[Resolved]  IFB Washing Machine — Service persons not attending

IFB — Not attending and not caring for the customer

I registered a complaint for my IFB washing machine, on[protected]. But to my surprise no one has attended to the complaint for a week. what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacting the CHENNAI service center t(he phone number given by the cutomer care) either the phone number do not exists/not picked even after 15 times or switched off. Some how I contacted one Santoshbhai who promised to get my complaint attended in aday and the day is yet to come.My complaint no is 2984024. I have a one year contract with you Invoice no. 5407, Job no.24500 Dt 9.10.08. I think I made a mistake in continuing your contract. I will be forced to take drastic steps if this is your approach with the customers. It's 15 days passed yet yor person does not have the courtesy to enquire of the complaint on the contrary I got an SMS saying that my complaint has been attended without attending the work.
Hope you will take a serious view of this complaint and get my complaint attended at the earliest as I am put to lot of hardships due the machine not working. My self and my wife are both working members therefore it is very difficult to remain at hope daily waiting for your man.

I was about to buy this IFB total automatic washing machine...but now impression is totally lost. I will never go for IFB where it is found to be Poor service after purchase.

IFB WASHING MACHINE — 3020053 complaint no

sorry to say that complaint no 3020053 is still unattended as one of the service engineer visited and said that he need to change the chip and will come again within one or two days.
but nobody care to attend the problem...kindly let us know what to do request ifb to arrange for a substitute washing machine for us as we have to go to our offices on Monday.
hopefully you will revert on the same.
request you that whenever your engineer visits our place he should give a call at [protected].

We have registered two complaints 2960838 on the 25th of April 2009, and 2982740 on the 1st of May 2009 for our IFB washing machine. We would have called the customer care atleast 20 times in the past 20 days, each time they promise that someone would visit our house but till date no one has even called us.The local numbers of the service franchisee don't seem to work/ no body is picking up the phone. We have tried atleast 8 different phone numbers ( landline and mobile) given by customer care.

There is no senior person at IFB who seems to take any notice of the escalations through the customer care nor are they accessible for customers.

the machine is under warranty, but IFB doesnt seem to care to keep up promises made at the time of sale.

We will never think of buying any IFB product again..

IFB - Washing Machine — Service person not attending

I had put in a request for the repair of my washinng machine. service person came after one week. he came on 4th May'2009. Took 3500 to replace the power board and took money for the renewl of the contract. when he left and we tried using the machine, it stopped working again showing the same error. we called him again, no response., after repetatively calling them, someone came, he also did something and then said some part needs to be changed, i will come back. no one came after that. we have been following up like crazy but no response. the service centre from where the person is suppose to come is : Perfect Cool Services ; Gala No.9; Edward D'souza Compount, Kherani road, Sakinaka, Mumbai.

My IFB washing machine is under AMC and I am in Delhi .In spite of the repeated request to the help line no service persons are attending the machine, The manager at Chennai is not even attending the calls. I am not able to under stand the reasons for this casual attitude. No higher officials telephone numbers are available for the redressel. I have told them that both o[censored]s are working and my wife has to take leave every day in anticipation that the company engineer will visit today.

My ticket No is 3023415 which was locked on 13-5-09

IFB WASHING MACHINE — will somebody respond pls!!

My customer ID no is 1105471. I have been chasing your call senter and your service station people for more than 3 weeks now for fixing my washing machine. And i have not been getting response. Can somebody pls tell me what I am supposed to do . I can't with my washing machine not working for more than 3 weeks .Everybody in the system seems to be insensitive to consumer compalints . This better be my last effort or else I'll file a suit against ur company. Pls get my issue reaolved ASAP. u get my co-ordinated from the cusotmer ID no .

IFB WASHING MACHINE — non availability of spare part

the inner rim of the door of my IFB fully automatic machine was broken about three weeks ago.i requested to jallandhar service center to repair the same.however the service rep visited and got an old spare part to repair.since i was paying him the cost of new one, i told him to get the new one.now its been about three weeks neither the new spare part has come, nor the sevice center people are confirming the availability of the spare part. Whenever i call them, there answer is that the spare part is about to come next day, I am FED UP with the service of IFB and promise not to buy their product anymore, neither i will recommend to anyone due to its very poor service and high cost of maintenance.

IFB 6kg digital washing machine — not working since more than a month

dear sir,
Ihave already given this complaint a week ago and there was no action taken by you .can i please no what is the status. still there is no use by giving complaint in consumer forum.then tell me what is next.
My adress is no-9 friends colony kovilpathagai avadi cchennai-62
contact no-[protected].

IFB Digital 6kg Washing Machine — Complain not being attended even after two months in warranty also,

My Washing Machine is under warranty and there is some problem in the machine, for which a complaint was registered on 29th March 2009, Till date after several calls to Call center and the numbers provided by the call center of Mr. Ashok and Mr. Mishir Kashyap, there has been no revert.

Every time I call it is being said that it will be done but since last two months nothing is happening.

Please help.

IFB Machine had a good Name.

Lot of problems come in the Machine after 2-3 years.This means Machine quality is not good.

AMC Charge is very high. Cost of Spares high.

After entering into AMC nobody visits. They visit only to get payment for Next AMC.

Perhaps, we need to try Whirlpool, etc., .

Rajen

IFB, Washing Machine - Executive Plus — Washing Machine under warranty Repair Delayed by more than a month

We have logged a complaint[protected] in customer care IFB for the service of washing machine drum not rotating and it was atteneded and left unresolved. They have closed that ticket without resolving. Every time we call the person, they doesnot attend the call or say that it will be done in two days. The Complaint was logged on 30-mar-2009.

After that i logged another complaint in IFB- Customer care mentioning the situation and the problem we are facing but no care was taken about that till now. The second complaint no: 3009206 which was logged on 9-May- 2009. We were fed up calling those persons and found out this would be the best way to correct our machine.

Please try to resolve this issue as soon as possible as we are both working and it is very difficult to find time for washing clothes.

Thanking you sir

I had made a complaint on 23-05-09, for installation of my new Washing Machine Senator Model, nobody is responding proper except making commitments only, customer care is not making any responsibility to clear the situation, when the complaint will be attended, they had given me contact no. of Mr K P Aggarwal, they had given me time for 2pm, but nobody has come even after contacting to the same person he made an excuse that the person to attend the complaint is not well and the complaint will be attended tomorrow even connecting to Mr Meyer Kashyap, he also started making fool to us, that i am sending the person within 15min, after making call to him for 2 or 3 times, no proper response were made, atlast he switched off the phone, I want immediately to attend the complaint and proper response.

Thanks
Yudhvir Gupta
[protected]

IFB Washing Machine — Leakage in Machine

My Machine is under AMC with IFB company. I lodged a complaint on 1.5.2009 which was attanded after 20 days and still the fault was not rectified. Even though I had not signed the complaint document, the complanied was closed. A fresh complaint was lodged on 25.5.2009 which is yet to be attended.

worst response from ifb my washing machine is rusted and ifb is just saying to send their persons immediately but they r jst saying that they r not doing anything

A IFB make washing machine named Senorita DX 5.5 kg was purchased by me from M/S Ashoka enrerprises Jwalapur, Haridwar(UA) vide Invoice No. 2079 dated 04.10.2008. After running successfully about three month, machine is not completing its washing cycle in spite of repeated complaints and their visit/repair by your Dehra Dun service center . Now, your service engineer is saying that your electrical line is not ok, while our electrical man /engineer is giving ok certificate.

Due to above problem my wife is washing the cloths by hand even after spending a big amount on purchase of your machine. My sister in law at gurgaon and my In laws at Bhopal are also using your machine since last four and three years respectively . Their machines are working well. On advice of them, we were purchased your machine but my experience is not good.

Please take up the matter with concern officials and solve my problem at the earliest.

My complaint no is 3052035, I have lodged my complaint on 21st May, I was said that the problem will be attended in 24 hours. Service came on 23rd May to see our machine. He told that, he will be coming on 25th to rectify our problem. Again, I lodged complaint on 27th and 28th to cutomer care they gave mobile numbers of the area manager both the time. First time when I called the number it was area Manager number in Hyderabad, Second time the mobile was not in use. I am really fed up with the service rendered by IFB.

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We Kirpal Sagar Academy operating six machine and ended with an agreement at Ludhina. Nowadays they are not providing / attending complaint against our machine. You are requested kindly instruct the concerned dealer to attend the complained and set the machine in running condition. Matter urgent
I are also contacted your call center at Ludhiana. Response is very poor.




Murlidhar.
Manager

tubing of washing machine is cut