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Indian Oil Corporation [IOC] Complaints & Reviews

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V
Vishal Gautam
from Dindigul, Tamil Nadu
Feb 12, 2010
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Why is it that always the Indian Oil Petrol Pumps are being blamed for any malpractices done by their staff? Because of even having almost 100 complaints registered on this forum, no action has been taken by the concerned authorities till date. This has certainly risen the confidence in the staff that nobody can harm them. One such incident happened with me as well on the 12th day of February 2010. This IOCL petrol Pump is situated at Trilok Puri, Near Chand Cinema in East Delhi. It is not once but many a times I have seen customers engaging in quarrels with the petrol pump staff. IOCL will not change and I have decided to
Aug 14, 2020
Complaint marked as Resolved 
I filled my Tata nano car on auto full mode from super auto ioc pump srinivas puri on 08/07/11 at 10:45hrs. I paid Rs970/- by my citi-card & left in a hurry. Later when I calculated, I found they charged me for 15.22 ltr, where as actual capacity of the tank was not more than 11 ltr, as it had about 04ltr in the tank &the full capacity of the tank is 15 ltr only.
You may register my complaint. Thanks. A.K.Basu.[protected].
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    pranesh kulkarni
    from New Delhi, Delhi
    Feb 12, 2010
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    I am pranesh kulkarni, a manager in a multinational company in Vadodara. We have a family of 8 persons.
    I have Indane gas connection for the last 18 years.
    Presently, i am facing extremely difficult situation for getting the cylinders.
    The rule with Indane is we are not supposed to book the cylinder before 20 days from the last arrival of the cylinder + after the new booking the cylinder arrives after 10 days from the booking. Every time my cylinder empties before the new cylinder arrives and every time i have beg to with our neighbours.

    This is a terrible situation we have been subjected to by the bad rules by the Indane company.
    I can not understand this ugly rule because of which we are facing a big proble in getting our cylinder in time.

    Can anybody in Indane start thinking genuinely and help resolve our problem.

    My gas agent in Vadodara is Narasinh Krupa
    Akota area.

    My Indane consumer no. is 22641.
    Aug 14, 2020
    Complaint marked as Resolved 
    A gas cylinder was booked at M/s. C. Lal & Sons on[protected]. While enquiring about the non-supply of Gas Cylinder on 18-10-07, the official of the said firm has stated that the gas was not booked yet. Accordingly the official booked the fresh complaint on 18-10-07. It was only 25-10-07 that the delivery of the cylinder was recieved that too with the serveral telephonic complaints/requests.
    The officers of the Indane Gas Agency are requested to look into the matter personally and direct thier distributors to atleast give the complaint number and do the needful at the earliest. The gas cylinder is in my mother's name i.e. Mrs. Sushma Joshi and the conusmer no. is P- 1488 T.
    The officers of the Indance Gas Agency are also requested to look into the seal of the Gas Cylinder which was loosely sealed means the seal can be removed without breaking it and again the same can be fixed on the cylinder.

    Indane Gas — Gas cylinder not delivered even after booking 20 days before and cylinder empties in 15 days

    Indane gas cylinder is not being delivered although booking has been done 20 days before.

    The cylinder empties within 15 days.

    At service center either the phone is busy or is not picked up.

    Gas Connection — late diliver of cylinder

    dear sir,
    my customer id number is 602724. I am staying at Babugarh Cannt Hapur. My gas distributor name is Priya GAs Service HApur-245101
    From last two year they were not delivering cylinder correctly they delivered cylinder near about 25 to 30 days after booking...

    Indane Gas — Poor Response and Service from Maruti Gas Agency

    Dear Sir,

    Maruti Gas Agency has been very unresponsive since last December. They have refused to supply gas cylinders, did not take bookings saying they do not have stock and made us call several times before registering a booking. This has been going on since last December and this is causing a lot of misery. Earlier they have sanctioned two cylinders but now they do not supply even one unless we make several calls and plead with them to register our booking. We are suffering because of this behavior and not sure when there wil be a solution to this problem. My consumer number is 4059 and I am totally fed up with this agency and their lack of customer service.

    Indane Gas — 8 Days late delivery of transfer connection

    I have transfer my gas conection from faridkot to kharar, distt mohali and register it with Gem Gas Service dated 31/7/09 with register no.of cosumer 11981, voucher n.[protected], but it was not deliver upto 2nd, 3rd of august and even 6th i go to office in between days and answer got to get it today delivery in every condtion, non having any cylender we face many day problem, today i got myself my cylender with come to automan at 7.30Pm, 6th august09.
    At service centre either the phone busy or is not picked up.then booked by on line on dated 03.08.2009 but still not delivered.comlaint given at online booking but feedback not given by indane online service.

    Indane Gas — Late Delivery of Gas by Dealer

    Sir/ Madam

    I, Mr. Prabin Kumar Lath a resident of Lath House, Adarsh Nagar, Barabera, Hooghly Pin:712246 is a Indane Gas Customer. The dealer of Indane Gas in the locality is Konnanagar Gas Service, 77 /A/2 G T Road(East), Konnangar , Hooghly (W.B.). I have booked for the cylinder on 14/09/2009 booking no 5151. But still there is no supply of the Cylinder till date. This is not the first time ; this incident happens every single time a booking is done for Cylinder. They says to book the cylinder after 22 days after supply of one 1 ccylinder and takes 15 days or more to supply the same. Whereas the other agency (like Blue Star, Kotrang) supplies within a couple of days. Please look into the matter so that at least delivery period is less than 3 days.

    Regards
    Pravin K Lath

    Indane Gas — late delivery(2 month) of gas cylinder

    dear sir/mam

    past 2 month our area not received any gas cylinders.we all are booked to get cylinder by phone.they were telling that they will deliver it soon but till date they not yet delivered.our area is
    kuzhiyengal,
    mankada road (via)
    makkarapparamba post
    malappuram
    kerala 676507
    Hi, the best thing that you can do at this point, is to buy another connection. This can only be done if the company is issuing connections in your city. You can also try for it at agencies of other companies. The first reply of the dealer will be a NO, but is you buy a hotplate and few groceries from them, they will probably agree. The documents that they will require is a residence proof and an id proof.
    The only problem here is that only one connection is allowed as per government rule for one family. But then the problem of higher requirement of gas in your case also seems to be genuine, so you need to bend the rules yourself.

    To get more advice on the whole 'gas problem' go to:

    http://welkinizer.com/category/lpg-updates/
    I have been alloted 2 cylinders from ONGC quota since 1990 but never have had any
    delivery problems except since the Agency was shifted from Radhika to Acme.
    Acme gas neither answer phones nor deliver as per any norms. After 21 days
    booking the delivery time can extend from 20 to any number of days. I have not
    received any cylinder for 2 months inspite of several reminders. Kindly allot me
    some other agency as both my cylinders are generally empty courtsey Acme
    gas. I would be obliged if I am alloted any other agency nereby.
    thanks

    Ashok Mathu
    C.NO. 3208

    ADDRESS: B2, SHIVAM PARK, B/H AKASHWANI, MAKARPURA ROAD, VADODARA

    MOB.NO. [protected]/ [protected]/ 2655372
    late delivery of gas cylinders
    I am Dilipkumar D Patel - Advocate
    I have Indane gas connection for the last 10 years.
    Presently, i am facing extremely difficult situation for getting the cylinders.
    The rule with Indane is we are not supposed to book the cylinder before 21 days from the last arrival of the cylinder + after the new booking the cylinder arrives after 15 to 20 days from the booking. Every time my cylinder empties before the new cylinder arrives and every time i have beg to with our neighbours.

    This is a terrible situation we have been subjected to by the bad rules by the Indane company.
    I can not understand this ugly rule because of which we are facing a big proble in getting our cylinder in time.

    Can anybody in Indane start thinking genuinely and help resolve our problem.

    My gas agent in Vadodara is ACME GAS AGENCY
    MAKARPURA AREA

    My Indane consumer no. is 7239 - (ACME GAS AGENCY)

    Indane Gas Service — BAD DELIVERY OF INDANE GAS

    I HAVE BOOKED MY GAS NO RT-1211 AT RAGHU GAS SERVICE, KAMLA NEHRU MKT, KHANDSA ROAD, GURGAON (HARYANA) ON DATED 05/01/10 AND BOOKING NO IS 2488, BUT I HAVE NOT RECIEVED MY GAS CYLINDER TILL DATE. FROM:- RAJENDER KUMAR, H. NO. 615/A/22, SHIVAJI PARK COLONY, GURGAON. ([protected])

    Indane Gas — late delivered of gas bottle

    cylinder booked before 15 day,s but not given still today 18.3.10.
    complain against asirvad gas agency, Gandhinagar. Gujrat
    I hope you will prompt reply.

    From
    Mangal Chaudhari
    Dudhsagar Dairy
    [protected]
    e-mail address - [protected]@gmail.com, [protected]@ymail.com,[protected]@mehsanaunion.coop
    It is normal practice

    Indane Gas Agency — Delivery of cylinder

    Sir i got a new gas connection frm Indane gas agency, my booking reference is N-4393, they asked me to deliver two gas cylinders at my home, but i working thats why i am not available at home, if they delivered cylinder at home no one there, as i asked at gas agency to dleiver me cylinder at gas agency but they decline, kindly help me in this regard as they asked to receive the cylinder from Kasna Godown.
    kindly help me in this regard as i am working

    Rajul gupta
    Mobile -[protected]

    Indane Gas Agency — late delivery of gas cylinder

    sir, i am disappointed from my gas agency which situated in partap vihar ghaziabad.(indane gas agency).i had book my cylinder (number-CTV 5805) before 15 days ago till now my clinder has not deliver to my house.

    Indane Gas Agency — non-supply of indane even after 22 days..!!

    i booked indane gas cylinder from website www.tomogas.com and till date i've not received gas cylinder even after 22 days..

    GAS CONNECTION NO. 3432
    DEALER : PARUL GAS SERVICE
    BOOKED ON : 9 NOVEMBER 2010

    Can you please arrange gas cylinder as soon as possible..??

    Anubha Gas Agency — how can i book my cylinder

    Hiiiiiiiiiiiiiiiiiiiiiii,

    I am indane gas costumer my ac no is 35665 and leandline no is[protected] and 22485290. am trying to book gas cylender since monday 13.12.2010 by Sms but i unable to book as well as by call.

    Kindly advise!!!!!!!!!!!!

    Thanks,

    Best Regards
    Madhvi
    Sir, maruti gas agency in thirumangalam very wost delivery booking on date after 25&30days delivery no response this gas agency pls this agency cancel&properly service mainten so sudenly action sir mostly gas suply for tea shop&hothel suply for block so properly suply nothing other gas agency good suply this agency very poor suply already complai police staion

    1000 pepole efect so sudenly tacken action sir

    your faithfully
    indian
    It has been occuring in our agency also. Please help me.

    Indane Gas Service — no delivery of gas cylinder

    DEAR SIR/MADAM,
    I BOOKED MY GAS ON 22.3.11 AT SHYAM GAS SERVICE ,G.T.ROAD,KHATAULI. BUT TILL DATE I AM UNABLE TO GET THE GAS CYLINDER BY GAS SERVICES. PLS. TELL WHAT CAN I DO?
    I am a customer (No. M 9182) of Maheshwari Indane Gas agency, Madangir, New Delhi 110062 and really concerned about their pathetic and corrupt services .

    They are not picking up phones and after booking, they are supplying after 25 days even after repeated requests and reminders .They are selling the cylinders by black and they always send the cylinder half filled and their supply boys bring cylinder after earning money by using this in hotels .

    I booked my indane cylinder vide no. 14309 on 27.04.11 and even after 23 days cylinder is not supplied and they must have sold this in black .

    Kindly take enquiry and stern action immediatley .

    Thanks,

    Vinod Kumar kandpal
    [protected]
    Flat No. 120L, sector 4, Pushpvihar, New Delhi 110017
    [protected]

    Indane Gas Agency — for delivery of gas

    authorisied to deliver Indan Gas cylinders. Please enquire into the whole accounts of this agency as such type of fraud may also be running with other consumers specially mine which I recently noticed. Yours sincerely, KASTURBA MAHILA SHILP KALA KENDRA,GARH NOKHA,ROHTAS(BIHAR)
    complaint against harassment of Indiane Gas Authorities to their valuable customers by misusing their power.

    I am having my gas connection with INdiane since more than 15 years and our gas agency was in ACME GAS AGENCY MAKARPURA AREA which is near to my area( appx.3 km).
    now on 1st August 2012 when I tried for booking, ACME booking person informed me that your gas service transferred to Radhika which is in city - far away from my area. Then I booked my gas with Radhika on 07th Aug.12. Even after 15 days / till date not received my gas.+ next booking after 21 days gas delivery..!!! is it viable ? This type of inordinate delay how can bear.

    MY question is that how the gas Authority (Indaine)can transfer their consumers gas connection without any informaton or request from the consumer. Gas agency should see the suitability and service availability to the customer. They are misusing their power without giving weightage to their valuable customer.

    OUr family members were having Radhika agency service and we were not satisfied with their service and forced to take transfer from them to other agency. Now the same experience is there.

    SO MY REQUEST IS THAT PL. CHANGE MY GAS AGENCYFROM RADHIKA TO OTHER ONE NEAR TO OUR RESIDENCE (makarpura, manjalpur area) TO ENABLE TO GET BETTER SERVICE AND DELIVERY

    MY INDIANE GAS CONSUMER NO.31925 (RADHIKA)

    ARNOLD BENNET, MARUTIDHAM-GIDC VADSAR ROAD, MAKARPURA ROAD, BARODA -10
    Indane - Chirag Gas Agency, Karelibaug, Vadodara


    Provision of Half Empty Cyllinders.

    My Cosumer No. 19024, on 22nd of September we connected gas cyllinder to the burner. Actually the cyllinder was given half empty from the agency and our cyllinder got over on 29th of september. We don't have heavy use of gas cyllinder and cyllinder usually takes 21-22 days to get over. but this time it just got over within a week. This is simply a cheating. We are paying full amount of Rs. 402 for one cyllinder, but still we are getting is this??
    Dear Sir,

    My name is Dushyant Pandit and my consumer no. is 75995 with Chirag Gas Agency, Karelibaug, Vadodara.
    I had complainted to this agency for low weight cylinder supply, technical person has also checked by this agency but they are not ready to accept as the cylinder is empty means a week usagable.
    Pls take necessary action for the same, i have its seal.
    My mobile no. is [protected].
    Expecting your response.
    Dushyant Pandit
    Explain your difficulties to 'Purvatha Vibhag' at[protected]
    Shree Ram Gas Agency, Vadodara.
    Booked a cylinder on 14th Sep, online booking no. says the cylinder was devliered on 05-Sep.

    Nobody picks up call at Shree Ram Gas Agency. Really fed up.
    i am disappointed from my gas agency which is situated in makarpura(acme gas ).i had booked my cylinder (number-CTV 5805) before 15 days ago. my cylinder has been delivered to my house on 4 oct 2014.The rule with Indane is we are not supposed to book the cylinder before 21 days from the last arrival of the cylinder + after the new booking the cylinder arrives after 15 to 20 days from the booking. Every time my cylinder empties before the new cylinder arrives and every time i have beg to with our neighbours.kindly reply posthaste.about action initiated against dealer.
    HM ATUL CHITTE SUN OF VIIJAY CHITE STILL I NOT GET REFIEL I WAS BOOKING ON 22 NOV -2014 STILL TODAY 05 DEC STLL I NOT GET REFIE ALSO WHEN I CALLED DEALER RADHIKA GAS SERVICE NAVAPURA R V DESAI ROAD NOT PICK UP LANDLINE PH ...
    I ALSO CHECK ON OLINE BOOKING SERVICE STATUS AS PER BOOKING MY REFIL DELIVERED TO MY DISTRIBUTOR BUT DISTRUBUTOR NOT DELIVERED TO TO ME . RADHIKA GAS SERVICE NOT PICK THEM ANY CONTECT NO SO M UNALE TPO CONTECT THEM M WORKING IN MALL MY DUTY TIME IS 10 TO 9.30 .SO HOW I GO AT DISTRIBUTOR OFFICE EVERY TIME ON DUTY,

    SO PLEASE I HAVE RREQUEST YOU TAKE SOME QUIRY WHY THER ARE CREATE PROBLEM AND CONFUSAN WITH CUSTOMER .

    MY CUS NO - 20267
    RADHIKA GAS SERVICE
    R V DESAI ROAD
    NAVAPURA
    VADODARA
    [protected]

    DELAY IN DELIVERY OF REFILL CYLINDER

    SIR, I HAVE BOOKED MY REFILL CYLINDER ON 24 JAN 14 HOWEVER I COULD NOT RECEIVED MY CYLINDER TILL DATE. PLEASE LOOK IN THIS MATTER. MY CONSUMER NUMBER IS 35774.

    Application Not Processed

    We had applied for a New Gas connection around 3 month back. But, we have not received any intimation from their side.

    Booking Number (SL69) : [protected]

    Non-delivery of cylinder

    I had booked a cylinder on 30.12.2013 with Sainik Gas Service, Thrissur (code 117743). The agency has beenpromising to deliver Cylinder from 13.02.14 onwards. Does it take over 52 days to deliver cylinder?
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      kavita chavare
      from Pune, Maharashtra
      Feb 11, 2010
      Resolved
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      Hi,
      Iam customer of this angency since 2 and half year. my compliant is regarding there response, they never pick the phone.whenever i call them i will get user busy message, This is really headache i used to try all number atleast 20 times a day. I tried to call indane customer care they asked me to call the different number but i found the same problem.

      Im really wasting my time there are five numbers but no use,

      please note down the agency no.[protected], 22448068, 22449211,22458991, 22454021, I kindly request u to solve my problem, so we can take full advantage of booking over the phone on right time.
      Aug 14, 2020
      Complaint marked as Resolved 

      Sir Gurukrupa Indae Distributor — not picking phones

      I have Indane gas connection with M/s Sir Gurukrupa Indane Distributors, 100ft Road, JP Nagar, Bangalore with cust NO. 6259. Since 2 days my wife is trying to book the cylinder and the phones are always engaged or not picked up. Every month she is facing the same problem and for booking through phone, she has to waste more than 2 days time and she has to keep on trying leaving other jobs. This time she could not book inspite of her repeated trying since 2 days.

      Soundararajan. R,
      31, III Cross, I Main,
      Sowdamini Layout,
      Konankunte, Bangalore 560062
      [protected]
      [protected]
      Im also facing the same problem. pls mail [protected]@indianoil.co.in. I had mailed, though I had not got a reply I need as many people to send the mail and request indane to take actions against Guru Kripa
      I completely agree and echo the same opinion. It's been a pain in the wrong place to have someone answer the phone. Either the phone will keep ringing or will be perennially engaged (as if it's a hotline between two PM's)
      I hope someone from Indian Oil gets to review the posts and comments on this website. It's high time that the authorities take a stern action against this lackadaisical attitude of the telephone operators sitting at Gurukrupa.
      Hi,
      Iam customer of this angency since 2 and half year. my compliant is regarding there response, they never pick the phone.whenever i call them i will get user busy message, This is really headache i used to try all number atleast 20 times a day. I tried to call indane customer care they asked me to call the different number but i found the same problem.

      Im really wasting my time there are five numbers but no use,

      please note down the agency no.[protected], 22448068, 22449211, 22458991, 22454021, I kindly request u to solve my problem, so we can take full advantage of booking over the phone on right time.

      Sri Gurukrupa Indane Distributors — no response for refilling of cylinders

      we have submitted the necessary documents as per the rules provided by the distributors few days ago .they had assured that the gas cylinders will be given in 10 days but now its more than 10 days of time but there has been no response from their side .Its been a tough time here .why cant they understand the need of it ?

      kushal
      I am a customer for 1 year. Recently, they de activated my gas connection because I did not take a refill within 6 months. They asked me to furnish a letter to get it reactivated. Yesterday, I personally went to deliver the letter. They told me that it will be reactivated today and I can book via IVR. When I called IVR: [protected], they say they cannot book. I contacted[protected] and I was told to call IVR.

      Previously, I had asked for a second cylinder to avoid this situation. They asked me to come in 2-3 months time and I have visited the office ever so but they always pushed the date. Yesterday, they said I could have booked for a second cylinder in Dec 2011.

      Overall, I have been given a consistent impression that this agency on behalf of the government are doing me a favour by giving a domestic cylinder. I am wondering if all these unnecessary obstacles are indirect ways of asking for a bribe. I am not sure. Can anyone advise?

      Thank you for your patience in hearing my grievance.
      Most pathetic distributor ever. None of their office phones work now. When the phones worked no one picked up the call and now the phoes itself are dead. If you visit the dealership office the people are so rude. Me in spite of being a kannadiga felt the wrath and also witnessed illiterated and old age customers being harassed and ill treated, cant imagine how these employees behave with non kannada speaking people. There needs to be a strict governing body to look over these distributors. Service first of all sucks and employee behaviour is over that.
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        Priyanka
        from Pune, Maharashtra
        Feb 11, 2010
        Resolved
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        I came across the fraud happening in Sita Circle Petrol Bunk(Sindhu Auto Services Dealers of Indian Oil Corporation Ltd)..Today i am one of the victim,
        As me with my colleague entered and parked near the dispensing machine, which was to my right, the guy near the machine asked me to check the ‘zero’ reading. A man to the left then collected Rs. 200 from me and put the petrol for of 3.94 L.I received the bill receipt and started my drive. The fuel indicator slowly inched up. Then I went for lunch in nandidni (hardly 3 km) and when i was back, astonished to see my full petrol blowed off it was hardly 300ml. I went back after 15mins and confronted the manager at the petrol bunk. He appeared angry with the employees who'd done this, and motioned to them to fill the petrol amount in my tank again; however he didn't seem surprised by the nature of the complaint, suggesting that he was aware that this was an ongoing issue.
        Aug 14, 2020
        Complaint marked as Resolved 
        I have faced the same issue at the Sita circle petrol bunk. They are big time cheaters. Its not just me, many of my friends have also faced this issue. Where can we file an official complaint?
        one elderly person paid Rs 300/- the oil cost was Rs 30/-, the person who collected the sum said fill petrol for Rs 270, i was in queue & noticed he filled only for Rs 240/-, fraud of Rs 30/- per customer, i questioned 2 people joined together & used harsh wards saying why you are bothered, this can happen to any one so iam raising the query i answered, the victim was least bothered hence i kept quite but decided to spread this so that they can avoid going here
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          G.Andrew Avelin
          from Pune, Maharashtra
          Feb 11, 2010
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          I dont know who is going to review my complaint. Just I came to know about this site thru google search.

          Basically, I registered for a new Gas connection for my home on 31.10.2009. Apart from a fees Reciept for Rs.190.00 + Rs.1650.00 I have been issued nothing including the registration copy.

          I have been informed by the agency staff that I will be issued the registration form later. Three days before I went again to the agency for paying money for the second Cylidner as I have got the allotment of additional cylinder letter.

          Alas, The Agency staff didn't recieve my money and give me the additional cylinder, instead they asked me the registration copy which was not basically issued to me when I registered on 31.10.2009.

          Bashyam Gas Agency staffs has to take responsibility for this issue as they have lost my registration form. What can I do if they have lost it from their own office?

          It looks too odd and also shows Bashyam gas agency staffs negligence towards their duties.

          NB:

          I was informed by a old lady who is working there in Bashyam agency as a staff that " Our owner should sign in the registration form before we issue it to you. So we keep the registration forms at our office without giving it to the consumers immediately after registration. Bashyam Gas Agency Owner is not present in the office.

          Indane Gas - Bashyam Gas Agency — Service becoming bad

          Hi,

          I am holding a gas account with Bhasyam Gas agency located in Kodambakkam Arcot road, Chennai.
          I am getting gas cylinder for home for around 2 years from this agency. The service was good for me till couple of months back.

          But I suspect due to some mal-practice, the service is becoming bad. The booking is not done when the request is raised by the customer and they try to postpone the booking for some reason. After several follow up too the gas cylinder is not delivered at the right time. They postpone the booking and practice some illegal supply is my suspect. It would be a great help, if the agaency is severly warned for this and service gets well for the customer.

          Regards,
          Customer
          I have bought Indane Cylinder 2 days ago & based on which I am raising the below complaint

          Seems the Cylinder cost is increasing day by day. Never the less we are paying the amount that has been billed. But I would like to know / understand the below query

           Why the Cylinder company is not Paying to the Delivery People ? If the Company have paid salary to the Delivery People, then why would the Delivery Guys ask / demand Rs.25 to Rs.50 for each Cylinder delivery ?

           Is there any additional charge (Other than the Billed amount) to be paid if the Cylinder Delivery location is not in Ground Floor ? If this is not a Policy from the company then why would each Delivery people demand additional Money if the Delivery location is not in Ground Floor ?

           Recently Chennai High Court has ordered that there must not be any additional amount collected from the Consumer other than the Billed amount. Is Indane aware of that ?

           Is there any clear Monitoring process for checking / ensuring the demanding of additional amount by the Delivery people ? & if yes, I would like to know the process in Detail
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            Navneet Singh
            from Ludhiana, Punjab
            Feb 10, 2010
            Resolved
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            My Self Navneet Singh Consumer of Indane Gas at Ludhiana with Consumer ID SK9811A on the name of my father's brother . For past 15 odd years we are using the the gas service from S.K Gas Service ,Ludhiana and evry time we change our residence we have informed the gas service to do needful, but this time they have even refused to book the gas and are not willing to change the address or not willing to change the consumer name to my name . First they told on booking that u will recieve gas with in a week now three weeks have past by now they are saying that we will not book your gas .
            Aug 14, 2020
            Complaint marked as Resolved 
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              YASHPAL SHARMA
              from Jind, Haryana
              Feb 10, 2010
              Resolved
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              Resolved

              I am having a Indane Gas connection from M/s Kewal Gas Service,Ambala Cantt under consumer No.20424 with just one cylinder.I wanted to convert my single cylinder connection to DBC and approached to the agency and the person concerned gave me the availability after 15 days on a written document.But after approaching at the specified time i was told that the DBC connection are stoped till further notice.
              When I approached to prop.Mr. Kewal singh Chatwal,he is so much arrogant towards the customers that he shouts on the customers and dont want to give any explanation why after giving the availability agency can't provide the connection.
              When asked about the complaint register he simply abuses and says you go and complaint anywhere,I dont have any complaint register.
              Only after the intervention of some Zonal officer at Tele No.[protected] I could manage to book again for my DBC.
              But I am not sure whether it is still booked or not,though I have submitted my original Documents with the agency and more over it is done with the intervention of higher authorities I can hope it will be materialised.
              I would like to know that is there any control of Indian Oil Corporation over these type of agencies and their Prop.
              1.The complaint register is not maintained at the Agency.Not only maintained but I think it does not exist at all.
              The irregularities will be informed to you at regular times which were mostly ignored by the people.

              Thanking You,
              Yash
              Aug 14, 2020
              Complaint marked as Resolved 
              Despite a complaint with the Zonal Area still the Kewal gas agency is not providing the complaint register to all the customers and the Phone No. of the Zonal Area are hided in a very beautiful way by keeping another frame in front of the Telephone Nos
              Does these complaints has any existence or make any effect on the defaulter or it is just a waste of time.
              Please confirm.
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                p.s.sivasubramanian
                from Eraniel, Tamil Nadu
                Feb 10, 2010
                Resolved
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                Resolved

                I am a consumer in Sri Bhuvaneshvari Gas Agency Ambasamudram
                and my consumer no is7779.This agency is taking 25 days after isssue of a refill for booking another refill. In the same way
                the agency is taking more than 11 days for suppling a refill
                from the date of regn.This left the consumer as helpless
                and to suffer a lot.Kindly do the needful to set right the problem and minimise our dificalties.Thanking you sir.

                Yours sincerely
                Sd
                P.S.SIvasubramanian
                Aug 14, 2020
                Complaint marked as Resolved 
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                  W
                  Wilson Abraham
                  from Noida, Uttar Pradesh
                  Feb 10, 2010
                  Resolved
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                  Resolved

                  Consumer No. 13853.
                  Sandhya Flames
                  Aranmula
                  Pathanamthitta District
                  I have visited Sandhya Flames for the gas cylinder last month(12/01/2010). I booked the cylinder on 13/1/2010. Booking number is 117. Today, I demanded them for a cylinder and they told me that i will get the cylinder only after 1 week. For me, One cylinder is for 25 days. From the gas agency and my house, the distance is only 1 1/2 km. I need a simple answer, how long will it take for the delivery? I have to wait at home every day for them. I can't move anywhere because of them. If I am not available at home, they will take the cylinder back and they won't deliver the cylinder for the next time. For that reason , we are taking the cylinder from the gas agency directly if they delivery is a free service within 5 kms. This is making inconvenience for me. Please take the necessary actions.
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Indane Oil Corporation — irregularities and blackening of cylinders

                  TO,
                  Mr. Shankar Saran
                  Bihar State Office
                  Loknayak Bhavan
                  Dak Bunglow Rd
                  Patna-800001


                  blacking of cylinders and low weight of gas.
                  sir,
                  It is such a shame to note that Magadh gas int. based at kurji patna such terrible attitude towards its customers. First of all they don't even have any patience to hear to what the customer is saying. They promise to deliver within 5 days and now it is over 12 days they have not delivered and more shocking that the Manager of the agency does not even think of addressing this issue.
                  To get a cylinder their is a challenge for the public of this area. to get it on home it depend on mercy of vendors ,if you it on home it is sure that weight of the cylinder is not more than10 kgs.then people of this area started to go the place where the LPGs loaded truck comes early morning(4 to5pm) and make a long que, but again they cheated by gas blackers then people returns with unfill cylinders .sir you can think how is the public suffering from this problem daily.
                  Does Indane Gas ever does an audit with its agencies on the soft skills and attitude issues? Since 15 years, not even once i have received a call / visit by Indane Gas to enquire about quality of service of the agency.

                  Can you guys wake up and attend to these issues and get my cylinder delivered NOW thank you

                  Indane Oil Corporation — reg regulator

                  I am trying to get transferred connection since 3 days. First I went to Vinod enterprises Belgaum on Nov.2 at 5.45pm. They said owner left already. Then I called your field officer no.[protected]. He suggested opting for KR enterprises.
                  I went there on Nov.3. They said to register our house rent agreement with a notary. I did not face this question with your other distributors in Bangalore. I went to the court and got it registered with a notary. When I came back to KR enterprises, your staff said regulators are not available; I have to wait for 15 days! Again I called your field officer, he assured to make arrangement immediately. But no use. They said to come next day!
                  I visited the office on Nov4, still there was no regulator! Today it is 9th Nov. Still I have become unable to get your valuable service!
                  By this inconvenience, my family, especially my kid of 11 months is suffering a lot.
                  -Sangamesh Menasinakai
                  Reporter
                  The New Indian Express
                  Belgaum

                  Indane Oil Corporation — Indane lpg calendar refill not delivered

                  Dealer : - vidarbh gas & domestic applance
                  Address :- ganesh nagar, nagpur
                  Online booking
                  Bookiind date : -04/02/2014 at 1.00 pm. Booking no. 348

                  Today as on date-12/02/2014 calendar refill not deliver
                  Dealer: Guru Gas Agencies, Chittapur, Gulbarga District, Karnataka.
                  My Consumer No: 2648

                  I have booked for LPG cylinder through my mobile 15 to 20 days back and an SMS came to me that the Reg. No is 212212.
                  On 16/09/2014, when cylinders came in a truck to our colony and when enquired with the person who was distributing has confirmed that it will be door delivered. Before one week one person has come and collected the booking details and I have shown the message he has entered in his book.
                  Surprised to note that at about 3.30 PM on 16/09/2014, an SMS came to my mobile that the cylinder is delivered with cash memo [protected], without the delivery of LPG cylinder. When enquired the person who was distributing with vehicle he informed that your cylinder will be delivered tomorrow. After some time I have received an SMS that your Reg No is 219483 and it was booked on 16/09/2014, which was not done by me.

                  The above clearly indicates that the some mal practice is going with the dealer and he is delivering cylinders the way he wanted.
                  It is requested to look into the same and sort out.

                  Regards
                  Vijay Kumar Hoolgeri
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                    K
                    kothandan
                    from Pune, Maharashtra
                    Feb 10, 2010
                    Resolved
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                    Resolved

                    Sir,
                    we booked a cylinder on 27/12/2009 with M/s jeyal Enterprises ,Tiruvallur
                    ( 602 001). My consumer number is 12764. Still date Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had reply , what can we do , NO stock , But infront me he supplied 5 DOMESTIC cyliNDER to a hotel . When ask the agency , why & how you supplied the DOMESTIC cylinder to a hotel . His answer was `` they give more Rs. 100 /per cylieder and he is regular customar.

                    I request you to please considar my complient and take some action about this issue.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      R
                      R.k sharma
                      Feb 10, 2010
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                      I have been trying to get gas in sec 4 MDC,houseno 225. I had booked gas on 30 december which was not delivered .After that I had again book the gas 22 jan which should have been delivered in 10 days.When I called for asking for gas the concern person told the gas is not booked yet and its booked on 9 feb and will be get after 12 days.i haven't got gas since two month.Its highly disappointing.Gas is neccessary resource.Some step should be taken on these people.I had called on this no 2562461.My booking no 22686
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                        M
                        Manoj Kumar Das
                        from Hyderabad, Telangana
                        Feb 10, 2010
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                        Sir, I am aconsumer of Indane gas. Consumer no 42121, resides at 3rd floor, Anusha Hospital, Plot no. 4-13-5/7, Kamalanagar, Vanasthalipuram. I had booked my gas on 28th january. Till date it is not delivered. When today I asked about my cylinder, the dealer told me, that I already have received cylinder on January 19th. On that day I was in Orissa in medical after operation.
                        Dealer: Shiridi Sai Gas agency
                        Opposite of Sushama theatre, Vanasthalipuram, Hyderabad.
                        Manoj Kumar Das
                        Copy Editor/Reporter
                        ETV Odia news
                        RFC, Hyderabad-12
                        i have booked the cylinder on 09/12/09 and not receive the cylinder till date after daily calls my customer no is 09825 addresss D-62 MEA APPARTMENTS SECTOR-2 DWARKA, DELHI
                        AGENCY ADDRESS IS K-1/4 RAJAPURI OPP. SEC-5 DELHI-59.
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                          N
                          Noorul Hasan Khan
                          from Delhi, Delhi
                          Feb 9, 2010
                          Resolved
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                          Resolved

                          I GOT THE TRANSFER PAPER OF GAS CONNECTION FROM BACKSON GAS AGENCY,JHANDEWALAN,NEW DELHI ON SEPTEMBER.2009, AND SUBMITTED THE SAME TO THE ELA GAS AGENCY, SECTOR-93,NOIDA,UP,BUT THE PERSON IN CHARGE ARGUED THAT YOU NEED TO LEAVE THE DOCUMENT AND WILL COLLECT THE ACKNOWLEDGMENT NEXT DAY AFTER SHOWING THE IDENTITY PROOF.NEXT DAY AFTER SUBMISSION OF TRANSFER PAPER,AGENCY WAS SEIZED.AFTER NUMBER OF VISIT TO THE AGENCY,I CAME TO KNOW THAT,AGENCY WAS SEIZED DUE TO UNKNOWN REASON.I HAVE BEEN MAKING MY EFFORTS FOR COLLECTING THE DOCUMENTS SUBMITTED FOR THE PURPOSE FROM MY END,BUT COULD NOT GET THE PROPER RECOURSE.
                          I NEED YOUR HELP IN THIS REGARD,SO THAT I COULD GET GAS CONNECTION.

                          CLIENT NAME :NOORUL HASAN KHAN
                          COUPON NUMBER :23364(BACKSON GAS AGENCY)
                          MOB.NO. [protected],E-MAIL ID.[protected]@fcsltd.com
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            K
                            Kazimuddin Ahmed
                            from Pune, Maharashtra
                            Feb 9, 2010
                            Resolved
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                            Resolved

                            Dear Sir,

                            With reference to the subject cited above, most respectfully I beg to inform you that I have resigned from IOT Infrastructure & Energy Services Ltd. on 20th Aug. 2009. I was working with IOT Infrastructure & Energy Services Ltd. (Formerly known as Indian Oiltanking Ltd.), posted at Sivasagar project site, Assam from Jan.2006 to Aug. 2009, having its Registered and Corporate Office at 103, Spectra , Hiranandani Business Park ,Powai, Mumbai 400 076.

                            Sir, After I resigned from IOT Infrastructure & Energy Services Ltd., project site office GGS-1, RDS, Sivasagar, Assam , have also issued me Employee Clearance Form / No Objection Certificate (NOC) on 13.10.09 .

                            After getting my Employee Clearance Form / No Objection Certificate (NOC) form IOT Sivasagar, Assam site office, I made several communications with H.R. Department of Corporate Office Mumbai through e-mail for my final settlement and release of Provident Fund . But all my requests were nullified by company from getting the Provident Fund.

                            So, I, therefore, request you to kindly look into the matter and take a necessary action for early settlement of my Provident Fund.

                            Anticipating your kind and necessary action please.

                            Thanking You
                            Yours truly,



                            (Kazimuddin Ahmed)
                            Dhai-Ali, Ward No. 2
                            P.O. & Dist- Sivasagar
                            Assam -785640
                            Cel No. – [protected]
                            Mail-id- [protected]@sify.com
                            Provident Fund A/C. No. MH/43482/386
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              V
                              V. BRAHADAMBAL
                              from Chennai, Tamil Nadu
                              Feb 9, 2010
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                              Sir

                              I aged 73 years old I have shifted my residence from KK Nagar to Arumbakkam because I am unable to pay the higher rent which the landlord asked.

                              I shifted my house and transferred my GAs connection from KK Nagar to Aminjakarai GAS LINKS gas agency.

                              At the time of transfer I got my cylinder booked and they have provided new cylinder. When my other cylinder got empty I went for second booking by that time the GAs agency demanded a change of address proof.

                              I am unable to get an address proof for my new address :

                              ie 76 /3 Pillayar Koil St, Arumbakkam, Chennai 600 106

                              I approached my bank account - since I am pensioner - Indian Bank at Anna Nagar near Rountanna. They also asked me a change of address proof,

                              I do not understand what I have to do to book my new cylinder and my change of address to Bank account.

                              Please try to clear out my issue. As such I am maintaining a Mentally Handicapped patient with me for more than 2 decades

                              thanks
                              V. Brahadambal

                              Indane Gas — Residence proof for second cylender

                              My connection is on transfer and i want to go in for second cyclender.What are the documents I should submit.
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                                A
                                Anand Srivastav
                                Feb 8, 2010
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                                Dear Sir,

                                I am a customer of Indane Gas Service, Shanti Indane, Palam, New Delhi. My consumer no. is 16061 on the name of my mother.
                                I had requested for delivery of Gas Cyllinder on 28th Jan, 2010 and the booking no. is 14046 by calling on 1260.
                                The cyllinder has not been delivered yet and no one picks the phone at Shanti Indane[protected]/[protected]. Also, previously when they delivered; they stole approx. half of the Gas and their service is pathetic.

                                Could you please help in this regard. We donot know where to complain.

                                Many thanks,
                                Anand Srivastav
                                +91 [protected]

                                Indane Gas — Gas not been delivered

                                Hi

                                1) i have booked for a second cylined in nov 2007 and till now i havent got the second cylinder

                                2) I booked a cylinder on tuesday 27/01/09 and till date 29/01/08 i havent recieved the cylinder. after repetative call also no body is delivering.

                                agency name is
                                Lotus Indane Gas Distributors
                                Indane Distributors, No.9, Corporation Shops, Metagalli Circle, Metagalli, Mysore 570 016

                                Indane Gas — Gas Delivery

                                My Gas Connection No. is 11798. I booked a gas reffil on 05/08/2010 by online. But Still I am waiting for Reffil. The Raj Flame (Mohan Garden) is our Gas agency. That Gas agency's service is very poor. Everyday there is a long que and never give proper response. If somebody want to connect them on phone . The phone always busy becuase they put the receiver on table no body contact them. Please take action against them.

                                Thanks

                                Jagbir Singh
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                                  K
                                  kallol acharyya
                                  from Delhi, Delhi
                                  Feb 8, 2010
                                  Resolved
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                                  Resolved

                                  sir Iam resident of CR Park New delhi,my Indane Gas consumer no 15298, offlate I am observing that my Gas cylider are finishing much before their due date,usually one cylinder used to last a minimum for 20-25 days,but for last 3/4 months they are finishing within 12-14 days strangely,I am a retired pensioner and with this kind price rise it is difficut for me to sustain under these circumstances.Request kindly see into thses so that you are able to take necessary .
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    A
                                    Ajay Pawar
                                    from Jammu, Jammu and Kashmir
                                    Feb 8, 2010
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                                    Dear Sir
                                    I am having gas connection of INDANE and distrubuter is Abhinav Gas Sector-13 karnal Haryana.First of all there phone is always busy and when connected the response is very bad/rood. They will not book the gas before 21 days of last booking and further to that they told that 21 days after delivery of gas cylinder and they deliver gas cylinder after 8-9 days after booking. total of more than 30 days for every gas cylinder.When contacted perossonaly they misbhevaed and very rood. Even they told that we will not book do what ever you can do and we will also harash in future.
                                    Please help
                                    Ajay Pawar

                                    Indane Gas — Delivery Exceeding 30 Days after Booking

                                    CYLINDER NOT SUPPLIED
                                    SIR,
                                    Last month on19/11/2007, I had booked a cylinder with M/S Dum Dum Gas Supply Agency, West Bengal. My consumer number is 37133. Till date, the same is not delivered to me. Every time I try to call their number 25484328/4683, the phone line is coming engaged for 40-45 min & when I get the connection the reply from other end was like “already the delivery is on his way to deliver the cylinder.” This is happening for last 25 days .The minimum booking period mention Ned from Indane is 15 days and the customer is suppose to get the cylinder within 10 days of Booking. But if you’re agency takes 20 days to deliver one cylinder, it is not possible for any family to survive. This is sure negligence of work & the bunch of irresponsible people at Dumdum Gas supply Agency. I request you to please look into the issue.
                                    Indane Gas - supply of gas cylinder by Indane gas West Bengal ... I would like to lodge complaint against P.L. Gas Service, gas agency in A ... My consumer No. is PL-2884 and my cell no is [protected] ... dear sir, my booking no is 2584 with P.L. Gas Service, Borla, KOLKATA 154. I am gas booking 5.9.2009 but till dated not received My Gas.
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                                      V
                                      Vikash Agrawal
                                      from Gurgaon, Haryana
                                      Feb 8, 2010
                                      Resolved
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                                      Resolved

                                      Baldeo Mathura
                                      Sawati Gas Service is doing black market of lpg gas.

                                      I have book a cylinder before 15th days but there are no cylinder available till now. and the workers of swati gas service is hidden from three days. they are not open the firm beacause the consumer is waiting from 16th days.

                                      so Pls do somting.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Hum ko black me cylinder chaiye.
                                      bhaiya dilli me kise blackiye ka no de do!
                                      hum ko urgentle chahe.
                                      patel nagar ma
                                      konho bhaiya hamri madad karo
                                      tum logo ko to roz koi blackiya cylonder deta hai
                                      madad karo
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                                        G
                                        Gurujee
                                        from Bengaluru, Karnataka
                                        Feb 7, 2010
                                        Resolved
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                                        Resolved

                                        Hello,

                                        I am not getting proper Gas services from the concerned Gas Agency of Maihar, Distt.-Satna(M.P.).
                                        I requested the agencies a lot of times even though I am unable to get the proper services at time.

                                        Please help me to solve this serious issue asap.

                                        Requesy you to please call me in my no ([protected]) so that I will let you know in detail about the major problems which I am facing here in Maihar.

                                        Thanks in advance,
                                        Gurujee,
                                        Maihar, Distt.-Satna(M.P.).
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
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