Indian Oil Corporation [IOC] Complaints & Reviews

Dear All

At my home (sub div-ganaur, distt- sonepat, Haryana) we are using LPG connection of Indane. The distributor comes to deliver the cylenders and force all the villagers( whosoever is a customer to them) to:

1. Purchase Tea Pouch costing Rs. 80- Rs. 120 from them

2. Purchase the Gas pipes ( which they bring with them ), upon denial they do not supply in time.

3. Charges for...

M/s Sheetla gas Services Sunder Nagar Mandi HP is not giving (Officially) new gas connection. When i reached the agency on 16/06/2009 for booking a new gas connection, their officials said - You have to wait for THREE Months (till september), as we are not getting any new connection from the Company(indian Oil Ltd). Further they said we will give you only cylinder( without regulator, pipe & stove) for Rs 2300/- without consumer book.
Besides Officials are very rude and misbehaving with consumers.

I've submitted all required documents on 16/06/09.

I am living in Surat . I have Indian gas( ujjawal gas service 26 lb apartment ringroad Surat) botal within 4 years, today i try for botol refilling, manager want rashan card of Surat, but have rashan card from Baroda, so i need information is it neccesary to transfer the resan card from Baroda to Surat . In my resan card indan gas( diviya gas agency baroda ) written . I have transfer my gas botal from Baroda to Surat in date 14/ 7/2006.

I want to take a new INDANE gas connection from Guru Kripa, Gurgaon. But with a new gas connection they made mandatory to take a gas stove worth 1800 Rs which I believe don't worth more than 500 Rs.

Please advice how I can take new connection without gas stove from gas agency. Is it a goverment stated compulsion?...

After my transfer from Guwahati in May, 2008, I applied for transfer of my billing address from Guwahti to Digboi and had deposited all the relevant documents pertaining to its effect along with the Application of Transfer of Address at BSNL, Dispur Exchange. I was assured that the transfer will be done on July, 2008. But till date it was not materialized. And the bills are still being sent to the old address.
The matter was referred to SDE (Dispur) over phone, but no result is found till date.
I once again request to look into the matter.

My Old Address: Dwipen Kumar Sarma
Indian Oil Corporation Ltd.
(Assam Oil Division), Ulubari
2, Dr, Dr. B.K.Kakaty Road, Kachari Basti
Guwahati, Assam - 781007

My New Address: Dwipen Kumar Sarma
Indian Oil Corporation Ltd.
(Assam Oil Division),
Zonal Office, Digboi
Digboi - 786171, Dist. Tinsukia, Assam

Trichy 21
From
30.09.2008
V. Sankaranarayanan
Plot No.20, Door No. 28 (Old No.3A)
Aringer Anna Street,
Ayyappa nagar,
Trichy 21

To

The Sales Officer
Indian Oil Corporation (LPG) Indane
Trichy.

Sub: Supply of LPG refill cylinders - regarding
* * *
I wish to state that I am an employee o[censored]nited India Insurance Co Ltd., working as Incharge, Micro Office, situated at LIC Colony, Trichy 21. I have got own house situated at above address. I am paying House Tax and Water Tax regularly in my name. I am an Income Tax assessee having PAN (AAXPS0859G) and also having BSNL Land line connection[protected] since 1995.

My father is a State Government Pensioner, who was worked as Deputy Inspector of Labour, in the Govt of Tamilnadu, also residing with me in the same house along with my mother independently.

I have registered for LPG connection during the year 1991 at Pudukkottai. The allotment given on l0.08.1997. I have got the connection from my local distributor M/s Karuppiah Gas Enterprises, Trichy 21. My consumer/connection No.5537. Further during the year 1999 the distributors offered me double cylinder for which the deposit receipt now available. I got the supply of refill cylinders up to December 2006 (last supply 24.12.2006) with out queries or anything. While so the supply of refill cylinders stopped by the Dealers during the month of January 2007. On oral enquiry they stated the reason that I have not holding separate Ration Card.

Then I wrote a letter to M/s Karuppiah Gas Enterprises on 20.01.2007 requesting them to supply of refill cylinders. As I have not received any reply from them, again I wrote a letter to Sales Officer (IOC) Trichy with a copy marked to M/s Karuppiah Gas Enterprises. ( This letter dated 14.3.2007 was handed over to the Sales Officer IOC, in person by my father Shri L Venkatasubramanian, during a meeting conducted on 14.3.2007 at Devi Thirumanamahal, Trichy 21).

On 17.03.2007, one gentle man from M/s Karuppiah Gas Enterprises came to my house for inspection, but we have not received any reply from them or from Sales Officer IOC, about the supply of refill cylinders.

Now the Government of Tamilnadu has issued orders, “Ration Cards should not be insisted upon by LPG distributors in future” towards LPG connection or supply of refill cylinders. Hence I have once again requested the distributors for the supply of refill cylinders through my letter dated 15.09.2008. The distributors once again inspected my house on 20.09.2008 and they returned entire documents on 24.09.2008 to me with instructions to approach Sales Officer, IOC (LPG), Trichy.

Contd..2






Page 2

The distributors has made endorsement on my request letter such as follows

LAST SUPPLY[protected]
Inspected the premises ONLY ONE KITCHEN
ONE connection stands his father name another stands in the name of bearer
Total four cylinder / Two PRS
Rubber tube should be change
NEED YOUR ADVICE
(with initial signature dt.20.09.2008 / rubber stamp)

In this connection I wish to state that my house is constructed with two kitchens, two separate front/back entrances and other facilities like bath room & toilet, separate sub meter for EB connection also available.

Above things are personally verified by the person came for inspection from M/s Karuppiah Gas Enterprises. But I cannot understand the reason behind the statement (ONLY ONE KITCHEN) given by the gentleman who inspected my house, which is basically wrong and not correct. If required, you are at liberty to inspect my house at any time.

On the above circumstances, I am once again requesting you to appraise the situation and expecting your favorable instructions for supply of refill cylinders through the LPG distributors.


Thanking you,

Yours faithfully,


(V SANKARANARAYANAN)

Encl: 1. Original representation dt 15.9.08 sent to M/s Karuppiah Gas Enterprises in which
Endorsement made by them.


Note: I have already sent this representation thro’ email to your email address on.30.09.08 for which no ack./ reply received till date.

(Sd)……
Dt 16.10.2008

[protected]@indianoil.co.in

Dear Sir,
Indane Dealer in Mangalore (Karnataka) has refused to accept transfer of my father's indane connection from Dharwad (Karnataka). The reason is that the house agreement is in may name. Though the agreement clearly states that I have taken two houses (one from myself and another from my father) the dealer refused to accet it. I have volunteered to admit that I have gas connection from other companies for my use. The dealer says there cannot be two connections on the same premises. How do I deal with it?

Dear Sir,

I have been alloted an Indane LPgas connection through Kangeyan Gas Agency vellore Tamil nadu. When i went to claim my connection the agent says that i cannot opt out of purchase of a gas stove. I informed them that since i already have a hotplate Wansa 2-87 with ISO9001 and ISO14001 i do not wish to purchase the hotplate provided by the agent. Thereafter the agent has become verry indiffernet and rude and after a site inspection he declared that the connection may be given if i write a declaration stating that the agency is not at fault if any danger happens to me or my family by use of this hot plate.
Is it right for them to demand such a declaration. Kindly let me know is it safe for me to proceed with using the hotplate and availing their connection. I fear that thay would purposely put me through difficulty and danger in future if i refuse to purchase hotplate from them. Kindly help me with this.

Thanking you

Dr Balu Krishna S MD DNB DMRT
Assistant Professor
Christian Medical college
Vellore
Tamil Nadu
[protected]

Not supplying within the time!
I have booked my gas on dated 13.06.09 and the booking No. is 704 on Karol Bagh Gas Agency, karol bagh new delhi-110005. Ph.[protected]

But not delivered till now

And every time you call them they have different answers, even sometimes going to the extent of telling us liers.

Pls. do the need ful.

Thanks

Sarbati devi
Customer No. 704
Ph. NO. [protected]

i have transfered my DBC connection from M/S Dinesh gas agency Kota to M/S Vikram gas Sikar. but till date the confirmation letter has not been recd by the new agency. they have reported unwillingness to issue connection. the details are as under:

TV No [protected] dtd 16/05/09 issued by M/S Dinesh gas agency ([protected]@gmail.com) deposited with M/S vikram gas (vikramgas.[protected]@gmail.com) on 22/05/09.

the information to this effect was given to IOCL authority concerned Mr Vimal kumar ([protected]@indianoil.co.in)

IT IS TO TAKE YOUR NOTICE THAT I AM REGULAR CUSTOMER OF INDANE, OUR PROBLEM IS THE SPECIFIC NAMED MANAS GAS AGENCY, NORTH BONGAIGAON ASSAM NOT FOLLOWS THE NORMAL REFLL DELIVERY RULE. AFTER BOOKING A GAS ONE CUSTOMER CAN GET ONE CYLINDER AFTER 2/3 MONTH LATER, WHICH CREATING TO MUCH TROUBLES TO ANY CONSUMERS.
THEREFORE, I REQUEST TO CONCERN AUTHORITY TO LOOK INTO THE MATTER SO THAT NOA NY CONSUMERS GETS HARRASSED ANY MORE.
thanking you.

I have Indane Gas connection In Hyderabad, Madhavi Gas Agency. I book for a cylinder on 3rd June 2009 till they are not delivered that today is 19th June 2009. I have only one cylinder And their response also very poor.

dear sir,
i have recently converted my gas connection from single to DBC from indane gas service.my distributor charged Rs.1700 for this.Though the receipt he has given indicates sum of Rs.2200 the break-up of which is as followes
cylender 14.2 KG - Rs. 850
cylender 14.2 KG - Rs.1250
regulator one - Rs.100
total= Rs.2200.00
please clarify why has he charged for two cylenders when i already have one and why the charge for the regulator which i dont need.?

Dear Sir,
Today i was go to local office of indane gas agency (Ambesh Gash Service), Alka puri, Alwar (Raj)-301001.
I want DBC connection but Ambesh Gas Agency's told me " we will issue your DBC with in 15-20 days but there is a condition on DBC that is -you purchase a lady sute (fire prove). this is compulsury from company".
May i know - Lady sute (fire prove) purchase is compulsary for DBC & Gas stove purchase compulsary for First connection.is it mandatory for first gas connection & for DBC

Thanks
Yogesh

Dear Sir,
Recently I shifted my residence from Ludhiana to Selaqui (Dehradun). I have surrendered my connection at Ludhiana and brought with me a TV No:[protected] dated[protected].
The copy of this voucher was submitted by me with the distributor located at SAHASPUR: namely sahaspur gas agency on 28 th of april for necessary transfer. After constant follow up I visited the agency on 20th may. I was told that the transfer voucher has not come back from Ludhiana. I visited them once again on 24 th again on 29th May. On this day I was told by one employee Mr Rawat that I have to give him one more copy for re-processing the voucher.
I am in touch with Mr Rawat on phone almost every three days. As of today he has not given me any positive reply. I do not know whether i will get my connection transfered.
I noted down the number written on the board for assistance by indian oil corporation. but the number is not existing.
I donot know how I will get my connection transfered.
My contact number is[protected]
Can some one help me?
Thanks
Balakrishnan K R

i have lost my blue book somewhere in the city jhansi. As per norms of IOCL i have fulfill all the required paper they demand after that he gave me a sign paper not blue book for future booking of gas and told me after some time i give you blue book but till date i booked my gas with out blue book.plz provide it as soon as early

gas agency Narmata gas agency Jhansi
consumer name Smt susheela devi
mobile [protected]

My new Indane gas cylinder was leaking, the smell wz too much. I called up a complaint cell number on the bill [protected], the person who answered heard my complaint & when I asked him as to what time he was going to come & solve the problem he started shouting at me, using abusive language, & telling me that I was not their boss as to tell them when to come & when not to. When I asked him his name & his boss's name he screamed further & told me that his name was Suresh I can complaint to whomever I want to & that he will get back to me.
I must say Indane gas is making a high name having such employees who have no manners or public communication skills & ill treat their customers. Such harrassment & torture is unasked for since they are providing all paid services.
I wish to see some action taken & no threats please.

Hi,
This is Abhishek Dey and I have an Indane gas connection from 2005 with Gajanana Enterprises (Customer number 44276), 4th Block, Koromangala. Recently I got married and it is becoming very difficult for us to survive on one cylinder. When I went to Gajanana Enterprises to book the 2nd cylinder I was informed that it will take me 2 years to get the 2nd cylinder. I was absolutely shocked to hear the same. How a 4 member family can survive with one cylinder is still not clear to me? Is this is normal procedure through out India or this is happening only in Bangalore? Please advice and need immediate intervention on this issue. Now I am planning to shift my connection with HP if they are willing to provide me with 2 cylinders. day by day the service is deteriorating. Regards.

Dear Sir,

I, the undersigned, am an employee of M/s National Insurance Co. Ltd(NICL). My wife Mrs. Gargi Mazumder is a consumer [consumer no. 226118] of Indane gas of M/s Indian Oil. Till date we were receiving the gas supply from the distributor M/s Cantonment Gas Supply, 38A/1, J N Tewari Road, Gorabazar, Kol-28. Recently we have moved to a new place namely Ultadanga and residing on Company (NICL) leased accommodation basis at Flat no. 36, 4rth Floor, Anandamoyee Co-operative Housing Soc, P/18/1, Ultadanga Main Road, Kol-67 . Ltd. of my landlord Mr. Swapan Kr Saha. Hence, we have requested for transfer of gas supply from above distributor to M/s M L Bose Enterprise, 552A Raja Dinendra Street, Kolkata-09 [Ph[protected] & 23545310] which is closure to my present residence. I got the clearance from the previous distributor and approached to the transferee distributor M/s M L Bose Enterprise for completing the necessary formalities. I provided them with all the necessary documents as mentioned below:

1. Transfer Termination Voucher giving detail of regulator and other necessary information.
2. Gas Consumer Card.
3. Photo copies of Voter Card, Pan Card and Ration Card of my wife to prove citizenship and earlier residential address.
4. Photocopy of Marriage Certificate of myself and my wife proving that Mrs Gargi Mazumder is my wife.
5. Copy of application of my present landlord to my employer M/s NICL saying that he is willing to give his flat on leased accommodation basis to me.
6. Copy of sanction letter of my employer M/s NICL to my landlord Shri Swapan Saha permitting me to reside in his flat at Ultadanga Main Rd, Kol-67 on leased accommodation basis.
7. Copy of landlord’s declaration to the secretary of the Co-operative Housing society where the flat is lying, declaring that me, along with my family, will be residing in his said flat.
8. Authority letter from my wife authorizing me to do the needful on her behalf as she was not able to go.

After going through all the documents the distributor agreed to do the needful but subsequently they asked me to buy an Apron or a Fire Extinguisher to get my job done.
I was shocked to note that they were asking me to get either of the above without which they were not willing to do my job.

Once I refused to accept their proposal, they told me that my documents were not satisfactory as I could not show the present residential address proof in the name of my wife. They also asked me to provide the transferred Ration Card (to new address) of my wife to justify the present residential address proof.

In this connection, I declare that my wife is staying with me in the new address at Ultadanga Main Road, Kol-67, and this flat has been taken by my company M/s NICL on leased accommodation basis from landlord Shri Swapan Kr Saha. Henec, our present residential address proof is issued in my name only and not in the name of my wife.


Hence, I am very much upset with this kind of harassment which is taking a heavy toll on me both physically and mentally.

Therefore, I would like to know from your goodself:

1. Is it possible for a person to transfer the Ration Card each and every time while he/she is moving to a new place for a temporary period of time?
2. Were the documents, submitted by me, not sufficient? If not, please let me know what more documents do I need to provide?
3. How can I provide a residence proof of my wife for the flat which is taken by my company on lease on my behalf?
4. Can any transferee distributor force an existing customer to get an Apron or a Fire Extinguisher just to do the transfer formalities?
5. How can a distributor harass an existing consumer on flimsy grounds just because I have not accepted their proposal to buy an Apron or a Fire extinguisher?

Hence, Sir, I would request you to do the needful and advise the transferee distributor accordingly so that I can have my gas supply immediately as I am already running out of gas.

Thanking you,
Yours faithfully,

Achintya Mandal
Flat no.:36; 4th Floor
Anandamoyee Co-op Hsng Society
P/18/1; Ultadanga Main Road
Kolkata-700 067
Ph No: [protected]
e-mail: achintya.[protected]@nic.co.in

Dear sir,

This is not a complaint but I need clarification I am a consumer of Indane LPG gas domestic connection I have been getting one cylinder from 2005 from Indane gas agency at Salem I paid deposit and one cylinder cost at the time of registration. The requirement of additional cylinder in the year 2007 I registered application for additional cylinder and month back I received letter from our agency saying that before 30 days I ahve to bring regulator, additional cylinder registered receipt, gas book, ration card and the receipt of first payment also I should bring this stated in that letter. But I tried to locate the receipt which was misplaced because it was given 2005 so I could not find it. But when I approached our agency people they insisted me to bring that receipt as I have been getting cylinder from 2005 till now and they have duplicate copy of that receipt and all other documents I have with me even though they refused me to give additional cylinder and they suggested me to go and get an affidavit from a local natary public advocate. I really dont understand what is the purpose of the receipt which was given four years back and what is the use of asking now related with additional cylinder? Since they have a duplicate copy cant they take and keep it in our customer file? As they know I am the customer and they know very well that now only they are going to give provide me additional cylinder and I am readdy to pay the deposit amount of Rs.1650 and all other documents but what they really wanted to do with that receipt? why they insisted me to get an affidavit from an unkown lawyer than the agency supplying cylinder every month? I really dont understand the relevance of asking that receipt as I paid full amount for that previous cylinder if they really want to get the information from that receipt they have in their system itself.

So what is the solution for this problem? kindly let me know is there any specific clause or rules and regulations are there to submit the receipt to agency because when I asked this question they shared this is mandatory for Indian oil corporation so I have to submit this with them if not I will not be given additional cylinder.

Thanks and regards,

A. Gnanasekar
Salem
Tamil Nadu