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[Resolved]  IFB Washing Machine — Trip Off Problem

Complaint ticket number 1992895 & 2031190 dated july 23rd & August 1st in Bangalore
Hi,

I am Raghu from Bangalore the user of IFB Automatic washing Machine, my machine is under AMC. From 23rd July on words when we switch on washing machine power trips off.

I lodged a complaint on 23rd July 08 in Bangalore IFB customer care the Complaint ticket number 1992895, I was told that service engineer would attend within 48 hours I waited and called the customer care, when i called the customer care i was shocked that the complaint was closed with out attending.

Again i registered a complaint with the customer care on August 1st the # is 2031190 till date no one has come to attend the problem

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is


1. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this.

2. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 23rd July till now, it obiviously talks about the product quality and reliability.

3. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.


Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet

Comments

Subject: Frequent Tearing of Belt for the washing machine.
We have an IFB Washing machine (and also IFB Dryer), just yesterday (29Jan2009) our service for a torn belt replaced. Today on the very first wash after the belt replacement the belt has torn again. I would like someone to look in this frequent tearing of belt problem immediately.
This last belt replacement took more than a month after registering the complaint. The services are slow and the fixes are also not permanent.
Here are the lists of complaints numbers we have registered so far by us,
2592433
2592447
2673661
Note that the first belt tore off after 1 month and the 2nd belt tore off the very next day. We take extra precaution to not to overload the machine to avoid facing IFB servicemen. The Service person has found nothing wrong with the machine to tear the belt, so I would assume that the belts are of poor quality or fake.
IFB Customer
Sanjay Prabhakaran
Chennai,
[protected]
i have given complain three times .in first time person visit and check mc and he note down the requirments to complete .BUT TILL DATE HE NOT COME .5-6 DAYS BACK AGAIN I HAVE REMIND THE COMPLAIN. SO PLEAE ATTEND AS SOON AS POSSIBLE.
AS MC NOT WORKING FROM LAST 40 DAYS AND YOU KNOW THE POSITIUON OF HOUSEWIFE.
PLEASE ATTEND IT
THKS
SHAH.
i need a service in my (WM SENATOR 6KG NEW) mashing machine.
i want to file a complaint againt the IFB ltd.
i bought a washing machine of IFB.the piece is defective n broken.we purchased the machine in march, 2009.its a semi auto upload machine.
we didnt check it while purchasing n when the piece reached home, we checked it.we have spoken to the customer care n to the REGIONAL MANAGER OF HARYANA OF IFB LTD.(Mr.Sunil Sharma)
nobody is ready to help.we want the money back or the piece to be replaced.we hav spent Rs.17000/- on a washing machine.
these people have no sense of responsibilty.they are so rude to talk to n VERY IRRESPONSIBLE.can u please help us in this matter.
i would really appreciate i[censored] can help us out
thanks,
satish kumar verma
[protected]
I WANT TO FILE A COMPLAIN AGAINST THE IFB LTD.

I BOUGHT A MACHINE IN MAY 2007, ITS SEMI LAODED MACHINE.FROM 1ST DAY

THE MOTOR OF MACHINE SHOULD BE BURNED. THEY CAN CHANGE THE MOTOR.

IN LAST TWO YEARS I HAD FOUND LOT OF PROBLEM IN MACHINES AT LEAST 20 TIMES

CAN CHECKED THE MACHINE AND THREE TIMES I CAN SEND THE MACHINE IN SERVICE

CENTRE .IN JODHPUR

APPOINTED PERSON IS MR. RAMJAN FROM S.D.REFERGETOR.HE IS VERY MUCH

UNDISCIPLINE PERSON, I TALK SEVERAL TIMES TO MR. ALOK IN JAIPUR OFFICE.

SO. I REQUEST TO YOU KINDLY LOOK INTO THE MATTER SERIOUSLYAND REPLACE THE

MACHINE AS EARLY ASPOSSIBLE.
IFB Customer Care, IFB Service Manager all are careless in terms of giving service to the customers. People should not recommend IFB machine to any customers. Very Poor Service, poor attitude, poor response.

ifb washing machine semi automatic — machine is not working

respected all,

i have registered a complain with no.5385264 in toll free number on dated: 07/11/2010

still i dont got any single call or visit to my home

is this rubbies type of AMC contract system of ifb company

i am totally dissatisfied with company

i will never go with amc contract next time

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