[Resolved] IFB Washinmachin — VERY POOR SERVICE NETWORK BY IFB MACHINES IN CHENNAI

[Resolved] IFB Washinmachin — VERY POOR SERVICE NETWORK BY IFB MACHINES IN CHENNAI

V V.KANAGASUNDARAM from Pune, Maharashtra

DEAR SIR, WE PURCHASED A IFB WASHING MACHNE IN THE COMPANY OUT LET IN CHENNAI AND WHEN WE PAID MONEY AND GOT THE MACHINE ONE OF THE DEMO PERSONS HAD CHEATED MY WIFE AND TAKE AWAY RS.3000/ BY GIVING SOME DETERGENT POWDER AND WHEN I IMMEDIATELY REPORTED THE MATTER TO THE COMPANY AND THREATENED ACTION THE MONEY WAS RETURNED. BUT NOW AGAIN WHEN THE SERVICE PEOPLE WAS CALLED FOR OVER HEATING A SERVICE PERSON FROM THE COMPANY CAME AND GAVE DESCALING MATERIAL FOR RS.450/ AND WHEN THE MATERIAL WAS USED THE DRUM OF THE MACHINE GOT BURNT. AND AFTER THAT I UNDER STAND THAT IT NEED NOT BE USED AT ALL. IF THEY ARE GOING TO WORK WITH SUCH NETWORK THEY WILL SOON BE OUT OF RACE IN INDIA Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Namit Jaswal

from Noida, Uttar Pradesh

I had purchased a washing machine from IFB in Gurgaon. Ever since I took AMC the machine is not working properly due to poor service technicians. When they open to repair a fault they ensure that a second problem is created. The machine washes well but it is due to untrained, poorly qualified engineers that ensure the machine always has one fault or the other.

raaajaaa

from Tellicherry, Kerala

I am in Chennai and have purchase IFB fully automatic machine 3 years back and the machine is under AMC. The service is really pathetic and they NEVER stick on to the commited date to fix the problem. When we contact the Service Engineer he will point out to his Manager, and when we contact the Manager he will not commit on the date at all.

Day by day it is becoming a big worry because of the VERY poor Service of IFB in Chennai. Looking the right contact person to escalate this to next level.

Phani Mohan

from Delhi, Delhi

we have a dishwasher of IFB and we have also paid 2 year AMC.
we lodged complaint of malfunction on 26th dec08 and this is 31st dec08 none attended inspite of followup on phone leat 30 times.
very insesitive organisation with no respect for services they sell.
they should be made accountable. They never update records inspite of eachtime you convey.

P.Yuvarajan

from Chennai, Tamil Nadu

I have purchased IFB senorita plus from adealer at Tambaram. They have send the machine on 12th Jan'09. Repeated complaints the DEMO people not yet come to my home as on 21.01.2009. This is very serious view and the company name will be spoiled in the market. In future I will not buy any product of IFB.

Gagandeep Singh

from Krishnagiri, Tamil Nadu

I purchased an IFB microwave from Mumbai in Sep-06. The machine developed a minor problem in the door closing mechanism on 30 Nov 08 and accordingly i lodged a complaint with IFB care on 01 Dec 08. It has been two months since then, but the problem has not been sorted out due the lackluster approach shown by the company. It is indeed sad to note the dismal attitude of the company in sorting out it's customer's woes. Im' sure in this age of competitive marketing, IFB is going have a rough ride if it does not improve it's service support network.

V.KANAGASUNDARAM

from Pune, Maharashtra

WITH REFERENCE TO MY EARLIER COMPLAINT REGARDING IFB WASHING MACHINE BEING BURNT BY THE SERVICE TEAM. I TOOK UP THE MATTER LEGALLY AND SENT A NOTICE TO THE COMPANY AND AFTER THREATENING LEGAL ACTION THE COMPANY HAS SUPPLIED ME A BRAND NEW MACHINE. ONE HAS TO REMEMBER ONE HAS TO BE PATIENT VIGILANT AND SHOULD HAVE THE ENDURANCE TOFIGHT FOR YOUR RIGHTS. THANKS. V.KANAGASUNDARAM

chandubhai.c.morjaria

from Chennai, Tamil Nadu

very poor service. never pick up the call. never stick on the commited date to cum, f they want money the next min thhey cum to cum. the manager in permbur service does not have manner at all.he talks veru rudely.