IndiaTimes.com Complaints & Reviews

hello sir/mam,
i purchased a Asus X54C-SX454D Laptop - i3-2GB-500GB-15.6-inch from shoppingtimesindia.com on dated 5 march 2013 in 25899 rs. my order no. [protected] they update courier docket no on dated 14 march. but still its show its wrong docket no. still not get either my order or my money back. many times i called customer care but every time they excuse me we ll update in 24 hours working hours. i don't when will their 24 hours lapse. now its more than 1 month of non delivery of order. i am totally fed up making calls and emails but very poor feedback. please friends take care of buying from indiatimes. its froud company. actually i faces a problem in my last order but my mind not work i trust again but they prove they are not trust worth. please take a forceful action against this company.

thanks

I have ordered HTC Explorer mobile on June 2012 and get delivered without the Invoice.After couple months my device was getting some problem while picking up income calls then I visited HTC service center to fix the issue.Service center insisted for Invoice copy.Due to failure to submit invoice copy they were not fixed issue in my device.Then immediately on February 2013 I have put a mail requesting for invoice to http://shopping.indiatimes.com and that day onwards customer service team of http://shopping.indiatimes.com,saying some stories on mail and till now not yet issued any invoice copy to me and always saying that "concern department is looking your issue.Thank you for your patience".

How to take action on this site.Please send me advice to get issue resolve asap?

FRAUD ONLINE PURCHASE FROM SHOPPINGS.INDIATIMES.COM

I have placed an order for a Tablet on 07.03.2013. I have also made 100% payment through internet banking. But till today i.e 05.04.2013 I have not yet received my item. It is a very shameful matter that, the customer care peoples are also neither taking my call nor attend for direct chat except single times. They are grabbing money by showing attractive scheme or offer. I have lost my patience to wait further.

I am furnishing herewith the details of complain lodge but not yet resolved till date


Case Id. 751590
Order No:[protected]Sub-order No:00001Issue Type:ComplaintSub-Issue Type:Non Delivery - TIL LogisticsProblem Area:Shipment Not Done In SlaResolution Date:Mar 29, 2013Case Status:Under ProcessCase Creation Date:Mar 19, 2013 5:00 PM
Description:I have place my order on 07th March 2013. I have not yet received neither my product nor shipment information.
Remark 1: Dear Sir,
Further to my Case Id. 751590, I fail to understand that why you had not shipped my order till date. It is expected from a business house like India times.com Mar 21, 2013 5:03 PM, (Ramakanta Mohanty )

Dear Sir/Madam,

i m shopping one asus laptop on 12th March. and they ship my product on aramex courier AWB is [protected] and my estimated date is 25March.when i contact to aramex they tell me it will be back to shipper
for some reason.and till now when i contact to indiatimes they take a many more times. my order no is
[protected] and my complain no is 763894

So, please help me and solved it urgent.

I placed my order([protected]) on 21st March and the promised delivery date is 4th April , however I did chat with Customer Care on 28th March, as per him it should have shipped on 30th Mar13. But i checked the online status it’s still showing to be shipped inspite of this i got a sms stating "due to festive season may be a delay by a week in delivering your order" . Is this the right excuse to give to the customer? . I called to customer care somany times surprisingly all have given different-different excuses. It seems that they cheated me and Indiatimes is totally fraud company.

Today i got a call from them and they said that they can't deliver the product as per the given delivery date and they will dispatch it asap. I think they cheated with me and i won't get my product.

Many more people have suffered from them I want you to take some serious action against this Fraud company.

Sir,
I took part in kambola auction held on 17.03.13 for a Karbonn A1 plus mobile. At the end of auction I checked the winner list I found that my bid of Rs 16.34 was declared as winner for being unique and lowest. The very next day i.e. 18.03.13 I contacted kambola at [protected]@indiatimes.co.in regarding further course of action for claiming prize. I got an email from one of their staff Miss Soniya Mehta asking for my name and address and feedback about kambola and a question to which I promptly replied on 18.03.13 itself.
Few days passed no communication was made by kambola team to me. Then I mail them asking for further course of action. In response to that Miss Soniya Mehta called me informing that I am not the winner of the auction held on 17.03.13. Again I mailed them at [protected]@indiatimes.co.in to inform me about the winning bid of auction held on 17.03.13 but till today i.e. 31.03.13 I didnt got any reply.
Today I again checked the winner list and found that my bid of Rs 16.34 was still shown as the winner of the auction held on 17.03.13 but Kambola team is very non-responsive.
please help me in this regard so that I could claim my prize.
regards,
Deepak Kr Choudhary
[protected]@yahoo.co.in

Indiatimes shopping is a cheat online company. I hv placed an order [protected] for micromax ninja a89 on 12th March 2013 @ the time of order the product was in stock. But after 20 days they still not shipped it & on complaint they r not responding. CC told that when it will be in stock they`ll ship the product.WTF never buy anythin form indiatimes shopping...................as per their website the complaint status is given below...............

Case Id. 766068
Order No:[protected]Sub-order No:00001Issue Type:ComplaintSub-Issue Type:Non Delivery - TIL LogisticsProblem Area:Shipment Not Done In Sla
Resolution Date:Apr 11, 2013Case Status:Under ProcessCase Creation Date:Mar 26, 2013 9:55 AM
Description:online-Customer wants the product but it is still not shipped, so please do need full asap Logistic Type:-til Order date:-3/12/13 Expected shipping date:-3/20/13,
Remark 1: kya ho kya raha hai case me koi batayega
20 days baad bhi no reply Mar 30, 2013 8:06 PM, (Yogesh Tiwari )
Remark 2: hello sir still not shipped
do the needful asap Mar 29, 2013 12:44 PM, (Yogesh Tiwari )

Respected sir/madam

my name is kuldeep dandotiya and i have placed an order for Voltas 1.5 Ton Split AC - Gold 3S-N on 16-Mar-2013 10:54 AM at indiatimes shopping and made payment of 24876 through my credit card against my order no [protected].
As per delivery schedule product was supposed to get dispatch by 25th march and deliver by 29th march. when i called on 25th to confirm product dispatch details and they told me that we are unable to ship this product on your address (MIG 454 old housing board colony morena mp-476001) same time i have given my alternate address of gwalior and delhi and i told them to deliver product at my delhi address if there is delivery issue and while placing order i was confirmed that your area is serviceable and we will surely deliver product bt 29. On 30th march when i called to know that when i will get my product.
customer care executive confirmed me that the product will shipped by Monday and after that i got a call from their department that the product is out of stock. i have purchased product for my sister's marriage and now after 15 days company is denying to deliver product strange but now i am helpless. kindly help me out as they are providing handsome discount offers to attract customers and once they receive payment then they have full right to take any decision and these companies are playing with the customers money and emotions according to them, they are just making money by cheating with customers and it is happening because there is no proper act or regulatory in india to stop all these. i am very depressed and even i am not able to face my family as i told them not to buy ac from market because i have already purchased. i am ready to file case against the company and i have all the sreen shot, voice recordings and confirmation mail.please help me out.


thanks and regards
kuldeep dandotiya
phone no : [protected]

I ordered a Nokia Lumia 620 through Nokia official website which redirected to Nokia/India Times Shopping which are their partners. I placed the order on 9th March & did not receive any call or sms from Indiatimes Shopping confirming my order. They did send an e-mail at the time of Order. Entire amount for Nokia Lumia 620 i.e. Rs. 14999 was paid on 9th March by credit card. I did not receive any updates & being concerned I called their customer support on executive earlier informed that Shipping would be done 16th March. On following up on 16th March it was told by India Times Shopping executives that it was Shipping date & we will receive Product on 19th March. When we followed up on 19th March and were told that Phone is out of stock & has not even been shipped.

Outraged, we tried talking with Floor Lead or Manager, Executives were trying to misguide by playing with words that team would get in touch to resolve issue/ update us on the order status but did not give conclusive info on delivery date. Irritated with the inability to give definitive answers we tried to escalate but not sure if I was even connected with managers. A complaint was created by CSE on 19th & order was cancelled when we were told that refund would be made within 5-7 days & India Times Shopping executives were reluctant to even send an e-mail stating the same. Finally after a lot of discussion they sent an e-mail stating refund would be made in 5-7 days. Eventually, today on 28th March we again followed up from India Times Shopping as we haven't received any intimation or update on refund. 1st Executive tried to blame us saying that we asked for an e-mail hence they did not call us for updating (Not sure what does that mean?). On asking for refund & firm date on refund the executive said that they would update us in 48 hours, angry we inquired would they update or refund in 48 hours. On this he placed our call on hold multiple times & said he would connect us with their Senior, subsequently call was disconnected. India Times Shopping is misguiding customers by stating that Phone is in stock, secondly no one follows up & I have been calling for past 4-5 times & none of the issues have been handled. Plus I am suffering as I did not get the product plus I paid Rs 14999/- from my credit card which haven't been reverted in even 20 days & I will pay interest for these 20 days. While no one at India Times Shopping is taking ownership on the mistake & are just passing my call where the new guy has the same statement "I understand your concern", "I really apologize", " We have passed the info to concerned Dept" , "Someone will get in touch with you" Blah Blah... Please help me with this grievance & assist in getting justice. I will also post some of the proof's as I took screen shots while shopping & subsequent complaint.

I ordered a "Gym Combo" from Indiatimes Shopping on 24th Feb., 2013 after seeing the ad in Times of India main paper. Within couple of hours of receiving the product, I called its CCS to express my dissatisfaction with the quality of the items in the package, and asked for a return. Indiatimes Shopping return policy do not cover "..innerwear, cosmetics, socks, deodorants, perfumes, toys and any free items received" . My order include none of this.

I've been calling their CCS since that day and everytime I'm asked to wait for a call back. Later, after few days they told me that my issue has been escalated to their "case manager". After hearing the same thing 2-3 times, I asked them to let me have a word with my case manager - on which the CC agents tell me that they are not allowed to do so but would arrange a call back within 72 hours. I never received that call. Its been over a month and there hasn't been any response to my return complaint though I've been given a complaint no. (708234; name: Syed Munis). There is no sign of reverse pick up and everytime I'm given date/day for the pick up and the promise of a call back. The CC agents have also told me that my money would be returned through DD within 10-15 days of the reverse pick up. Now, I don't know if to trust them or not with returning the money after they've picked up the product, when they haven't even send for the pick up till now.

Although their CCS agents talk politely and with patience but my experience with Indiatimes Shopping has been very disappointing, in terms of the quality of the product, as well as with their post delivery customer service. Online shopping is relatively new in India and has been catching up only for last 2-3 years. If such established business houses run companies like this, its the credibility of the sector which is at stake. It gives bad name to others who might not be as incompetent. I think the service on return policy should be handled with much more care and swiftness than the actual shopping to build credibility of online shopping.

shopping.indiatimes.com is a completely fraud company .After i canceled my order they called me from[protected] and said me we are apologized for our mistake please give your account details we ll return back your money but I doubted ,how i trust you you are from indiatimes shopping then he give a call on [protected]Official india times number) and asked my debit card details including pin number to refund the amount.When i refused to give my details suspecting a fraud , the indiatimes guy called me from a number identical to SBI toll free number[protected] .
Actually he called me from the number[protected] .i mistook the call from number [protected] as a call from SBI toll free number[protected] . I was little busy , i trusted the guy and gave my all details.

instead of refunding my amount they used my card details and debited my entire balance .I think there is a big racket involving in this .

I have no other way now .,but to report it to mybank report.[protected]@sbi.co.in

friends never trust times of india groups(http://shopping.indiatimes.com/) .Also never mistake the call from number [protected] as a call from SBI toll free number[protected] .


Please friends never ever trust this type of fraud company .


Beware of this type of cheats.....

Hi Everyone,

Please do not buy anything from Indiatimes shopping as now a days these people are playing cheap tricks like timtara.com. They give heavy discounts and we people just buy it. I bought a Sony Vaio Laptop on March 12, 2013 and the delivery time was 11 days. I have yet not received the product and when I called several times these cheaters say we will ship today. Everytime I call I receive the same answer and they also say we will call you in 24-48 hours but I have still not received any calls from them. I do not know what should I do as I have already paid for the laptop. Anyone please suggest me what should I do. This fraud companies just sell products without promising about the service. My order number is [protected].

Thanks

Gaurav Maheshwari
[protected]
[protected]@gmail.com

I have bought Motorola fire xt 311 from Indiatimes shopping 15 days ago, i have got some fault this mobile,
problem is Indiatimes shopping did not give me a proper invoice/bill means there were not be mentioned IMEI no. therefore service center not accepting my mobile for repairing.
when i complained Indiatimes Shopping, he is not giving me invoice/bill or not any positive response.......
Kindly help me.......

Hi ,my order id is [protected] .I bought 2 products deodorant and one t-shirt,After 5 min i made cancellation due to color of the shirt is black in picture but they mentioned it blue as title.So i went for cancellation ,customer care took my request and case id is 762747,and told me your money is refunded within 8 to 10 days,but after 1 day i saw my order is not even canceled and it already placed ,again i called customer care they told me when you got the product just don't take the product and when we got our product you ll got your money back.Also i got a mail that i only get 70/- .i have attached that also .please check it.

1. Very poor customer care services
2. Please check properly whether the product is cancel or not then go for next step.
3.refund the money within 8 to 10 days.

Dear Sir/Madam
I want to attain your utmost attention for the problem i am facing
with purchase from Shopping.indiatimes.com,
they even fooled consumer forum by giving wrong information
I am briefing you all detail below
sir i made an order (Order No:[protected]) of Scandisk SDHC card on
25th jan,2013, Actually i was looking for Micro SDHC card and i
wrongly ordered SDHC card which is bigger in size and not for mobile,
just in 10mins when i recognize this i called customer care to cancel
the order and i generate cancellation ID:650020, but in spite of this
they ship the product as per Bluedart AWB[protected] which will be delivering to me by 1st Feb as per bluedart information., when i receive mail i immediately call customercare , they told to deny the product and i will get back
refund with in 10 days
and i did same and product is recieved back by indiatimes (Ms
Annu) on 5th Feb. 2013, ( as per bluedart information)
i called customer care and they told that i will get refund in
10working days means i have to recieve refund by 15th Feb., sir its
25th mar,2013 today yet not i been delivered product or recipt
even i raised a complaint in aakosha site dated 28th feb and my id then
generated was #150488 and that time indiatime shopping foolled us by saying that complaint is resolved but sir it is still pending and daily i am
wasting lot of money calling them i think i have already paid Rs 500
(50 days call of 10mins each std call)
i request to take necessary action against such player and take strict
action otherwise they will be continuing same thing again and again
please take this matter most urgent

abhijit bhattacherjee
mob:[protected]

Hi,

This is the worst experience I am getting from Indiatimes shopping. I have ordered Wall Black Photo Frame Collage(Order No. : [protected]) online from Indiatimes on 14th Jan 2013 which I received in broken/damage condition. So I raised complaint (Case ID :- 645593) for the cancellation of this item on 23rd Jan 2013 and resolution date for this case was 13th Feb 2013. But till date I have not received any refund for this item.Calling on this number[protected] from last month, but always received vague answers. Whenever I called them they commit order will be cancelled in next week and you will get refund in 2-3 days. But till date order is not cancelled.
Customer care supervisor also not bother to reply or ready to talk to me.
Please can anybody help me on this? I am going to wait for another couple of days, if there is no action or response I am thinking of going to Consumer court, can anybody please guide me on this.

Thanks,
Dinesh
[protected]

Dear Sir/Madam
I want to attain your utmost attention for the problem i am facing
with purchase from Shopping.indiatimes.com, they even fooled you buy
giving you wrong information i am briefing you all detail below
sir i made an order (Order No:[protected]) of Scandisk SDHC card on
25th jan,2013, Actually i was looking for Micro SDHC card and i
wrongly ordered SDHC card which is bigger in size and not for mobile,
just in 10mins when i recognize this i called customer care to cancel
the order and i generate cancellation ID650020, but in spite of this
they ship the product as per Bluedart AWB[protected] which i will be
receiving by 1st Feb., when i receive mail i immediately call
customercare , they told to deny the product and i will get back
refund and i did same and product is recieved back by indiatimes (Ms
Annu) on 5th Feb. 2013,
i called customer care and they told that i will get refund in
10working days means i have to recieve refund by 15th Feb., sir its
19th mar,2013 yet not i recieve my refund
even i raised a complaint in your site dated 28th feb and my id then
generated was #150488 and that time they foolled us by saying that
complaint is resolved but sir it is still pending and daily i am
wasting lot of money calling them i think i have already paid Rs 500
(50 days call of 10mins each std call)
i request to take necessary action against such player and take strict
action otherwise they will be continuing same thing again and again
please take this matter most urgent

abhijit bhattacherjee

I have ordered mobile order no. ( [protected]) and accesories order no [protected]. through Indiatimes shopping on 14th March 2013 as I thought them to be reputed and their pricing was the best I found on internet.Expected pdt to cm in a week;;my bro birthday on 22 march i wanna to gift him as promised;;also w r out of town aftr 22 march;;4 a conference in bangalore;;not able to receive the orders aftr tht i think so;;but They are showing delivery date 28th March but there hasn’t been any progress on the order and its just states as "order created". I just afraid to order anything new from them after seeing reveiws surfacing on net i had spent 22k rs my hard earned salary;called indiatimes customer care and online chat several times;requested for early delivery;;kindly i expect indiatimes to asure us to deleiver it urgently on or before 22 march;;and releive my concerns;;i[censored] respond and helped me then i will definately admire u and ur caring for ur customers;;with high regards;if they are serious about their business they should really address the concerns listed in all reviews here else no one will shop with them again;;plz dnt let us down

They are running a racket. I ordered this product from them few days ago. It was received on 12th March. The packing of the product is very very good. The Oven was severely dented at 2 places. The inner carton is absolutely intact, outer corrugated box is also intact. There is 3rd outer layer with bubble rap, which is also spotless and intact. How can it get dented in transit if all the 3 layers of package are intact. It implies that they have packed dented product and delivered to me. I have lodged complain and they say send it to them at my expense and then only they will replace. It show clear harassment tactic. Do not ever by any product from them otherwise you will be a victim of their fraud. They are selling showroom display, godown damaged products as new which is otherwise available in the market for 40% less in company outlets.

I amde online booking for 2 nos books on indiatimes shopping:1)The immortals of Meluha&2)The secret of Nagas on 02/02/2013.I received The secret of Nagas in English whereas The immortals of Meluha was delivered in Marathi which was not required by me.Subsequently i lodged a complaint no 686978 and was asked to return the book bak for replacement. I incured expense of Rs90/ to courier the book.Again i was informed that vide order no [protected] on 08/03/2013 the book is being sent .On 14/03/2013 i received the book which is again in Marathi.I called the customercare of indiatimes to lodge a complaint,they did not listen and said that the case has been closed.
I wish for replacement of the book and reimbursement of courier charges.