IFB Industries Complaints & Reviews

I have been using IFB dishwasher for over a year.Recently I am facing problem in getting the supplies of detergent,salt and rinse aid.Request was placed with the co. on 31-10-11 for the supply of above items(request no.191298).Request for same was again sent by mail on 01-11-
11 &03-11-11. On 05-11-11 a complaint was mailed to the co. There is no response till date.




Rajesh Pant
26 Vasant Vihar Phase
DEHRADUN-248006.
Tel.[protected]. .

I had purchased a washing machine from IFB on[protected].Since then the machine is not working properly.I also registered complaint (Complaint No.[protected] at their customer care but i am not satisfied with there replies.From the last month daily they said that their executive will come but no one came.I hope that they will improve there service in the future and take necessary action.
Nidhi Sharma
Mob. No. - [protected]

We bought an IFB Elite 5 KG washing machine and an IFB Microwave oven on Jan 18, 2007, along with several other appliances. The washing machine and the Microwave oven have caused enormous distress, breaking down frequently. The washing machine had at least three major breakdowns. Each time it broke down, it took over a month and several phone calls, missed appointments etc. Once three technicians who came made the wrong diagnosis and it took a team of four, including a Technical Supervisor to spot the computer mother board as the trouble maker. (This caused us great inconvenience since we had several guests staying with us). After the computer chip was replaced, the machine started running very roughly and making a lot of noise. After the usual number of calls, another team came and said the noisy running was due to the fact that the machine was not loaded to the maximum capacity and hence the noise. A couple of days later, the machine stopped after a very noisy spell. All the fuses in the house blew out. We checked the load and ran the machine. Again the noise and the fuses blew. We tried it once more with no success and then lodged a complaint with IFB (No 1598088). It was late on Tuesday, March 4 that one Mr. Gajendran came, diagnosed the trouble as the “stone” ring having fallen down. He said he will put in a major maintenance request for the next day and assured us that a repair team will turn up between noon and 3 00 PM the next day and will get the job done. Nobody came and several calls later, one Mr Ganesh called me to say that the work order was not written up properly, an O ring needed to fix it is not in stock and has been ordered. It took several days before the repairs were affected. The third time, the motor went bad and again it took several days before a replacement came and the machine was repaired.

The machine has again broken down and I filed a complaint on Friday, 4th November around 10.30 AM. I am still to get a call or response from the company

The response from the IFB, Chennai office has been uniform....No response. Their policy is 1. Do not answer the phone or get back to the customer 2. Do not answer e mails 3. make the customer call as many times as possible so he gives up in disgust

To file this complaint, I have asked the IFB Chennai and the Calcutta offices thrice for a history of the maintenance and repairs done on my machine. I have not had even the courtesy of an acknowledgement of my request let alone compliance

I have even written twice to the Calcutta Head Office of IFB, but there has been no response at all. The serial number of the washing machine is 4015 and the customer number is 1014416. The machine is also under AMC contract and the reference number is 48858.

I want a compensation of Rs 10,000 for all the trouble and hassle I have been subjected to and for the sheer arrogance of the company.. Chennai and Calcutta... at ignoring a customer's genuine complaints

Dear sir,

On 21st Oct 2011,I,Debjani Roy ,phone no-[protected] had brought a washing machine & a microwave oven-IFB30SC3.The washing machine had been installed but today Arun Dinda has cum to install the microwave oven & had found it defective.he had told us to replace it.So it will be kind o[censored] to do it as soon as possible.after a long time he had cum to install it & found that the water is not getting heated.So i[censored] dont take any step i have it complain to the higher authority of IFB
your faithfully,
Debjani Roy

I have made complain to IFB regarding poor product.

Higher authorities have asked local service incharge Mr. Rajendra , Mobile no - [protected].

He had been only postponing the work. And most of the times he does not pick the phone.

We are really facing bad customer service by Mr. Rajendra of IFB Delhi zone.

the attitude of your customer care executives and franchise holders at S.M. Enterprises,F-37, Laxmi Nagar and Delhi manager - Mr. Mohit([protected])
is not upto the mark instead of registering complaint covered under AMC(annual maintenece contract)

I had given the complaint regarding my washing machine door broken 10 days back(Complaint No.[protected], but only once did the technician came without any tools or equipment even knowing beforehand the nature of complaint he is going to handle. He went saying that he will come after a while but has not responded till now. When given a call at the IFB franchise office at (S.M. Enterprise), Ms. Ritu poses the drama by shouting at Vishal(a technician) that why has he not attended the complaint till now, then she says that he will come but again no one appears. Mr. K.P. Agarwal(franchise owner) doesnt has manners to talk n hangs up the phone on the customer when he is done sayin without even listening to the customers problem. The executives are not ready to give delhi manager's no., and when taken forcibly, Mr. Mohit promises of giving back a call within an hour but doesn't.
Now why should someone be stuck with IFB product or buy AMC under which the nature of such complaints is covered?

An ifb washing machine was procured from bill no. 5394 of Sawhney electronics, lucknow cantt on 21 oct 11.[protected]/( [protected]) . The rep of the company dikshit ([protected]) arrived and in his presence when it was opened there were scratch marks noticed and the piece as such has a dull look. the piece is a display model given to me as a new piece at full rate. i spent half a day contacting the dealer, the sales manager of the company Mr Vipin([protected]) , Ms karishma([protected]) service manager of the company.Despite acknowledging the problem as genuine each of them only directed me to get in touch with the other saying it was not their task to get it replaced. as on dt i.e. 01/11/11 despite intimating to various heads; the washing machine lies unused and the amount of clothes which got collected in anticipation of people arriving with a new piece has upset the peace at home. Though having paid for a new product and the product lying in my house i am forced to wash my backlog of clothes daily taking a heavy toll on my back. The callous attitude with which the coy persons are dealing with the subject is a matter of serious concern.

i have got ifb executive plus model washing machine,
its under AMC for one year, timer was not working, and also
incomming water comes out over the opening door,
i told to service person in vellore. they are told me to register online booking /
toll free no to customer care , then only we come and attend the service,
i tried for the past one month to [protected] - 3 in tamil,or - 1 in english,
not even one time i catch the line, always engage tone only comes , what can i do
how to register my complaint ?
how to solve the problem ?
pl. help me
by
baskaran
cell no : [protected]
mail id : [protected]@gmail.com

Hi,

I, Mitul Rambhia, had purchased IFB washing machine (model - Admiral 7012W) on 24th July, 2011 - custom ID 2917850. I was so excited to buy best in class product, even though it was out of my budget. But that excitement was not for long. When the technician came to get the machine started, he was not able to do so. He had to make 2 more visits along with senior technicians to ensure that the machine gets started. It totally took more than a week to get it started. The inside rods were completely bent. I had informed the technician that there is a production defect in this machine, but he refused to it. When I asked him about the trolley for the machine, he informed that it is not in stock and will take around a month's time, hence I had to buy it from outside vendor whose number was provided by the delivery boys.

After that it was working fine for a month or so, and then another problem started. The option of 'Quick 17' was not working as expected. Again the same technician came, and he informed us that the powder that I am using is not good, and hence the problem. Whereas, I was using Ariel Oxyblue which is considered as one of the best in class. Not sure whether that can have an impact on the machine functioning.

My bad luck with the machine continued, and it again broke down after another month or so. When I just started it on the day of Diwali (26th Oct - Wednesday), there was some wire burning smell out of it and in couple of minutes, fumes came out of the machine. I was embarraced in front of my parents that such an expensive machine is not working fine even for a month. I raised a request for the technician to come and get this fixed. When the technician came, he checked it and informed me that the water pipe is broken and it needs to be replaced. I was surprised to hear that in 3 months, it has been broken. The explanation given by the technician that Admiral is not supposed to vibrate. Since your trolley is not good, it is vibrating and hence the problem. Actually, when I used it without trolley also, it was still vibrating. This proves that there is a production defect in the machine, else it would not have given me so many problems. My Diwali was completely spoiled. Thanks to IFB ! Since the pipe was broken, the technician told me that he will come with a new pipe on Friday 28th Oct and will replace it.

I was frustrated with all this and hence raised a request for replacement of the machine. The customer care executive told me that someone will call me on Friday 28th Oct, but I did not get any call from anyone. On top of that, the technician called me up on Friday and told me that they don't have the pipe in stoke (again !) and hence he won't be able to get it fixed today. Earliest he can come is next Wednesday 2nd Nov. This was absolutely pathetic ! When I asked him that I want to talk to his manager, he gave me mobile number of Anil Diwakaran. I called him up and told him the issue. He told me that he'll talk to the technician and will call me back in 10-15 minutes. Since he did not call back after 45 mintues, I called him up again. And Anil started lieing that he promised me to call after 30 minutes, and not 10 minutes. Also, when I told him that there was an issue while getting the machine started, and the technicians had to make 3 visits, he again told me that I am a liar and it was fixed in 2 visits only. When I told him to pull out the visit records, he told me that he is not here to do all that and is not interested in all those things. I found him very rude and absolutely hopeless guy. Not sure how come IFB employed him at the position that he is holding. He don't know how to talk to customers and counter argues that the customer is a liar. That was the time I realized that IFB is one of the worst company to deal with.

Since I was not interested in talking to him, I asked him to give his manager's number. He game me mobile number of Saumen who is the area manager. Since he waS on leave, I asked him to give me some other person's contact number whom I can talk to. He promised me to give me a call in 30 mintes. But he also did not call me back. When I tried to call him back after an hour, his mobile was switeched off. After another hour when I tried him, his mobile was ringing but he did not pick up my call.

I had also tried to talk to various other people on Friday 28th Oct, but none of them were available. The long list includes Meenakshi and manisha[protected] /[protected], Chaya[protected], Ziana[protected], Branch office[protected] / 62) and also customer care service.

One of the worst Diwali that I ever had was this one and it was all because of Diwali. Hence, I have now decided that I don't want this machine. Would like to request you please get this replaced. If you are not able to do that, then please give me refund of my money and take back your product. I can buy some good brand product who cares for customers. Still, if you are not able to do anything, then I would not be left with any choice but to send the machine back to IFB and also raise it to appropriate authority.

Regards,
Mitul Rambhia
[protected]

Sir, I have purchased a n IFB Washing Machine from southern Agencies, CPI Complex, RR Pet, Eluru on 24.10.2011. As the Manager told me that the service personnels will come and give demo withing 24 hrs of purchase. But no personnel has turned out for checking the installation and for giving Demo. The id No is 3066509 and Demo No: 7473124. Pl. send the personnels immediately as it was not yet opened. Pl contact me in phone - Pasumarthy Rama Sarma, Bendapudi vari St, RR Pet, Eluru, W.G, A.P

hello sir,
we had an ifb washing machine manual type.it has a problem of leakage of water in the outer drum.will u rectify the fault.i am srinivasan, my mobile number is [protected].please contact me.

Dear Sirs
We have purchased a IFB washing machine at Tirupur MGB, Multi Branded Electronic Showroom (IFB Digital 5Kg).

Problems: The water inlet problem.

We have been calling up the respective company but till date no action has been taken. We have been launched complaint for the past 4 months, IFB Customer Care has forwarded complaint to M/s.Vinayaka Traders, Salem. M/s.Vinayaka Trades, has sent technicians 3 to 4 times, but none of them found what is the exact problem. Today, they have sent one person, he is demo person, he opened the machine and mishandled it, finally the machine's board is not working, either exchange the piece or we request the company to return the money paid by us to the company.

email Id: [protected]@gmail.com

Rajesh B. Patel
B/501, Kushalvatika residency,
B/h. Rajasthan Hospital, Shahibaug,
Ahmedabad. 380004
Dt.20/10/2011
To,
IFB Indusries Limited.
Sub : No service in spite of repeatedly complaint to repair washing machine.

Respected Sir,
I have purchased IFB washing machine(Senator model/6kg./chasis no.11899) on Dt.11/09/2006 from Rajdeep Electronics, stadium road, Ahmedabad. I am fen of IFB brand in this segment. Now I am thinking to purchase electrical oven of our company before diwali. But due to poor service and irresponsible answers of IFB service department , now plan get cancelled. However this giant company will not have any impact of this, but remember “every drop of water have part to form a sea”.
I have complained on customer care tel. no.[protected] on or before Dt.08/10/2011 to repair my totally stoped washing machine. They have given me the customer ID no. 3030132 & complain no. 7344797. After five days when I repeatedly remindered on customer care tel. no.[protected], they told me to contact on tel. no. 32915253 of Yashraj Enterprise, which was out of service. After trying more two days to contect on this number I was asked to contect with Mr. Ajay Chauhan on his mobile No. [protected]-. When I contected Mr. Ajay Chauhan he asked me whether you have a service contract with us? I replyed NO. Then he told me your complain will be solved after 15 days because we have no parts for your machine repairing but if you have the service contract with us then we may repair your machine immediately. This reply was surprising & shocking. Company like IFB have no parts to repair washing machine which it had sold to customer having no service contract with company & more surprising matter is no one have contected us for this matter from service side. now I got tired & thinking to go for higher authority or consumer court with evidence of recorded telephonic talk between me & company service station.
Assuming you will take some action on it because my mother is aged(65 yrs. old) not able to wash cloths mannualy.
Thanking you,
Rajesh B. Patel
Executive Assistant
to
Municipal commissioner
(Ahmedabad Municipal Corporation)

My washing machine conked off nearly two and a half months back. I launched a complaint and after quite a few days a service engineer Prashant came and inspected my IFB washing machine. He told me that a particular part i.e. the circuit board is not working and that he will order for the part. He asked me to keep my warranty papers ready. I could not locate the papers. He came back after a month with the part when I was not home and asked my servant to give Rs. 5000 for the part. When I checked with the consumer care centre I came to know that my machine is still under warranty. I bought my machine in Feb/Mar 2010. Now he tells me that the consumer care centre is located in Bangalore and people there do not anything about the details of the customer here. I thought I will pay up if need be but he would not turn up. I must have repeatedly complained atleast 30 to 40 times both at the consumer centre and to him personally. But no action has been taken so far. Every time I get a promise from the consumer care centre that somebody will come and service it in 24 hours and now two and a half months have passed and my washing machine has still not been repaired. Nowadays Prashant either replies rudely to my calls or simply bangs the phone.

To add to my woes, on 14th of October, my IFB dishwasher also went out of order. I bought it only on 4th April 2011. Fortunately, I have the documents of the dishwasher.

I tried calling up the regional head Mr. Kaushik Sarkar about a month back and he promptly gave me the number of another gentleman who never picked up my call. After a lot of frustration I again called Mr. Sarkar yesterday and have been calling him up continuously today to find a solution to my problem. MR. SARKAR PERSONALLY CONFIRMED THAT BOTH MY PRODUCTS ARE UNDER WARRANTY AND HE PROMISED ME THAT SOMEBODY WILL COME OVER TO REPAIR MY DISHWASHER ATLEAST TODAY. I WAITED TILL AFTERNOON AND NOBODY TURNED UP. I had to go to work in the afternoon. So I again asked him to send somebody between 5.45 p.m. to 6.45 p.m. since I had to go to meet my son's teacher at 7.00 p.m. But nobody turned up. I cancelled my appointment with my son's teacher so that I don't miss the celebrated service engineer. He never turned up.

I have a record of all the innumerable phone calls that I have made to IFB consumer centre personally and also through several other persons. I have now decided to go to the consumer court soon.

I thought IFB was a great brand. But I will now tell everybody that I come in contact with never to buy IFB products.

my washing machine was not working since five days due to programme was not completed and displayed the "active led" blinking while the programme is in running.and also the another reason is water leackage from the machine. so please checked and rectify the above problems of my washing machine as well as possible.

ThankQ
syraju

I have made a complaint about malfunctioning of washing machine on 04 SEP2011. I was told that a part is to be replaced and same has been demanded. Now it is over 5 weeks and nothing has happened despite innumerable reminders. What is worse is that every time I am told that your representative will visit/ they will get back on the latest position but no one has done so to date. This has cost me a fat washer man bill and untold inconvenience.
PLEASE initiate necessary action for my grievances
.
CUSTOMER ID : 1707544 COMPLAINT NUMBER :7082668 MODEL : IFB WASHING MACHINE ELITE DX


S.CHANDRAMOHAN
NO 15, VOC STREET,
SHANMUGAPURAM
PUDUCHERRY-9
PHONE [protected].

Dear Madam/Sir

I have purchased a IFM make Microwave Convection oven from M/s Mayur Enterprises, Chandrapur (Maharashtra State), authorised dealer of M/s IFB in the month of 6th March,2011 and it is installed on 8th March,2011 by Mr.Willson Joseph, Service Engineer, deputed by M/s Mayur Enterprises.

On 27.7.2011 while operating the Oven, a sparking has occurred alongwith smoke is come out. Very next day I have reported and explained the problems to Mr.Willson over his Mobile only his mobile number was available with me. He has assured to visit next day, but, after passing more than 5 days, he did not fulfilled his commitment. Again I was called on his mobile, but he told me that he is out of station at Nagapur, when I reach Chandrapur I attend your complaint. Again I was called over his Mobile, but his mobile was switched off. Somebody has told me that Mr.Willson was resigned from IFB Company.

On 19.9.2011 I was lodged a complaint through Toll Free Number of M/s IFB, Call attended by Mr. Irfan and he has given to me complaint No.7210348, I.D.No.2541654 dt. 19.9.2011. But, nobody has responded on my complaint till 23.9.2011. Again I reminded through their toll free No. that nobody has responded on my complaint.

My humble request brought to the Applets Authority that somebody was told me that the company’s policy that delaying to attending the complaint till over Appliance Guarantee period. After that they have attending the complaint.

Hence, I request to your kind honour to please look into.

Thanking you,
Yours faithfullly



(Mrs. Jessy Jose)
Mobile No.[protected]
Chandrapur

In continuation I have talked to Mr Saxena (Branch Manager- Sahu Agencies) he has assured for installation on today itself , I have also recieved call from IFB Cell : [protected]; again the same problem arrangement of Electrician and Plumber to be done by us that has not told earlier, M/s Sahu Agencies executive has told me at the time of purchasing that all installation work will be managed by them and only I need to pay for this, but now I am helpless and relloking in to my decision of purchasing a headache washing machine,
Pl see to it that communication from Top to bottom in same line.
Regards,
Anuj Garg
Cell:[protected]

My washing machine stopped working around one week back. I called customer care and booked a complain. A representative from 'Perfect Cool Service, Powai-Mumbai' visited me 3 days after the complain registration. Within 5 mins at looking the machine, he said IMD card and display (or something else) are gone and they need to be changed. I paid cash Rs3,500 at the same time and a Cheque of Rs3,003 (or something in this range) for 2 years service coverage. He came to me after 4 days. He was quite evasive when i started asking about the exact fault and he insisted that replacing them was the only option. One of the spare parts that he bought looked quite old to me (he was trying to hide it from me). It was not packed/sealed either. When i checked the date, it was manufactured in 2005 where as the part which he was replacing was manufactured in 2007. Now i seriously doubt that original parts in my machine were faulty at first place. Same 'Perfect cool service' replaced my machine's motor 10 months back saying it was out of order, they charged me more than Rs3,500 for that. I want a mechanic/engineer from other service provider to visit me and check my machine. For a machine which i bought in around Rs17,000 in September 2008, i have already paid Rs10,000 in repairing and irony is that its still not working.

I am complaing the problem of IFB washing machine since last 15-20 days . calling customer care number 39004321 many times. There is no reply or resonse from the service centre. The problem of washing machine is not solved by any one. This is happening
first time with me that Company like IFB is not doing their job properly. I also registered the complaint on the website of IFB two times still there is no response/reply to solve my issue. Sent 3 SMS es like IFB to 58888. they registered the complaint give the complaint no. next step is pending complaint. They dont keep the staus of the complaint. nor do they have any alternative mode to hear tcustomers griviences.


The product IFB washing Machine Front load ELENA DX is registered by the Name of -

Parveen
Mobile no. [protected]
Address; A - 101, SGT medical College, Budhera (Chandu)
Near Sultanpur Bird Sanctuary
Gurgaon - 122505

This place is 10-14 Km from the Excellent Service centre - an authorised service centre of gurgaon for IFB washing machine
I called unlimited times to this centre and they are not even taking the cognizance of my call.

Pls look into the matter seriously and urgently.