Indian Oil Corporation [IOC] Complaints & Reviews

I booked my cylinder on 8-Mar-2010 and they have not supplied till date(30-Mar-2010).
When I asked them why they didn’t supply, their reply: “we sent the gas, but nobody was at home.” All the time my parents and my wife remain at home. Instead of attending to the problem, they give such mindless excuses.

They book only after one month of last supply and then supply only after 15 days of booking. And this time it has crossed even 23 days.

One cylinder can’t last for more than 40 days in my family. I told Indane Gas Office here in Salem(near Salem junction) about this problem, their reply was "its your problem".

Yesterday my gas got over, so I had to manage it from my neighbour whose cylinder is also going to get empty in next few days, then he will take back his cylinder. And I will have to go to some other person.

They have given 3-4 numbers of Salem Office to contact, but nobody attends the call. When I told them about this, their reply :”we have 21 crores customers. Therefore phones remain busy. ” I said even when phone keeps ringing, you don’t pick it up. Their reply : “Bell rings in the exchange, not here”.

And the person who comes to deliever the gas never finds my house, even when I have showed him the way twice. He can find my neighbour's house, but not mine. (This state is not my native state.) Although, each month we have to pay Rs. 20 extra for home delivery, but everytime I have to come from office to show him the way to my house.

Why company causing so much harassment to its customers.

Ravi Yadav

The agency M/s Sheetlamata Gas Agency is not booking the gas prior to 21 days of last supply. They said that they have been directed by the Oil Company ie IOC ltd not to book the cylender before 21 days of past supply. It means that the consumer may not get the cooking gas as and wen needed by him. If there is such direction from the company these should be notified by the Gas agency on notice board for general public. The agency is also habitual to supply low weight gas cylender. The supplier generally transfer the gas from one cylender to another and if it is pointed out the supplier threats the consumer not to give the cylender in time if it is reported. The consumer has no option but to accept the low gas cylender because the agency supply the gas from30-40 days time and the consumer can not weight further.

complaint against indane lpg distibutor Mann gas service, is dening to book my gas refill without any reasons ,all this is also informed to areamanager mr. sharma by telephone no.[protected] and also mailed to state head punjab at [protected]@yahoo.co.in my full particulars are as below;

chanan singh
1719,st-4,new basti ,bathinda
mob [protected]

sir,
i am a regular customer of indane gas since 20 years but sorry to say that
i never ever got cylinder delivered at right time. they take more than 45 days to deliver cylinder and when we complain to distributor he and his workers use bad language and tells that what ever you want you can do , we will beat you, and many more bad words. i want to file a complaint against my indane gas distributor which is

SIMRITI INDANE GAS AGENCY near moti nagar police station sagar m.p.

please help me sir what to do.

Non suppply of cylinder for domestic usage.
Name of distributor -Mithra Gas agencies ,Muvattupuzha, Phone[protected]
Name of consumer -1)Prasad KG -consumerNO:4727
2) Manoharan KG -805
The gas agency had supplied cylinder to the above cosumers on 12/2009 and[protected] only after that they have not supplied any cylinder. They have passed through our GMHS Road only on[protected] .After that they have not seen through Road.This is highly irregular. Kindly necessary step to arrange supply of gas cylinders immediately and also take necessary steps for the supply of cylinders regularly.

despite assuring since last 15 days gas cylinder delivery has not been made...

dear sir
i have booked the gas cylinder on dated 22.03.2010 through tomogas(52626sms) but still refil cylinder is not deliver.
Name Rajendra kumar
consumer no. 17708
Rudrapur gas service (Under K.M.V.N)
Add:-jagatpura avas vikas road Rudrapur
Udhamsingh nager
mobile no.[protected]

Dear Sir,
I am Varun Chopra R/O .S-35,Upper Ground Floor, Vijay Vihar, Uttam Nagar, New Delhi-59.contact no. [protected] and consumer of Indian oil gas thro M/s Nair Gas Service, Vikas Puri.
My consumer no. is 18659 last cylinder received on 1st Feb 2010, after that I have not received any cylinder but in Nair Gas records they have given cylinder in the month of march also by continues follow up from last ten days they were saying every time that it will reach today but till date I have not received. On 29/03/10 when I called up again they told me we have booked your cylinder 2 days before only. After asking what about old cylinder they say we don’t know you can complaint any one.
So please take necessary action as early as possible.
Thanks & Regards

Varun Chopra
[protected]

Dear sir / mdm, i apply to inden gas cannection " Gaurisanker inden gas service kuchaycort, dist- Gopalganj Bihar, " my application is accept nd call to me give a gas cannection ragistration paper by gas agency. but give me one cylender . after 4600 Rs pay nd give 1400 Rs casmemo.

Hi,
I am a customer of indane with customer no. 10094 and have been registed with Gruhalakshmi Enterprises, Jeedimetla, Hyderabad. It takes 3-4 days to get connected to the online booking and when connected they say the gas will be delivered within 10 -15 days, but it never comes on time and we have again go personally and remind him to send the gas (This is what is really happening from last 3 times ) . i have seen personally at the office the booking people always keep the receiver phone in engage .
Is this the quality of service we are expected to receive?????????.
So I request the Indane higher authorities to look into the matter and improve the quality of service and check the quality of service with the agencies, otherwise its a BAD... Name to the INDANE itself to not to keep its faith among the customers.

Regards,
Ramesh
HMT Chintal,
Hyderabad-500054

Sir,
If you fill Petrol/ Diesel, @ Anjanadri Enterprises, 5th Main Road,
Chamarajpet, Bangalore -560018, ( Indian Oil Corporation Petrol Bunk) when the capacity of the car is 34 lts. he fill up to 37 - 38 ltrs of petrol / diesel. We have checked this several times & compared with other bunks.

You can not question them, since they behave very rudely and they bluntly say we do not need your business/ your business is negligible. We have a permanent Bus owners account with us if we cater to that business it is sufficient.

Can any one take action on the bunk owner for cheating the customers by filling less fuel.???????

This is to bring in your notice that the Maheshwari Gas Service Madangir DDA Gali No 9 is not accepting my double gas booking. I have already received the accptence of the double cylinder from the Indane gas authority. My consumer no 15942 and DBC (SL69A) Reg No [protected]. I recieved the acceptence on 30 Jan 2010. Also it has been mentioned in the letter to avail of your DBC with in 60days from 30 Jan 2010 however the Maheshwari Gas Service 9/209 DDA flat Madangir (Rakesh Sharma) is not accepting to give the connection and saying to come after 10th April. My complaint is that on 10th April 60 days would be completed and they would not accept my request. So please take a appropiate action againt the Maheshwari Gas Serivce.

From
M. S. Rajesh
Consumer No. 38373
No. 487-B,
Sampangi IInd Cross Street
Poompozhil Nagar
S M Nagar (POST)
Chennai-600 062.

To
The Indian Oil Corporation
Chennai

Respected Sir/Madam

SUB : NON-DELIVERY OF DOMESTIC GAS CYLINDER

I am the one of your customer and my consumer No. 38373 pertains to Sri Raghavendra Gas Agencies, # 404, C.T.H. Road, Avadi, Chennai-54.

Sir, this is my comments /complaints against the above agencies. Since, last two years I am facing the problem regarding non-delivery of domestic gas cylinder in time, already I made a complaint against the agencies regarding non-co-operation with the customer to Smt Thilagam, IOC Grievance Officer. That time itself I made a suggestion that, some of the customers, those who are located in an around HVF Estate, Avadi, Chennai-54 may transfer their connection to W.W.A. HVF Estate, because most of the customers were belongs to WWA HVF Estate once upon a time. Due to retirement/construct of their own house the customers are forced to transfer their connection to Sri Raghavendra Gas Agencies, but their service is very poor, non-co-operation and arrogant behavior with the customers. Whenever the customers approach the agencies they never reply in polite manner and they do not know that, “we are their bread” (CUSTOMER). Hence, I request your good self, that our need is transfer of gas connection to WWA HVF LPG Agencies located in HVF Estate.

Sir/Madam why I am making this type of comments because we are facing lot of problems by the agencies and if you are not in position to realize these, you are having rights to make a vigilance/confidential inquiry on that, how the customers are harassed by the agencies to get their own allotment of gas by IOC. Even now the most of the agencies are not knowledgeable that, they are trader in between the customers and IOC. Once again we are requesting your goodself to look in to the matter and get ourselves from the obscurity.

In view of above, we approached HUMAN RIGHTS ORGANIZATION, Coordinator Mr A MALLIDOSS, Thiruvallur East District( Mobile No. [protected]). If you have any clarification on the subject, you can very well approach Mr A Mallidoss, Coordinator. Since, it is not a problem of me and your entire customers of Sri Raghavendra Gas Agencies. We believe that, we may get good result from your end at the earliest please.

SUGGESTION :

If any allegation received against the agencies please take immediate action against the agencies and punished the agencies with penalty then only they will not come forward for any type of illegal activities. It will give a good lesson to the other agencies, nowadays so many unemployed graduates are ready to take agencies. Even in Govt organization are taking action against the employees who are not performed duty in their works spot, that much level we are developed our nation to protect from the culprits.

Each citizen is paying and taking the GAS CONNECTION AND THEY GOT RIGHTS TO QUESTION/ALLEGIATION AGAINST THE AGENCIES.

Any one can judge how the public suffered by the agencies by reading the above contents. So it is our humble request that, suspended the dealership for a period and ordered other agencies of IOC located in an around AVADI AREA to supply domestic gas to the customers or otherwise make a feature advance developments to your customers get domestic gas in time. “It is the duty of each citizen to protect the NATION from the culprits”.

Sir, we are in the latest century and you have got more and more opportunities to serve your CUSTOMERS without their allegation.

“COMPLAINTS WILL MAKE A PATH OF AUGMENTATION”


WITH REGARDS

YOURS CUSTOMER

Dear Sir,

I would like to inform you that I have received last supply if gas cylinder on[protected] and after this our dealing agency not supplying the cylinder.

I have so many times remind them ,but they jsut giving assurance only, not delivering the gas cylinder.

Now you are requested to please take proper action for poor service of your dealer.

I am consumer of your authorised dealer :

M//S. NIRANJAN GAS AGENCY.
BEHIND CENTRAL SPINE,
VIDYA DHAR NAGAR,
JAIPUR
TEL. 2232106/2232046

Regards,


JAYPRAKASH VERMA
10 GOVIND NAGAR
SIKAR ROAD, BEHIND BALAJI DHARM KANTA
HARMARA JAIPUR
m-[protected]

I am a customar of gas agency name "Govardhan gas agency, 58-3-14 Ramunaidu colony, Merripalem, Visakhapatnam-18, AP Ph-[protected], 2558139 My Consumer No 20838 , I booked gas on 6/3/10, but when Gas came to my house on 22/3/10 , noboby was in home except my son(age 14 years) as such he could not pay the money, as a result delivery man returned, thereafter I used to call daily at least 50 times then also nobody picked up phone, the above mention address is just 1 KM away from house, The people of that shop never picks up ph, I surprised why ph is kept, I booked my gas throgh ph no 1260 plase look into the matter and dustric against the dealer, also deliver the gas as early as possible

Respected Indian Oil Consumer DBC Incharge officer,
Sir,
I am a consumer of Indian Oil Corporation of vikramaditya gas agency , Agra .My consumer No. is VG 2218. The above said agency has issued a DBC slip on dated 24th July , 2008. My slip No. was 3718219 . I met an Indian OIL Corporation Agra Field Officer Mr. Rajesh Singhal and he told me that you should go to the vikramaditya gas agency , Agra and tell him about myself. But as soon as I went in the vikramaditya gas agency , Agra , the manager and staff said that there is no any vacant cylinder in the agency . everyday I met to the agency manager but he always tell me lie that there is no any cylinder. On dated 25th February , 2010 an Indian OIL Corporation Agra Officer Mr. R.C.Madda order to the vikramaditya gas agency , Agra for getting the DBC connection against slip No.3718219. Therefore ,Please help me for getting the DBC cylinder from vikramaditya gas agency , Agra .

Dely supply of LPG Cylinder
Dear Sir,
I am LPG gas consumer, I deal with M/s Paruvelil a Gas Agencies, Chengannur, Alleppey Dist, Kerala State service who are the distibutor of my area, My consumber No. 13039. My problem is after booking they have not supply the gas home delivery. Presentely i book the gas 25 February 2010, today is 25th March 2010, no cylender reach at my home. I request you please solve my problem.

Reji M Samuel
Moonnupurackal House,
Venmoney P.O.,
Chengannur

I have domestic gas connection in Chennai with “SRIDHAR GAS SERVICE”, ALANDUR. Distributor phone no. is[protected] &[protected]. My consumer No. is 71658. I booked a refill cylinder over the phone, they told that it will take 22 days to deliver a refill cylinder. We did not receive it as per their mentioned period, when i went to remind, they said that we are booking it now only. I understand from them that they didn't book the cylinder when i informed over the phone. I understand their fraudulent approach to their customers in this situation. Whenever i go to their office, i could find people shouting for non delivery of refill cylinders. I suspect that "Sridhar Gas service" is selling the cylinders in the black market to commercial people and tea shops.

Dear Sir/Madam,

I am Umesh S. Kothari, residing in Ahmedabad. My gas connection is on my father's name, booking no. is 4637. Our account in your agency in Bhikshukhgrah, Odhav branch, Ahmedabad.

I was book my refill on 16/03/2010, and I could not get my cylinder till date.

I reiterate the phone call on[protected], 22873053, bu there is nobody can pick the phone also. And they had offten use bad language, whenever I told him why I could not get cylinder in time?

I think that they have priority to give the cylinder only their friends/relatives/neighbors only.

This kind of matter is happened every time, but, now I have no passion, that is the reason I force to wright you.

Your are requested kindly to take action in this regards

umesh
[protected]
Your 24 hours refill booking is also not working/not dialed? why it so happened?

Dear sir,

We are consumer of parul gas agency, jharoda, burari, Delhi and having connection no.19327 and we have booked this number on 09.03.2010 and its booking no. 8239. but we didn't get the gas cylinder till date. At the agency no one pick the phone.

Please help us in this matter.

Hope for your favourable response

Balwant singh
E-206/A Nathu colony
Gali no. 2,
Nathu Pura, Delhi 110 084
[protected]