IFB Industries Complaints & Reviews

Hi,
I have purchases a washing machine of IFB Company on 25th Jan'10, Few days back I have noticed cracks on the upper side of the washing machine, these cracks are seems very old. I have logged in the complaint with IFB but they are saying that I have to pay the cost of this but the machine is under 4 years of warranty and crcks are also very old. please help me out in this. Sanps for the same is also attached.

hi!
I wont recommend anyone in my life to buy any IFB product as its after sales service is too pathetic.I am the resident of faridabad everytime i call up the center they say the engineer will reach u today..we keep on waiting for the engineer...but nobody turns up.We feel we are helpless as once we have bought their product we r there slave.I can name one engineer Ravinder he gave his number to contact him in case of any complaint with the complaint number and when we call him up he says i'll come at 4:00 and when we call him at 4:00 he says "madam i'll come tomorrow..PLs help..

Dear Sir,

I have an IFB Top Load Washing machine which is under 4 years extended warranty. I purchased the same in 2008 and within 2.5 years, I have had to raise complaints for servicing numerous times. The machine though of quite high price is of very poor quality and the after sales customer service is equally bad. On 23rd March, 2011 my machine stopped working completely. I logged a complaint with IFB Customer Care[protected]. The complaint number provided was 6095101. Technician from IFB visited my house on 24th March,2011 and confirmed that some parts need to be replaced and the same would take 1 week. When I did not hear anything till 1st April,2011, I decided to call up IFB Customer Care to follow up. Accordingly, I was told to call up on the numbers([protected](Mr. Bappa)/[protected] - nildeep/[protected]). When I called on these numbers, they were either switched off or I was told that the spare parts had not been delivered to them yet(from Taratala in Kolkata itself). I called back on 4th April,2011 and was again given the same response. 2 weeks had passed in the meantime. When I threatened them with consequences, the person from IFB simply said "Do whatever you want to". Such is the arrogance of their staff.

IFB provides a complaint logging facility on their website which does not work. Being a software engineer I do know that the website has been configured to throw an error whenever a user submits a complaint. I then mailed to [protected]@ifbglobal.com which was undelivered. However, next day technician again visited my house to repair but realised he did not have the correct spare parts and has again asked for 4-5 days to get the same.

IFB does not care about customers. They are duping people of their money by providing worthless appliances, customer care executives who do not have basic etiquettes/manners and false promises.

Requesting you to please take this matter up in the best interests of the consumers who are being duped with catchy advertisements and "excellent" customer care offers.

Many thanks,
Soumen Mukherjee
Cell - [protected]

Hi,

This is a complaint against an employee (Arbi chatterjee) who is working at IFBI (Borivili branch). I have been following up to get a confirmation on the valadity of the receipt provided by this institue to one of my employee in my company.

Arbi chatterjee has not been replying to my mails and have marked it as SPAM (I came to know this thing that she has marked my mail as SPAM through the mailer demon from yahoo, since my mail was rejected).

I also tried to call her few times, however, I got a message from someone (snehal I guess ) stating "Arbi" would call back which did not happen.

This gets me to the conclusion that the institue provides fake receipt to people who then take advantage of it. I request to take strict action against such activites. -- Thankyou

Respected Sir,
We had a IFB Diva Washing machine purchased from Vasanth&Co Villupuram that machine was not functioned last 7 months the reason is service is very very poor in their service centre end, i had been complained on 20.11.2011 many times they are said that the spares are not available How ? its possible to maintain your products image in our market??????????

make a speedy action at your end atleast>>>>>>>>>>>>>>>>>>&...⇄

Dear Sir
I have purchased one IFB Washing Machine Digital 5.5. Kg Sr. No. 008700 from Kishor Enterprises,
Arya Kumar Rd. Patna Bihar.(Tel.[protected] Mob [protected] ).
The WM is not claning the cloths properly. As stated by the man of service centre the machine is made for cleaning of mild dirty cloths not for cleaning of dirty cloths.
Kindly intervine into the matter.
My request is either the performance of be improved or the machine be taken back/exchenged.
R Kumari
C/o S.BRAJESH
MIG 184
HANUMAN NAGAR
PATNA 800020
Mob..[protected]

My compliant no - 6022943, Id no - 2510004. i have filed a compliant on 8/03/2011.one of your service person name kubadhiran came after 3 days he said need to change TUB & Top Balance Unit. to day date is 22/03/2011. till now it is not yet done. i have called atleast 20 times to your customer care center in chennai [[protected]] & your service center no [[protected],[protected]]. your call center executives gave me Managers mobile no [protected]. He is not even picking up the phone. The worst customer service i have ever seen in my life is IFB. how long you will need to replace the tub & top balance unit? your chennai service center people Gayathiri is very rude & no proper response from that service center. pls dont buy IFB products.

I have bought IFB microwave oven model 30SC3 on 25 th Dec 2010 from M/S Technolife sector 14 Market Gurgaon.The demonstration done by the person was not satisfactory, as he ha very little time for demostration. After that we lodged complaints and was frequently following up the customer care center but all in vein except false promises

My complaint ticket no is 6072926.

PLEASE SEND YOUR REPRESENTATATIVE IMMEDIATELY
FOR DEMONSTRATION ONLY ON SATURDAYS/SUNDAYS/HOLIDAYS

UMESH WALIA
[protected]

Dear IFB team,

this is a grievance regarding poor handling of service issue.
I purchased an IFB microwave (30SC3) and had booked for demonstration on 12th Mar 2010.

Your representative by name of Mr. Sharma (Mob no. [protected]) had visited the residence on Monday, 14th Mar 2011 and after a short demo started pitching microwave accessories towards the purpose of selling. He even went to the extent of saying that demo visits are chargeable in whcih we provide these items as gifts (microwave cover and cleaning material).

Pse note that no bill has been provided towards the same to us till date even after speaking, neither have our signature been taken towards acknowledgement of receipt.
I'm still unable to make out whether the person you send at my residence was a technical representative or a salesman who's only aim is to induce sale.

Mr. Sharma is not taking the calls either. On Tuesday, 15th Mar I spoke to the Call center which gave me the reference of Ms. Poonam Mehendiratta. Speaking to Ms. Poonam was a shocking experience who instead of listening completely started justifying her salesman.

She blamed that your wife should not have purchased that product and nobody forced her to pay. Regarding the bill she told that your wife didn't ask for the bills otherwise we provide the bills next day. On being told that I don't require the products mis sold by your representative and to take it back, she told we'll do that but you'll have to come to our office with the product to get your refund or alternately my representative will come only next day (16 Mar 2011) as he's deployed in another area and she disconnected the phone line.

Are we running an IFB Kiryana store or IFB service centre at Ludhiana ?

My request to you is to segregate the sale and service issues. Had I shown any keen ness to purchase any other, your representative w'd have come running for the same day. Ms. Poonam continues to avoid my phone calls and hasn't acted on her assurances either.

Pse do the needful so as to avoid further escalation of this case and counsel Ms. Poonam to behave with proper business etiquettes.

Awaiting inputs from your end for speedy resolution.

Regards,

LT Satish Chandra Singh
Mob - [protected]

IFB WHICH IS A INTERNATIONAL BRAND IS WORST IN CONSUMER SERVICE ,WHEN EVER A COMPLIANT IS REGISTERED,IT TAKES 3DAYS FOR THE TECHNICIAN TO COME AND REPAIR THE FAULTY MACHINE AND SECONDLY,ONLY ON REPEATED CALLS TO THE CUSTOMER CARE PEOPLE THEY WILL GIVE US THE NUMBER OF THE CONCERNED LOCAL SERVICE CENTRE,AND ASK US TO CALL BY OURSELVES,HOW ERRANT THE CUSTOMER SERVICE PEOPLE ARE ALSO.

WE BROUGHT THIS IFB DIGITAL EX WASHING MACHINE 5YEARS BACK RIGHT FROM THAT TIME SAY 6MONTHS AFTER THE INSTALLATION WE KEPT ON HAVING PROBLEMS BECAUSE OF THE UNTRAINED TECHNICIANS AND HORRIBLE SERVICE CENTRE INCHARGES.

IF THIS IS THE PLIGHT OF A CUSTOMER WHICH GOES UNHEARD WHTS THE POINT IN THE CUSTOMER SERVICE.

I JUST HOPE SOMETHING IS DONE TO IMPROVISE THIS SERIVICE OF IFB OR BETTER CLOSE DOWN THE COMPANY.

Getting repeated complaints on this washing machine. Within 6 months from the date of purchase 22nd April 2010, 2 times complaint has been registered and IFB had replaced the PCB unit. IFB representatives said that this model is a failure because of lot of PCB failures.

Within 10 days from the 2nd time of the complaint(the PCB had been changed) 3rd time the machine had failed (Not spinning). This time the complaint was registered on 6th Mach 2011 against complaint no. 6011895. IFB service personnel visited and reported that the motor needs replacement. The date committed for replacement by IFB service personnel was on 8th March. Despite repeated follow-up with the Customer care, till date no action had been taken on this. For the past ten days the replacement had been kept pending and no response from IFB Customer care.

This is the worst Service support I had ever faced. I had even requested for replacement of the machine with some other good model of IFB, but in vain.

Request you to kindly take this issue with IFB and provide a favourable solution to us.

Thanks
Yours truly
S.Rajagopalan
old No. 22, New No. 61, Devar Street
Villivakkam
Chennai 600 049
Mob: [protected]

I am Uday Ravi working in Air force residing at Naliya (Kutch) that is 100 km from Bhuj. I had AMC on IFB washing machine in Sep 2010. through IFB representative Mr Bharat who hails from Bhuj/ Gandhinagar. His mobile number is [protected]. I had paid an amount of 1564 /- Axis bank Account Payee cheque to IFB industries. After collecting the cheque the gentleman had said that he would send the relevant AMC documents after reaching Bhuj. But till now he has not sent any documents or neither he is attending my calls. I have been having a problem with my washing machine since Jan 2011, Since then I have been trying to contact him but he is not attending and recently he has even switched off his mobile. The cheque paid on IFB has been encashed by IFB industries but no action or services being provided. This appears to be a case of cheating. I have already lodged number of complaints through IFB industries complaint cell but there has been no response from the company either. I am fed up and I feel I am cheated by the company. Now I have been thinking of going to the consumer court for fraudulant and cheating case. My name is Uday Ravi. contact number is [protected] and my e-mail ID is : [protected]@yahoo.com kindly look in to and HELP HELP AND HELP

God save us from IFB !!! IFB washing machine was on fire.


My experiment with IFB washing machine began when I purchased it eight years ago. Every thing was smooth till one day when suddenly it caught fire and a major disaster was averted in the nick of time. But for the alertness of our neighbour, our house could have been in flames. We had the great difficulty in putting out the fire.

Today the washing machine is lying in rubble, quite unattended. I have been having your service contract for almost eight years. You technician did finally come and gave us some false promises and hopes. He assured me to repair it, but I was totally unconvinced, how can I use the same machine which can catch fire any moment. My wife shudders when she looks at the machine. Children in the neighbourhood are in the state of shock.

What I want from IFB is the replacement of the machine, because we have completely lost the confidence with the machine that went in flames. I have taken the pictures of the machine and if I receive no response from IFB, I am thinking of going to the press with all the details.

This is a poor advertisement for IFB. After paying so much for service contract, I have received a shoddy treatment from IFB. I am harassed and disillusioned. My old parents do not know what to do with dirty clothes. IFB boasts of good service network and a whopping sale, but has it ever thought about customer satisfaction? Do you want your customers to use the machine that may turn into a fire ball?

I look forward quick response.

Yours truly,

Prof. Krushnadas Pujara
Sector-2 G-104, Sun city
S.P.Ring Road, Bopal
Ahmedabad.
[protected]

My washing machine IFB was bought at dt/16/06/2009 model Digital 5.5KG. From the first month it self the washing machine makes very sound& till now. So many times the company came but the problem was not solved. Recently I made a Complaint for 4times but there was no response till now.I feel too bad for buying this machine.

I have purchase IFB Microwave Rotesserie Model no MWO 30SRC1 on dt06.03.2011 at. 03.52pm from Sargam Electronics (dealar) lodge the for Demo on same day no. is 6011487 Id. 2741667. the dealar told me that on monday or tuesday before 2.00pm demo will done. I have remind the dealar and company helpline no.[protected] at 3.24pm call attanded by Mr. Amjad he told me i am directing your complaint to delhi one Mr. Sanjay and he given me the Branch manager no. Mrs. gitanjali [protected], 30889678 both the nos. no body lifting the phone. this is the service provide by IFB company to customer. help me to take action

thanks
regards

Ramnath ( behalf of the purchaser)
[protected]
tilak nagar
new delhi
email: [protected]@gmail.com, [protected]@yahoo.com

OUR IFB SERENA SX 5.5 KG MACHINE AFTER FEW DAYS OF PURCHASE STARTED LOT OF SOUND WHILE WASHING. AND WHEN INFORMED THE SERVICE CENTER, SERVICE ENGINEER AFTER VISIT INFORMED THAT RING IN THE MACHINE IS MISSING AND WILL ARRANGE AND COME. BUT 3 4 MONTHS HAS PASSED AND HE HAS NOT COME TILL DATE TO REPAIR. IT IS VERY UNFORTUNATE TO SAY THAT WE HAVE TO FACE LOT OF SUFFERING BY PURCHASING THE APPLIANCES OF SUCH A REPUTEED COMPANY. YOU ARE REQUESTED TO TAKE IMMEDIATE STEPS TO RECTIFY THE MACHINE.

OUR CUSTOMER CODE IS 2466533 AND COMPLAINT NO IS 5839881

REGARDS

S K RANADE

I have regsitered on toll free number for service of IFB washing machine model Supreme, under annual maintenace contract-date of complaint 22-02-11, complaint no 5941425 - heavy knocking noise during washinh/spin cycle. Only a week earler they changed the bearings for high noise during spin cycle. On 23-02-11 , Mr Rathinaselvam(RKInternational-franchise) visited ,just tuched the machine and claimed machine drum needs to be replaced. He was only eager to renew the AMC contract for two years. I was prmised that with two/three days a new drum will be installed since the machine was under service contract 0026573 valis till 25/02/11. Anyway I signed AMC for two years and paid Rs4572-00,vide receipts 57948,57549 dt 23/2/11.
I requested him to open the rear door ,inspect the machine and show me also the damaged drum as I suspected the knokcing noise may come from improper fixing of drum during earlier visit one week earler. Mr. Rathinaselvam refused to show the part damaged.He felt earler repairs during bearing change is incomplete and new drum is absolutely needed, which is in short supply
Even after 13days the comaplaint is not attended and there is lack of response from the office located in Vadapalani .
I finally open the rear door to have a look at the machine. I found that rear support of drum is not fixed properly leading to vibration and noise. I took photopgrahs immediately, tightened the nut on rear support and took photos again.
I hope the IFB authorities will have now time to look atleat photos and take proper action.
After paying full AMC and waiting two weeks for maintenance/replacement , I must say customer service is not at all satisfactory.
Never call a service request one or two weeks before expiry of annual maintenace contract.You will be forced for new contract on empty promises of 24 hour service attendance.
lack of trained man power seems to be usual excuise. Service Enginner complains IFB does not stock spare drums in sufficient number . All these are weak excuses given by franchise on unsuspecting customer. I paid for AMC that is not satisfactory and ended up attending to it myself ater two weeks of waiting. When will the company find time to repair my wshing machine?

Form
lambothar
[protected]@yahoo.com
ph no.. [protected]

To
ifb service manager
ifb chennai branch
dear sir
my ifb executive washing machine didn't working properly since 12.12.2010.. on next day i complaint to ifb customercare executive on 13.12.210. he said that i accepted ur request, ur complaints numb is 5552278 & i send u service man ur home mr santhosh[[protected]] next day mr santhosh came to my home & check the washing machine, he said the problem was machine motor.i said that it's ok replace it..he told that ok i come & replace it tomorrow.. after there week he didnt came ones again i complaints to customercare they given another numb[[protected]] i call that numb she pick my call miss fathima & she also given to me one serviceman numb[[protected]] mr ravi ganesh i call but he doesnt pick my call.. three month goesup, still now no one replace that motor & not solve my complaints so plz solve my problem

I refer to my complaint dated 18/02/2011 and subsequent visit of your agent Mr. Kuljit. Amongst other issues, my complaint is related to "selector buttons not working". While 2-3 buttons of the machine do not work, your rep stated that only one (main on/off button) will be replaced and that too is not in stock. I am still waiting for the same to arrive and would like all defective parts to be replaced. Please advise how long it will take??

I would also like to add that the machine purchased by me on 24/12/2010, was delivered at my residence in an open carton and had water in its pipes and the "Additives chamber" was also full of water. I was told by the person who came for installation that this was because of testing of machine in Godown. Till initial 3-4 uses water used to remain in "Additives chamber" which now gets totally drained out. I therefore suspect that a used and defective machine has been passed on to me and am finding your response very disappointing. Please take urgent action for complete redressal of all issues.

Dear,
I have purchase Microwave from Vijay Sale Pune. , Model 25SC3 date : 25th Dec 2010
IFB person has visit for demo where he informed that Grill stand is missing which you can get from Dealer i.e. vijay sales.
I have called Vijay sales person for more then 10 times, for which they have inform we will give you in short time.

Still i have not receive IFB grill.

I am not able to cook any item and its of NO use.

Name : Pankaj Zamvar
Contact No. [protected]