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[Resolved]  IFB Washing Machine — Machine vibration

Washing machine commissioned on 3/3/2013 - vibrating from 1st use by me - complained after second use as advised by technician. complain number 15089326 -dated 22nd March 2013, customer care n0: 1701430 , customer service informs within 24 hrs. it shall be attended , confirmed by call on 23rd also, no service man came and attended . service center when asked at 6pm just says we are now closing will see the complain on Monday 25th March, I want my money back I made a mistake of buying the IFB machine in spite of having a bas experience with IFB once earlier.

Will some on higher up n IFB look into this , wish I has read all the reviews of the IFB service and problems with the IFB washing machines - almost all complains of bad service and vibrations in spin cycle.

Is any one responsible for the complains at IFB god knows how thus company is working am sure they will not be able to do this in Europe / USA.
Complaint marked as Resolved Mar 15, 2017
Verified Support
IFB Industries Customer Care's response Apr 05, 2013
Dear Mr. Chopra,

This is to kindly inform your that we have resolved your pending case. Our technician checked your machine with spirit level and your machine only shows normal vibration in spin level which is normal in all machines. We can provide you the anti vibration pad but charges would be applicable, kindly let us know if you wish to opt for it.

Any inconvenience caused to you is deeply regretted by us. Assuring you of best services in future.

Regards,
IFB customer care
Verified Support
IFB Industries Customer Care's response Jun 16, 2016
Dear Sanketh,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Verified Support
IFB Industries Customer Care's response Jun 21, 2016
Dear Nk Singh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
IFB Industries Customer Care's response Jun 23, 2016
Dear Nksingh,

As discussed with you, we will be closing your issue.

Incase you need any assistance you can call us on CC number or Email us customer [protected]@ifbglobal.com.

IFB Team.
Complaint comments  11 CommentsShareTweet

Comments

IFB WASHING MACHINE — vibrating

we life of our ifb washing machine is for 18 months,
since from begining it was vibrating and moving away from the actual place.
we need a service to our machine
what is the cost of service to the machine

machine — machine

kirti gas ka agency h....lekin vo kbhi b weight machine nhi lata.....jb b phucho machine to khta h ki khrab h...nd vo wihtout seel cylnder late h..nd khte h ki aisa hi ata h...pls chek it out as soon as
Dear IFB,

I don't agree with the claim that this is normal vibrations, the machine trolley provided by the IFB is the problem. the leveling done is still not up to the mark as per the technician who came for the visit,

It was my suggestion that the anti vibration pads may be of help, I don't mind paying for them as long as they will ensure a vibration free machine running.

It seems that IFB is just trying to pass on a machine which has the vibration problem. all the complains you read on the net are for vibrations in the front loading machines which they have not been able to solve the same till date.

IFB can send the anti vibration pads, I am willing to pay for them. IFB MUST GARANTEE THAT THIS WILL SOLVE THE VIBRATION PROBLEM.

Arun Chopra
Am sorry to say that no one has come to fix the anti vibration pads for which I have agreed to pay, and nor have I heard form IFB regarding the same.

It is really a shame that one has to continuously follow up for a complain which they say is closed and accept that the vibrations are a normal thing with their machine.

I regret to inform them that the same is not the case with other machines and vibrations are a cause of damage to the machine in the long run.

Arun Chopra
I had bought a new washing machine of 7 kgs savita vx. After finding the problem on internet, i bought my own trolley. The service engineer, kapil was very arrogant and informed me that he will not provide service for 4 years of warranty just because of not buying trolley from IFB? Please guide me. I want 4 years warranty without returning buying trolley from IF service center. Can service engineer change 4 years warrently to concurrently? Please guide me.
Sachin singhal
My ifb machine same pb as vibration in running few minutes pls ifb take immediate action


Regards.
Anish

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