Indian Railways — HARRASSMENT BY RAILWAY BOOKING STAFF
I was issued Rly. warrant from mumbai to Delhi and back, to attend some urgent official meetings, at mumbai it was exchanged but when I went to the ticketing counter at Sarai Rohilla it was not honoured saying that since name of station written in railway warrant was Delhi to Mumbai and it was told by booking clerk that there is no rly station by the name of Mumbai hence it can not be honoured. but it is obvious that all the station (Bandra, Dadar, Mumbai central, borivali etc) comes in mumbai only. Even I met Supervisor Mr. Surender singh who also refuse to honour it saying that if we will honour it there will be audit objection . Eventhough everything was okey but they refused to honoured even the destination was clearely written. if there are multiple stations in a particular city then any of the station will serve the purpose. Due to the refusal by the railways it cause a lot of invonvienence to me. This was due to foolishness of that particular railway staff. I have faced this kind of problem in delhi only, hence i hope necessary instructions will be issued through ur good office in this regard . Thaks with regards MC LAKHERA
[Mar 28, 2014] customer support has been notified about the posted complaint.
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