IndiaTimes.com
Times Internet Limited
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IndiaTimes.com Complaints & Reviews

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I purchased a Spykar Jeans from Shopping.indiatimes.com under the order id [protected]. The product received was a duplicate...
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Hi, Don't Buy Anything from India Times Shipping they are delivering Fake product also there is no reply on Complain. find below details Case Id. 1247876 Order No:[protected] Sub-order No:00001 Issue Type:Complaint Sub-Issue Type:Replacement Problem Area:Features Not Matching Resolution Date:Feb 4, 2014 Case Status:Closed Case Creation Date:Jan 18, 2014 2:21 PM Description:==Urgent== Hello Seller, I have received wrong product, its not match as per image shown so kindly arrange to replace the same on urgent basis or arrange to refund my charges to paid you.. kindly revert back on urgent basis. Sushant Patil Remark 1: Awaiting for your reply on above, kindly refund my amount paid to you on urgent basis Feb 13, 2014 9:58 PM, (Sushant Patil ) Remark 2: Awaiting for your reply on above, kindly refund my amount paid to you on urgent basis. Jan 25, 2014 2:13 AM, (Sushant Patil )
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    I want to submit Complaint Positive Review Neutral Comment
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    Good Evening, Myself is Aasif Faheem Ansari. I recently bought a product (Philips HD Rice Cooker - Order NO [protected] ) from India Times Shopping (shopping.indiatimes.com). First I got the product after breaching the SLA time of delivery. Second when i open the product i found that the spoon holder and the size it self was different as per the product image and catalogue. When i complained them about the issue they said they will not be able to help as I have to take this product to service center. When i ask them its a faulty product i received from your end you need to give a replacement to me. Their answer with me useless. Its my humble request you to please bring this issue into all the communities and social media as this company India Times shopping is making fool to people. I have paid my hard earning money to them and got a faulty product. Please help me to get this sort out. Regards, Aasif Faheem Ansari.
    Faulty Product Delivered - Philips HD Rice Cooker
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      sir my order id from indiatimes shopping is [protected] which was booked on 29 October 2013. payment was done through sbi debit...
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      [Resolved]

      I have placed an order for IFB Microwave oven 25DGSC1 on 12th Dec 2013 (Order No: [protected] ) and 22nd dec 2013 was given as expected date for delivery. When I didn't received it on 22nd dec 2013, I registered a complaint (Case Id. 1214491) through indiatimes shopping website, but to my surprise it was closed next day without informing me. I again registered a complaint by calling customer care of indiatimes shopping (Case ID 1215738) and after much follow up they told me on 30th that the item for which I have placed an order is out of stock, so after 18 days they told me that they will cancel the order and refund me entire amount. But next day a delivery boy delivered Microwave at my home, so I accepted it. Now the Microwave I received was faulty, it started sparking. A technician from IFB visited and he confirmed that microwave is indeed faulty as transformer is sparking and needs to be replaced. So I called IFB office Gurgaon to replace the Microwave which they approved and internaly placed a second order with indiatimes shopping (Order No: [protected]) with remark (Repunchorderagainstoldorder#[protected]) with delivery date 20th jan 2014. Now indiatimes shopping surprised me again by sending me a message and a mail on 15th jan 2014 that your product has been delivered, but in fact I haven't received anything. So I again raised a complaint (Case Id: 1245152) that I have not received it, to which they said it was delivered to wrong person/address and we will be sending it again. To my further surprise I got a call from IFB (Branch: Okhla, Delhi) that they are out of stock for IFB Microwave oven 25DGSC1, so please cancel your order and take refund. Now till today 17th Jan 2014, I haven't received a refund or replacement piece, and I am also not aware of current status what's happening at your end. Its been more than 1 month from 12th Dec 2013 to 17th Jan 2014, I am suffering due to mismanagement of indiatimes shopping, and one more example of mismanagement of indiatimes shopping is that the IFB Microwave oven 25DGSC1 is still in stock on indiatimes shopping website.
      Poor Service by Indiatimes Shopping
      Aug 14, 2020
      Complaint marked as Resolved 
      Jan 17, 2014

      Complaint Status

      Indiatimes Shopping customer support has been notified about the posted complaint.
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        Hello,

        I have placed my Order No: [protected] for a Homeopathy medicine on 8th Jan and delivery date was given...
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        Dear Sir/Mam, I did order MMX 353g data card online from Indiatimes shopping. My Order Id is [protected] & Case Id 1225945....
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        Dear Sir/Mam, I have ordered an item from your website on Dec 28, 2013, 08:58 PM. Item details :- Order No: [protected] Item...
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        I had ordered a Samsung Galaxy S3 (Pebble Blue color) via order number [protected] from Indiatimes online shoppingon 23rd Dec...
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        [Resolved]

        Indiatimes cheaters, frauds, stupid people .I have ordered Reebok Shoes on 24th November and my order id is [protected].My product was to be delivered on 4th december, they delivered the product on 9th th december that too of wrong colour ...On call representative told me to send screenshots by email for the wrong colour of shoes...New case1197036 was created...They told me that person for reverse pickup will come on 17 dec...No one came...When i called them again their manager told me no one is able for reverse pick up, so I should courier the product on my refund of money for and they dont have the product available with you..If they dont have product why did you deliver wrong product...Money for courier and product will be returned, this is what their manager told on call .Their manager was to send an e-mail...Not even a single e-mail has been received...Seriously these people are the real cheaters and frauds...People like them should be taught a good lesson...They just cheat and steal people money... .People like them should be thrown out of online shopping business...What is the guarantee they will return my money and that too on time...Really shame on indiatimes shopping...Cheaters, Frauds, Stupids, Thieves, Lootere Manu Mahajan [protected]@gmail.com
        Wrong Colour of Reebok Shoes Delivered @ Rs 2318
        Wrong Colour of Reebok Shoes Delivered @ Rs 2318
        Wrong Colour of Reebok Shoes Delivered @ Rs 2318
        Aug 14, 2020
        Complaint marked as Resolved 
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          I have purchase Gas Cooktop(Padmini CS 4GT Jalwa-Order No:[protected])(Invoice No:Til0156 dt:12/11/13) It had Offer of "Free...
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          Dear all I have purchased B920272 - Whirlpool Ace 80I 8 Kg Semi Automatic Washing Machine (1) on 5th of Nov2013 Order No....
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          [Resolved]

          To start with I am not at all a happy customer of Indiatimes. After doing extensive online/ offline research, I zeroed down to this washing machine Godrej 6.5kg Fully Automatic Washing Machine - WT 650 CF (Carmine Red) with order number [protected] on 11th November for my mom this winter.I was confident of both the Product and Service that I was going to get as indatimes being a TOI initiative. Alas now i believe I was totally wrong. Anyways i will illustrate the course of events that followed after my purchase. I followed up after 6, 7 days about shipping with Customer Care as i wanted earlier delivery (delivery date being 28th nov) and was informed that they will try their level best to deliver it before 28th Nov. Again I called up on 21st nov and was informed it was due for shipping on 20th Nov itself but it couldn't somehow. On 21st it will be shipped for sure. But then on the same date i got the intimation that suddenly the product has gone out of stock and it can't be delivered. The mail even gave the false impression too as in i cancelled the order myself. Content of the mail from indiatimes said "Sorry to hear that you want to cancel your order". What an irony and what a false claim. The best part is consistently from that day i can see the product listing in the indiatimes website available for purchase to this very moment as well while submitting my complaint. Please find below the URL http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264 and check it out yourself. Now i have too many serious accusations for this company. I never requested for order cancellation sohow could someone give this false impression in mail. If the product was out of stock when i placed the order then why the same was not updated in their web site. Was their inventory management system that bad? And if it was in stock that time then why they didn't deliver it to me. What took them 11 days to check their stock? Why even after intimation to me by indiatimes on 21st nov still the product is listed in their website(today being 26th nov). Is it some kind of a scam where customers pay good amount for a product then they earn the interest component for 15 20 days and then inform the customer that product is out of stock and return the principal amount paid. Good way of earning interest without even doing any work. Kudos to this way of generating profit. It is a nice business proposal and it should be taken up by other online sellers as well. This looks a big online scam to me. I would like to hear back from you. I guess i shouldn't leave any stone unturned for justice to prevail. I tried to follow up with their customer care many a times after that mail but mostly informed that they are escalating the matter and they will get back to me but they never did even till today. I even sent few mails even to their operations head. See i bought this product for my mom especially for this winter season and indiatimes ruined her excitement completely. Thanks. According to me even after all that hassles i had to go through i said the least indiatimes can do is to provide options for similar product with same delivery date and similar configuration i was getting when i got the product. I asked them to arrange a w/m of similar configuration and similar other attributes including discount(15%), gift items as was applicable while i placed the order and deliver it before 28th nov. But they are not at all bothered about customers’ concerns caused by them. They want to pocket in the interest and return the principal sum by 5th december. Just returning the full money after 20 days looks a bigger conspiracy to me and i will be completely vocal about it. I have few more concerns to state here: - I was getting good offers both offline and online at the time I placed this order which I have missed out on now. What about my sunk cost, opportunity cost and all the mental agony, follow up calls, efforts i had put in, hassles that I am going through even now. - If the product was out of stock, what took Indiatimes 12 days to realize that (without any intimation to me on delay) even after following up with them regularly proactively? - What is the value of all the inconvenience indiatimes has caused to me in terms of holding up my money for a long period as well as now when I am having to wait for the refund so I can restart my hunt for a good deal on the product? - Given that I needed this product for my mom especially for this winter season and they ruined everything completely. Of course they owe me the money I paid, there is nothing special they are doing to refund my own money back after eating out all the interest earned on it. Few information i would like to share with you in addition is that the product is still shown in the website (http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264#) and customers can buy the same though the discount offered is not INR 2504 but only INR 1335. So either they are lying that the product is out of stock else indiatimes wants to earn interest in the same way from many other customers via same vicious cycle. FRAUD. Also I opened a case with indiatimes but the same was closed (case no# 1174486) without any remarks and without even consulting me. I guess i would like to inform that they have lost one customer for lifetime and i would share this information to as many potential customers as i can and i will post to all the online consumer forums. What bugs me is that nobody even cared to empathize with customer from their business front. I have lost all my faith in them. Also I have snapshot of the product availability on their website. If needed i will post the same too. Regards, Piyush P.S. I am totally aware about indiatimes disclaimer as in they can withdraw any offer, product ... any time they want. But something like above amounts to an online scam.
          Aug 14, 2020
          Complaint marked as Resolved 
          Nov 27, 2013
          Updated by piyushranjan985
          I got to know another version from Indiatimes today (27th nov). I got a call from their social escalation desk and they asked me about my concerns. I was informed this time that the product is in stock but the delivery area is not serviceable by the concerned vendor. I am totally stunned by this new piece of information. This is becoming more and more filmy with ever changing twists and turns. Still in their website the product is being shown as it can be serviced to my pincode. I don’t think they can shy away from their blunders in any way. How many blunders will they make.
          To this date I was aware that the product was out of stock and all of my earlier follow ups with them the same was told to me several times. Their customer care representatives and few escalation managers all had the same version of story that the product is out of stock. But I never thought that all of them would tell me a lie so bluntly to hide another gaffe up. But now that I have voiced my complaint against Indiatimes and raised a concerned regarding such illegal practice they have changed their stance. But still the million dollar question remains as it is. It was being shown in their website that the product can be delivered to the address I mention. Even to this moment it is being shown in their website that the particular product Godrej 6.5kg Fully Automatic Washing Machine - WT 650 CF (Carmine Red) is serviceable to my pincode 834008. Please check it out yourself. I don’t how come such online e-commerce company (Indiatimes) change its version so many times for a simple order. I don’t know what to believe and what not to believe. I still haven’t heard back from their business front as such cases can be fixed only by people who has decision taking power who can make some exception if needed not by any escalation manager or something of that sort. This is really very sad.
          I have still given them time till tomorrow EOD(28th nov) that the least they can do is to arrange a w/m of similar configuration and similar other attributes including discount (15%), gift items as was applicable while I placed the order and deliver it within 3, 4 days. The earlier delivery date was 28th nov as mentioned already. Let’s see what happens. Good or bad whatever it is I will definitely update and post here.
          http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264#
          Regards,
          Piyush
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            I ordered a samsung galaxy core worth rs 11660 on 10 th of November, 2013.But when the item is not delivered till 19 th of...
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            Hi, I purchased a Samsung Grand Quattro for RS 14, 000/- from the indiatimes shopping website www.shopping.indiatimes.com...
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            I had place an order for a mobile Nokia Lumia 520 (Order#: [protected]) on the 3rd of November 2013 from India Times Shopping....
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            I have purchased foldable computer table from the Indiatimes shopping. I have seen this adv. in the Times...
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            Hi Team I bought a wireless mouse from shopping.indiatimes.com for about Rs 450/- The product that they sent was not the...
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            VALID GIFT VOUCHER WRONGLY MERGED WITH EXPIRED ONE, BUT THEY ARE TREATING NEW VOUCHER ALSO AS EXPIRED ONE . ALREADY WROTE...
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