[Resolved]  Indane Gas — Bad Services - non supply

Dear Respected Sir,

Ref: My Consumer No. AN/9678

I would like to draw your kind attention to the fact that I have booked for Refill of my gas cylinder on 03/07/2009 to M/s. The Annapurna, Indane Distributor, Apcar Garden,
Asansol-713304. West Bengal. Code No.39010551

At the time of booking, they assured us that gas cylinder will be available within 7 days so I can collect after 7 days.

I feel sorry to inform you that neither the said dealer is giving any response to my call nor they are entertaining the customer at their counter.

Phones of agency are either hung or no body is responding. Sometimes they pick the phone then immediately they hang the phone for unknown reasons.

I have visited the agency several times but they always assured with surety that I can collect tomorrow but their tomorrow never comes. I was arrogantly told that it will come tomorrow but the gas never turned up. When I went there myself,
Already 12 have passed but I never get any proper satisfactory response from them.

I would like to ask the said dealer through you:

1) Why they are always late in delivery?

2) What benefit they get by not entertaining the customers’?

3) Is there any time barred by the company to book the cylinder after getting the refilled cylinder?

Please intervene in the matter and solve the issue.

I would be grateful if you given special attention on my problem.

It will be good for all customers if IOC can salvage something and not let its distributors do whatever they like.

You may call me at [protected] if you have any questions or concerns. Your continued patronage is important to us.

Expecting your immediate positive reply.

Thanking you,

Yours faithfully,

MD. MAQSOOD KHAN.
Masterpara. Islampur.
ASANSOL-713301
(West Bengal)
Mobile No. [protected]
14/07/2009