IFB Industries Complaints & Reviews

Hi,

I am using IFB washing machine from past 7 years. My model is senator. Nearly 10 months back at rinsing and spining time machine is moving and inside drum is making lot of noise. 3 people visited and said no problem in machine. I called some senior person and he send Ganesh and Krishna murthy. They changed the shock absorber and solved the probem.
But after 2 months again sound is comming. This time it is less and different noise. I launched so many compliants and people checked and told no problem every thing is fine. One person told it is beacuase of baring problem. Two persons came to change the bearing and in that Suresh told bearing is ok, noise is beacause of wrong positiong of trolly and he adjusted it. I requested him to solve the other probem that i am facing. While spining some times it is stoping at black spot and manual movement is required to continue. He gave his mobile number and said i will come once again and check both the things by putting load. I called thrice. No reply. Again i launched a complaint and none of the persons are visited my house. I called customer care and enquired, the reply is that the case is closed. I called Mr. ponragsingh and explined the probelm and situation. He send Mr. ravichandran and he told problem is because of some part near shock absorbers.He told with in 2 days person will come and change the part and left. I waited 2 weeks. Non of the technician has come. Again i called Ponraj and he put me to the Mukul's line. Mukul told i will look in to the issue and help you out. Again same old story no reply. If i called that number some other person attented the phone and send Prabhakar to check the machine. I refused to show the machine and asked him, i want to talk to Mukul every time i can't explain the problem. He told this is the last time, and will come monday and change shock absorber please give me your AMC document. I beleaved and did the same. But he didn't check the machine. No responce. I called Mukul he said Krishnamurty and prabhakar told your machine don't have any problem, so we didn't come. I explaind entire situation and requested him to check with Ravi chandran and find out the problem. One more week is over no response.
For the same complaint different people are saying reasons and finally there is nothing wrong and no noise. Then why Ravichandran acccepted the problem. My other problem is not at all checked. This is not the first time your people saying no problem in the machine. It happened in 2008 july.Prabhakar declared no problem and twice i paid service charges. Finally i escalated the issue to the senior person then only they reacted.I didn't gave any fasle complaint in last 7 years.I am giving my mobile number, Check my complaint log for more details .Below are the some of my complaint numbers and technician names.

complint no's 2682860, 2809918, 2894369.
technician Name Ganesh, Anjan, Prabhakar, Krishna Murthy, Suresh.

Thanks& Regards,
Lavanya.

I received gift from HP India Ltd under HP pavilion Desktop Offer in the month of september 2008,

now this oven is not working, I called IFB call center and make a complaint about this,

The Ref No. 3056731.

One of your Service Engg Visited My place and they are not Providing Warranty on that product .

So please do need full or i ll take ligal action on that . we have all ready paid Rs.1699/- for that gift item.


THanks.


Ashok

Respected Sir,
I have buy IFB ELENA washing machine on 01st May 2009 from Maharashtra Electronics, Tilak Road, Pune. They told me that the demo and installation of your machine will given to you within 48 hours. I called to Maharashtra Electronics so many times. I was gone to that shop at least 4 times, every time they told me that we will send a man within two days. But no one is coming. My machine is not in working from 25 days.
Please take the action as soon as possible or give my money back and take machine from my house.

My address is,
Flat No. 202, B wing, Laxmi Heritage, NDA Road, Deshmukhwadi bus stop, Shivane, Pune - 411023
Mob :- [protected]

i bought ifb washing machine from ms vijay sales bombay in the name of mya setu jogan, napean sea road in aug 2008 and after a month it makes so much noise while spinning andcomplained for three times but no attention is paid and they say it is allright now it is makint fo much vibration that the clay aor cement they have put below the machine to make ti heavy is comming out and machione makes noise like an helicopter, my request to all of the poeple to keep away from scuh company who has no value for customers once they sell the product and than never takes care of the customer, i have no option but to go to consumer court . i bought bosch too on same date but that is working so well and so nice since today there is no coplaints

I am writing this complaint from hyderabad, hyderabad service guys for IFB are useless fellows, they dont even know how to talk to the customers, openely the manager for IFB Services in hyderabad his name LEO and his cell number is [protected] and his office colleague christopher, this guys are really blady fellows dont even know how to respect the customers and dont how to deal to a problems and this people are in manager level and executive level position, so think if manager level people are like this then u can assume how lower level management is like.

until IFB Company CEO gautamdas gutpa involved the problem is not solved, funny think this people installed a rubber last year when i am in AMC warranty period within 9 months the rubber is gone and when i asked explaination from manager LEO, he is not even saying what would happen, he is just giving a waring to a customer stating that, i[censored] want pay 659 rupees install the rubber if not dont even talk and inreturn if customer is talking loudly he is giving warning stating it will be not nice if i talk like this.

And funny thing executive Christopher is saying all IFB products are scrap, better dont call for services.

so it shows the responsibility of the IFB management until CEO involves in the complaint this people are not even solving the problems, better i suggest everyone not go for IFB Products.

if anybody take action on this people or company i am ready to support through legally if needed any support also.

Regards,
Devanath

We have been having a problem with our washing machine(IFB T2900) DX) since over a month, the moment we start the machine the mains trip.

In fact our very first complaint was on 30th April 2009 mentioning the same and telling them that this almost led to a short circuit at home.

Complaint No.: 2979065.

We have then followed up on the same complaint no. several times over the last 1 month(as per my calculations I must have called at least 50-60 times).

I have called the Call Center and have been ridiculed by the staff on duty who find it amusing that a person would call up so many times for the repair of a washing machine.

I have the no. of the Service Center here in Andheri(East), Mumbai, some Perfect Cool servicesI get reassured with every phone call that things would get better by that evening but in vain and have still not yet get the same fixed.

Finally the home has been visited by 3 so-called technicians but with no luck.

Each one has a different diagnosis of the problem with no luck.

I have also been contacting the IFB office in Mumbai directly but no help either from them.

Am thoroughly fed up with the pathetic service and response from IFB.

I have decided to buy a new washing machine soon but not before teaching these guys a lesson for sure.

Its been 23 days of sheer torture and humiliation for me.

Regards

Deep Ajwani

Dear Sir/Mam,

I have been a veteran customer of IFB and right now my washing machine is under warranty period. Therefore, I understand the 24 hour time frame you provide to your customers for an IFB executive to respond. However, you do send in the sms, with the complaint number stating below:

Your ticket number is 3053654. IFB care will get in touch with you shortly. Please quote the ticket number for status update to call centre.

Let me tell you that IFB care is missing on their politeness and customer friendly approach. Complaint number is usually given to identify the time within 24 hours during when the representative would attend to the solution...the way it happens for other electronic services. Additionally, in an emergency situation like mine...what would a customer do..

My machine stops working suddenly when I am washing my clothes to leave for a leisure trip abroad. I call IFB care, to register complaint...since it is an emergency situation that I am leaving the next day and even if an attendant can come by evening or early next morning to repair the machine would help save my situation as I would not have to buy new clothes.

Additionally, this machine has been a break through my neck as I have been facing situations when the machine started making weird noises and repeatedly, I had to get it repaired within three months of manufacturing, its belt broke. Furthermore, Head engineer said that he cannot replace the machine until the motor is damaged and here we go again as I face the same problem with my machine when it stopped spinning yesterday.

I Tajinder Singh having Ifb washing machine, Model Supremo Ex 6 kg, door get locked automatically, i registered a complaint against it at ifb service center, the company service boy come in night & said machine's timer not working, change it costing to you around Rs 2400/- but he is making fool o[censored]s because timer is already working, every function completes on time. Suggest me what can i do

Regards
Tajinder

IFB Washing Machine : AMC Contract No. 6909 (26 Jun 08 to 25 Jun 09)

Sir,

I wish to bring to your notice that I had taken the above mentioned AMC fully paid for in advance on 26 Jun 2008.
On 14 May 09 at about 12 noon, I had registered my complaint no. 3026928, as my IFB washing machine was not working. I was assured that the machine would be attended to the same day after 1630 hrs. Noone has contacted me or attended the complaint.
I contacted the call center again on 15 May 09. They assured that they would expedite the case. The call center gave me the contact no. of Mr. Ravi, the franchisee at (Hebbal), - on contacting him he said he was not responsible for my area. Mr. Ravi gave me another contact no., this no. was a wrong no.
I again contact the call center, who gave me another contact no. of Vijay Lakshmi Enterprises. On contacting this franchisee, the first reaction of the lady on the phone was to state that I was to contact another francisee. On varifying the address of Vijay Lakshmi Enterprises, I found that it was less that ONE km. from my house.
I was certain that this was the very franchisee that had made the AMC and collected the AMC fees. On taking Mr. NOOR's name, from her organisation who had collected the cheque from me, then she agree to send a technician by 1700 hrs the same evening ( 15 May 09 ). At 1800 hrs, when I contacted Vijay Lakshmi Enterprises again, they told me that the technician has been given the work order and will be attending to my complaint.
The technician did not come on 15 May 09.
On 16 May 09, I contacted Vijay Lakshmi Enterprises, again. They told me that Mr. Sendil is the technician who has been detailed to attend to my complaint, his mob. no. [protected] was given to me. I contacted Mr. Sendil, he said he would come by 1 PM. After 1 PM his phone was switched off. At about 5PM I contacted him, he said he would be in my house by 6 PM. At 6 PM, when I contacted him he told me that he is travelling towards my house, - he never arrived and also switched off his phone thereafter and was able to contact him only on Monday 18 May 09 at 10.30 am. The said that he will be with me by 12 noon, however, another person Mr. Nawas was sent at 1PM.
The mortor was replaced with a reconditioned one which is not working. Today, 19 May 09 the franchisee assured me that they will send another motor, which has not happened until 12 noon, 19 May 09.
On all days, from 15 May to 19 May 09, I have contacted and reported the matter to the call center about this franchisee's behaviour, who have stated that the only help they can render, is by sending a reminder to the franchisee.
On 19 May 09, I contacted the call center, they inform me that my previous complaint has been successfully attended too, hence closed. A new complaint has been registered as no. 3043967.
From the above experience, it seems that a customer having taken an AMC is at the mercy of the franchisee, who are arrogant, irresponsible, unprofessional, lack adequate knowledge & training and have no clue about customer service or care.


Lt. Col. V.A. Joseph
12/1 Cassuriana Street
Bharathi Nagar
Bangalore 560001
Phone No. :[protected]

1. My wife Mrs Babita Hundal had logged a complaint on 11 May 09 regarding the ON/Off switch not working thus rendering the the machine non operational. The Complaint registration No is 3017070.
2. No one has yet responded to attend the complaint despite having reminded the Customer Care over "5" times. Every time they tell us to contact Mr Sanjeev Kakar [protected] or Mr Govinderjeet Singh [protected] both of whom either do not pick upi there phones or keep it switched off. The icing on the cake is that the company's web site has the provision to lodge complaints but it is not operational. I must say how convenient for the after sales service staff.
3. I hope this complaint does ring some wake up alarm somewhere and make the IFB officials wake up. I must mention here that The IFB is out to prove that they are a set up which is worse than the Government set up. We should start siting and comparing inefficiency to "IFB" hence forth.

I purchased a microwave oven (30SC2) from the military canteen on payment of Rs.8408 vide invoice no.: DEL/NTS/4842/08-09, dated 21 jan, 09. I understand that a COOK BOOK/COOKERY BOOK is given free of cost along with the oven and every company provides it religiously. When it was not made available by the military canteen, i started contacting the customer care centre and also the following officials namely: SHRI BHARAT BHUSHAN, MR. SUBHASH, MR. RAJIV, Ms. MONICA and MR. NAVEEN and a few others whose names i do not remember. Each and everyone promised to provide the book within 2 to 3 days by courier. SHRI BHARAT BHUSHAN wanted me to pay Rs 500 for this book for which i was also ready. Subsequently, he expressed his helplessness conveying that the book was out of print and it will take 15 days time. Unfortunately, more than 3-4 months have passed but to no avail. I have been perpetually waiting for the cook book to be delivered on the basis of the empty promises of IFB staff. I have now no option but to approach the consumer court followed by ventilating my grievnces through the media if the book is not provided within 7 working days in the following address:
Ipsa rath
c/o. Dr B.K Mohapatra
V/1 Shri Lal Bahadur Shastri Rashtriya sanskrit vidyapeeth, Qutub Inst. Area, New Delhi - 16
Phone no.(M)- +91- [protected]
(O)- +[protected]
(R)- +[protected]

I am having a very bad experience Elite Dx front loading Washing machine of IFB purchased on 14.10.2008.

The machine started giving trouble and not working properly and a complaint was registered with IFB vide ref Nos.2905254 dated 8.4.2009, 2961857 dt 25.4.2009 and vide ref No 3022424 dt 13.5.2009 but still not fully attended and no response from IFB Service Centre if trying to contact local service technicians.



We regret that IFB being a reputed company is not responding to its customers in time.

Hope you will address this issue immediately and get the machine attended by technician immediately.

M S Surana
B-1/2 APPM colony
Inside paper Mill Colony
RAJAHMUNDRY-533105. Andhra Pradesh INDIA.

Recently I purchased a stand & cover for my Washing machine IFB Elena from their franchisee directed by IFB customer care helpline. The service technician by name Mr.Venkat mobile No.[protected] delivered the stand & cover. While delivery I complained to him that both were of not the right size, since I was in an urgency to go out of station that day, I decided to take up the matter after returning back. Since then I have been contacting the service person, he kept promising me that he shall replace both & never turned up. Now he is not even picking my calls, by this I understood that he had cheated me, I complained to the customer care who have not yet pursued the case & also not providing the complaint no.

Hi

We launched the complaint for IFB Microwave Oven on 6/10/2008. After 2 days of complaint service engineer came and took the oven for service. From then on whenever we ask they are telling they will install the coming week. But many weeks have passed they have not come and fixed. They say they don't have board for that model 23SG1S. We bought the Oven by 2005 . If they don't have board why are they releasing this model oven. We are not getting poroper reply from service engineers. they give false commitment.

Regards
Maniraj

I bought IFB microwave oven model no. 23sc1 about 3 years back. It stopped working about 3 months
back. When we complained, we were told they have stopped making PCB panels for this model. We have purchased it for Rs.12500 at that time. How can they stop making spares in such a short time? Kindly help me there as I am trying to get it sorted for last three years. Thank you.

sir,
i, A.Jeevarathnam Naidu, using IFB Dish washer since 4 years.Recently i.e in
January'09, we have shifted to Vijayawada .for commissinig the equipment we
called your technician.He has given connection and it was not working.He
suggested that pressure no sufficient for intake or water, other wise every
thing is alright.We have arranged new tap with pressure.Later some other
technician came and informed that panel board is to be replaced.But the panel
board is replaced after so many contacts including to Mr, Joney this was
rectified.This brek down is simply due to technician fault only.
Now we have given a complaint on 23 rd and the call log no is 2957523 that the mechin is stopping rince.for which you technician attended on 25 th.and told every thing is alright and no problem.The problem was not solved and it was standing
in rinse only.Once again we log call on 27 th march.The call log no is 2969214.The compint is 'the same.After so many phone calls technecian came and told the door lock has to be replced.We arecalling again and again custmer care, They are giving some nos to call.we aretalking with all, but the problem not yet solved.On saturday we called Sri Ramakrihna, manager in hyderabad and he informed that the door lock has beendispatched.Till now no body attended.once again today we call on
Sri Ramakrishna, he informed that it is not that part, some other part.With out attending how the local supervirsor sir mr Srinivasa Rao indented some other part.Once again informed that it will be attended by tomorrow or day after tomorrow.likewise so many times we have to call for single complint.Loal Supervisor Mr Srinivasa Rao will not respond for any call.For every call we have to call customer call.If the local man responds it will be easy to us to explain in
and solve the problem.But he is not cooperetive and speeks recklessly.Please
do the needful and solve our problem by posting some resposible person in
vijayawada..Once again I request the IFB management to act on this complint.

With regards

A.Jeevarathnam Naidu
Mobile No=[protected].

I bought a elite washing machine from chengannur, Attinkara electronics about two years back.It was running with out any problem so far. Yesterday It is found that rubber washer in side the front loading lid was broken in variuous pices. after the washing of 2 kgs of clothers.

Even your technecian does not know How it is happened .It is ot wear and tear item .I strongly doubt that there is some manufacturing defects in this machine.Your technecian told us that it a fisrst case in this kind reported.To replace this parts cost usw around 2000rs. which is not all justifiable to a ordinary man.

Request to find out that there is any alignment mistakes in the mechanical functions of this machine and advise to make repair with out giving us more financial burden.

Your proffessional approach to this subject will be highly appreciated.

We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced.

Both me and my husband leave for office at 12.30 pm. So it is not possible for us to wait for the service man throughout the day. Can we know, how long we have to wait for this service?

I've bought a IFB MW Oven model 20PG1S in October 2007. It was working fine till last month and i was quiet satisfied with it. Last month it started showing problem. It is sometime working and sometime not. I've lodged a complaint on 21/04/09. An engineer came and told that the magneton is "almost chocked" and i need to replace it, he took a service charge and gone. after that my oven was working ok. on 26th a "senior" person came with the spare part and told "unofficially" that the part is not at all faulty as we neeed not change it. He asked me if I want to change it !!?? After that a week has passed and my oven started showing problem again. I again called the Call Center and they told me that the previous ticket was closed. I've opened a new ticket and waiting for their response.

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Recent development based on my earlier complaint dated 20/4/2009

Dear Sir,

Thank you for your kind and prompt intervention based on my previous complaint. At least, Mr. Mitesh Jain and Mr. Iggy Gonjalvis from Mumbai branch inspected the machine and heard us patiently. But, I am very sorry to say that instead of giving the replacement or refunding the money, they are also trying to divert the problem to some other direction like other service personnel did before. Most frustrating part is that they say, “Your machine is absolutely alright!” Then, why was mother board changed? Why was back side of the machine-body broken by service personnel if there was no problem? Why does your department want to change the back cover now? This incidence itself proves many things. Why was shock absorbers changed? Please note that we were against of changing shock absorber, we wanted replacement then only and which was mentioned clearly in my earlier complaint. Mr. Sagar Rai, who changed the shock absorber, informed us that irrespective of changing or not changing shock-absorber claim of replacement can be made as the machine is under warranty. Moreover, according to him it was better to change as procedure for replacement would take some time and we could operate the machine by that time. I don’t know whether he wanted to misguide us or was a genuine well wisher! After changing the shock absorber, knocking-like sound with less intensity still persists. But, your representatives, Mr. Mitesh and Mr. Gonjalvis term it as normal, whereas we hear distinct knocking-like sound which was not in the beginning. I do not understand how smartly, coolly, consistently and shamelessly your service personnel are telling lie without hesitation and giving false report!

As you understand the machine supplied was defective, within eight months of purchase many important parts (mother board and shock absorber, etc.) are changed and we have lost confidence on the machine as well as service personnel, I earnestly request you to make arrangement for replacement of the machine or refunding money and take back LIMO and refund our money.

The funniest part is that whenever I talk about refunding money spent for LIMO sold by Mr. Chandan by telling lie (please refer to my earlier complaint for detail), they promise to settle the matter as early as possible. After that I just do not get any response! If I make further enquiry, I receive the same reply. It goes on! It appears to me that they are not at all bothered for company’s reputation, quality assurance of the product, and customer’s complaint, inconvenience and satisfaction. They are just interested in testing customer’s patience and killing their time to linger the problem. Even, they are not ready to answer my question, “Why will not be replacement or refund given in this case of genuine problem?”
All email communication made with Mr. Mitesh are enclosed herewith for your kind information. I earnestly request you to go through those to understand the situation as well as to understand who tells lie and who does not. You will also find in the communication that they want to extend the warranty period by three months. I don’t understand why they want to extend the warranty period if there is no problem with the machine!

It is not only a question of money I had spent on a faulty machine but also a matter of harassment we have been facing from service personnel. So, I request you to reply or instruct branch office of Mumbai to reply me in writing citing reason “Why will not be replacement or refund given?” If I do not receive any reply on or before 15th May 2009, I will understand you are ignoring my complaint and demand and at that case I will take the case to consumer court.

Thanks again for your kind intervention and taking positive interest to resolve the matter. But, unfortunately we are not getting much response from Mumbai branch.

Yours truly,


(Asim Kar)
Division of Remote Handling and Robotics
Bhaba Atomic Research Centre
Trombay, Mumbai
400085

Enclosure:

1. All email communication made with Mr. Mithes Jain.
2. A copy of my earlier complaint.

Cc.

1. Mr. Iggy Gonjalvis
IFB Industry Limited
Solaris -2
Unit No. 1, 2, 3, 4
Opp. L & T Gate No. 6
Saki Vihar Road
Powai
Andheri East, Mumbai

2. Vijay Sales
Bezzola Complex
V. N. Purav Marg
Sion-Trombay Road
Chembur
Mumbai - 400071