[Resolved]  IFB Washing Machine Exe+ — FRAUD BY AUTHORISED SERVICE FRANCHISEE S M ENTERPRISES LAXMI NAGAR DELHI 110091

I LODGED A COMPLAINT OF SERVICE AT CENTRALISED CUSTOMER CARE OF IFB IN END OCT 08
THE REPRESENTATIVE OF THE AUTHORISED SERVICE FRANCHISEE
M/S S M ENTERPRISES F-37, GALI NO 13 LAXMI NAGAR DELHI 92 ATTENDED THE COMPLAINT AFTER 10 DAYS AND GAVE AN INVOICE NO 11625 OF 11.11.08 FOR RS 674 AS SERVICE CHARGE AND INVOICE NO 2992 DT 11.11.08 OF S M ENTERPRISES( THERE IS NO BOOK NO MENTIONED ALTHOUGH TIN NO AND MOBILE NO [protected] ARE DISPLAYED ON IT.) CHARGING RS 4216 AS MOTOR COST AND DESCALE POWDER 06 NOS @ RS 150 CHARGING RS 900 FOR IT AND AMOUNTING RS 5, 116 WHICH WAS PAID IN CASH. THE COMPLAINT WAS ATTENDED TO BY ONE MR KAMAL AND HE SAID THE DESCALE POWDER IS NOT AVAILABLE WITH THE FRANHISEE AND SHALL BE DELIVERED NEXTDAY. AS A PRECAUTION WE ASKED HIM TO WRITE DESCALE POWDER AS "PENDING" ON THE INVOICE.
WE WAITED FOR HIM FOR 2-3 DAYS BUT WHEN HE DID NOT TURN UP WE LODGED A COMPLAINT WITH THE FRANCHISEE AT TEL NO[protected]
SUBSEQUENTLY ONE MR VISHAL FROM THE FRANCHISEE VISITED AND THE INVOICES WERE SHOWN TO HIM AND HE ASSURED THAT THE POWDER SHALL BE SENT SOON
HOWEVER TODAY ON 29.11.08 I PERSONALLY VISITED THE FRANCHISEE AT 5 PM AND WAS TOLD BY THE OWNER OF THE ORGANISATION THAT KAMAL HAS BEEN SUSPENDED AND EXPRESSED IS INABILITY TO HELP AND ON THE CONTRARY ADVISED TO REGISTER FIR AGAINST HIM
I REQUEST THE HIGHER AUTHORITIES AT IFB, THORUGH YOUR FORUM TO ATTEND TO THIS IMMEDIATELY