[Resolved]  Indiatimes Online Shopping — Order has not been shipped after 30 days

Dear Sir/Madam,

My name is Manish Rathore sending this mail from USA. I'm having a tough time since last 30 days dealing with Indiatimes Shopping the online shopping which I did on dated 24th of Nov and booked one order for following items online through Indiatimes shopping:
a) Cake+Flowers --- Shipped
b) Teddy Bear ----- Canceled
c) Steam Iron ----- Not been delivered nor I got the refund after 30 days.

I booked one order for all of the above to deliver it to my sisters place at Bhopal (MP) on her B'day.
Although Indiatimes Shopping delivered the Cake+Flower on the day it was suppose to be shipped on dated 26th Nov but after that I had a tough time dealing with Indiatimes and kind of response I received with them is really disgusting.
They did not deliver the above sub order Teddy Bear and Steam Iron at the same address. When I started following up to Indiatimes Shopping Customer Care office after making lots of International calls and informed their agent upfront that I couldn't wait for your response for long over the phone since I'm making international calls to follow up for my orders in spite of all that they put me every time on hold for a while and when i asked the status about why both the products has not been delivered even after 20/25 days they gave some weird reasons and after that I asked them to cancel both the orders since I'm not satisfied with the service and kind of response. The agent over the phone she gave me assurance that I canceled your both orders and we'll refund your money in your ICICI bank A/c. In-fact I received the mail of cancellation of the orders.

However, After 4/5 days I got another mail from one of the Indiatimes Shopping representative that we have canceled your one Teddy Bear (b) order and please check about other product which is Steam Iron (c) has been Shipped or not. Though I received the refund only for Teddy Bear order in my ICICI Bank A/c but the problem is till date even after 30 days neither Steam Iron (c) have delivered to the address nor I received the refund for same order. However, Indiatimes charged me 60 Rs for shipping the product.

On the whole I'm really pissed off the kind of service I received with them one of the product (Steam Iron) has not been yet delivered after paying well in advance including shipping charges. Almost 30 days has gone and I wasted lot of time and money each time after making International calls to Indiatimes Shopping Office.

I tried my best to get hold of them after sending lot of mails and calling them up...but unfortunately I didn't receive any positive response from them and now even they stopped sending any response to my mails.

Hence this mail I'm writing to take the stringent action against Indiatimes Shopping to please look into the matter and sought out the problem...I do have all the transactions mail of Indiatimes Shopping based on your request I'm ready to provide all that.

The bottom line is extreme customer dissatisfaction and fraud...Indiatimes Shopping management is hardly bother to look into the matter.

I would be really pleased if I'll receive any positive response from this board.

Thanks
Manish Rathore
USA- CA