[Resolved]  Indiatimes Shopping — different product supply

I'd purchase one hair trimmer/clipper from indiatimes shopping online threw net banking in the month of oct by slecting from so many products given on the company's website according the features.
link for the same given below:

http://shopping.indiatimes.com/i/f/t/Hair_Clipper_2F_Trimmer-pid[protected]ctl[protected]cat--pc--&bid=&am...⇄

but they sent me the different product. link for the same given below:

http://shopping.indiatimes.com/ism/faces/tiles/product.jsp;jsessionid=F6E4D2D3AB6AD9E5253416C4A9E2C8CB.node2?t...⇄

there are so many differents in both product. and rate different also.
When i'm trying to contact them on customer care no.[protected], only recorded voice in repeating all the time. Even 20 minutes of continuesly calling same result found, I think there is no customer executive is there to attend the customer's phone call.
And after mailing to thier operation head couple of times, the only respond i'd find is:- "Please accept my sincere apologies for the inconvenience caused, kindly give me time till tomorrow to investigate and revert".
After that no response found from their operation head also, even after continues two days reminder. same conversation is given below:-

[protected][protected][protected][protected][protected][protected][protected]---...⇄

solution please.

Sandeep
--- On Tue, 13/10/09, san dee <[protected]@yahoo.co.in> wrote:


From: san dee <[protected]@yahoo.co.in>
Subject: RE: Very much disapointing response
To: "operationhead" <[protected]@indiatimes.co.in>
Date: Tuesday, 13 October, 2009, 4:03 PM


Dear Mr. Singh,
Thank you very much for your revert.
Now please tell me the process of return of product, as your 10 Days Return Policy of products With No Questions Asked.

regards,
Sandeep

--- On Tue, 13/10/09, operationhead <[protected]@indiatimes.co.in> wrote:


From: operationhead <[protected]@indiatimes.co.in>
Subject: RE: Very much disapointing response
To: "san dee" <[protected]@yahoo.co.in>
Date: Tuesday, 13 October, 2009, 3:45 PM


Dear Sir,

Please accept my sincere apologies for the inconvenience caused, kindly give me time till tomorrow to investigate and revert.


Regards,
Karn Singh



[protected][protected][protected][protected]
From: san dee [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, October 13, 2009 12:37 PM
To: operationhead
Subject: Fwd:Very much disapointing response


Still no response found. Yesterday I've sent this mail to you from my another id ([protected]@in.com) and today i'm sending this again with some more information regarding the received & ordered product as given below:-


I'm sending the links of product SENT BY YOU & ORDERED BY ME as followed

Product sent by you:-

http://shopping.indiatimes.com/ism/faces/tiles/product.jsp;jsessionid=F6E4D2D3AB6AD9E5253416C4A9E2C8CB.node2?t...⇄

Product ordered by me:-

http://shopping.indiatimes.com/i/f/t/Hair_Clipper_2F_Trimmer-pid[protected]ctl[protected]cat--pc--&bid=&am...⇄

Please go threw and revert asap.

Regards,

Sandeep Saini
Mob:- [protected]
ord no.[protected]








Dear Sir / Ma'am,
I've order one Hair Clipper / Trimmer (Order no.[protected] on dated 06 Oct 2009 after seleting it from so many given product on your site.
but i got the different product delivered to me on 12th oct 2009 . and when I,m calling on your customer care no. i.e. [protected], the response I've found that customer care no is changed to[protected]. After calling on this new no response found (call is not connecting). On calling another given no i.e.[protected] is only singing that "sabhi grahak pratinidhi abhi wayast hai. kripya line per bane rahe." (all customer executives are busy right now, please hold the line.). Even after 20 minutes continuesly calling same song is repeating.
And I want to return this product immediatly. Kindly guide me, what to do?
This is the worst experience of mine on online purchasing. I'm a regular on line purchaser. Once before I sent mail on Your feedback section, but no response found. This is very much disappointing.
Please revert me asap. because You have only 10 days return policy and time has been stared.
regards,
sandeep saini,
contact no.: [protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄

kindly help me regarding this..

regards,
sandeep saini,
contact no.: [protected]