[Resolved]  IFB Washing Machine — Delay in installation

Address:

Maharashtra

Purchased the machine from Croma on 9th March which got delivered on 11th March. Having a terrible time getting it installed. The installation person refuses to come after 6pm; does not instal on Sundays; expects us to take an off from work just to have the machine installed.

Finally on a Saturday, the person comes and instructs that the tap would need to be changed and some fittings would be required post which only the installation would be done. They neither carried the fittings, nor informed me to organise for a plumber when they'd called. I was expected to leave my 3 year old baby and go hunt for a plumber if I wanted to get the installation done! OR else manage to get this done again by taking leave and wait for the esteemed installation person to come and give a demo!!!

1. if specific parts are required for installation, these should come as standard fittings with the machine - AQUAGUARD does this brilliantly
2. The installation guys should be equipped to install these else what is the installation about!!!
3. If the customer is expected to do this, he/she should at least be informed - or maybe it's too much to expect from the company
4. And last, you really need to do your due diligence while appointing anyone as your franchisee - they are really giving you and your product a bad name in the market. DO SOMETHING!

I read on your site -
"When you buy any IFB home appliance you can relax, confident in the fact that you've purchased a high specification product from one of India's most respected manufacturers" - just want to tell you guys the "high specification product" would only be good if it is ever put to use and please do something so that I start believing that you indeed are "India's most respected manufacturers"