| Address: Mumbai City, Maharashtra |
A bad & really negative review I am writing for a legendary group like Times.
Order No: [protected], Case ID: 1483561
Due to some problem with my Lenovo A516 phone, the lenovo guys issued me a DOA. Immediately I sent a scanned copy to DOA to india times team & sent the product as it is to the mentioned address.
These people called me after almost more than a week stating refund claim is rejected due to screen breakage & IMEI Change. This was a surprise to me. When I confirmed from service centre they told IMEI change is due to change in mother board & wrote a mail to the same extent & they also mentioned DOA was issued while the warranty was intact & screen was not broken.
Immediately when I communicated the same to DOA & demanded a video footage of the date o[censored]nwrapping the phone to ensure screen damage was not from your end, they told me the inspection team is of Lenovo. However I am seeing on India Times website that there is an internal inspection team who checks & confirm. So it itself indicates times shopping started creating a foul play of not honouring the refund as per the India Times return policy mentioned on the website.
Few days later that to be with rigorous follow up they called me (SHYAM from DOA) & suggested to arrange a clarification from Lenovo Service Support regarding the above & accordingly they will process for refund.
To assist them & making the process more transparent & with an intention of lenovo service centre malfunction (with regards to screen breakage), I coordinated with the Lenovo top officials including Executive Director Service (Mr. S.Ghosh) as well as Mr. Ronendro Singh the authorized person who issued a final NOC to India Times stating to accept the phone with DOA.
However from the very first day they clearly mentioned that Lenovo policy is to replace the set with the vendor against the faulty set. However if India Times has a refund or cancellation policy, then it is the buyer to decide what to opt for either refund/replacement. A copy of the same email has been forwarded to the DOA support, Online help & Cancellation team as well.
The same return/exchange policy under DOA has clearly been stated on India Times website.
Now you people after almost 10 days of receiving the NOC for DOA are reverting me & trying to make me fool that you can only entertain replacement.
However I am very particular about the refund because I lack trust on lenovo as well as times internet shopping because of the cheating practice you are throwing upon the client. It is you who said if DOA gets approved, the buyer can go for either refund or replacement. I choose for refund. Now it is your same team inspite having proper approval saying no. This is completely out of my mind & forces me to think the guf[censored]p was lying with you guys.
Let me tell you more than one month has passed away & by now no concrete solution from your so called DOA support.
Finally what you wanted I gave you all the support & at the end you are denying for refund inspite very vividly writing it on your website.
To my knowledge, once the DOA gets approved by your team, it is a buyers discretion to opt for refund or replacement not the Indiatimes mercy of replacement.
In this context requesting to refund my money asap & not to torture me else you will run after the consumer court in end up paying with penalty.
Shakti
[protected]/[protected]
Aug 14, 2020
Complaint marked as Resolved customer support has been notified about the posted complaint.
