Indiatimes Shopping — Defective Backberry phone delivered.No refund provided | |||
This is regarding Order No. [protected] placed on Indiatimes Shopping portal on Dec 13, 2011 for Blackberry 3G for the amount of Rs. 11798/-.On receiving the item on Dec 19, 2011, the phone was locked (defective) and a case for cancellation (Complaint Id 45509 ) was made on the same day with Indiatimes. The phone has been returned to the vendor,and has been confirmed to be received by the vendor but till date the Indiatimes authorities have not cancelled the order neither have they refund the amount. I further went as they cancelled my Complaint Id by giving me a false confirmation that the refund would be credited in a day.It has been further 5 days and now they are telling me that it would take another 6 working days. I have again registered a complaint on their site Complaint ID 81205 but still no action. It's been 30+ days and still the mental harassment is unbearable. I shall be presenting the related documents at the Department of Administrative Reforms & Public Grievances office (Grievance Registration No. DOCAF/E/2012/00016 and the Consumer Rights Forum office. Was this information helpful? | |||
 5 Comments | |||
Comments
I recieved the money back in to my credit card
Indiatimes Shopping — Product neither cancelled no refund provided
I am a dejected customer of Indiatimes Shopping.I recently ordered( Order number :[protected] for a gift for my sister for delivery in Kanpur ( my home in Delhi) - 18th Nov 2009
On making payment i realized that the shipping address was same as billing address - I remember to have typed this correctly. - 18th Nov 2009
Called up customer care the following day and spoke to one of the executive who told me that this might be due to some technical error and since he can't update the shipping address now, he is cancelling my order ( cancellation number : 25331), and i should book a new one, also that i will get my refund ( Rs. 1749) within 6 working days - 19th Nov 2009
I realized on 30th No v 2009, that no payment has been transferred to my account so far, so i called up customer care again and Mr. Sunil Kumar from your customer care told me that this order could never have been cancelled and his colleague must have cancelled it by mistake. - 30th nov 2009.
Now the situation is that i have paid indiatimes 1749 Rs, and no one is ready to make a refund.
I have mailed 4 reminders to them since 30th November, but no mail recieved from their side so far.
Product neither cancelled nor refund provided
I am a dejected customer of Indiatimes Shopping.
Order number[protected]
I placed the order on 25th April 2008. On very next day I raised the request for cancellation.
They said it will be cancelled
Every week I used to call them they said it will be done.
Later on 3rd June they said it cannot be cancelled.
Pathetic customer service they have
I am a dejected customer of Indiatimes Shopping.
Order number[protected]
I placed the order on 25th April 2008. On very next day I raised the request for cancellation.
They said it will be cancelled
Every week I used to call them they said it will be done.
Later on 3rd June they said it cannot be cancelled.
Pathetic customer service they have
shopping.indiatimes seems to be owned by group of anti-social elements.. possibly terrorists who are cheating citizens of India.. Who knows they might be using the money for anti-social activities..
Seems our government is completely deaf and not listening to such grave issues like cyber crimes
Seems our government is completely deaf and not listening to such grave issues like cyber crimes
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Indiatimes Shopping — not refunding nor shipping the product
Sir,I made a net shopping for Gillette shaver box set of 8 paying RS 699 using my credit card. and It was gracefully accepted by the shopper. However, after 3 days a mailing comes stating that my area is out of serviceable area and my order is cancelled and is for refund.
However, the times shopping says, they will refund the money only if its more than 2, 000 Rs, others they will give a gift certificate which I can use in times shopping.
1. I dont want any gift coupon. They have not shipped the item, and I want my hard earned money.
2 Eventhough I accept the gift coupon, I cannot order anything because Im in an nonserviceable area...!!!
3 They should have had the list/ shouldnot have accepted the money before confirming the serviceable area.
4. Im not living in a jungle and its their fault and they should pay back my money.
I contacted the customer care, they say I have to change my mailing address to some other serviceable area...
Please help me and guide what to do.
Im in Mananthavadi, Wayanad Kerala, which is a Taluk head quarters and I have done many previous online shopping through ebay etc..