Indian Oil Corporation [IOC] Complaints & Reviews

In our family, there are 2 gas connections, one for me & my family and the other one is for my parents. My parents are aged & for them food is separately cooked as their diet as per the diet chart made by doctor. In winter, they require hot water for washing hands, taking bath etc. As a result, rate of consumption of gas cylinder is more and in a tune of one cylinder/20 days in an average.But it is a regular feature that cylinder is delivered after 10 -14 days from the booking date. The gas dealer, M/S Kitchen Queen ( Address: 259, C.I. T Road Kolkata -10) has made a self styled rule of booking where booking is only possible 21 days of delivery. This always results in non- availability of gas for cooking & other abovementioned activities.

This is pertinent to mention, that during the visit of Indian Oil gas Inspector it has been checked from him that whether any such rule is in vogue & it is has been clarified by him that there is no such rule.

Request your benign authority to look into the matter for remedial action.

Thanking you,

Yours truly,
Anirban Mukherjee
2, Kalimuddin Sarkar Lane Kolkata -10

Consumer Nos.: KQ 23558 & KQ 22045

I am using Indane gas last 10 years. My consumer no. is 17137 of
Kleen gas.26 kharvel Nagar ,Unit-111,Bhubaneswar.My residential address is plot no.EB-100,stage-1,Laxmisagar Brit Colony,Bhubaneswar,Orissa.My mobile no. is [protected].I had booked the gas on[protected] vide booking no.746.Till date they are not supplying the gas nor responding the request made by me.Rather the staffs and the Proprietor misbehaving me.Sometimes they are supplying the cylinder not having proper weight.
Please look into the matter otherwie I will do the consumer case.

Thanks.
Chandan Ku. Das Mohapatra.

I am the consumer of Indane gas (Indian Oil corporation) last 25 years I am using gas first HP gas they have problem of supply. Last 6 years I changed to HP to Indane this agency Praskash gas agency Tirur they send a letter to me pls change your connection to Vasudha Gas agency kuttippuram because they started agency in kuttippuram.

Our problem is starting they not supply gas on time every time we forced to go their office and quarreled them we got gas every time I contacted DSO or TSO to get gas under this agency consumers are suffering many problem. They given home cooking gas to Autoriksha car and other illegal parties this leads shortage of consumers not getting gas proper time. Consumers given so many complints aginst this but no action some time they given money these people no action is taken this agency

Last month their godown broken and somany cylinders lost this drama they planed because in this godwon area some refilling stations are located they taken this gas from godown and filled to small cylinders and given to autorishas

Moreover illiagal statation police and other authorities are catching cylinders of Vasudha Gas Agency but the authorities are not take action agaist the agency the catching cylinders are this agency given to illegal parties when this catching they told we don't know this is their drama.

Near kuttippuram area so many illegal gas filling stations are located in Chellor, Pazhur, Chembikkal & moodal

This agency has no telephone gas booking facility every person gone to the agency and booked they discounted the facility through IVRs booking and now online booking is going but we require them they told we have no connection with them. Suppose today we got gas they not allow to book another new one they till wait 21 days then book. I got gas 9/1/2010. I told them book new one they told after 21 days only you can book new this is new rule of Indian oil corporation.
while telephone they not taken the phone. They take the phone of their illegal sellers only today I got connecting to them then I booked new cylinders this is going on this agency this is the no one corrupted agency in Kerala.


If given a secrete inquiry u can understand they illegal activities.


Pls take necessary action

Raghaven.V.V.
Vellattu Valappil house
South Bazar
Kuttippuram
phone [protected]
Consumer No. 8494

i am the customer of indane gas and from past 1 and half month v r trying to book our lpg cylinder but they are not picking up the phone.
i even tried to use their sms service which they recently launched but i didnt got ny response till yet plz help me.
i a booked with kirti nagar indaNE GAS OUTLET IN NEW DELHI-110015
DISTRIBUTOR'S phn no is[protected]

Sir ,
I had booked Indane Gas Refill with your Gas Agecy on 13,1,2010 but the said aagency ha not supplied me the refill till date although more than 9 days have passed. Pl. help me in getting the refill immediately. The particulars of booking are given as under ;

Name of Gas Agency : Arunita Gas Agency, Sector 47- Chandigarh

My Consumer No. 10427

My booking No / Waiting List No. 3654 dated 13.1.10.

Respected
Sir


This is my 3rd e-mail to you.

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA ,RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE,then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

Dear Sir,
My name is phool singh S/o Shiv lal Add. Panchsheel colony opp. Atlas Ram Mandir Sonipat.I am coustomer of Marwaha Gas Agency Sonipat last 8yrs My reffil book + paper missing and exchange to Marwaha gas Agency. Last four month he cant give any response to me and my documents and cant give me LPG gas cylinder. I am in trouble My Mobile no. [protected] please solve this case any enqary you call me.

Thankyou

Dear sir,
i m trying to book my LPG last three day,s i can calling more than 100 times in three days, but there is no person attend call or heldep telephone receiver.i trying also INDANE customer care but there is no response, i can also booked through sms & through internet, internet booked given booking no.3 that Gas Agency Name is KAY ARR ENRPRISES Shidi pura New Delhi
please take seriously

regards
sushantsahni
[protected]

Resp Sir
i want to have a commertial cylinder and i asked for the same but shop manager at gulbarga Karnataka, refused to give me commertial cylinder only because of asking the price he was coated (3000) was more, and more over he is telling me to return the cylinder with in two days. now i want to know what is the rules to have commertial cylinder, and how maney days i can keep the cylinder with me, why different people are charging diffirent amount.
another important thing is when i am paying extra money for the commertial cylinder i can use any number of days, why the restriction is there only i have to return the cylinder in 2 days or 10 days so on, bcz i am purchasing cylinder by paying extra money,when ever it empty i can exchange the cylinder with new one, plz kindly explain me in detali

Dear Sir,
I am customer of indane gas and attached with Gamara Gas Agency at Rajkot(Gujarat) with consumer ID 13827 with my father name Ajani Damjibhai J. I use to book my gas through your service[protected] But phone are not picking at anytime.
Today I have received & checked quantity of gas is also very less up to 2Kg. So I have not accepted this cylinder.
Then deliveryman Mr.Kanjibhai was saying that if you required new cylinder then you will wait for 5 to 21 days. I also phone to Agency but that time also phone not picked up.
This must be checked out at your end so those customers like us do not suffer.
If we are paying you than we must expect a good service from you .Your concern in this regard will be highly obliged.
Pravin D. Ajani
S/o. Damjibhai J. Ajani

DEAR SIR,

NON DELIVERY OF LPG GAS BEYOND 25 DAYS OF BOOKING
PROBLEM at HImanshu Gas servisce, Indane dealer at Gorakhpur UP
My consumer no.HGS-19054 and being customer since 11 years and I am a resident of 650-A, SHIV NAGAR, PACHPEDWA, BEHIND ALUMINUM FACTORY, BASHARATPUR, GORAKHPUR-273004 (My cell No. is [protected]) M/s HImanshu Gas servisceGauri Enterprises (Indane Gas) is the distributor for my connection. When ever I am booking gas after 21 days, they are not delivering the cylinder even in a month and compell to make complaints at agency every time . If i am trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 20 days) over phone continously for booking the gas cylinder. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected] is not answaring. Again the gas has not been delivered booked on 03.1.2010 till 21.01.2010. when i complained to local Indian oil marketing manager Mr Sameer Shukla on his mobile no [protected]. He is not taking the calls and even on sometime feel helpless. The gas agency is the only agency in Gorakhpur whose customers are facing the problems. Thids agency belongs to Shri Mahabir Prasad Congress leader and ex cabinet minister . So they are treating the consumers like Hooligoons and the people working there are every time drunk even its manager mr Anil singh is behaving like a local goonda. Some time i measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.

Kindly look into the matter and ask the distributor to set his system right by delivering gas within 7 days of booking and ensure gas cylinder after 21 days and have some acknoledgement system to overcome this situation.

My consumer Number is 9895 maintained by K-2 Internation, Sarita Vihar, New Delhi. I have tried serveral time to book my gas on the gas agency numbers[protected]. 26944520 and[protected] but failed to book the gas as these telephone always remians busy. It is only possible when the recever is kept away from the telephone konwingly. Now I am booking my gas through tomo gas[protected] and[protected] but gas is not booked by that agency. Last time I have booked my gas on[protected]booking No. 28) through above numbers. I have tried my best to contract the agency as well as complaint cell of Indane on the number printed on the delevery slip. One of the number is not exist and another number owner said that it is not complaint cell number. Kindly book my gas and direct the gas agency to book the cyclender through tomo gas services or some other means may be intimated so that I may book the gas.
Yours faithfully.
Som Pal,
GB-86, Pul Phelad Pur, New Delhi 110044.
Phone[protected], [protected]

To,
Incharge,
IOCL, INDANE GAS

My name is Harshad Mungra. I am living at Tarshali, Baroda. I have single connection for LPG cylinder from Maruti Gas Agency, Manjalpur, Baroda. My consumer no is 14586 in the name of Harshad Mungra.

I have booked refiling cylinder on 11.01.2010 and till date i did not receive the same. During my continuous communication to their staff they are not replying positively and still it takes 6 days more they said.
Also every time it is verry dificult to communicate them through phone as failure to connect their no.
[protected] &[protected] these nos are busy every time or no body picking up when get connection fortunatly.
Every time it takes minimum 10 days and require to remind their staff more than twice.
I had booked before this on 08.12.2009 and at that time they took more than 12 days now this time i have booked 11.01.2010 and till yet to come.
As i am servicing in private company and belongs to middle class family now i am suffering a lot due to delay in refiling cylinder.


Request to take appropriate action so that i do not feel any apprehension.

WIth Regards,

Harshad Mungra

Dear Sir,

I am writting to you after espressing my grievances to the distributor several times as well to the nearest plant office at Durgapur(Area manager).I Dr M A Azfor one of the consumer of this Distributor Indane Gas Power Company(Distributor code[protected],Burdwan,west bengal for more than a decade ,facing problem in getting delivery of cylinder for last two years.More than 35 days covering they are not able to supply a cylinder to my house.Even after standing in a que from the early morning after 34days of booking the distributor is refusing to issue a cylinder.Today morning i have sent my son to stand in the que but they didn't accepted giving excuse that they are delivering for 11th dec09 booking and will take another week to deliver.
If so, then there is no justification i am finding to have a double cylinder consumer connection.Requesting you sir, to kindly help us to get resolve of this every month problem.I will be thankful to you if you kindly do so and like me several other customers of this distributor will also be thankful to you.


Thanking You,
Dr M A Azfor
IOC/ER-21968
CONSUMER NO 487406

Panchabati Gas Agency is our area gas dealeragency of IOC. This agency supply to whole District but not showing consumer detai and showing bello 10000 consumer, but here the scarcity is very high and consumer are avove than 10000. showing consumer bellow 10000 but non register consumer above 5-6 thousand. This agency cannot supply to register consumer in time and in need. People suffering from his service, the distribution procedure is very bad and improper.

SUB: COMPLAINT AGAINST M/S MEERA GAS SERVICES, KANPUR.

Sir,

I am Mr.A.Ansari R/O 112/92-E, Benajhaber, Swaroop Nager, Kanpur holding an LPG connection no. M-4339 with M/S Meera Gas Services, Kanpur.
For your information, some one year back I lodged an complaint against M/S Meera Gas for late supply of refilling and non availability of complaint book in their office. After that supply of refilling has been somewhat smooth but complaint book is still not there.
I booked a refilling on 29.10.09 and they supplied it to me on 10.11.09(in 12 days)
I again booked a refilling on 02.12.09 and to my great surprise they supplied it on 09.12.09(in 7 days)
When I again try to book refilling on 28.12.09 they replied me that as per rules booking is only permitted after 21 days. So I booked it on 30.12.09.They assured me that as per rules they will supply me refilling with in 7 days.
On[protected]after 6 days) when my both cylinder became almost empty, I request to Meera Gas to please supply me refilling but they replied that you are making lot of complaint against us so we will supply you refilling only after seven days of booking.
On 06-01-10, gas agency was closed. On 07-01-10 when I again went to their for refilling they rudely replied that ‘load’ has not reached yet and we will supply you refilling as soon as the ‘load’ will arrive.
I contacted to Area Manager Mr. Ravendra Bhatnager on his cell phone. He assured me to give me LPG supply on same date. But the LPG was not supplied up to the evening of 07-01-10.
I again called Mr. Bhatnager on 08-01-10 his tone has changed on wrong feed back from staff of Meera Gas, he rudely replied and again assure to supply the refilling up to 12 O’clock. I request him to please remind to Meera Gas for my refilling. He rudely replied that I am not your servant and you are lodging complaint against us, so you will be treated accordingly.
At 1.40 pm on 07-01-10 I went to office of Meera Gas and ask for complaint book, first he decline to give me complaint book when I compelled them, then they forced me to lodge my complaint in Mechanic Complaint Book.
On 08-01-10,I again try to call Mr. Bhatnager but he never pick my phone. Then I called to your Lucknow office at 03.00 pm on phone no.2323065.The man on the line has not given any response to my complaint and asked me that we are having two officers working at Kanpur to solve your problems, go and contact to them, only they can solve your problem.
At last on 09-01-10 I bought an refilled cylinder from the delivery boy of same Meera Gas, in black, by paying him Rs. 535/-
I am having following complaint from M/S Meera Gas, Area Manager Mr. Ravendra Bhatnager.
1. M/S Meera Gas’s phone no 3293248, intentionally made defective by staff of agency. After two rings it gives a recorded reply that “phone is out of coverage area”. I couldn’t understand how an landline phone become out of coverage area? On 30-12-09 when I dial the same no 3293248 from my cell phone when I was standing in their office and allow the staff and other consumers in their office to listen the same recorded message on my mobile phone then at once one of the staff pick the phone set and do some switch on or off and then ask me to dial again. Now the phone was working well.
2. Complaint book is an distant dream at Meera Gas. Some one year back I complaint to you for non availability of complaint book at Meera Gas. You did not take any action and so the complaint book is still not available at Meera Gas. As far as I know complaint book is a numbered pages book having pages in triplets, should be available with carbon papers, pen and should be placed close to entry door of Gas Agency. Complaint book is an marvelous tool in hands of consumers.
3. Your area manager Mr. Ravendra Bhatnager is fully responsible for all irregularities at Meera Gas. His duty is to solve consumers’ problem and not to harass consumers by making a nexus with Gas Agencies. His duty is to check complaint book and ensure proper, smooth & timely supply of refilling to all consumers.
4. M/S Meera Gas is not supplying timely refilling to its consumers but their delivery boys are openly selling refilled cylinder in black. Meera Gas doesn’t have controls over their delivery boys some time they say address was wrong and sometime consumer was not at home or the door was locked. Black marketing is not possible without knowledge of owner of gas agency and Area Manager.
5. Staff on counters at Meera Gas has misbehaved with me and uses filthy language. Some 3 month back they charged Rs. 40/- for consumer slip book and compelled me to purchase an inferior quality Apron for Rs.350/- and did not give me cash receipt for this item.
6. Please also take action against the person on duty to attend and solve problem of consumers on ph no 2323065 at your Lucknow office on 08-01-10 at 3.00pm.
7. It is mentioned on consumer delivery book that for DBC booking is permitted only after 21 days
and period of delivery is not mentioned anywhere. So abide by any rule of supply or availability of refilled cylinders stock (215 filled cylinders on[protected] with Meera Gas or the period of supply to other consumers, my supply of refilling is due well before the day today that is 19-01-10.
Sir, please take the necessary action and penalize all the persons appears in my complaint. I’ll be available for any enquiry at any time on my mob. No.[protected] or[protected].
In this connection I also written an complaint to Sr. Sales Manger,IOCL,Aligunj,Lucknow and send it by registered post on 12-01-10.But no action has been taken so far and even nobody bother to supply refilling till date i.e.19-01-10.Even I again remind for refilling on18-01-10 on ph.no.2323065 at around 11.am and again on 19-01-10 to Mr. Bhatnager at 11.30 am and also on 2323065 at around 10.45am.It appears that you all are wants to punish me for writing complaint and making hue and cry against your system of making money by black marketing of refilled cylinders.
Well, I still having faith in top brass of IOCL and expect very stern action from your side.

Thanking You,

(A. ANSARI)
R/O 112/92-E, BENAJHABER, SWAROOP NAGER, KANPUR
PH NOS-[protected],[protected].[protected]@vsnl.net

there is indefinite delay in gas supply and there is black marketing by the agency, this problem is faced by few months and a large no. of consumers face this problems, no one looks into the matters all are busy in black marketing and there is only one dealers in small town so kindly look into the matter the dertail of dealers are---
M/S SHIKHAR INDANE , CHAKRADHARPUR--833102, JHARKHAND....

I had booked for refilling of Indane LPG with M/s Rich Flames ( Indane Distributors) 3E, 67, NIT, Faridabad, Haryana on 2nd January 2010 vide booking No 9747 but they have not supplied it till now.

They never pick up the phone , one has to go personally for booking and further enquiries. Since last 5 days they are saying " you will get your LPG cylender today" but we are still waiting for the same.

I wish to draw attention of the concerned authorities of Indane Gas to look into the matter and check the records of above dealer.

Ravindra singh
Consumer No. 12290 - Indane Gas
3059, Sainik Colony Part 2, Sector 49, Faridabad.
[protected]

My self and My aged parents (only two members) having separate ration cards. They are residing in a village near Udumalpet and My self and spouse and 2 kids residing near Erode. I have my own Gas connection. Now I decided to get a new connection to my parents in favour of my father's name or mother's name. But gas agency replied that there is no provision to issue new connection to senior citizens who are attaining the age of 60 years. I don't know either it is in a legal procedure or their (gas agencies) own code.
Please let me know how to get the new connection for aged parents who are going to cross their retirement life.

I have been trying to contact Guru Kripa Gas Agency, Vyapar Kendra, Sushant Lok, Gurgaon for booking of Gas Cylinder, but they never respond (pick up) the phone (Nos.[protected], 2571200). Finally, I forwarded SMS on 10th Jan 2010 regarding booking, but there was no confirmation from the Gas Agency. Till date I have not received the Gas.

Highly dissatified with the Agency's response for the last two years.