IFB Industries Complaints & Reviews

Following some problems with the way our Elena washing machine (purchased Jan 2005) was spinning, we contacted IFB customer care (mid Jan '09). Someone visited two days after the complaint was raised and said that the program setting knob had some loose contact. He supposedly fixed it and it started working again.

After three days the same problem occurred and we called up customer care again. The mechanic came after four...

i have made complain to to your local service station 27.02.2009 and made complain as per ticket no. 2770123 but they have asked for 15 days time for repair due parts unavailibity. I had made service contract in november and after three month I had made complain and now 15 days time is too much. will you please arrange for parts within 48 hours and inform me over mobile no. [protected]...

my ifb automatic washing machine is not functioning properly. i have lodged complaints with the local service centre at pathankot many a times but no one has attended the complaint. Now their mobile no is also not in order. i need your intervention in the matter. could you kindly treat it urgent....

I had purchased one IFB washine machine fron Sector ^ dwarka . Inspite of talking on this number [protected] and ticket number 2610208 on January 12, and 6th Feb, no action has been taken by the IFB executive . Complaint is that cloths are getting stuck while washing and spinning

REgards,

Rajesh Gupta
[protected]...

The IFB call centre in Bangalore - [protected] is one of the most ill equipped call centre one can find anywhere in the world. The call centre agents dont understand English. While the automated response system requests to dial 1 for english, when the call is directed to a call agent, the agent doesnt understand English.

Both the response times, and the response quality are the worst one can find globally. Its surprising that...

IFB WASHING MACHINE Complaints - Casual attitude and no customer service

IFB WASHING MACHINE
Posted:[protected] by Mrs. Vandna


Casual attitude and no customer service
My IFB washing machine is under Warranty and I am in Patiala. I logged the complaint on 8/2/09 regarding spinning and rinsing Problems on toll free No. and got the complaint No.2704811.
11th Feb. engineer come and...

The IFB Care unit can be termed as one of the most unorganized and pathetic care unit. I think it is sourced out and its right hand doesn’t know what left hand is up to. Very soon you will get upset with the response and synergy they show towards there service effecting the customer.

Looking forward from the company a justifiable use of there brand name “IFB Care” which otherwise produces a good product....

To the IFB Senior Management,

I don't know where to begin actually. Only because i am SO DISGRUNTLED by your pathetic lousy After Sales service. My trouble began the day i bought the Machine in August 2008 from your Sales office at BKC, Mumbai. You may find it difficult that your Service staff took no less than a week to get the machine installed owing to the lack of "Time" to visit my premises.
br...

Dear Sir,

We are IFB users from last 25 years. My washing M/C is in AMC and we had registered a telephonics complaint on last 19th-02-09 vide complaint No 2743368. Yesterday some body had come and said that the drum belt had gone bad and he says no stock. It will be available after 15 days.
Sir, a company like IFB does not keep a stock of a blet is some thing which is some thing not accepted. My M/C was there at your...

please refer to our complaint no 2730218 filed at kanpur. the service personnel did nothing to machine and told ladies at home that repair has been done and sold the detergent also to them . May I know what we will do of it when machine is not working.
Machine is covered under AMC.
devender
mob. no. [protected], [protected]...

I have purchased a microwave oven IFB model 30SC2 from Vasant & Co., Salem on 26 Dec.2008.During purchase they promised to give me a microwave cooking kit, one cook book, a baking bowl set and a scratch card which can win a cash back upto Rs.5001/-.Whereas along with the owen, I got only the microwave cooking kit.cooking book I received only after a few days & after several phone calls to the shop.Scratch card, they said not applicable...

I want to place on record my grievance towards the harrasment casued by IFB customer service team in Noida region. I had bought an IFB front loading washing machine (Supremo model) some 10 years back. The machine has always been maintained and service by the IFB authorized team. In October 2008, our machine developed some technical snag and started making loud noise while in operation. We called IFB customer helpline no. and lodged a complaint...

my IFB washing m/c is under AMC .M/S seetal refrigeration services Ramanthrapur, Hyderabad are authorised service centre for IFB. the water drain pipe on the machine had gone bad at coupling point.
the service mechanic replaced the corregated plastic pipe . they have charged Rs.250/-for about 2 mtr
pipe which i strongly feel is too much. what is the authorised company price ? I have a receipt for the same.
if they have...

Respected Sir/Madam,

I have raised a ticket 2689215 on 4-Feb-2009. IFB Customer Service is responding properly.

I purchased IFB Washing machine Model SANORITA-DX on June-2008. The machine had lots of problems. As soon as I come across any problem using the machine, I use to call IFB Customer Care [protected]. Service Engineer comes, helps and our machine starts working again. They have replaced the motor and...

I had bought a microwave in the first week of Jan 2009. The machine makes noise even after the cooking/heating is completed. Even after the 4 beeps, the machine continues to make noise for the next 3 minutes. Called their customer service ppl and after a few weeks managed to get a new machine replaced. This new machine has the same problem along with it being damaged on delivery. It has been over 10 days now after their technical person came...

we are getting very poor response in your service.

I have AMC for IFB Washing Machine. Our washing machine's motor was failed on 3rd of February 09. A complaint was lodged with Lucknow service centre on the same day on Tel No.[protected], a representative from their franchise Mr.Irfan attended the complaint next day & reported that motor of the machine has failed and will be replaced withih 4 days.But till now motor...

I had purchasd a microwave on 28.01.09 from Gupta Electronics...I lodged the repair call on 02 FEb[protected]...Nobody visitted my home and they have closed the call also. Today also i have logged in the call but not reply...

Kindly take a strict action against IFB. Poor customer service....

We purchased IFB Top loading Washing machine on 6th February 2009. The service center has not been able to install the machine for last one week. The Service center in Kalyan (W) PIN421301 is the worst ever I found. They have no proper communication nor specific schedule to attend a service call. Can IFB take a note of this and arrange to address our problem and look for closing this service center which is of no use to customers. The service...

From: [protected]@hotmail.com
To: [protected]@ifbglobal.com
Subject: PENDING COMPLAINT
Date: Tue, 3 Feb 2009 09:41:08 +0530

To

The Sales Manager
IFB Home Appliances, India

The Head of Customer Care
IFB Home Appliances, India


Please refer to my earlier complaints

I bought one of your top end washing machine model (IFB washing...

Sir t, the IFB washing machine has been owned by me since 2002 Right from
the beginning, it is not up to the satisfaction . We had opted AMC, which has its
full utilisation throught the year.Replacement of drum. gasget IC etc., still the
temperature control IC has not been replaced by the mechaanic in spite of AMC.
Also the staff of Thanjavur unit are not that much well versed in handling or rectifying br...