[Resolved] IFB Washing Machine — Machine vibration
Washing machine commissioned on 3/3/2013 - vibrating from 1st use by me - complained after second use as advised by technician. complain number 15089326 -dated 22nd March 2013, customer care n0: 1701430 , customer service informs within 24 hrs. it shall be attended , confirmed by call on 23rd also, no service man came and attended . service center when asked at 6pm just says we are now closing will see the complain on Monday 25th March, I want my money back I made a mistake of buying the IFB machine in spite of having a bas experience with IFB once earlier.
Will some on higher up n IFB look into this , wish I has read all the reviews of the IFB service and problems with the IFB washing machines - almost all complains of bad service and vibrations in spin cycle.
Is any one responsible for the complains at IFB god knows how thus company is working am sure they will not be able to do this in Europe / USA.
Complaint marked as Resolved Mar 15, 2017
Verified SupportIFB Industries Customer Care's response Apr 05, 2013
Dear Mr. Chopra,
This is to kindly inform your that we have resolved your pending case. Our technician checked your machine with spirit level and your machine only shows normal vibration in spin level which is normal in all machines. We can provide you the anti vibration pad but charges would be applicable, kindly let us know if you wish to opt for it.
Any inconvenience caused to you is deeply regretted by us. Assuring you of best services in future.
IFB customer care
Verified SupportIFB Industries Customer Care's response Jun 16, 2016
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.
Verified SupportIFB Industries Customer Care's response Jun 21, 2016
Dear Nk Singh,
We regret the inconvenience caused to you.
We have escalated your concern and will attend to it immediately.
Assuring you our best services.
Verified SupportIFB Industries Customer Care's response Jun 23, 2016
As discussed with you, we will be closing your issue.
Incase you need any assistance you can call us on CC number or Email us customer [protected]@ifbglobal.com.