[Resolved] Indiatimes Shopping — Delivered Samsung Galaxy S3 with Broken Seal | |||
Hi Team, I recently ordered a Samsung galaxy S3 in Indiatimes Shopping site online on 16th May 2013, I received the package on 25th May 2013. when I opened the package from bluedart, the Samsung seal which says "donot accept is seal is broken" was is a tampered state, but there were other stickers which on the other side were new - "seems like stuck over the old seals". I raised a case with them immediately after calling and speaking to many of their customer care reps. order id # [protected], case id #884221 which was created against this issue on 25th May 2013. but till now there is no response and every time we call them or chat with them online there is no appropriate response. they just inform us that we need to wait or simply mention that some one will get back to us. This is really not a professional ethic that is show cased by Indiatimes Shopping. I kindly request concerned authorities to taken necessary action. please do help me getting this resolved Regards Senthil K Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
@ Indiatimes Shopping - no action taken, very irresposible customer care, ordered the product on 16th may today is 12th june, i have send the product from my side to ITS, but they are not receiveing the product, just re-directing the consignment from bluedart to different addresses.
from 6th jun to 12 jun the prodcut / consignment is been sent to different places / offices of ITS and vice versa.
but as a customer im really frustrated with this kind o[censored]nruly behavior, every day i call the customer care but reapted answer asking to "wait" already 1 month passed and escalation desk also says the same, no difference.
I understand from lot of issues posted in various forum against ITS, i think ITS is trying to take our money and just rotate them for their financial needs and atlast simply close the issue by saying no stock. or something of that sort.
why this kind of wicked business practiss i dont know ...
from 6th jun to 12 jun the prodcut / consignment is been sent to different places / offices of ITS and vice versa.
but as a customer im really frustrated with this kind o[censored]nruly behavior, every day i call the customer care but reapted answer asking to "wait" already 1 month passed and escalation desk also says the same, no difference.
I understand from lot of issues posted in various forum against ITS, i think ITS is trying to take our money and just rotate them for their financial needs and atlast simply close the issue by saying no stock. or something of that sort.
why this kind of wicked business practiss i dont know ...
Dear Mr. Kumar,
We deeply regret for the delay in responding you.
As of now the issue stands resolved from our side as you have received the new product which was reshipped from our side.
Kindly confirm for the same so that we can close the ticket over here too.
We deeply regret for the delay in responding you.
As of now the issue stands resolved from our side as you have received the new product which was reshipped from our side.
Kindly confirm for the same so that we can close the ticket over here too.
Yes I received the product, but again its was box with seal broken. I really felt like a fool waiting for 45 days to get a broken seal product.
ITS is a pakka cheat...
I will post the pics asap...
Any one who sees my post pls do not buy from ITS even it is 50% discount
Be careful with such companies
ITS is a pakka cheat...
I will post the pics asap...
Any one who sees my post pls do not buy from ITS even it is 50% discount
Be careful with such companies
Dear Senthil Kumar,
We have come across this old review that you have posted. As per our records, the issue stands resolved.
Thanks,
Indiatimes Shopping
We have come across this old review that you have posted. As per our records, the issue stands resolved.
Thanks,
Indiatimes Shopping
Unauthorized deduction from the mobile balance
Unauthorized deduction of Rs 5 from the phone call balance at every after 7 days without any prior information or without permission.follobsnl
my number is [protected]. kindly unsubscribe unauthorised deduction and sms services provided http//wap.indiatimes.com/follobsnldea.aspxCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
43%
Complaints
811
Pending
0
Resolved
325
+91 90 2466 6666
+91 90 2488 8888
+91 12 4451 8550
Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
View all IndiaTimes.com contact information
We deeply regret the inconvenience faced and promise to resolve this issue as soon as possible. Your complaint has been moved from the forum to our Customer Help Desk and we will update you on the same very soon.
Thanks,
Indiatimes Shopping