[Resolved]  Indian Oil Corporation — Replacement of Gas Regulator

Sir,

I am having a connection of Indane Gas from your dealer M/S J.K. Gas, 79/16 B, AJC Bose Road, Kolkata. I came here in Kolkata on transfer from Panchkula (Haryana) about in the year 2006. And when I got my connection from them after producing required transfer documents, I had to wait for about 15 days or so and at that time also I had to post a mail to you to look into the matter. After that they gave me the connection, but with an old regulator with a promise to replace the same soon. Somehow the regulator was giving service to me and as I was staying alone I was not using the gas much. But now my family had also joined me here in Kolkata and that old regulator is almost damaged completely.

After persistent efforts and reminding M/S J.K. Gas, they send their mechanic for verification in the last week of December, 2007. He agreed that regulator is faulty but told that the same can be replaced only when I get my rubber pipe replaced as the same is of not up-to-the-mark. When I didn't agree for that he went back without replacing the same. To run my kitchen, I had to borrow a regulator of my neighbor. on 25th of January, 2008 I personally visited them for taking DBC and requested them to replace my faulty regulator. But till date no one has come to replace the same. in the meantime I had got my second cylinder also. Please let me know-
1. Whether there is any precondition that for replacing faulty regulator can be replaced only after getting the rubber pipe replaced to the satisfaction of the mechanic.

If so, just confirm me by return mail, and instruct them to replace the rubber pipe and REPLACE MY FAULTY REGULATOR ALSO.

And if this is not a precondition, just instruct them to replace the faulty regulator and provide me another regulator at the earliest.

Yours truly,

Virender Rai
Consumer No. : 18714
flat No. 410, 4, Puran Chand Nahar Avenue
TALTALA, KOLKATA – 700 013

Cell No. [protected]