[Resolved] IFB Washing Machine — Complaints Not Attended. Washing Machine is under AMC | |||
Complaints Not Attended. Washing Machine is under AMC I own an IFB fully automatic washing machine, executive elite 5 Kg customer no.912736. I registered for Annual Maintenance Contract vide the Invoice No.663,[protected] dated[protected]. The contract is valid up to[protected]. I made a complaint on 19 feb 2013 stating that the Washing Machine is vibrating. The complaint number is[protected]. IFB service personnel who came and inspected the Machine said dampinger needs to be changed. After repeated calling on 23 March 2013 the personnel changed the dampinger but after fitting water stated to leak from all sides- then he said motherboard and valve needs to be changed and again I am calling and calling.... I regret to state that there was absolutely no response from the IFB side. I have made so many phone calls to your service centers in Chennai and every time they use to say that the Mechanic will come and rectify. As there was no action, I contacted the Toll Free Number at Bangalore and also the Customer Care at Chennai. They, on their part, assured that they will contact and inform the Mechanic and that the fault will be attended immediately. I think the AMC period will just pass like this. There is no action despite so many repeated calls to the customer service centers at Chennai and Bangalore. Only wastage of money through so many phone calls. I am totally disappointed by their customer care. There is no responsible answer to my calls and they were so rude that even my calls were not attended to. In spite of buying the machine and also paying for the AMC, I am not able to use it for the past so many days. In addition to that I am spending my time and money on my calls to the customer care centers. If a Customer of IFB Washing Machine, particularly with an AMC is made to suffer like this for months together, What is the use of purchasing the IFB washing machine and what is the use of paying Rs.4812/- towards AMC? What is the use of having a Customer Care wing without any action or use? Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved Verified Support Mar 28, 2013 IFB Industries Customer Care's response Dear Sir/Madam, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you the best of our services. Regards, IFB customer care | |||
 10 Comments | |||
Comments
IFB — Customer complaint not yet attended
I M.Sitharaman,Hyderabad(Customer Code#699121) had raised a complaint on 3rd of June,2010(actually raised on 27th of may,but as per the customer care the complaint was only registered on 3rd of June) regarding the functionality of timer of my washing machine.I was un attended on my complaint for about a week and after lot many calls to customer care about 10days after the date of booking complaint a person from the company came to have a look at the machine.After that no care was taken about the machine and when made a call to the certain Reena and Pradeep of Hyderbad service centre,they respond with a casual "will be done by this week sir"!!!.This has been my worst experience with a service department and would like the company concerned authorities to take care of the service they provide else the name of the company will be spoilt as now.IFB — Non attended calls under AMC .
Dear Sir,I have entered an AMC for my washing machine with you on 11/6/2009 vide receipt No.10868 and got serviced. After the day serviced till one year over no one has turned for any preventive check-up despite I made a call 4months back that call also not responded.
My AMC period is expired couple of days ago I haven’t got any renewal notice.
Please guide me how to renew my AMC and I need my machine is to be checked thoroughly immediately. You can verify my address and AMC period of mine by your records by checking the receipt No.10868.
My mail id is
[protected]@yahoo.co.in
IFB WASHING MACHINE — Fault not repaired despite repeated complaints
Have an IFB front loading washing machine. Logged complaint no: 4826318; Cust id:965349 2 weeks back. No resolution despite repeated followups. Please help.Location: JP Nagar Bangalore
Name: P. Chatterjee
Ph:[protected]
I F B Washing Machine ( Executive ) — Complaint not being attended on AMC
We have been getting AMC for the subject machine on regular basis and the latest AMC No: 199989 valid upto 31st March 2012. We have observed that from last 2 years the service have been detoriatiing and the level is now beyond the level that its difficult to cope up with the same. The complaint was made on 29th Sept'10 complaint No: 5187442 . We came to understand from the call centre that the same has been closed by Mr Manoj but would like to inform that no one visited to attend the same.After that we have been talking to most of the officials but all in vain. Today we have even talked to Mr Parahar ( [protected]) whos has assured to attend the same but it looks like that shall also not be fruitful as the attitude developed by I F B industries is not to provide the service. There is no check on the franchise whether they are providing service or not but the company is only interested in getting profit out of AMC.Due to defficiency of the services provided by I F B, i would request you to kindly arrange for the refund of AMC amount i.e. Rs 4170/- plus one month wage paid to maid for washing closther and Rs 20000/- as harasment charges.
The same should be passed on to I F B wiothout any notice but as a fine to ensure that other customers donot suffer in the same manner. Also kindly note that since the companies are aware that getting panalised shall take long time as such they are not even scared of consumer forum.
In view of above we would suggest to penalise I F B on the basis of thsi complaint which becomes a lesson for I F B and other companies also so that they start providing proper service.
Bajaj
IFB — complaint regarding ifb service center -washing machine under amc
my washing machine is under amc with ifb company but they are not attending the complaint even after a no of reminderseverytime they assure that within 24hrs our engineer will visit bt the same dsnt happen ever
my previous complaint was shown as attended though no one ever visited to see the machine or even contacted us
again i have loged the complaint on 27th december bt no one has visited till date
yhey have even provided me the no of their chief executive,ie, Mr Srikant -[protected]
even that no is not picked up by anybody
My complaint no is 5626061
CONSUMER ID 1664195
you are requested to see rhat the consumer after making payment should not be harrased
yours faithfully
A.K. KALRA
82-A,Platinum Enclcave
Pocket-I,Sector -18, Rohini
Delhi-110089
Contact No.-[protected]
my complain no is 5981750 complaing no
do fast to solve my problem i am very sufferr from this naither i will take the action
do fast to solve my problem i am very sufferr from this naither i will take the action
5981750 is my complaing no u should solve it naither i will take the action againts IFB
REQUEST TO ADDRESS THE IFB WASHING MACHINE SERVICE COMPLAINT
Complaint Ticket No:[protected], dated 04.2.2015Noise in washing machine
14429126dated8thdec2014Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB SUPREMO — AMC paid but not answered
I am residing in mumbai, I have booked a complaint on 8 sep 08 Engineer call up on 13 sep 08, we were not at home so he agreed to come on monday 15 sep 08 but he didn't arrived. So we again called the IFB support the engineer had closed the call without attending. So again we had booked but still no response. What is the use of AMC when such a good product IFB is producing, should keep the After sales and AMC services in upto mark. My Ticket no :2157963