[Resolved]  IFB Washing Machine — Service

My machine is under AMC for hte past 6 years. From 20th october 2008 i am trying to book the complaint but unsuccessful. The reason their service call centre number[protected] is on recorded message saying "all thier executives are busy ; pls stay online". This is the plight at night 10'o clk, morning 6'o clk, holidays, sundays working days, or working hours.
There is another all india complaints number[protected] ; same msg is spelt.

Finally i called up their marketingoffice at Nungambakkam, Chennai. Mr. Prasad, the executive who came online was only willing to sell an exchange machine and give advice on those lines. Finally i managaed to get the service agency Sai enterprises Annanagar telephone number;

Sai enterprises anna nagar, i[censored] try 4hrs continuously with their number u may get once if lucky. I was lucky ; initially the attendant, technial person said u need to call up on thier service call centre; i managed to convince them about my failure get call centre number and made them take the complaint and i was told the engineer wld visit on 2nd november 08 but no one turnd up.

The problem with my machine is Rust is coming along the drained out water in all the stages; also the machine is making unusual sound while spinning.

My machine is in AMC continuously without break for the past 6 years. We had very good services int he earlier yeras when Ganeshwar enterprises was the service Agency.

My Contact number is[protected].
Hope IFB gets this msg and does some help.

please arrange to send the delar of IFB Wasing M/C in Delhi.basically my requirement is pulley belt for 5.5 kgs automatic washing m/c (Executive Plus).Also send the contact no of the same

water Pull out motor side some leakage is there

I had some wrinkle problem in my from loading washing machine sometime back. I phoned up IFB service and two young boys came and started operating the machine. Then they told me that the water controlling apparatus has gone fut and wanted to change that. They had a few spares with them and they told me that they would change that. When I saw what they had I had my own doubts about them because they did not take that out of a new packing and they all had grease on them. They wanted INR650 for that and another 150 for the service. As I had doubts about those spares and their words, I asked them whether those are new. Thay told me that the company sends them in bulk and no packing is provided for those spares. Then they left as I was not ready to accept their words. I sent a mail to IFB as the next time I operated it the water did not stop even after the whole drum was full. Came a person and he told me that the wire has been disconnected by those boys and there was no need for any service too as it was functioning well. These people who come for service either cheat you like this and get money. If you don't accept to pay and raise doubts, they create problems in your machine. Beware.
In India there is still we find a lack on honesty among the workers and these companies employ the young who are not properly trained for such work.

need a service center phone number in hyderabad

Please contact [protected]----for the service of washing machine in HYDERABAD.

for the past 25 days our dishwasher was not working. i complained about it to ifb service centre many times but whenever i complain about it they will tell sorry in a very ploite way but there was no response. what shall i do now?

My washing machine is under AMC with the Company. But their service is very poor. No one has cared to visit us for service so far. It is more than six months. Our impression is that their service-men are more interested in selling their product like de-scaler everytime they visit. Inspite of complaint, no response. What is point in investing such huge amount on purchasing a costly home-appliance and also paying hefty sum for AMC if level of consumer-satisfaction is near zero? Can I now expect some remedial action?

Parkash Chander
[protected]

IFB Horizontal Washing M/C — M/C not taking water

M/C under AMC is giving consistant Problem, is not taking water and makes LOT OF NOISE. M/C is at B19 PWD Colony, 218 Civil Lines, Meerut U.P.Mob [protected]

For past two months we had a problem in our IFB Digital washing machine while Rinsing and Spinning. A huge sound use to come when it starts Rinse and Spin. One day I found a small piece of stone near the machine. Then 2 weeks before the sound of the machine while Rinsing and Spinning was very high and I got afraid and stopped the machine in the middle. And wahsed all my clothes in hand. 15 days before I raised a compliant to Classic Enterprises in Perambur Chennai. While i complained him i told him that the stone piece where found, to make him to bring the product while coming for checking. But he came on Saturday (22nd November) and he said the stone have broken and this will happen since you are using the machine for more than 4 years. Then he said he will bring on Monday, we waited for monday but he didn't return back, when we called him he said the stone in stock so i sent and E-mail, when i get the stone i will come and do it. Until now we didn't get a call from him. I approached the service center on thsi Monday (30th Nov), the customer person is respomding it will take a week or 2 weeks time. I told her it is not possible to wait until that time, since i am a working women i cannot wash my clothes. She told me to call back on Thursday (today) when i called her she is responding as they may come on this Saturday if not call me on Monday. I am not getting any proper reply from the service center. I am waiting Saturday to come...

Another problem is sometime the machine will stop running and throw and error message, I use to read the manual and try to fix the problem as per the solution given. But NO USE the machine will not get starts even for an hour i waited. I raised this problem to IFB person when he came for another issue. He said call me when this error comes. This is the reply i use to get from them...

Please be careful before purchasing the machine. Other than Expensive of products, the service is very poor when we face a problem. This is my major bad experience with IFB.

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From: [protected]@hotmail.com
To: [protected]@ifbglobal.com; [protected]@ifbglobal.com
CC: [protected]@ifbglobal.com
Subject: FW: Complaint no.4574844 dated 30/04/10(Model no.Elena DX. Sr. no.15523
Date: Fri, 18 Jun 2010 11:18:49 +0530



Dear Sir,
The washing machine was bought on 01/01/09 from M/S Unique Enterprises, Malviya Nagar.New Delhi-17,
In last one and half year , I have recd. several call from customer service for regular check up but no body has turned up.
I lodged the above complaint with your service center as the machine is making noise.After lodging the complaint with several follow-ups, one service person came with old drum for replacement, the same was not accepted by us as the drum was old.
We have suffered a lot because of not functining of machine.
You are requested to take the macine back & refund the entire amount along with compensation of Rs,25,000/- Else I shall be forced to move to Consumer Court.


Warm Regards
Manoj Arya
JD-17/11, 3rd Floor,
Khirki Extn.
Malviya Nagar,
New Delhi-110017
[protected](prefered no to contact)
[protected]

I hv purchased IFB Washing machine 8 months back.No service has done till date. Pl arrange service for the washing machine at the earliest.
Regards,
Antony P.T.
Tel:[protected]
request ID -C[protected]

Dear Sir,

Please provide service for washing machine fit up due to recently iam shifted from hyd to bellalry my ph [protected]

Sir
I am owning a IFB Senorita + Wasing Machine for more tha n 5 Years
and under AMC with Vikas Agencies Chennai
during the Sept 2009 a person from Agency called Ekatvam came to us saying theat the Vikas Agencies AMC is Canncelled and you can enter in to AMC Conatract with us with the details he hgave we were convinced to go for a AMcC form my Machine by paying Rs.1,500/- and the AMC was for the period 7-9-10 to 6-9-10
Service Pesonal came twice to do the service and we were statisfiled
but much to our surprise when we tried reachingthem for Service for machine for the last two days all the Land Line Numbers and Mobile Nos what htey have given to us for contacting are not in use and we are not able to reach them
we request ot help us in this regard and tell us wheter the above
mentioned Agency is authorised one or who are the authorised Service Franchise for AMC please let us know

Hi
Infact we too are facing problem with Customer care servcie nos..none is lifeting except the message ' you are important for us, pl wait'. Its sad part that AMC doesnt help much because despite you call none will turn up and rectify...Horrible service...
Janardhan

IFB washing machine is under AMC, we called for service, but people attended once, and problem have not solved, different people come for single problem. I use to call customer care oftenly and now machine is not working power supply is not coming, also i called cm care, last week one service engineer came and said power supply pcb and display board have to get changed, said he will come on monday, so for no one turnedup. Machine has been ideal for past 12 days.


Request your intervition and give a good solution, it will be more helpful.

Specification:
6.5kgs
Bought : Chellamani & co, MTH road, Ambattur, chennai - 53.

Address :

N. Saravanan
Plot No. 210 & 211, S & P Garden, Nolambur, Maduravoyal post, chennai - 600 095. Mobil : [protected] & [protected].

HORRIBLE DECISION OF OPTING FOR IFB WASHING MACHINE - SERVICE IS TERRIBLE - IN LAST 3 YEARS THE MACHINE HAS BEEN DOWN UPTEEN NO. OF TIMES AND EACH TIME IT HAS TAKEN OVER 2 WEEKS TO START FUNCTIONING. NEVER EVER CHOOSE IFB

i have too been following up on complaint number 5264347. No one is turning up. The clothes are rotting in water and soap for three days now.I will probably have to call a local electricial now.

i want my machine to be serviced .we bought the machine before six months and no ifb consultant has turned for the service. we have many queries regarding the machines functioning . requesting for it to be taken into consideration soon.