IndiaTimes.com Complaints & Reviews

In brief - I recently bought a Phillips Food Processor from IndiaTimes shopping (Order:[protected]). Prompt delivery within 10 days or so... however, when I opened the pack, I see a June 2007 model shipped !! Raised a complaint at Customer Service (#1027336).. and, later escalated to Operation Head <[protected]@indiatimes.co.in>. They apologized for the inconvenience, gave all (false) promises that the product will be replaced with a new model immediately etc.. Finally, nothing happens !! Stuck with a 7 year old good !!!

Please can you help. Thanks.

Email chain below:
----- Forwarded by Padmakumar A Nambiar/India/IBM on 09/02/2013 14:02 -----

From: Operation Head <[protected]@indiatimes.co.in>
To: Padmakumar A Nambiar/India/[protected]@IBMIN,
Date: 08/30/2013 10:58
Subject: Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping case # 1027336



Dear Mr Nambiar,

We would like to inform you that we already escalated the case to our business team and they will contact to you shortly and providing the resolution shortly.

We are again sorry for the inconvenience caused to you.

Regards,

Escalation Desk,
Indiatimes Shopping.


On Thu, Aug 29, 2013 at 12:59 PM, Padmakumar A Nambiar <[protected]@in.ibm.com> wrote:
Hello Operations [protected]@Indiatimes, I'm sorry to say that all the good confidence and expectations you have set in me via your earlier email dtd: 27th is proving to be of no use !! After your email, I got two calls from the customerservice (Mr. Ashish - on 27th and Mr. Hari - a few minutes back), persuading me to accept the product and revert if there are any issues !!This is totally unacceptable. The box has been lying in my house for more than 2 weeks now, for your team to pick up !!

I'm very disappointed and discouraged with the promptness of your service, and the fact that you are not binding to your words. Please either return me the money or give me a replacement with a 2013 model at the earliest. I cannot wait any longer.

Padmakumar (Mob: [protected])



From:        Padmakumar A Nambiar/India/IBM
To:        Operation Head <[protected]@indiatimes.co.in>, [protected]@indiatimes.co.in,
Date:        08/27/2013 14:22
Subject:        Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping case # 1027336


Sure... and, nice to hear. Will wait for your revert. Thanks.




From:        Operation Head <[protected]@indiatimes.co.in>
To:        Padmakumar A Nambiar/India/[protected]@IBMIN,
Date:        08/27/2013 14:20
Subject:        Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping case # 1027336



Dear Mr Nambiar,

This email is in reference to concern regarding the Case id 1027336. Kindly be assured that I will be assisting you in best possible ways to resolve this concern.

Keeping in consideration the criticality of your concern, I would like to inform that I have escalated your case and you will receive a call back from our team shortly.

"It's perfectly understandable that you're very upset about what's happened. However I ensure that next time we leave no stone unturned to deliver the best in class experience that we always strive for”.

Regards,

Escalation Desk
Indiatimes Shopping


On Tue, Aug 27, 2013 at 10:37 AM, Padmakumar A Nambiar <[protected]@in.ibm.com> wrote:
Hello, How long should I wait ? Please could you return my money !!!



From:        [protected]@indiatimes.co.in
To:        Padmakumar A Nambiar/India/[protected]@IBMIN,
Date:        08/22/2013 14:00
Subject:        Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping case # 1027336



Dear Mr. Nambiar,
Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 1027336.
I regret the inconvenience caused to you regarding this concern.
I would like to inform you that your case is under process regarding the replacement. So, I would request you to please allow some time to resolve this case and your case manager will get back to you as soon as possible with proper resolution.
Thank you for choosing Indiatimes Shopping.
Regards,
E-Mail Support
Indiatimes Shopping.

On 8/22/2013 1:56 PM, Padmakumar A Nambiar wrote:
Hello Indiatimes, Given below was what I was promised on 13th:

For your reference, Complaint ID for this transaction is 1027336.
Here are the steps that will be followed to resolve your case:
Complaint verification will be done by your Case Manager within 48 Hrs.
Case manager will co-ordinate with merchant for confirmation of Reverse Pickup.
After confirmation from merchant, the product will be picked up from your house.
Return Product Delivery confirmation from merchant/warehouse.
Reshipment of Replaced Product will be arranged from our side.

Today is 22nd, and close to 200 hours !.. and, I still have not got any calls regarding the matter.

Can I speak to your escalation department please ? With this type of service, it will be much appreciated if you could take back the product and refund my money.

Thanks and Regards,
Padmakumar.



From: [protected]@indiatimes.co.in
To: Padmakumar A Nambiar/India/[protected]@IBMIN,
Date: 08/17/2013 19:43
Subject: Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping case # 1027336

[protected]--


Dear Mr. Padma kumar,

I can realize the inconvenience you have faced with this transaction, if I had been at your place, I would have felt the same.

I would like to inform you that your complaint has been already forwarded to the respective department and our case manager will get back to you with the further updates at the earliest regarding of your concern.

For your reference, Complaint ID for this transaction is 1027336.

Regards,

E-mail Support
Indiatimes Shopping

On 8/17/2013 7:39 PM, Padmakumar A Nambiar wrote:
Hello India Times, No one has called me till now !!



From: [protected]@indiatimes.co.in
To: Padmakumar A Nambiar/India/[protected]@IBMIN,
Date: 08/13/2013 09:56
Subject: Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping

[protected]--



Dear Mr. Kumar,
Thank you for contacting Indiatimes Shopping E-mail Support.
I understand that you want the replacement of your product that you purchased from Indiatimes Shopping under order number [protected]. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter.
Keeping in consideration the critical nature of your concern, I have raised a complaint for the replacement of your product on your behalf with our backend support team. Our case manager has been assigned to your complaint and will do follow up with the concerned departments to resolve this for you.
For your reference, Complaint ID for this transaction is 1027336.
Here are the steps that will be followed to resolve your case:
Complaint verification will be done by your Case Manager within 48 Hrs.
Case manager will co-ordinate with merchant for confirmation of Reverse Pickup.
After confirmation from merchant, the product will be picked up from your house.
Return Product Delivery confirmation from merchant/warehouse.
Reshipment of Replaced Product will be arranged from our side.NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.
For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support.
Thank you for choosing Indiatimes Shopping.
Regards,
E-mail Support
Indiatimes Shopping.

On 8/12/2013 7:01 PM, Padmakumar A Nambiar wrote:
PFA the photo graph of the half-opened pack.


Kindly do the needful at the earliest. Thanks.



From: [protected]@indiatimes.co.in
To: Padmakumar A Nambiar/India/[protected]@IBMIN,
Date: 08/12/2013 09:26
Subject: Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping

[protected]--



Dear Mr. Kumar, Thank you for contacting Indiatimes Shopping E-mail Support. I know how inconvenient this issue can be and I will be helping you to resolve your concern and sincerely apologize for the inconvenience caused to you. I would like to inform you that kindly provide the snap shots of the product. where model 2007 is mentioned so that we will be able to assist you further, moreover warranty of your product will be consider from the date of invoice. Regards, E-mail Support Indiatimes Shopping

On 8/11/2013 8:10 PM, Padmakumar A Nambiar wrote:
Wow.. great explanation !! But, I beg to disagree to this... as it is common sensical to not expect goods 6+ years old goods ! I'm a Lufthansa Miles and More customer, and enjoy quality products and service. If you can't replace with a 2013 make, please do the following:

1). Refund the immedimoney/points ately, and take back your product.
2). Please provide me the escalation contact for raising this concern.



From: [protected]@indiatimes.co.in
To: Padmakumar A Nambiar/India/[protected]@IBMIN,
Date: 08/11/2013 14:19
Subject: Re: [Order:[protected]] "Philips Food Processor -..." is delivered : Indiatimes Shopping

[protected]--



Dear Mr. Kumar,
Thank you for replying to us at Indiatimes Shopping E-mail Support..
I understand that you want replacement of your product as you have received model of 2007 under order number [protected]. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter.
I would like to inform you that as I am check in my system there is no where on the website that you will receive a product for a particular manufacturing date so we are unable to assist you regarding this concern but if you have received and damage product from our side then kindly inform us, so that we can assist you better regards this.
For more exciting offers on other product you can visit us at: http://shopping.indiatimes.com
NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.
For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support.
Thank you for being a valued customer!
Regards,
Email Support
Indiatimes Shopping. On 8/11/2013 11:11 AM, Padmakumar A Nambiar wrote: > Hello, I received this package y'day... I half opened it, and see it is a > June 2007 make !! (6+ years old already). Please could you take it back > and replace with a 2013 make. > > Thanks and Regards, > Padmakumar (Mob: [protected]) > > > > From: Indiatimes Shopping <[protected]@indiatimes.co.in> > To: Padmakumar A Nambiar/India/[protected]@IBMIN, > Date: 08/10/2013 18:29 > Subject: [Order:[protected]] "Philips Food Processor -..." is > delivered : Indiatimes Shopping > > > > Dear Padmakumar Nambiar, > We thank you for placing an order with us. > The product "Philips Food Processor - HL1659" in your order has been > delivered. > > Order Details > Order ID: > [protected] > Shipping Address: > The shipping address was saved as "Shipping Address" > > Name: Padmakumar I-404, Rohan Jharoka Apts, Yemalur POST, Kempapura > Village > City: Bangalore , State: KARNATAKA , Pin: 560037 INDIA > Contact Number: [protected] > Order Date: > 01 Aug 2013 > Order Total: > 20970 > Payment Mode: > Miles and More > Order Item ID > Product Name > Price > (inclusive of shipping) > Quantity > Courier Name > Tracking No / AWB No > Delivered On > 00003 > Philips Food Processor - HL1659 > 7160 > 1 > QUANTIUM > DAZP005055 > 10 Aug 2013 > Want to give feedback for this order? Click here > > Want to check status of your order online? > If you need to check the status of your order, please visit your My Order > page at shopping.indiatimes.com. > No more changes can be made to this product order. For details on our > return policy, you can visit our Online Returns Center: Returns Policy > page. > Hoping to see you back soon, > Indiatimes Shopping > > Need more information or help? > Visit our Privacy Policy, User Agreement and FAQs if you have any > questions. > > You may also reach us directly by: > Online Chat# | Email [protected]@indiatimes.co.in | Call > [protected]/[protected]# > #Operational from 8 AM to 8 PM. > > DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

I have placed order for Nokia 105 mobile phone via order [protected] on 30th June 2013. I received parcel from Safex courier on July 5. The parcel looked good condition.After opening the nokia cartoon box seal., I found Inside there was no mobile and charger. Only manual kept inside the box. I got shocked and contacted the indiatimes. They told they will send the product soon and asked to send the photos of the parcel. I have sent the photos on the same day and lodged complaint. My case id is 962064. The expected reolution date of the case was Ju;y 18 2013. But even after 3 months it is not yet resolved. I have enclosed the the screnn shot of case status. The cost of of phone is 850 rupees, but I have spent more than 200 rupeees fo telephone regarding case. My case poition is stell pending.
They are not interested to solve the case.

I had ordered a Note 2 Mobile from IndiaTimeshopping website on 20 Aug 2013 with shipping 500 Rs shipping charges. I had to gift this mobile to my father on 25th Aug on his birthday. I called on indiatimes help no. and they said they will try to deliver by 25th Aug. I use to check the status of my order daily. On 24th August I called them and informed them that still the status of the product is showing as verification mode although amount is already deducted from my account. They said we will try to deliver it as soon as possible or else your order will be shipped by 27th Aug max. I checked on 27th and status was still under verification. I called them and they said, they dont have my order in there stock. I asked then y u deducted the amount i[censored] don't have the product in your stock, y u allowed me to buy ? Then they said we will ship by 28 , then on 28 they said 29 and then on 29 they 30th. Now when I checked the status, it finally changed. It is now packed but shipping will happen on 2nd September. Can u imagine, a product readily available in market is delivered after 12 days of booking. I am saying 12 days, assuming that they will deliver this order in 2nd September. I am really frustrated with this and want to initiate a legal case against this unprofessional company, causing mental harassment to me. Please help

i had ordered some bedsheets from indiatimes shopping.com from mumbai mirror newspaper about a month ago. i received the order through aramex delivery service. but i did not like the product as it did not turn out to be as expected from the advertisement. so i decided to cancel the order. then i got a call from indiatimes saying that they had cancelled my order and i was asked to return the goods to them in some days, their representative came from the courier service and took away the goods, though i have till now not received the refund as they had claimed they would. this is the excerpt of the mail i received from them. they even wrongly mentioned my gender as in the opening line Dear Mr. Nair, Thank you for contacting Indiatimes Shopping E-mail Support with reference to complaint ID – 979303. We regret the inconvenience caused to you regarding this concern. I understand that you have not received refund till yet. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter. I would like to inform you that the request for cancellation has been processed so I request you to kindly wait 5 to 10 working days. As soon as your order get canceled from our side. Then you will receive your refund within 5-10 working days from the date of cancellation. So, I would request you to please allow some time to resolve your case with proper resolution. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support. Thank you for choosing Indiatimes Shopping. Regards, Gunjan Indiatimes Shopping.

Hi consumer court,
Please take a complaint regarding my refund process of my order no- [protected]. i had cancelled this order on 25 july 2013 and according to them they said that they will refunded my money in 27 july 2013 but the refund is been not received by me up till now . so pls help me regarding this issue
Dear surendra ,

We have processed refund for "Micromax Canvas Music A88 (Black)":

Order ID:

[protected]

Billing Address:

The Billing address was saved as "surendra bhoj"

Name: surendra bhoj
adrash nagar,mukhani,haldwani,dist-nanital,uttarakhand
City: haldwani, State: UTTARAKHAND, Pin: 263139
Contact Number: [protected] [protected]

Order Date:

13 Jun 2013

Order Total:

8499

GC Applied:

594.93

Payment Mode:

Credit Card

Order Item ID:

Product Name

Price
(inclusive of shipping)

Quantity

Amount to be refunded

Cancellation Date

Refund Processed on Date

00001

Micromax Canvas Music A88 (Black)

8499

1

7904

27 Jul 2013

27 Jul 2013

Worst customer service i have seen in my life I lost almost~ Rs 10000 with Indiatimes shopping Last Diwali i have send sweet to several friend and relatives in india and they did not do all delivery and took money and later I cancelled 4 order for which they say refund is in process still 4 orders their refund is not done after 10 months and their costmoer service close they case without resolving.I would advise all indian never use this site for shopping otherwise you will be also victims like me .
following 4 order refund is still pending after 10 months
[protected] ,[protected], [protected] ,[protected]

Dear All,


I have ordered on shopping.indiatimes.com on[protected] for a mobile note 2 back case (case-mate) brand.


On 22 or 23 I have searched on their site ie: indiatimes but on that day it is showing that the product is out of stock any their is a option to enter our mail id so that they can inform us when it will available so i have done the same.


On[protected] around 11 Pm I have received a main from indiatimes they are saying that we would like to inform you this product is now available and you can order the same. On next day morning around 8 am[protected] i have ordered the product and paid full amount through credit card and received payment and order confirmation and maximum delivery time[protected].


But till[protected] I have not received a single call or mail confirmation from their side after that I tried to call then as well as tried to contact then through mail but all the stupid fraud executives are saying that the maximum delivery time is 12 Aug and I have to wait till 12 Aug. Ok after 12 Aug I call then and mail then but again all fraud executives are saying to wait.


After my several calls and mails to that bu s they are saying that they can’t ship the material because it is not in stock. You b y r s dint you see your fraud website that till now[protected] Pm the product is still showing it is in stock. (snap shot attached)


So i ask them to return my money (The card from which I have paid the money to them is blocked for some security reason, just because their is small renovation going on in my house so unfortunately my card is misplaced and I asked HDFC to block it to avoid any misuse) but that bu s are saying they cant return the money to any other option.


We are running our own industry and we have our own advocate, this is not a question of a small amount this is a question of fraud advertisment, fake mails and they are using crores of rs to simple peoples.


So dear all I personally suggest you not to order any single order to this fraud company. That is my mistake also because I have to search on net before order to this fake site. You can see oround 1 Crore complaints similar to my complaint cheating customers using their money.


My Order number: [protected]

Regards

Mohit Verma

Dear Sirs/Madam,

As I’m Physically Challenged, I request you all to help me to get the Product or Refund the money.

I had placed an order for Samsung Galaxy S Duos S7562 Mobile Phone from http://shopping.indiatimes.com on dated 29 July 2013 and I made the credit card payment for it.

On 7th August 2013 as soon as I have received the parcel and opened I was shock because inside the box only accessories were there. I don't know where the mobile phone gone/missed. That's the reason I raised the complaint through their customer care executive. Complaint No.1019052. for further investigation.

Kindly take necessary action for getting the right product or refund at the earliest.

Thanking you,

Yours Sincerely,

Nagendra HK

Case Id. 893929
Order No:[protected]
Sub-order No:00001Issue Type:ComplaintSub-Issue Type:ReplacementProblem Area:Damaged DeliveryResolution Date:Jun 24, 2013Case Status:Under Process
Case Creation Date:May 30, 2013 7:19 PM

Description:Broken product received by the customer and customer wants replacement

Indiatimes shopping making me fool for more than two months, first of all when i purchased product it was not dispatched within the TAT, than when i called they told that item has been sold out; but my order was for the same day when their promotional scheme was applicable, so they dispatched product. When i received product it was Damaged inside same day i informed at Indiatimes customer care, they asked to send photos of the damaged product which also i sent. But still my product has not been replaced and all the executives only apologize only. They don't give me contact number of higher officials and each time they ask me to wait for 24-48 hrs and as soon as TAT passed again they ask me to wait. Even i told them that all leading courier provider companies are providing their services at my area but they always says that they can't arrange reverse pick-up, even i gave them option that i will send you item from here if they provide me Gift Coupon against whatever would be the amount charged by courier company, but in that also they are putting condition on me that we can't give you Gift Coupon for more than rs. 250.

My money has been used by company for more than 20 days before my product dispatched, than product was found damaged and even raising complaint on May 30, 2013 7:19 PM my product has not been replaced in more than 60 days. They are providing very poor services and they are doing false advertising, it is an mental harassment for customer. please do helpful

this is with regard to my order no. [protected] with Indiatimes.com for a pair of Skechers shoes size UK 10/US 11 as a birthday gift for my brother. However, when I gifted the package to my brother, he opened it only to discover that it was the wrong size (US 10.5) not UK10/US 11 as i had ordered! The very next day i called the indiatimes customer care where one nishant kumar took my call and when i brought my problem to his notice and he curtly told me that i should have intimated indiatimes within 72 hours and nothing can be done now. i repeatedly requested him to try to accommodate me but he was in no mood to listen or help. I then wrote an email to the operation head at indiatimes explaining the situation to him and asking him to arrange for an exchange of the wrongfully sent item but they too refused saying the 72 hours were over.
i would like to repeat that
1. This entire problem arose because indiatimes sent me the wrong size, its their fault and not mine and they should fix it at the earliest.
2. please consider this a special request since the package was addressed to my brother and was meant as a gift for him so i wanted him to open it on his birthday which was yesterday. I am only asking for an exchange not a refund!
i had to buy my brother an alternative gift since this one doesnt fit him, so i spent Rs 5000 on a new pair of shoes and also i have paid indiatimes almost Rs 3000 for a pir of shoes which are the wrong size!

INDIA TIMES ,,,,THINK TWISE

i booked a samsung galaxy tab in MAY 1st wk,,, then i cancelled it
i ordered a bsnl penta t pad next week
the next week my friend ordered a karbonn titanium s 5 in my account

i didnt get my refund for the samsung (may) till today (ALMOST AUGUST),,,case id 919429..
my bsnl t pad was supplied with an DEFECTIVE charger ( case i.d 927713)
third,,was not given delivery of karbonn titanium s5 even after 40 days,,, then he finally cancelled it ( case i.d 959092).... i have attached a screenshot.

i have been under immense MENTAL TORTURE for the past three months,,,,whenever i call indiatimes,,, some fellow takes the fone and tries to escape by saying something,,,,, they think that we south indian fellos will never come to delhi to file a case,,,,SOMEBODY watching out there,,, i want justice

Hi Team,

I ordered "Vinod 3 Ltr Induction Friendly Pressure Cooker with Lid" from Indiatimesshopping.com with Order ID - [protected].

That was broken and I sent that back to indiatimes shopping with Overnite Express Courier (AWB No -[protected]).
That was delivered to them on 3-Jun-2013.

Then I logged a complaint with them for the refund with case id -893774. But nothing happens and I followed up with them .everytime they say you will get refund in next 48 hrs but those 48 hrs has not come yet.

Then they closed this complaint id and opnened a new complaint case id - 974053 (with comment as -- Order has been cancelled for refund but refund in not processed or refund not received by the customer in his account.)


I am fed up with followups and want to file a case against them for non refund.

I bought a Philips Induction cooktop from Indiatimes and it is not working.
Indiatimes insists that I provide a DOA (Dead On Arrival) Letter from Philips Service Center, otherwise they will not replace the piece.
Philips Service Center says that the lights are glowing and It is not dead, so DOA will not be provided.
I have send the case sheet issued from Philips technician saying the PCB needs to be replaced to indiatimes and Indiatimes says the case sheet is not valid as If I fabricated it, saying that the case sheet did not contain a seal.
Philips technician does not carry around a seal with himself, when he is on the field.
Philips customer care team now wants me to carry this unit to them for them to see it again, but even if it is not working, they will not issue me a DOA.
What is the point !!. I have already lost my money. Now I dont want to take it to philips people just to win their sympathy!!
All I am left now is a 'not dead induction cooktop' which does not cook.

I paid for a brand new product and by all means, I would expect it work and I am asking indiatimes to give me a working product.
Indiatimes pushes it to service center saying 'DOA is required', Service center says it is not dead.

Order no. [protected] placed on 29th May, 2013 but until now I haven't received the order. They say it is delivered to wrong person and gave me case id - 917919 with resolve date 2nd July, 2013. I have waited lot of time speaking, telephoning for which they are not ready to compensate, neither they are sending me the product. This has given me lot of mental stress, and they are not bothered.

Order Number - [protected]
Case no. - 955940 - Case registered withing 24 hours of receiving defective product. Its is defective has been confirmed by HCL service center as well.

Brief issue details -
1. I was delivered DEFECTIVE item (HCL ME1 tablet with iProf)
2. I registered complaint withing 24 hours of receiving this defective item.
3. I was told to visit HCL service center, which lead to my 5000+ expenses (leave + fuel) as Indiatimes executive told me, that refund will be done only after receiving DOA from HCL center.
4. HCL service center admitted that its defective item, gave it in writing, which was scanned and shared with Indiatimes shopping. I even arranged a call from HCL service center and Indiatimes call center executive.
5. Now HCL service center is not ready to issue DOA (as per their changed process)
6. India times executive tells me that it is my right and I should get it from HCL service center.
7. Till now that defective item is with me and I have not got any refund till now.
8. HCL service center tried to resolve issue by re-installing software, which did not resolve the issue, But in the process they have un-installed iPROF software as well.
Till date , issue has not been resolved.

Hi,

I am Dhrumil Bhankhar.

I placed one order in indiatines shopping online.I paid online for that order in advance. Order includes one logitech keyboard & one quatium webcam. But they delivered one crap quantium keyboard & marked the order as delivered!...

I registered the complain in their customer care. They provided the resolution date & it hase been 1 month the resolution date has gone!. Still I didn't get any resolution form them. I called several time to customer care & every time they say it will be resolved within few days!...

I already sent the wrong delivered product back & they keeps on rejecting my sent back product!...

Please help me out of this. I have refered several forums & got that it is not just the case with me. India times shopping is most famous for fraud in online shopping!!...

Order & Case Details are as under:

Order No. : [protected]
Order Date : 16-May-2013 08:29 PM
Case Id : 879356
Expected Resolution Date :Jun 17, 2013

I am having all the proofs with me. I have taken photographs of fake product along with original bill that I ordered on the spot. I am also having all the recording of conversation with their responsible persons who keeps on saying that you will get callback within 24 hours & they never called back!!.. Also in the recording they mention that withing 7 days it will be resolved. Every time I

get only same answer & no action at all!!.. All are fake promises!..

My contact information : [protected]@gmail.com. I have attached the photographs along with bill.

Thanks & Regards,
Dhrumil Bhankhar

HI,

My ORDER ID raised with indiatimes shopping is [protected].

I have requested indiatimes team to deliver this order urgently and this is the first time i am asking for the support. I follow up with the team on daily basis but there is no positive revert from their end.

I am requesting if you can help in urgent delivery of this order as i need to go abroad becuase of some emergency as someone in my family is not well and i am just stucked here because of this order. I would be greatful if this order can be delivered today itself so that i can board my flight tomorrow. In case you cannot help please escalate my case to the concerned team.

Hoping to see a positive revert.

Warm Regards
Abhishek Nayyar

I placed the order for double bedsheet in indiatimes shopping, Order ID [protected].. I received the product with damaged pieces since then i am trying to reach indiatime for refund & return of the product. I am unsuccessful in getting this issue resolved thanks to bad service by Indiatimes customer service. They were also hostile in their response to resolve my issue. It look they were intent to do this business of cheating the customer by giving damaged product & make customer run around untill he quits. This is their modus of operndi in making the money.

The item (Philips mobile E122 black) supplied was different from the item (Red colour) advertised and the quality also not satisfactory. hence I requested replacement of model or refund of amount. But I was told that only black models are available. And no replacement or refund was allowed.

Hi everyone,
I've ordered Samsung Galaxy Tab 2 on 2Jun using my credit Card, but it was not delivered to me( it should reach on or before 10th Jun) so i've Cancelled my order due to NON DELIVERY on 25th Jun, but as of now i've not received my Money back to credit card company, nearly 5 times i contacted shopping.indiatimes.com but they always saying we are working on compliant, but i've not get money back, my credit card bill is generated, i need to Pay the amount to card,even though i've not received that product, this is most worst service from shopping.indiatimes.com , here after i wouldn't recommend this company to friends and relative