IndiaTimes.com Complaints & Reviews

sir/madam

i purchased on product (i.e laser jet printer ,canon MF 3110 ) with order number --[protected] from india times shopping ,by paying money in advance by credit card. order expected delivery date is over now. when i track product online it seems that product is returned from nashik only without any intimation to me .
this is my aramex shipment number.
Shipment Number:[protected]

when i contacted to indiatimes shopping ,they are saying we cant cancel your order until we receive our product back and their after we will charge you again to cancel it. what is my misatke in that?? i i do ??

Hi,

I have ordered two items in Shopping.indiatimes.com online shopping.

Only one item is received after 10 days but not the another one, after 15 days I submitted the complaint and they told "NO STOCK".

So I accepted for refund on december 28 2012..

Its been 3 months from the date of order and I have not yet received my refund coupon.

Most of the items displayed in the website are "out of stock" but they are not updating the same.

I have been submitting complaints from the date of order but receiving poor customer service from them.

GUYS PLEASE DONT CHOOSE indiatimes website for online shopping.

Dear Sir,

I have bought a mobile from india times shopping website which delivered to me on 16th feb 2013. After two days i noticed that the battery is draining out very quickly. After that mobile was not getting on. I went to Authorized Service Centre and they gave me DOA Certificate and i sent the scanned copy on [protected]@indiatimes.co.in as india time people told me that they will lodge the complaint when i will mail them the same on 21st feb 2013. They told me to send the mobile back to them through courier and they will give me a gift coupon of rs 250 against courier charges but when i went to Bluedart courier ltd office they told me that its an expensive mobile and it will cost me Rs 1500 for courier charges. So i called up again on indiatimes shopping helpline and they assured me that they will provide me the reverse pickup and gave me the time till 4th march 2013 but till now they havnt provided me the reverse pickup and that TAT of the resolution is 15th march 2013 only. Each time they are requesting for give time for 24 hours but nothing done. Please help me out . My complaint number is 696803 and the order number is [protected]. The mobile is Karbonn a111 and its cost is Rs 9500.

Regards
Hitesh Sharma
[protected]

I booked 1 mobile on 8th Feb. 1 month passed they didn't deliver. Now they are not refunding my money also

this is a second complaint-

indiatimes shopping
Order No.: [protected]
Order Date: 09-Jan-2013 08:30 PM

i ordered two products

1) Strontium Pollex 4GB Pen Drive
(i did not receive the product as described, then i was said i will get a Rs. 200 Gift Copoun which i did not receive till date, then the last time i got a call i said i dont want the GC as i will not shop with you and i want a refund)
many complaints have been made - but no response

2)Laptop Notebook Skin High Quality - LP0252
(i did not receive the product, i gave an alternate address, still i did not receive the product, then i said i want a refund Rs. 301 but i received a refund of Rs. 158.72)

i dont know what is the matter with my case
are they fooling me around

or INDIATIMES is turning in beggar and looting customers

i just want to know will i get the full back or not.

Order:[protected]

Hi All,
Do not buy anything from Indiatimes Shopping.
Here my experience with them, I placed a mobile order [protected], on 21st Feb, when I called INDIATIMES SHOPPING representative ADITI SHARMA, told me to wait for one more week to get this product delivered as been told by her manager. When I asked for the name of her manager she told that she cannot provide the name and will give case manager name. And she LAUGHED on me while giving this information.

Day before yesterday when I called they told me that I will be getting
a call in 24-48 hrs.

Such awful customer service and failing to meet customer experience.

I believe Indiatimes Shopping do not know the value of time.
Despite I have called multiple times and several emails been sent.

I have the message where it is told that the expected delivery date is 04 March 2013. And screen shot of your website where the expected delivery date is 06 March 2013.

On Jan 18, 2012 9:13 PM I have placed an order for "Samsung E2222 [protected]@222 Dual ". (Order No : : [protected])

The payment was successful. The company shipped the product through AFL courier which did not service my area, and it was returned automatically.
(AFL Express AWB No.:[protected])
I requested a refund and had been trying to convince them ever since that the amount was not refunded to my account. It is been over an year and I am really tired.
I have made numerous calls and send so many emails, including copy of my bank statement to the each and every contacts they gave me.
Every month I get reassured that the problem will be solved.
The company says that it is my bank’s fault and gives me fake transaction numbers, each time a different one.
I am a regular online buyer and my bank never cheated me (State Bank Of Travencore).
I would like to end this misery whether or not I am getting my money back.

Last time I ordered XOLO A1000 mobile(Order id- [protected]) from this site on 21st of Feb, 2013 for Rs 28,654 which after discount totaled Rs 24,355.9 approx. Firstly, I was told that expected delivery time of my order will be by 25th of Feb. Then after few days past the said date I called them up and asked about my order they said your order has been cancelled and the money will refunded within 5-10 working days. I called them again after few days since no response came from them. I emailed them 4-5 times, contacted them on their voice support everytime they gave me a fasle assurance that my case will be resolved withing 24-48 hours. Its such a shock that a big name like shoppingindia times backed by the Times group can do such a fraud with the customers.

Hi am Yathish i ordered karbonn A9+ ON 21st feb 2013 and my order no is [protected].

They are doing fake buisness, when i buying it is in stock but after am waiting 11 days they told that it is out of stock they are not replying properly and the call center person told that it is in out of stock do you cancel the order so i cancelled my order with sad.... they don't know how am waiting for getting the mobile and how much we have spend the time to buy the mobile, am so sad about their carelessness.... refund of my money is in progress but i don't know how many days they take to refund my money from these indiatimes bluddy careless peoples....

This mobile is in Stock now but the peoples are not ship that to me please help me to ship my mobile..

I don't want the refund, I want mobile of white or black any colour and with as soon as possible... my money with them only... Please tel them to send the product in time with good quality and help me regarding this and thanking you.....

Hi

This is Sushil K Madwani. I oredered HUAWAI ASCEND G600 mobile on 21st Feb 2013.

The expected shipping date was 2nd March, on the 2nd March itself I called customer care asking status they said they will deliver the product on time and I will recieve the product by 7th March.
On the very same day I recieved a call from them saying sorry sir we can't deliver the product, When I asked for the reason they opened a complaint and please read what is ahppening with that complain

Case Id. 716238
Order No:[protected]
Sub-order No:00001
Issue Type:Complaint Sub-Issue
Type:Non Delivery - TIL Logistics
Problem Area:Shipment Not Done In Sla

Remark 1: Hi Team,
1. I am unable to understand why after 10 days keeping my money, you are saying that sorry we are unable to shop the order.
2. As a responsible shopkeeper you could have checked your stock in advance and could have updated your site, so that I could have not ordered.
3. I missed 2 other opportunities for the same product on other websites ( ebay and Shopclues) during your inactive period. Now if I am going to buy the same product I have to pay 2000 rs extra, which is only because of your irresponsible behavior.
4. On Friday 1st March'13 5 PM , I got a call from Miss Komal Raheja Stating that IndiaTimes is unable to ship the product, On my insistence I got a call from Shyam Siddaqi, who promised me, he will get back with the product update by Sat 2nd March 6PM, which still I am waiting for.
5. One thing be sure either I want mobile or I want my complete money back with compensation without any condition or its better we should meet in consumer court.
6. I just want to tell you When I was browsing, I saw the brand image of IndiaTime is, 'better avoid purchasing from it as it always cancel the order after keeping money for 1 month'. so please change your image or keep yourself out of this business. Online business works on Trust.
After this fiasco I have lost my trust and I will also join anti-Indiatime brigade which I can promise is going to badly affect your business.

Have a trust like FLIPKART, which allow us to blindly buy the product.

Hope you can understand or it will be late
Mar 4, 2013 9:05 AM, (Sushil madwani )

Remark 2: I got a call from Bhuvnesh Sharma in the response of above Case ID at 12:30 PM on 04th March'13 Promising he will mention my every concern in case ID and will transfer this case to Shipping Department.
It seems I can't see his comments so please asking every concern person to please keep me in loop before taking any decision and if their is any mail chain flow please put me in CC my ID is :susheel.[protected]@gmail.com
Mar 4, 2013 12:35 PM, (Sushil madwani )

Remark 3: I talked with Rishabh Sharma @ 12:31PM on 06th March'13. He put me on hold for almost 10 mins and never returned back I have to call back again.
Mar 6, 2013 12:39 PM, (Sushil madwani )

Remark 4: I talked with Chetan Meena by calling on customer care @ 10:20 AM on 05th March'13, he promised me he will come back to me within 24 hrs with the solution.

Hope this time Chetan do not act like Shyam Siddaqi and think about customer first.
Mar 5, 2013 10:23 AM, (Sushil madwani )

Remark 5: I talked with Lakhan Chhipa @ 1:11 PM on 6th March'13
Promise he made: he will connect to higher authority, but nobody was available on floor( got the same ans 3 times) it seems the higher authority always go out to have fun instead be on floor to resolve the issue.

It is going to be a nice exp for me to shop @ Indiatimes, I will suggest everybody, whoever is reading to be responsible and move ur a** to do the work and satisfy the customer
Mar 6, 2013 1:16 PM, (Sushil madwani )

TO WHOMSOEVER IT MAY CONCERN
[protected][protected][protected]

Dear Sir/Madam,

My name is Dinesh Ramchand Gangaramani,

My complaint is that I've lost my an email account and entire data at www.indiatimes.com/mail as they have shut down; and I lost my an email account and entire data, If someone could help with retrieval back......

It is big problem and issues with lost data and a platform to email and communicate.
It would be great if someone can help me retrieving my entire email box details etc at an earlist...

I would really appreciate,

Regards,

Dinesh Ramchand Gangaramani.

Indiatimes Shopping ,

Order ID [protected]
Date 10th Nov 2012
Cancellation Date :- 19 Nov 2012
Order total :-5285
Payment Mode :- Net Banking.
complaint Id is # 560508.
SUBJECT:- Non receipt of refund amount.

I have order one Morphy Richards Microwave 20 MBG": on 10 nov. 2012 Order no [protected]
on 19 th Nov2012 I received your mail & SMS that as you do not have Stock you had cancelled the same order. & will refund the amount on or before 1Dec. 2012.
But till now as on 28th Feb 2013. the same amount is not refunded & not credited in my account.
I have already sent them 25times mail & 4 times call to their helpline. But no use.
I am NRI & staying in Dubai.
i feel they chit me.

unable to log in to my indiatimes e-mail account since a couple of days. my alternate id is [protected]@rediffmail.com. Please do something to get it working again....

I have purchased Karbonn smart tab tab in the month of Dec 2012. The ad published in the paper saying that the cost of TAB is 7000.00 which includes gift coupan of Rs 1000.00 and 1500.00 worth Reliance dongle free. I have sent so many mails and also made phone calls. None of them is bother to send us 1000.00 gift coupan. First i have sent on mail on 24.12.12. They sent reply saying that they will send the gc by 31.12.12. Again i sent a mail on 7.1.13 saying that nothing has come and no action from india times shopping. Ms Pooja Yadav replied saying that with 48 hours my case is refered to team leaders and they will sort out the issue. Again on 15.1.13 i have sent mail and this time Mr. Kartik Pahwa replied the same that with in 48 hours they will sort out and team leaders will call u. Nothing has happend. Again 28.1.13 i have sent mail refering all old mails. This time Mr. Vishnu Sharma replied with same above answers. Again 12.2.13 i have sent a mail and no reply and again i sent mail on 18.2.13 and this time Mr. Bhopal singh sent a reply saying the same above. I am fed up with India times shopping and request you to intervene and solve my issue.
Regards

Ramesh Babu

I ordered My Product on 7th January as Order No. [protected].- Sony PS3 Super Slim 500 GB
Initially it wasn't delivered until reminded 4 times and then to my surprise Tweaked Packaging as Games Supplied By Sony as part of Product were missing. Complained same day as 645086 on 21st January but not resolved till date. Seems India Times is doing a Big Fraud on the name of Shopping. Even when not able to deliver committed not even responding to emails and giving new Date every time.
Is it possible to resolve before go to Consumer Forum?

I placed order for product "Salt & Pepper Shaker - Slim (Mosaic Houseware)" at Indiatimes Shopping website on 5th Jan 2013. The offer price mentioned on the website listing was Rs. 185 after discount on price of Rs. 245.

I received the product and was amazed to see the product was not having any MRP mentioned on the box or on the product itself. I raised a complaint as its illegal to sell an Indian product without MRP mentioned on it. Case number : 621876

I got a call and was told that they have all rights to seLl product without MRP and this is a fake case opened by me.

Later on I contacted Mosaic Houseware to know the real MRP of the product and I was informed its MRP is Rs. 175.

I wrote several mails to Indiatimes for speaking to seniors who can resolve this issue but they dont reply at all.

mails written to their email ID's [protected]@indiatimes.co.in & [protected]@indiatimes.co.in

Dates of mails written by me
12th Jan 2013
14th Jan 2013
15th Jan 2013
13th Feb 2013
19th Feb 2013
23rd Feb 2013

I have still not got any response.

Biggest issue is that how can any website inflate MRP of the product on website and then show discount of 25%. Even after giving discount of 25% they are selling it more than MRP of the actual product.

I need immediate compensation for cheating me, waste of my effort time and energy and also a written apology from Indiatimes Shopping.

Dear Sir,

I ordered an annual subscription of Better Photography Magazine from Indiatimes Shopping online. I ordered it on 11th Nov'12. I was told that my subscription would start from Dec'12 and will end in Dec'13. But as on today 23rd Feb'13 I have received only one edition and that is of Jan'13. I was expecting 3 editions till now but unfurtunately i have got only one.
I registered a complaint...

I ordered Nokia Asha 308 (gold) dated February 8, 2013 vide Order No. [protected] through shopping.indiatimes.com. Around 15 days later the shipping details were updated. When I tracked the shipment (Blue Dart, AWB: [protected]) I found the details were incorrect. After that when I contacted customer service they said that they have cancelled the order. I used a gift card of Rs. 5000 while payment which was verified and approved by indiatimes . Now that gift card is no more valid. This is a severe treachery on part of indiatimes shopping and I would like to lodge a complaint against them.

GEORGE TOM VARGHESE

RESEARCH SCHOLAR, VLSI LAB
DEPARTMENT OF ELECTRONICS AND
COMMUNICATION ENGINEERING, N.I.T
ROURKELA, ROURKELA, ODISHA -769008
ROURKELA, ORISSA 769008
INDIA
[protected]
Email: [protected]@gmail.com

I bought a HTC mobile phone through Indiatimes Shopping website on 14Dec choosing the 6 months EMI offer on credit card. However the entire amount was charged to my credit card and no EMI conversion happened. Raised the complaint (complaint No 614578) with Indiatimes around 45 days back and still it's not resolved. Every time I call, they have a standard useless response that I'll get a call back within 24 to 48 hrs from the concerned department but only a couple of times got a call back from them saying that the problem is resolved but it was never resolved. Some of the customer service agents do not even understand how the EMI option works.

So please do not get cheated by EMI offers from Indiatimes Shopping. You will end up paying interest on the credit card balance as the transaction amount will never get converted to EMIs.

My Order ID: [protected] Dabur Honey from Satvik Shop placed on 2nd Jan. 2013 not received till date.

Order ID: [protected]
Order Date: 02 Jan 2013
Payment Mode: Net Banking
Order Item ID 00001

Product Name Dabur Honey

Expected Delivery Date 15 Jan 2013


Satvik Shop had provided shipping details as follows :
Order Item ID Product Name Price
(inclusive of shipping) Quantity Courier Name Tracking No / AWB No Expected Delivery Date
00001 Dabur Honey 290 1 DTDC X02398804 08 Jan 2013


I have been calling DTDC & Satvik Shop almost every alternate day & all I get to hear from Satvik shop is that " your complaint has been registered & our Executive will get in touch with you"

After further investigation DTDC executive revealed that the said shipment was taken back at the airport itself by Satvik shop as there was some leakage in the bottles. Futher on 18th February they updated the status that I refused to accept the parcel and hence it was sent back.

Where as I am not getting any satisfactory reply from satvik Shop.

They are playing musical chair.
Tracing my order is such a mental torture.