Indian Oil Corporation [IOC] Complaints & Reviews

indian oil indane/lpg gas — bad service

i am a widow staying alone in alwarpet chennai having a indane gas (single cylinder)supply consumer no.00010921.at SREE JAYAM Indane GAS AGENCY addressed new no.9 Mariappa Naicken Street, Teynampet.Chennai-600 018. On 06.01.2009 i had booked for a refill and on repeated request i did not receive any. On 10.01.2009 i was informed that that the billing was done and a refill was already given to the delivery person and that i will receive the refill the same day, but i did not receive it till 21.01.2009 even after several requests everyday.
Hence i had sent a person on 22.01.2009 to the agency in person to know the problem and they had informed that a bill was made in my name on 10.01.2009 and handed over to the supply staff and their responsibility ended there, they cannot help further. They informed that the only way is that we have to collect the refill from their office in person immediatly without making any issue.Hence we collected the refill at our own task and transport from them. On receiving the payment they had issued the receipt dated 10.01.2009. to cover their fault they stamped their office seal several times on the space where the bill date was printed. The person i had sent had written the details on counter bill before signing.
This is not the first problem with them, i had already complained to indane customer cell several times over phone.One among them is delivery staff coming fully drunk(alcohol) and creating problem. Till date no action has been taken for the old issues and further new problem of not compling the refill in time has agonised us very much. so i request you to do the needful as early as possible. my contact no. is [protected].

INDIANOIL/LPG — poor service

home delivery Gas cylinder
sir

i am facing this problem from last 6 months . i booked my cylinder from gas-o-indane, INDORE, Madhya Pradesh on time and they assured each time that cylinder will be deliver at home on time but it never came home even after 15 days of bookings and they demanding more money .

my consumer no is 23805

LPG Gas Service — Bad Service

Dear Sir,I am a LPG Indane Gas customer with Shahi Gas Agency, Gopalganj, Bihar and my consumer number is F750. I have booked for a refile on 12th Jan 2010 . They replied that they will Distribute with in 21 Days. But after 1 Month not Distribute... Pls Help me

Upendra Singh
[protected]

Dear Sir, I am a LPG Indane Gas customer with vindhyabasini Gas service, shuklaha road MIRZAPUR, U P and my consumer number is AGS8167. I have booked for a refile on 17th MARCH 2012 . They replied that they will Distribute with in 21 Days. But after 1 Month not Distribute... Pls Help me

the gas is not delivered yet

Delayed of gas cylinder
my gas connection no is 24719, everytime i have booked my gas, i have to give atleast 5-6 reminders after the date they allot to me. i usually ask for connection after 2 months and i am harassed they tell me that the connection is already given less than 20 days prior, i don't underst... then gas delever 4-5 kg less per cylender. in three time, my complant no -2455

my gas connection no is 24719, everytime i have booked my gas, i have to give atleast 5-6 reminders after the date they allot to me. i usually ask for connection after 2 months and i am harassed they tell me that the connection is already given less than 20 days prior, i don't underst... then gas delever 4-5 kg less per cylender. in three time, my complant no -2455

Dear sir,
I booked my cylinder dated 07/07/10, my consumer no. is 20852 on nipro gas Agency Munirka New Delhi-110067.I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency, but still I have not received cylinder after 5 days. It is not first time, I am facing same type of problem last one year. Every time service provider said next time we will provide the cylinder on same day when you required.

kindly help me in this matter.
thank you

Shushila Devi
Consumer No. 20852
Contact No. - [protected]

I booked my cylinder dated 29/01/11, my consumer no. is 16233 on nipro gas Agency Munirka New Delhi-110067.I have not received my LPG booked cylinder. After so many reminders still I have not received cylinder. It is not first time, I am facing same type of problem last 3 to 4 month. Today when i call there again, it was shocking to know that there was no booking against th egiven consumer number.

kindly help me in this matter.
thank you
Samir
Consumer No.-16233

Dear Sir,

Sub:delayed of gas cylinder

I have booked for refilling cylender of consumer no 03141 on[protected] with NRIPRO Gas Agency at 67 D/1, Laxmi Market, Munirka, but i did not receive the gas till today i.e on[protected]. They mostly deliver the gas on 10 day or after it, and only taking booking after 21 days of delivery. it is very disturbing duration. Please do the necessary to get the cylender delivered today.

with regards,
sincerely yours
Rajkumar
[protected]

My Self Ranu kumar bearing consumer no cx7930305. I hav booked cylinder on 1st April 2015.cylinder not received till now. This agency always delayed in delivering. Now i m fed up. This is the last complain.after that decided to complain indane. Regards Ranu kumar [protected] do

Mr. RAJESH KUMAR ROSHAN,
Consumer Number: CX8500659
Indane Distributor: NRIPRO GAS AGENCY, Delhi

I booked by Cylinder on 12/03/2017 but I did not receive my cylinder till now.
My Contact no is [protected].

Gas bookings reg — Indian oil distributor Rajesh Gas Agency , madhavaram Chennai

I have booked refill on 16th Oct 2008 @ Rajesh Gas Agency, Madhavaram, Chennai, Phone no [protected], [protected] and our LPG Reg No: RG:30799, but today the both contact numbers are not in use, another third number [protected] is always busy from last two days(20th and 21st Oct 08),

All ready oneweeks ago from the booking date, but still I did't recive refilled one, for the same I m not able to get staus also through the above contact numbers,

From last five days there is no LPG in our home, So kindly guide me how can I get the same imme


Regards
T.Abdhul Rahuman
[protected]

Me too facing the same issue. Is really IOC in short of Regulator in Chennai??

I was having the connection in Adyar Gas agency, Adyar and shifted my residence to K.K.Nagar last month. I requested the adyar gas agency to transfer my connection to Prema Agencies, K.K.Nagar, Chennai-78, they honoured my request and transfer order issued. Then, I approached the Prema agencies, K.K.Nagar, for acceptance and further supply. They literaly refused to give the connection, as there is one more connection in the same address. My wife is having the connection in the same address with single cylinder and that is not sufficient for us. Mine is double cylinders. kindly clarify whether i am eligible for transfer or not

Dear Sir,

I am Lakshmanan V, residing in K.K.Nagar.
I have booked for LPG gas cylinder on 4th Nov 2010. The agency told that they will deliver the cylinder within 15 days. Its going to be 20 days.We are in urgent need of cylinder. I dint receive the cylinder yet. Whenever we call, they are repeating the same reply that we will deliver today. Kindly look into it and do the needful. Thanks in advance.
I furnish the details below

Agency : Prema Agency, K.K. Nagar
Code : 1069
Consumer No: 1168.
Email Id: [protected]@sify.com

With Regards,
V.Lakshmanan.

From

A. Veerasekar,
16, Nehru Nagar Main Road,
Saligramam,
Chennai - 600 093.

To

The General Manager,
Indian Oil Gas (Indane)
Chennai

Dear Sir,

Sub: Supply of Gas - reg.
Ref: 27634

This is with reference to the above, I have one gas connection. It gives us
normally 45 days. Our family only 3 members (Husband, Wife & 1 kid). My
Distributor Agency Name is : Dev Agency, 80, Feet Road, Saligramam,
Chennai. Normally, I will book only after 30th day of every month.
So, I can get before 45 days regularly for the past 15 years. (So they will take
at least 10-12 days).

Now, for the past 6 months, there is lot of misusing by the Dealer or
their staff, every 20 days, somebody is booked in my name and took
my gas and sold to somebody or commercial places. During the last
3 times, I booked whenever I called the distributor, we have been informed that
we have already delivered and recently you have booked just 2 days back.
This has happened for the last 6 months. Coming to your knowledge and
more over due to shortage of gas, somebody is misusing and sold to
somebody to get more renumeration from Tea Shop, etc.

Now, I want to make complaint that this habit is very bad and more over
it will affects other consumers also. I heard lot people are saying the
same answer that the dealer/staff/deliverman is misusing.

Please take suitable remedy for such things and make avoid
misusing of gas.

This is for your information and do the needful.

Yours faithfuly,
A.VEERASEKAR

K.T.KANNAPPAN.B.E.
45, RAILWAY STATION ROAD,
OPPOSITE RAILWAY STATION, SIVAGANGA-630 561
TAMILNADU.
Phone & Fax: [protected] CELL NOS: [protected] ; [protected]
EMAIL: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
To 02.07.2011

Public Information Officer,
Indian Oil Corporation Limited,
Marketing Division,
Tamilnadu State Office,
Indian Oil Bhavan,
139, Nungabakkam High Road,
CHENNAI - 600 034.

Dear Sir,

Sub: Information sought under RTI Act.2005 – Reg.

Ref: Your letter LPG/TNSO/RTI/1(4)/464 dated 27/05/2011 &
Our letter with DD dated 28/5/2011



This is with reference to the above we have sent a DD for Rs. 10 with a request to do the needful to us to get the information. But till date we didn’t receive any reply from your good selves. So we request your good selves to kindly send your reply under RTI Act 2005. Copy of the previous letters are enclosed.

Thanking you,

Yours sincerely,

(K.T.KANNAPPAN)

Copy to [protected]@consumeradvice.in
(DOCKET NUMBER:[protected]

I have applied for a new domestic gas connection (Indane) with M/s. Ajitha Gas Agency, No. 21, North Thirumalai Nagar, ICF Link Road, Villivakkam, Chennai - 600038, Distributor code 117455. I have collected the order form from them on[protected] by regd. post. Since then I personally went there 5-6 times with all the documents required by them, but every time they refused to give the connection due to typical reasons like "regulator not available", "voucher not available", "no power supply" etc. Today I experienced misbehaviour from the staff as well. As I am an employee I cannot afford going like this everyday in duty time / working day which is having professional, personal as well as financial implications. My new connection registration no is [protected] dated.[protected]. My mob no is [protected].

rajesh gas agency madhavaram,chennai, india. / indane gas — delayed delivery

I kumar, i booked 60 days before but sofar not getting gas cylinder. I was ask many time but agency person not responding. please consider this lr.

many times I was asking no response.

Dear sir,

I am Surya Kumar resident of 33, akash vihar, Ranholla (opposite Kali Mata Mandir) Nangloi, New Delhi - 110041. My consmer no is NG 32053. I have booked my cylinder on 13/07/09 and booking no is 7395. The cylinder has yet not been received. On enquiring the unsatisfactory response is being received. kindly let me know the right person contact no from whome I can get the satisfactory response. Please try to understand my problem. Hope for early delivery of my cylinder with correct amount of gas too.

Dear sir,

I am Surya Kumar resident of 33, akash vihar, Ranholla (opposite Kali Mata Mandir) Nangloi, New Delhi - 110041. My consmer no is NG 32053. I am a consumer of NANGLOI GAS AGENCY, Nangloi.I have booked my cylinder on 13/07/09 and booking no is 7395. The cylinder has yet not been received. On enquiring the unsatisfactory response is being received. kindly let me know the right person contact no from whome I can get the satisfactory response. Please try to understand my problem. Hope for early delivery of my cylinder with correct amount of gas too. I have yet not received my gas cylinder. my neighbour who have booked five days later they have received their cylinder four days earlier. It means the maximum delivery time is one weak approx. so please do some favour to myself too. thanks.

My Connection No. is 117 Distributor - Singhal Gas Service, Basti 272002 (U.P.)
Online Booking Date :[protected]
Delivery Date : 09-09-09
Still Home Delivery not done by distruibutor

None delivery of cylinder through home delivery
I am a consumer of Gujral Gas agency, Jabapur for Indane Gas.My consumer no is 16290231. I had booked a cylinder on 23.09.2009. But till date(08.10.2009) the same has not been delivered even after repeated chaging. They always deny for home delivery and ask to take delivery from the agency. The service rendered by the agency is very poor and this may be seriously taken in view.I need my cylinder urgently because my Gas stock is about to finish very soon. Please look into this matter and kindly instruct the concern agency(Gujral Gas Ageny, Sadar Jabalpur) to deliver the Gas cylinder in time i.e. within 07 days from the date of booking.

I am a consumer of Gujral Gas agency, Jabapur for Indane Gas.My consumer no is 16290231. I had booked a cylinder on 23.09.2009. But till date(08.10.2009) the same has not been delivered even after repeated chaging. They always deny for home delivery and ask to take delivery from the agency. The service rendered by the agency is very poor and this may be seriously taken in view.I need my cylinder urgently because my Gas stock is about to finish very soon. Please look into this matter and kindly instruct the concern agency(Gujral Gas Ageny, Sadar Jabalpur) to deliver the Gas cylinder in time i.e. within 07 days from the date of booking.

C NO.41741. GAS AGENCES NAME :SRISRINIVASA GAS AGENCES,
SUB:9TH OCT, 2009 BOOKED ONLINE BUT CYLENDER TILL DATE NOT DELYVERD AND
DELER PHONES NOT LIFTED NO RESPONS FROM DELER, PLESE LOOK INTO THE MATTAR,
THANKINGH YOU SIR,
K.MANMOHAN GOUD
[protected]

I am already complaint on dt. 19.01.2010 in your site please immediate action againts dealer.

I had booked a cyllinder with INDEN DEALER M/S Etah Gas Service, Gandi Market, Etah. My consumer number is E3545. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me.
I am 73 year old two-three times went to My consumer number is E3545, MUKUT BIHARI LAL, Etah Gas Service, Gandhi Market, Etah but they are told today is not booked gas. I booked gas for home delivery on02.01.2010 but till today 23.01.2010 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with Inden. Etah Gas Service distributor/ dealer is so much arrogant, misbehave with the clients, non cooperating person. Please consider my complaint and immediate action.
MUKUT BIHARI LAL
48, PREM NAGAR, ETAH(U.P.)-207001
MOB. [protected]

Dear sir,

my consumer no. 27641 on M/s Suvidha gas agency - dealer of M/s Indian Oil corpn.

I am repeatidily facing problem in getting timely home delivery. Cylinder refills are booked aftr 21 days.
Refilled non delivered after 7 days days as committed.
While enquiry on phone, they informed cancellation of booking because of lock at house. It is false.
Again booked the refill, but inspite of delivery of refill, they are regularly giving false asurance, asking delivering today. I am regularly waiting for four days.

Kindly instruct M/s Suvidha gas agency to deliver the refilled in time

regards

my consumer no is 1756 A in the name of Bhagwan dass with M/s Sondhi Gas Service (saket delhi) M/s Indian Oil Corpn

We are facing problem in getting timely home delivery. After booking we will get the cylinder after 5 or 6 days even they are not booking cylinder before 21 days is there any rule from indian oil side.
phone is always busy & we go to the agency & book the gas.

just see the matter


thanks

amit mulchandani

Ref. Consumer No. 35809

Hi,

With ref. to my above consumer No. I would like to introduce myself as I am Swapan Kumar Pal, residing at 248, SC.M. ROAD, KUMARPARA, BAIDYABATI, HOOGHLY - 712222.

I Have booked one gas cylinder of Indian oil on 08/05/10, & it was commited
by booking officials of Serampore that it should be delivered within a max time of 8-10 days from the date of booking; But it is a regretting & unfortunate fact that inspite of my several enquiry over tel, .it has not delivered so far, & as a matter of fact I am not having double cylinder connection; So, I am facing a tremendous problem & just exhausted at the worst service & behaviour from your booking officials as they are just unable to give any proper feed back about this discrepancy.

In this circumstances, I am very much in suspect that some fowl play is increasing day by day & we, general consumer are suffering at regular basis due to this; So, my dear sir/officer, pls. direct me right way which I should go ahead.

Thanks & Regards

Swapan Kumar Pal
M. No. [protected]
e-mail id - [protected]@yahoo.com

I, Rathod Gopal Pagjibhai have booked for a cylinder on 16th August, but till date I have not receive my cylinder. My consumer no. is 610 with KUNJ INDANE SERVICE AT Junagadh city of Gujarat State of India.
My mobile No. [protected]. I am suffering a lot without gas cylender.

You are requested to give consumer receipt number or priority number or E-mail booking service.

I, Virendra Prasad Srivastava from Gorakhpur (UP) having connection NO HGS 2787(Himanshu Gas Service, Gorakhpur(UP) booked Gas through SMS on 14.11.2012 with booking No229175. on 16th November cash memo No.5111 generated as per sms received from 544111. On 25.11.12 I received SMS regarding delivery of the cylinder but note with dissatisfaction that the Cylinder has not been supplied so far despite reminders .The agency people said that the hawkers have been withdrawn and get a fresh booking and collect the cylinder on your own. I could collect the cylinder on 7th Dec against a fresh booking No2936, Cash memo 2310.The fate of delivery against my booking No229175 (Cash memo 5111) of November is not yet known and no one is there at Agency to furnish the correct in formations. The booking has been accounted for in my name while no cylinder has been supplied to me against the booking in question.

V.P.Srivastava
Ganaganagar, Gorakhpur
[protected]
[protected]@yahoo.com

Indane Gas — Not getting DBC conection

Dear sir,

My consumer no. is 32550. I have single domestic connection & still trying for DBC. From June 08 i am waiting for it. Now i havetransfaerd from Satna to Ujjain & the distributor Mahakal Indane Service is treating me like a new consumer. He told me wait for 6 month more for DBC apply. Kindly suggest how can i get it, because always i would transfer after 1 yr.

In this regard i am requesting pls treat me as a old consumer not new.I am already taking service from IOC since June 08 so how can your distributor tell me New consumer. I am not cunsumer of Mahankal Indane service Ujjain, i am a consumer of IOC.

Also i request to you that pls aske to your distributor for polite talk with consumer, there is also a issue of misbehavior.

Indane Gas — Not receiving DBC connection from dealer.

Dear sir, This is informing to you that i'm deepak sharma,son of Shriniwas sharma here.My father has got a DBC connection from V.I.P. quata From chairman of Rajya sabha,New delhi.But unfortunately the dealer is not providing that connection to us soon.I have submitted my connection letter to the dealer but he is not taking any initiative to provide that connection to us.He is making we people fool all the time and not considering the VIP letter.He's just making pretend only for us that i don't have the enough cylender with us.So i request u kindly do the needful for us.We are so much of trouble because of it.I just got the VIP connection of Indane Priority connection with DBC.The letter reference no of the latter is AG/LPG/1079 for marketing devision Agra office to senior area manager.The recomandation for connection for us is giving by the Mr. Naresh kumar,Private Secretary of Deputy chairman,Rajya Sabha,New Delhi.The letter vide ref. is D.O.No. PS(N)/HDC/RS/VIP/2009-741 date 30.07.09.This letter is for the name of Shri Sriniwas,S/o Mr. Raghunandan lal sharma, Mohalla Ramsinghpura,kachla gate,soron, Distt: Kashiram Nagar, U.p. And the nearest Indane dealer is M/s Balaji Indane Gas Service, Soron. So i request u people to do some needful to me and just the get back to that dealer for this mishappening. Just get back to me as soon as possible and remove my problem as soon as possible. My contact no is [protected],[protected],[protected]. I will be obliged you. Thanks and regards. Deepak sharma,Soron-207403

no supply from last 25 Days
dear sir,
my name is Sunil Kumar Sharma. i am having a indane lpg gas connection from last ten year. my customer no is 1321 & the agency name is NEEL KANTH GAS SERVICE. My adress is C-10-B-(3, 4), SHRI CHAND PARK, OPP. MATIALA, UTTAM NAGAR, NEW DELHI-110059.
sir, my complaint is that our agency persons is not supplying the cylinder to us since last 25 DAYS. Now our gas cyllinder became vacant and we are feeling not good.We complaints so many times on their telephone no's and also on booking no. but there is no result of it.
I request you that please send me cyllinder as soon as possible.

We are awaiting for the results.

I am regular user of Xtra Premium petrol for my 4 four wheelar as well as 2 wheelar.

Regards
Sachin Deo
Mumbai

RESPECTED SIR.
IOC
I am regular user of Xtra Premium petrol for my 4 four wheelar as well as 2 wheelar.

Sir,
I have participated in your company scheme "Car in a tank" which has been closed on 31th JANUARY 2012 but I am still waiting for the results. As company said that result of the above scheme will be decleare within 6 weeks of the offer, but there is no results declaration till date.What happened? Is the scheme was fak just to make fool to the people or if the scheme is true then you should decalre the results at earliest possible because lots of lots people are waiting for the results who have ben participtaed in the scheme. Hope to get the reply on my e- mail Id very soon from your end.
Thanking You,
HARESH DUDHREJIYA
RAJKOT

We are awaiting for the results., Dear Extra Premium Customer, Your bill number is registered successfully. Please preserve your bill. Thank you.

Ioc 67360

Indian Oil - Extra Premium Fuel — About the winners list of lucky draw.(last 31 dec 216)

mobile no--[protected]

We are awaiting for the results(August September and October 207.

I am regular user of Xtra Premium petrol for my 2 two wheeler.
Please give me you mobile no

Regards
Parmanand
Jabalpur( M.P)

Dear Sir
I Live In Azamgarh and I consumer indanegas my consumer no.is 23896 Tusar gas agency Azamgarh. but i want to transfer phoolpur tahsil bsnl indane gas Agency.but my regulator was dameged.i go to agency for regulator but regulator was unstock to the agency.so i bought market regulator.and old regulator is lost.the agency owner tell me without old regulator i am anable to transfer. i want to know without old or new regulator i cant transfer other agency. i go to january to july 2014 every month for transfer but agency owner not transfer. so i want to know what i can not transfer without regulator or pay regulator fine fees.
so i want to just keep away my problem.


regards
Asad Ehsan
Consumer no.23896
Azamagrh

I am a consumer of LPG Gas at Duttapukur Devdeep-Dealer Name. I want to transfer my dealer at Bongaon LPG Gas dealer my recent address Bhawanipur, Puratan Bongaon, Nearest to Rail bridge towards to Petraole Border, What should do now? My contact No [protected] E-mail Id parnab.[protected]@gmail.com Kindly inform me necessary information as soon as possible.

suzlon energy ltd. — Credit card

Dear sir,
I applied for credit card but I could not get it.Presently I do not have HSBC credict card with me but still I am getting mobile alerts of billing Outsding is 0.00 on card ****3032. My mobile number is [protected]. I do not know the card no. So please do not send the messages. If your sistem shows I am having HSBC credi card, please block it.

regards,
CVS
pune

suzlon energy ltd. — New connection getting delay

Dear Sir,

I had applied for new connection of Inden Gas at the following address
11, Sweta Appt., Nr>Tulsidham cross road, Manjalpur, Vadodara.Gujarat.
It has taken almost 1month for the process still i have not get any ragistration letter from the company. also the deler (MARUTI Gas at manjalpur) is not reply properly.i had visited 3 times and he was not a tall cooprate for the same.

I am suffering for the gas bottle for my home.

Please can you take action on the same in turms of costomer services & releations.

Thanks & regards,

Bhavesh

Sir,

I have connection with Anuj GAS agency, vadodara. when I called for cylinder booking, they told me my connection is cancelled. Reason they told was, since I have not booked cylinder since last 6 months (though it is 2-3 days above six months.).
First thing is they did not tell same at the time of connection.
Second thing They did not called me intimating regarding same.
Third is, they now want me to do whole procedure like, address proof and all.

Please help me in the matter.

Thanks & Regards,
Milind Desale
Engineer - L&T
contact:[protected]

Respected sir,

I want to know the process for New Gas connection.

I am living here in vadodara as on Rent. i havent Retion card in vadodara address.

I am doing job in Suzlon Energy Ltd.
Now please tell me the process, on which proof i get connection by writing Address (rented makan) on my company's latter pad or another way.

Hoping for good support at your end.

Sir
I am custmar of Maruti indane gas agency vadodara.My custmer id is 37971.I booked gas on22 Dec 2010.But now adays I can not recieve cylender. I have been suffering this problem some several months.