Indian Oil Corporation [IOC] Complaints & Reviews

I am Santimoy Chakraborty & my consumer's number is 11385 in Indane Gas. I am 85 years old. I had booked my LPG on 29/05/'09 by booking number 17898. Our dealer is m/s Baruipur Gas Service Ukilpara, Kulpi Road, Kolkata 700144. The gas dealer initially could not locate my booking but assured me a delivery of LPG cylinder on the next day when ever contacted. For that last 10 days I am running pillar to post but the dealer has not delivered the LPG till day although I had contacted m/s Baruipur Gas service regularly.

I am located in
Anandalok, Khasmollick, Baruipur, Kolkata 700145.
My. Phone numbers are : 0091 33
24378586 / 24370319

TU
Santimoy Chakraborty
03/07/'09

Hardships in getting a New Indane Gas Connection


I have requested for a new Gas Connection to the Indian Oil Corporation dealer Venkatasai Gas Agencies, PT No. 68, Vittal Rao Nagar, Madhapur, Hyderabad under the following details of registration (Running Sl. No. 5395; New Connection – Registration [protected] dt 24/06/2009). As told by Mr. Bhaskar (Staff of Venkatasai Gas Agencies; Mobile: [protected]), I did receive a communication via post and I approached him in office on 6th July 2009, for getting the New supply of Gas . It was acknowledged and said when you buy new Gas Stove from them, they will effect the delivery of the cylinder and other accessories immediately”. I politely declined the offer as we already have a working Prestige Gas stove with ISI mark and requested to supply a Gas Cylinder, regulator and tube alone. Then Mr. Bhaskar said that he will come to my residence on 11th July 2009, for inspection of the Gas stove and based on that he will be able to give new Gas Connection to my registration. I said ok. On 11th July, all our family members were anxiously awaiting his presence for inspection foregoing all our outside important work. But nobody came to my residence for inspection on that day. While I phoned up to him for the absence, I was replied that he couldn’t attend because of his multifarious other work. But anyhow he will attend on 12th July ( Sunday). I too believed him and waited on the whole Sunday but in vain. Even on 12th July 2009, our calls to him proved futile. We even tried on 13th July 2009 (Monday). Again improper response from him without any service motive.

All such happenings made us think that just because we didn’t agree to purchase a new Gas stove from the above Indane dealer, we were taken for a ride. This being the case, Indane could have made it compulsory to buy the Gas stove for New Gas Connection though it is legally incorrect.

I really wonder, how come such awful dealers are being appointed and maintained by Indian Oil corporation which deteriorates the brand equity of INDANE. I urge the authorities concerned to look into the matter at the earliest and serve the needy in a much reasonable way.

A Thirumalai Prakash
Flat no. 101, Aditi Enclave, Sri Rama Colony, Guttalabegumpet,
Madhapur, Hyderabad – 500 081
Mobile :[protected]

To: Concerned Authority,

Due to the recent change/decision of automatic booking after 30 days has turned into a problem of delivery. I am consumer of Indane Gas being dealt with the agency ASAL Durg Entt., Gandhi Path, Chitrakoot, Jaipur. The last delivery given to me was on 22nd May-2006 and the delivery person came to me with cylinder on 6th July which means after 15 days of delivery. I asked to come back becaue I do not have the empty cylinder to take the delivery. If delivery man comes after 30/35 days, I would have option to receive the delivery. I made a complaint on this with Agency and the lady assured me to give delivery again after 30 days. But even after 45 days I did not receive the delivery even after making another complaint. Now I understood that my booking was cancelled twice and asked me to book it again. I think it is a case suspecious and the ageny is getting flexibility to black marketing and the genuine consumer is facing serious problem. Now, I am unable to fire my stove without gas leading to problem in feeding/ending my school going children.

I want an explanation and quick delivery.

Your immediate action is awaited.
thanks
Jolly

Sir,
I am the holder of consumer No. 45942 under the distributor, FUEL CENTRE, 1, FEEDER ROAD, KOLKATA - 700056, Telephone No.[protected]. I have been transferred & settled at Bandel Jn. in the district of Hooghly, West Bengal. I went to the distributor on[protected] and intimated the fact of correction in the consumer's name. My name is Bibhash Ch. Biswas, but they have entered in the computer as Bidash Ch. Biswas. When...

Sir,
I am permanent combatant member of Indian Air Force. I wanted to transfer my indane gas connection from Shillong to Kotkasim, Disst- Alwar, Rajasthan (Bharat gas agency).When I approached to (Alwar gases, ramgang Alwar, Bharat gas destributer) with transfer voucher, they told that it is not possible to transfer the connection from Indane to Bharat gas . Where as in my home town there is no destributer of Indane gas.

INDIANOIL/LPG
Posted:[protected] by MANOJ Send email


BAD COUSTOMER SERVICES
Dear Sir,

I would like to bring to your kind notice that I am your customer with Gas-O-Indane, 36, 37, Tagore Centre Dawa Bazar, Indore (M.P). having Customer No. Gas-O-Indane23805. I have Gas-O-Indane tel. nos. 2702500, 2702400 as printed on their cash memo. Whenever situation arises for booking for refilling of cylinder I used to contact Gas-O-Indane sevral Time and there Booking No. 1742 on 3-4.07.2009 on their telephone numbers . We have called 40 to 50 times but till date we had not received Gas so, we can get the Cylender on excess amount for Rs, 60.00
The rate of Gas cylender is Rs. 346.60 but they want 350.00 so we get the cylender of Rs. 350.00 plus telephone charged Rs. 50.00 or more. For the last many days I was also trying to contact them on their telephone numbers but their lines are most of the time engaged.

Sir this is very hard to go every time personally to Gas-O-Indane office for booking for refilling cylinder in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest.

Sir, you are requested to kindly look into the matter seriously and get my grievance redressed at the earliest possible and take stringent action against the erring responsible persons in this regard.

A prompt and necessary action in this regard will be highly appreciated.

Thanking You

Yours sincerely

Manoj Goel
25-NX, Kalindi Kunj,
Pipliahana
Indore
Mo:[protected]

my gas connection no is 26328, everytime i have booked my gas, i have to give atleast 5-6 reminders after the date they allot to me. i usually ask for connection after 2 months and i am harassed they tell me that the connection is already given less than 20 days prior, i don't understand, that who is using gas in my name ...then after much harassment and phone calls i am delivered gas after atleast 10 days or so, each time...

in referance to above subject i had applied for transfer for the my domestic connection from baroda to surat and submitted all documents and 2 nos. gas cylinder and regulator as per dealer's requirement he also issue a transfer letter but not refund me my deposit amount and for that i had contact three-four times to his office even though he had not paid my deposit money, but on the otherhand the owner mr. suresh rajput mis-behave with me and my wife by using cheap leanguage.

mean while i had submitted my transfer letter to surat dealer which has issued by the baroda dealer "hari om gas service". the surat dealer sent it for varification but now still after 45 days we do not get any progress in such matter.

so, kindly do the needful so that i can get new connection and gas cylinders in surat city which is necessary requirement for my whole family.

looking forward to your favor, please, do the possible and oblige.

thanking you in anticipation

yours truly

mr. p.r.patel

Dear Sir / Madam,

I have applied for a new domestic gas connection (Indane) with M/s. Rajesh Gas agency, No. 1, Roja Nagar, Madhavaram, Chennai - 60, Distributor code 117524. I have collected the order form from them after 2 months of booking i.e., on 20.05.09 by regd. post. Since then I personally went there 5-6 times with all the documents required by them, but every time they refused to give the connection due to typical reasons like "regulator not available", "voucher not available", "no power supply" etc. Today I experienced misbehaviour from the staff as well. As I am an employee I cannot afford going like this everyday in duty time / working day which is having professional, personal as well as financial implications. My new connection registration no is [protected] dtd. 16.03.09. My mob no is +[protected].

Kindly do needful to enable me to get my new connection as early as possible.

I am a consumer in Hangsa gas agency and my consumer no is 1477. I had booked a cylinder on 19/6/09. I sent my driver to collect the same. After a long wait, when he was about to make payment and take the receipt, the man in the counter said that home delivery would be made against my cylinder. I waited the next date. On enquiry, I was told that the delivery man had already taken my cylinder for delivey and I would recieve it by evening. I waited the whole day, but I did not recive it. This had happen many times. Whenever, I go to take the cylinder, they tell me that home delivery will be made. But i do not receive them at all. Leaving me with no alternative, I have to buy cylinders from the black market, paying huge sum of money. Yesterday, i.e 9/07/09, it was the same case. I am totally shattered by such behaviour of the concerned gas agency.

Sir, with due respect I the under signed regret to inform you that "SONARPUR GAS" denied to book my Domestic Gas booking request on 08/7/09, vide my Consumer No.2452, though my last booking date was 20/04/09 vide No.8240 and delivered on 24/04/09 i.e. a gap of 02(two)months 14(fourteen) days . I am in afraid of that the said "Sonarpur Gas" might misuse my alloted monthly quota to other consumers for to earn extra in illegal manner. Inspite of my earnest request to book in f/o me as I am facing acute cooking Gas crisis, the counter staff denied to book in most arrogance manner and told me to come after 10th July'09.

I therefore earnestly requesting to make a necessary enquiry why they have turndowned my booking request. Pray for your kind help to teach those arrogant "Sonarpur Gas", so that they cann't do such non- coopeation to their customers in near future.

Thanking you with great expectation and solicited reply at the earliest.

Your's truly,
SUSANTA NASKAR,
GORKHARA, MALIRBAGAN,
SONARPUR, PIN:-700150

Dear Sir,

I wish to complain against the harrassment i am facing everytime i book a gas cylinder refill from my agency.
i stay at south kolkata.
The name and address of the agency is :
INDUSTRIAL DISTRIBUTORS,
155B RASHBEHARI AVENUE,
KOLKATA 700029.
CODE NO:99090359.
PH NO[protected].

My card serial no is R -1998.
When i had taken the connection i used to reside at Flat 41, Concord Apartments,
50C Purna Das Road, Kolkata 700029.
Thereafter i have shifted my residence.
My new residential address is : Flat 503,
Tulsi Apartments,
40A Hindusthan Park.
Kolkata 700029.
I had intimated them by an application one and half years back.
They didnot take any action on it.
Neither had they updated this information.
Each time on delivery i used to face immense problem.
On 5.5.09 i again by an application intimated them about the change of address.
I had booked for a refill on 20.6.09.
As i didnot receive the gas cylinder i called them up repeatedly.
They have again come up with the same complaint that my change of address is not registered as yet.
Who do you think is responsible for not upgrading my change of address after so many reminders?
They are a set of very rude people.
We the customers expect good behaviour.
They are just an agency selling your product.
They have no right to misbehave with your customers.
I have taken a indane connetion based on the goodwill of your company.
Few unscrupulous ill behaved people are spoiling that goodwill.
I am registering a complaint against this agency.
Please take note of this complaint and help me out.

Thanking You.
Yours siincerely,
Madhumita

I am a customer of Indane Gas cylinder thru M.M. Enterprises, Bangalore. When i contacted them to book for a cylinder, they are telling that it is mandatory to replace the existing Green colour gas tube to Orange colour tube (Rs. 200.00) + other charges. Without replacing the tube they are not going to supply cylinders. On this connection i asked them to give a letter on this.

Is there any rule from concerned government departments on above?

If it is there, then why this gas agency is not ready to give any letters..

Please clarify.

Hariprasad Padaki

We have submitted an application to M/S. Chopra Filling Station, 31, mile stone, Kundli, Disstt. Sonepat, Haryana on subject "XTRAPOWER Application no. DLSO-PMCDO___dt.19/06/09 for one no. smart cars to be issued to us to purchase HSD in our factory add:Plot no.185, HSIDC Ind. Estate, Kundli, Disstt. Sonepat, Haryana to run D.G. Set of 125KVA
& 75 KVA. But till date we have not received any card.

Dear Sir,
Today i went to Indane gas agency dealer Alwar M/S Ambesh gas service, Alwar (Raj.)-301001 for new connection and DBC connection .
Sir i asked them for new connection but they told me that “it is compulsory to take new gas stove for new gas connection & wearing kit for DBC connection. It is compulsory from Indane Gas Compony.”
Sir, I want to know that whether is it compulsory to take new gas stove & wearing kit with a new connection & DBC OR they were telling me lie.
the charge me for DBC 1850+250=2100Rs. but i the other agencies is charging Rs.1650/- for same service without any compulsory condition ( New stove & Wearing kit)

dear sirs,
my consumer id is 8049
we recived gas cylinders from ravi gas agency jamnagar-gujarat 5 days ago Gas in cylinders is underweight so talk with ravi gas agency but they are not any responding me.
Your are, therefore, requested to kindly look into the matter and take necessary action against the erring agency and sort out the aforementioned problems faced by me.
Thanking you.
Yours faithfully,

Dated :06-07-09 mangaldas chandra
49 digvijay plot, jamnagar-mo.[protected]

dear sir,
my name is SAROJ DEVI . i am having a indane lpg gas connection from last ten year. my customer no is HS10033 & the agency name is HARI SINGH GAS SERVICE. adress is rz-914 prem nagar kirari road nangloi. delhi-41.
sir, my complaint is that our agency persons is not supplying the cylinder to us since last 6 months. he said that our connection is cancled due to some reason . how can they stop our supply . we are purchasing cylinder every month in BLACK. we complaints so many times even in written form but no results.
i request you that please start my supply from this month onwards .

Sir,
I have participated in your company scheme "Car in a tank" which has been closed on 30th April 2009 but I am still waiting for the results. As company said that result of the above scheme will be decleare within 6 weeks of the offer, but there is no results declaration till date.What happened? Is the scheme was fak just to make fool to the people or if the scheme is true then you should decalre the results at earliest possible because lots of lots people are waiting for the results who have ben participtaed in the scheme. Hope to get the reply on my e- mail Id very soon from your end.
Thanking You,
Advocate Aruu Osmond
Dhradun, Uttarakhand.
Mobile - [protected]

as we had shifted our house frm shenoy nagar to urapakkam . we were unable to get supply frm shenoy nagar branch . so we had transferred frm shenoy nagar indane gas agency to pattamal gas agency in tambaram on 11/06/09 . but they said that they wont supply gas for new customers.but we are not new customers we had transferred only . so kindly request them to supply gas for us .make it quick as we are running shotage of gas

Sir,
With due respect, I beg to state that I am working in BSNL in UP (E) Circle at Distt. Ballia under O/o TDM Ballia as a Jr. Hindi Translator after transferred from Lucknow. I joined at Ballia on 29/03/09 and submit my transfer paper of Indange gass connection to M/s Uphar guess agency, Ballia on dt. 22/04/09. But the same is still pending in want of confirmation report. After lapse of 2 months, the confirmation is still pending.

Sir, I don't konw who is guilty person for the same. In this situation, I am in very distress position. Kindly instruct the concern person or concern agency for early confimation so that i continue the connection.

Sanjal Kumar Gupta
O/o TDM Ballia