Indian Oil Corporation [IOC] Complaints & Reviews

On July 11th, 2009 I went to the following petrol pump to get petrol filled in my car:
Hyamesh Filling Station
License No MYS5117
682 Ring Road, Sarakki, Phase 2, J P Nagar
Bangalore

After filling the petrol the car did not start. As I was wondering what to do, a second car behind me got petrol filled after which his car also would not start.
When we complained, they sent for a mechanic, who checked both cars and said there was water in the petrol.
The manager was missing, when we complained they said he will come. It took an hour for the manager to arrive. After which on our insistence they used a compound to check their tank. It showed that there was indeed water in the petrol. The mechanic was asked to drain the car tank, buit the car did not start. It was 12 at night by now. I was the lone lady, with my daughter apart from the gentleman in the other car who was also stuck.

The mechanic told us he cannot fix my car so I had to lock the car and leave. I received a refund of the petrol money and a promise that the cost of fixing my car next morning will be borne by them.

When i went back to them to claim a small sum of few hundred rupees they refused. They also refuse to take my calls.
My car still gives problem starting.

Could you please help to resolve this. I have tried calling the IOC toll free number for complaints but have not been able to get through.

sir,

i tranferred my gas cylinder with name umasankar from arni indane gas agency 2 months back.
and i tranferred to kanchipuram. I went to s.r. agency kanchipuram and asked about to register regarding about to register with the agency. But they are delaying to give connection for the past two months, if i am saying that i will give complaint to that iocl they are telling that to give complaint and telephone nos
arrogantly. with out any pleasing method, please take necessary action regarding this.

indane LPG agency chawani, padrauna distt. kushinagar is delaying cooking gas onlly after many complaints and formal protest against blackmarketing.INDIAN MEDICAL ASSOCIATION PADRAUNA has lodged formal complaints to DM KUSHINAGAR yesterday which appeared as headlines in local newspapers.everything will remain normal for two or three days only.blackmarketing of gas which is costing 500 rupees per cylinder is the chief cause .

This is to bring to the notice of Indian Oil Corporation that the Petrol Bunk located in Burma Colony, Karaikudi, Sivaganga District, Tamilnadu is not selling a good petrol. I was personally realized and affected by the quality of the petrol. My bike got strucked and my mechanic told it happened due to the petrol. Also I suspect the quantity is correct. The IOC may find it out if they make a surprise visit there.
NOTE: I heard, the Petrol bunk belongs to a MLA or his benami.

Sir,


I have got a message from MD Shellpro regarding the winning of 365000 Pounds. In this connection I want to know which documents and formalities are to be fulfilled.

Thanking you

Yours faithfully
Posh Firdous Iqbal
Srinagar, J&K (India)
M.No. [protected]

I have got

Hi..LPG distributor Kaushal Indane is giving pathetic service to its customer.

1)I have booked cylinder 10days back and still they have not delivered, when I queried they are saying it will take another week.

2)To talk them over phone is next to impossible because telephone lines are always engaged.

3)The office staff there are so rude as if we are not in demacratic country and we have no right to speak to their owner.

Pls get back to me asap.My details are beow mentioned.

Regards
Arbind
Consumer no.7762.
Add.Q no.207, new baridih, panchvati rd, Jamshedpur.
[protected].

LPG distributor name and contact:Kaushal indane,[protected].

Kind Attention: Customer Grievance Officer - IOCL (Indane)

Dear Sir,

I would like to bring to your notice that I was recently transfered to Chandigarh by my Company on 1st May, 2009. I took a rented accomdation in Sec-69, Mohali. on 15th May, 2009 I applied for a New Gas Connection with your Indane Distributor here in Mohali, M/s Chahal Gas Service, SCO 543, 1st Floor, Sector - 70, Mohali (Ph:[protected], 2227955, 2225450) giving them all necessary documents including the an affidavit from the Local Court stating that I don't have any gas connection in my name in the past. As never required one as before moving to Chandigarh I was staying at my parent's house so the Gas connection there was in my father's name. Anyways after applying I was given a waiting no. 477 by M/s Chahal Gas Service and told me that I have to minimum wait for 2 months(60 days) to get the connection. I was in a fix and at that moment my landlord out of generosity gave his one spare cylinder to use as he had a double connection, so to get my kitchen going I used his cylinder and bought a cooking burner ISI marked from the Local Market. And, after such along wait on 13th July, 2009 I got to know from M/s Chahal Gas Service that my waiting no. has come and asked me to come and make they necessary payment. When I went to their office they told me that it is as per IOCL regulations that I also have to buy the Cooking Burner provided by them along with the cylinder to which I objected. They turned me down saying if I don't buy the Burner they cannot give me the connection. So nowhere to go I called your Local Customer Service Cell at Chandigarh [protected] where the executive told me that I can buy the Burner from any place of my choice and the duty of the Distributor is to come and check whether its is ISI marked or not. When I went again to M/s Chahal Gas Service with this piece of information, they told me that they cannot help me with a new connection until and unless I agree to buy the Gas Burner.

I would be grateful to you if someone or the officer in charge can answer me regarding the same or show me if any way around this as there is no point getting to Gas Burner into my kitchen.

Please Help!!

We are the consumer of Indane Cooking Gas registered in the name of my mother Mrs. Tapati Sirkar, a senior citizen residing in Kolkata. The consumer no. is SE1964. The Distributor's name is M/s. Shreeji Enterprises, 81/A, S. P. Mukherjee Road, Kolkata 700026.
Today (06/07/09) morning my mother noticed that the burner flame could not be put off by closing the cylinder valve i.e. by closing the regulator. The burner knob was working properly but not the regulator. She informed my wife, who immediately called up the Emergency Service Cell at 24458113 at 10.05 AM. The concerned person at the other end of the phone was reluctant to listen to the complaint and asked my wife to call the Distributor. She then informed the distributor at around 10.20 at 24640711 and booked the complaint. The Distributor said that they will send the mechanic to check the same at around 4.00 pm.
My mother had to stop cooking and ordered food from outside. Ultimately nobody turned up to address the complaint.
Seeking immediate action from the authority regarding this issue. Also, request the Consumer Forum to note the complaint.

I booked for supply of Gas on 18th June 2009, even after 16 days, the gas cylinder was not supplied to me. Hence, on 4th July, I called up the Agency and reminded them and I was told that the cylinder will be supplied on 4th itself. However, the cylnder did not reach us till Monday morning (6/7/09). Hence, I called up Prathana's office and to my surprise, I was told that the delivery man had come to my house on 4th (Saturday) and he found the house locked and therefore, the order has been cancelled. I was very much annoyed and lodged a complained with IOC's regional office. The person who took the complaint promissed me that the gas cylinder will be delivered on Monday (6th June). But, the supply did not take place untill the evening 6pm.

This is not the first time, the delivery boy of the Prathana always create problem and nuisance. Once, the delivery boy supplied a cylinder and 2 days later came to our place and said that 4 days before he delivered the cylinder, somebody had already supplied one cylinder and therefore, we should return the cylinder that he gave us. Truly speeking we did not receive any more cylinder. He was urguing for long time and when I told him that I will lodge a complaint in the police station, he left the place.

I would request IOC to take appropriate action against Prathana Gas Agency to regularize the supply and instruct them to appoint proper personnel for delivery of gas cylinder.

S. Rajendran
Plot No.5002
Ramnagar (North)
Madipakkam
Chennai 91

Dear Sir,

I am a resident member of Jaipur, India. I have tried to get a New LPG connection for my home. So I visited the nearest LPG distributor of INDANE Gas . I have visited
Pandit Gas Agency in Jaipur & Hawa Mahal Gas . I have visited several times every times they were telling me that the form is not available for new LPG connection it will be distributed next month. I don't know wheather the Govt . of India is aware of the fact or not If the agency is there then where the problem arise to give the new connection. They actually harass the innocent citizen every time. If you have the backing or you will have to get it by paying the bribe so I think then you will get that. If India is thinking to give the competion to be a devlop nation the dream will never be fulfilled if certain kind o[censored]nregulated agency exists.


Regards

M.A.Shah

Hello Sir

This is one of the worst experinces I ever had with this company.I have booked gas 10 days ago in indian gas agency AGNI DHWAJ located at Chintalmet, hyderabad.the contact nubers they give to contact them are 24012896/24013742 I understand that these lines would be busy as customers would eb calling but not to an extent that I called continously for 90 minutes but the busy tone was teh only answer for me.In fact I tried whole day the response I got is the same.Not only me I have a seen lady coming to public both and trying for these numbers evry one hour and almost broke into tears for the same response.I suspect the employees here are irresponsible and put the receiver in busy mode.and this is worst cudtomer service.,

dear sir,

I want to say that i consumer Indane gas no. 1986. Bhagwan Swarup Gupta, Sarai Kutub, Oppisite Temple, Aligarh, but unfortunetly I always receive very low weight cylinder minimum low 1 to 2.5 kg. hawker say do you want full weight you go agency. so please look into matter sympathetically.

Agency name : Raj Kiran Gas Service
Sasni Gate, near Bijli Ghar, Aligarh, UP.

Dear Respected Sir,

Ref: My Consumer No. AN/9678

I would like to draw your kind attention to the fact that I have booked for Refill of my gas cylinder on 03/07/2009 to M/s. The Annapurna, Indane Distributor, Apcar Garden,
Asansol-713304. West Bengal. Code No.39010551

At the time of booking, they assured us that gas cylinder will be available within 7 days so I can collect after 7 days.

I feel sorry to inform you that neither the said dealer is giving any response to my call nor they are entertaining the customer at their counter.

Phones of agency are either hung or no body is responding. Sometimes they pick the phone then immediately they hang the phone for unknown reasons.

I have visited the agency several times but they always assured with surety that I can collect tomorrow but their tomorrow never comes. I was arrogantly told that it will come tomorrow but the gas never turned up. When I went there myself,
Already 12 have passed but I never get any proper satisfactory response from them.

I would like to ask the said dealer through you:

1) Why they are always late in delivery?

2) What benefit they get by not entertaining the customers’?

3) Is there any time barred by the company to book the cylinder after getting the refilled cylinder?

Please intervene in the matter and solve the issue.

I would be grateful if you given special attention on my problem.

It will be good for all customers if IOC can salvage something and not let its distributors do whatever they like.

You may call me at [protected] if you have any questions or concerns. Your continued patronage is important to us.

Expecting your immediate positive reply.

Thanking you,

Yours faithfully,

MD. MAQSOOD KHAN.
Masterpara. Islampur.
ASANSOL-713301
(West Bengal)
Mobile No. [protected]
14/07/2009

I am Santimoy Chakraborty & my consumer's number is 11385 in Indane Gas. I am 85 years old. I had booked my LPG on 29/05/'09 by booking number 17898. Our dealer is m/s Baruipur Gas Service Ukilpara, Kulpi Road, Kolkata 700144. The gas dealer initially could not locate my booking but assured me a delivery of LPG cylinder on the next day when ever contacted. For that last 10 days I am running pillar to post but the dealer has not delivered the LPG till day although I had contacted m/s Baruipur Gas service regularly.

I am located in
Anandalok, Khasmollick, Baruipur, Kolkata 700145.
My. Phone numbers are : 0091 33
24378586 / 24370319

TU
Santimoy Chakraborty
03/07/'09

Hardships in getting a New Indane Gas Connection


I have requested for a new Gas Connection to the Indian Oil Corporation dealer Venkatasai Gas Agencies, PT No. 68, Vittal Rao Nagar, Madhapur, Hyderabad under the following details of registration (Running Sl. No. 5395; New Connection – Registration [protected] dt 24/06/2009). As told by Mr. Bhaskar (Staff of Venkatasai Gas Agencies; Mobile: [protected]), I did receive a communication via post and I approached him in office on 6th July 2009, for getting the New supply of Gas . It was acknowledged and said when you buy new Gas Stove from them, they will effect the delivery of the cylinder and other accessories immediately”. I politely declined the offer as we already have a working Prestige Gas stove with ISI mark and requested to supply a Gas Cylinder, regulator and tube alone. Then Mr. Bhaskar said that he will come to my residence on 11th July 2009, for inspection of the Gas stove and based on that he will be able to give new Gas Connection to my registration. I said ok. On 11th July, all our family members were anxiously awaiting his presence for inspection foregoing all our outside important work. But nobody came to my residence for inspection on that day. While I phoned up to him for the absence, I was replied that he couldn’t attend because of his multifarious other work. But anyhow he will attend on 12th July ( Sunday). I too believed him and waited on the whole Sunday but in vain. Even on 12th July 2009, our calls to him proved futile. We even tried on 13th July 2009 (Monday). Again improper response from him without any service motive.

All such happenings made us think that just because we didn’t agree to purchase a new Gas stove from the above Indane dealer, we were taken for a ride. This being the case, Indane could have made it compulsory to buy the Gas stove for New Gas Connection though it is legally incorrect.

I really wonder, how come such awful dealers are being appointed and maintained by Indian Oil corporation which deteriorates the brand equity of INDANE. I urge the authorities concerned to look into the matter at the earliest and serve the needy in a much reasonable way.

A Thirumalai Prakash
Flat no. 101, Aditi Enclave, Sri Rama Colony, Guttalabegumpet,
Madhapur, Hyderabad – 500 081
Mobile :[protected]

To: Concerned Authority,

Due to the recent change/decision of automatic booking after 30 days has turned into a problem of delivery. I am consumer of Indane Gas being dealt with the agency ASAL Durg Entt., Gandhi Path, Chitrakoot, Jaipur. The last delivery given to me was on 22nd May-2006 and the delivery person came to me with cylinder on 6th July which means after 15 days of delivery. I asked to come back becaue I do not have the empty cylinder to take the delivery. If delivery man comes after 30/35 days, I would have option to receive the delivery. I made a complaint on this with Agency and the lady assured me to give delivery again after 30 days. But even after 45 days I did not receive the delivery even after making another complaint. Now I understood that my booking was cancelled twice and asked me to book it again. I think it is a case suspecious and the ageny is getting flexibility to black marketing and the genuine consumer is facing serious problem. Now, I am unable to fire my stove without gas leading to problem in feeding/ending my school going children.

I want an explanation and quick delivery.

Your immediate action is awaited.
thanks
Jolly

Sir,
I am the holder of consumer No. 45942 under the distributor, FUEL CENTRE, 1, FEEDER ROAD, KOLKATA - 700056, Telephone No.[protected]. I have been transferred & settled at Bandel Jn. in the district of Hooghly, West Bengal. I went to the distributor on[protected] and intimated the fact of correction in the consumer's name. My name is Bibhash Ch. Biswas, but they have entered in the computer as Bidash Ch. Biswas. When...

Sir,
I am permanent combatant member of Indian Air Force. I wanted to transfer my indane gas connection from Shillong to Kotkasim, Disst- Alwar, Rajasthan (Bharat gas agency).When I approached to (Alwar gases, ramgang Alwar, Bharat gas destributer) with transfer voucher, they told that it is not possible to transfer the connection from Indane to Bharat gas . Where as in my home town there is no destributer of Indane gas.

INDIANOIL/LPG
Posted:[protected] by MANOJ Send email


BAD COUSTOMER SERVICES
Dear Sir,

I would like to bring to your kind notice that I am your customer with Gas-O-Indane, 36, 37, Tagore Centre Dawa Bazar, Indore (M.P). having Customer No. Gas-O-Indane23805. I have Gas-O-Indane tel. nos. 2702500, 2702400 as printed on their cash memo. Whenever situation arises for booking for refilling of cylinder I used to contact Gas-O-Indane sevral Time and there Booking No. 1742 on 3-4.07.2009 on their telephone numbers . We have called 40 to 50 times but till date we had not received Gas so, we can get the Cylender on excess amount for Rs, 60.00
The rate of Gas cylender is Rs. 346.60 but they want 350.00 so we get the cylender of Rs. 350.00 plus telephone charged Rs. 50.00 or more. For the last many days I was also trying to contact them on their telephone numbers but their lines are most of the time engaged.

Sir this is very hard to go every time personally to Gas-O-Indane office for booking for refilling cylinder in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest.

Sir, you are requested to kindly look into the matter seriously and get my grievance redressed at the earliest possible and take stringent action against the erring responsible persons in this regard.

A prompt and necessary action in this regard will be highly appreciated.

Thanking You

Yours sincerely

Manoj Goel
25-NX, Kalindi Kunj,
Pipliahana
Indore
Mo:[protected]

my gas connection no is 26328, everytime i have booked my gas, i have to give atleast 5-6 reminders after the date they allot to me. i usually ask for connection after 2 months and i am harassed they tell me that the connection is already given less than 20 days prior, i don't understand, that who is using gas in my name ...then after much harassment and phone calls i am delivered gas after atleast 10 days or so, each time...