[Resolved]  IFB Washing Machine — Trip Off Problem

Complaint ticket number 1992895 & 2031190 dated july 23rd & August 1st in Bangalore
Hi,

I am Raghu from Bangalore the user of IFB Automatic washing Machine, my machine is under AMC. From 23rd July on words when we switch on washing machine power trips off.

I lodged a complaint on 23rd July 08 in Bangalore IFB customer care the Complaint ticket number 1992895, I was told that service engineer would attend within 48 hours I waited and called the customer care, when i called the customer care i was shocked that the complaint was closed with out attending.

Again i registered a complaint with the customer care on August 1st the # is 2031190 till date no one has come to attend the problem

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is


1. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this.

2. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 23rd July till now, it obiviously talks about the product quality and reliability.

3. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.


Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.