Indian Oil Corporation [IOC] Complaints & Reviews

I JAI PARKASH GOEL is the regular user of indane gas services since years but in these recent months i have faced many problems regarding your gas services..I stay in A-4 A Vijay Nagar, Single storey, Delhi -110009, My connection no is 14324...In last month (feb) i myself had gone to your japanese gas agency station in Model Town, Delhi to take LPG because on non delivery of cylender.I had complaint many times on phone but there was no action taken.Every time i call they say the guy who give cylender is on the way with the receipt...Now this time i am facing the same problem, i have booked my cylender 02 marcch, 2009 and i did not get any delivery till now(12:00 pm) ...its been one month from the last delivery...and my gas cylender is going off...so please tell me wat should i do...the lady on your phone services does not listen anything...please look in the matter and take some strict action against them.

Regards,
Jai Parkash Goel
connection no.14324
A-4 a Vijay Nagar, Delhi-110009

To,

The Manager
IOCL
New Delhi

Respected sir,

We (Aimury, Perumbavoor) have some complaints about the supply of gas cylindes.

1) Never get them in time.
2) Gas agency never take the phone.
3) We have no way to know the day of passing of delivery vehicle.We cant putcylinders near the main road everyday.
4) When we approach the office, they are not providing the cylinders.

They told us 45 days is the gap between 2 deliveries.But the last delivery date in the book is 1/1/09.
Till 5/3/09 we didnt get the cylinder(33217 sv no[protected]
Their behavior towards us was very bad.i tried to contact them several times.But there was no responce.Stock clearance day on the board was 3/2/09.
Please take necessary action.So that we get the gas properly.

Thanking you..

Regards

Joshy Paul

My booking number is [protected] dated 23 jan2009 and i got letter from Guruprasad Indane on 03 feb 2009 that you can get the allotment by bringing this allotment letter but after that i called them so many times but they are saying that they are not having stock and talking very rudely...details of Dealer
Guruprasad Indane
shop no.31,
Shalimar Garden,
Aundh Road, Ambedkar Chowk, Pune 411020

Sir

I am existing LPG Indane Gas user of your service, Cust No- P 04514, Name- Sova Ghosh residing at Uttapara under service of The Pioneer Cons. Co-op Store Ltd.

They delivered today 5-3-09, B-06 model filled cylinder to me against my new booking, after checking I found the model belongs to B-06 then on spot I refuse to take the same and ask the representative to change the same to a new one he replied that they don’t have the provision right now and ask me contact the local office.

I called up the local office The Pioneer on[protected] &[protected] and stating the same but they not react on my words and advice me that if I am not interested to take the same then return it and wait for new one it may take time to 2-4-6 months but they not confirm, when it will replaced or not. On my query they informed me that all the plant filled with old cylinders until the stock has an end they won’t help me out. Also forced to use the old one, I have asked them to give me a certificate with the old cylinder which provide me safety precaution, they suddenly hang up the line without replying…

Later on I called on another no[protected] with the same complain but they reply the same thing and asked me to do a complain through mail/internet.

Now requested to you that guide me what to do???
And what about the safety precaution?


Thanks and Regards
Sova Ghosh
[protected]

Dear Sir,
I am a LPG Indane Gas customer with Archana indane gas agency, hata-kushinagar U.P. (distributor id[protected] and my consumer number is 1668. the delivery date they gave for my booked refill was 24th feb. after that when i went to get my cylinder they said that it has finished and will be delivered next day. now after going there for even one week still they are not providing the cylinder. this is not the first time that...

M/s. Standard Gas Agencies, Villapuram, Madurai – 625 012, a distributor of Indane Gas to the Avaniyapuram, Villapuram area are forcing to buy Gas Stoves available with them. Even though, they are not having stock of major reputed brands stoves at their shop. The price of the stoves are also higher then the open market. They are compelling to buy the items available with them. Further, they are acting monopoly manner and the top officials are not willing to hear the customers’ grievances.

They may be suitably instructed to issue new connections after producing evidences for having Gas stoves with the new customers.

sir,
one month baqck i rcvd a notice from a indane represntative stating that
on demand of INDIAN OIL CORPORATION there is a mandatory inspection is going on
and we have to recive a inspection paper by paying a sum of rs 40
the guy who came here with this notice is compelling us to do the service for the gas stove
and the gas tube also need to replace
according to this notice this inspection will conduct once in two years
this rule will be effectve from 2008 dec

pls let me know wherther any mandatory inspection sceme is going .

Note : pls find the attached notice we recived

rgds
shihab s hameed

NOT PICKING PHONE FOR BOOKING
ACCEPT BOOKING FOR REFILL OF DOMESTIC GAS CYLINDER AFTER EXPIRY OF 25 DAYS
NOT MAINTAINING WAITING LIST
BILLING ON THE BOOKING DATE
GETTING REFILLED CYLINDER AFTER 40 TO 55 DAYS
HAVE TO WAIT FOR MORE THAN 15 DAYS AFTER BOOKING ON EXPIRY OF 25 DAYS OF PREVIOUS REFILLING.
SALE OF CYLINDER ON HIGH RATE TO UNAUTHORISED PERSONS, TEA SHOPS, HOTEL, ETC

I visited the 'Indian Oil' Petrol Pump (Gas station) on 03-March-2009 at 09:30 AM to fill petrol and also for 'pollution checking'. The petrol of Rs. 1300/- was filled in my Maruti Wagon R that too twice - first time I was told that by mistake it was filled for Rs. 200 and then Rs. 1100 more. Then I took the car to your pollution checkingcentre and the same was done. After that within 50 KM my petrol became 1/4th which would give an avarage of appx. 250 KM/full tank and my car's avarage is 520KM/full tank.
gain I visited the petrol pump today (04-March-2009)morning to take the clarifications and the employees were very rude and then I took the mob no. of the incharge - Mr. Rajesh and when i called him and asked for clarifications he disconnected my call and also not picking up the call henceforth.

If this is the kind of service and complaint management you have then you better shut off the business. As I have contacts in the press as well - if I do not get a positive response within 24 hrs I am going to escalate the issue to the press and police. Thanks.

Papiya
Mob : [protected]

Hi,

My consumer number is 21934. From last couple of months, even I am suffering from same. This guy doesnt deliver gas on time and infact sometimes it takes more than a month for same. Couple somebody tell me, where to login a complaint for this K.K Indane, Iblur agency . I am realll fedup with this person.
Request you to please let me know where to login such complaints.

Gunjan Dublish

Frequently changing their rules and regulations.It has to be informed to all consumers.How many days takes time to supply the cylinder after booking a refill.What are the rules to name change . Distributors are cheating the customers.They are not supplying the gas in proper time.For that IOC should order the distributors to issue the cylinder in free of cost if they do not supply in proper time.9bf

3.3.2009

Dear Sir,

I am the person Customer of Mambalam T.U.C.S for Indane GAS Cylinder, I have only Single cylinder, I asked so many times to the Branch officials for 2nd cylinder they won't book for 2nd cylinder. at the same time renewal of filled cylinder al so taken for delivery more than 12 days, how I cook in house?

Branch people are simply says Load has not come, why? what is the problem Now? beacuse I booked on 20.02.2009 till the date I have not received cylinder, and I went and asked so many times directly to office but no respnse.

I request you to consider my complaint and direct to them to issue 2nd Cylinder for me.

Thanking you,

M.ANBU
Customer Number: TSV 7153.

From: March 3, 2009

Vishwanath Agarwal

Bangalore – 560 027

Cell:[protected]



To,



M/s Madhu Agencies

Indane Gas Distributor

Shantinagar,

Bangalore.



Dear Sir,



Ref: Consumer No. 34981



With reference to the above I write to inform you that I am not getting door delivery. You peson Shekar harassing us to pay extra for door delivery and today while delivery of cylinder he demanded for Xerox copy of passbook. But my wife was only at that time and she cannot able to bring Xerox at that time. But he pressured her that Xerox is compulsory, she convinced him to give Xerox at next time, but he did not accept the same. And hence it forced me to go home from my office to get the Xerox. At the same time he left the cylinder downside my home and demanded extra money for 2nd floor delivery.



If only ladies at home, Indane people do like this (Customer Service), what can the customer can do? Hence you are requested take appropriate action against him and avoid such mistakes in future.



Thanking you,



Regards/ Vishwanath Agarwal





CC Regional Office

Indane

Bangalore

Dear Sir,
consumer no. is 9473

M/s Sai Sewa the distributor of Indane gas at Vasant Kunj, New Delhi is rarely provide telephonic booking service to its consumer.You will find most of the time the telephones are either engaged or not attended. Is it necessary to go again again to the agency to show our face to them.

Telephone Nos. of M/s Chirag are[protected], 26134492

How many cylinders are being supplied per day by Indane office?How many cylinders are delivered by Distributors per day?How many days it takes to supply to the Customer after booking the refill?

Ive applied for a new gas connection in the mid of jan, waited for more than 45 days to get the registered post.Then i was informed to complete the notry formalities, after all the formalities, they said that there is no stock for regulators and i need to wait for another 2 weeks, it getting beyond the limit. The working who are working there are totally irresponible and rude.

Its a third party service center in Chennai

SHOBA GAS AGENCIY, Nungambakkam.It totally sucks...

Dear Sir


Pls help for New connection- Santosh Tiwari

I have shifted to Rishra hooghly in Aug, 2008 and from September 2008 I am follwoing up with Rishra Cooking Centre office for new gas connection but unable to receive any satisfactory reply.

Whenever I am visitng, I am receviing the reply to come after some 10-15 days or after Durga Puja, after Deepawali, After Christmas, After New year, 1st week of Feb, 3RD week of Feb '09 etc.

Today when I called[protected], 26721566 they are asking to come after 20th March 09.

I am feeling totally harrassed as a consumer. I have full KYC docs, i.e Notarised rent Deed and Pan Card.

Need your support. Please help

SANTOSH
[protected]

Dear Sir,

I have got one connection of LPG Gas cylinder and on the existing one I requested the Urvashi Enterprise, Indane Gas Distributor, Sushant Lok-1, Sushant Arcade, Gurgaon(Haryana), Code No.-199062, to issue one more cylinder but since[protected] they told me to wait for 05 months i.e. till Dec2008 but in Dec2008 on being approached they gave a no.-[protected] DBC Book 17/12/2008 and stated that in Jan 2009 i'll get a new cylinder connection on the existing one.

But till date i have got none and now they say you have to wait till mid Mar2009.

For your kind info and immediate action please.

Capt Kunal Sharma

I wish to know the procedure of tansfer of gas connection form mother to son. I apprached the LPG -Indane dealer in thsi regard, he advised me that the amount of old connection would be forfieted and rs. 3000/- would be required for the new connection. I'm not satisfied with his reply. Kindly tell me the procedure in thsi regard.

Sir,

Sub: -Non availability of LPG Cylinders and Petition against Sale Officer.

Ref: -Consumer No.7867, Pradeep Agencies, Thalayolaparambu. (Ph[protected] Kottayam(district), Kerala.

I am submitting a petition for your kind consideration and further necessary action.

I am a consumer of LPG, IOC with Consumer No.7867 and is attached to Pradeep Agencies, Thalayolaparambu. I have booked for a filled Cylinder on 16 /12/2008, and the booking No.4006 (Last delivery date: 15/11/2008 Receipt No.58103). But I haven’t got the cylinder till date. I enquired to the agency about the delay in many times. But I haven’t got any satisfactory reply. More over the authorities of the agency replied very sharply with arrogance and said that “you can change your connection from here to somewhere else”

On local enquiry it is understood that the agency issued cylinders without looking the Priority of Booking Number and Date.

So the matter intimated telephonically to Mr. Lohithakshan, LPG Sale Officer Kottayam ([protected]) in many times. But he also ignored my complaint and his approach is in favour of the agency.

In these circumstances I humbly request you to take necessary action against the concerned sale Officer for non attention of my grievance and to the agency to issue the filled LPG cylinder at the earliest, without any problems in future supplies.

Thanking you,
Yours faithfully,
Ayamkudy,
[protected] Santhosh Kumar K.S.