IndiaTimes.com Complaints & Reviews

I HAD BOOKED VALENTINES GIFT ON FEB 7TH, 2012, WHICH WAS NOT DELIVERED ON THE PROMISED DATE OR THE DAY AFTER THAT, HENCE I GOT IN TOUCH WITH THE CUSTOMER CARE TO CANCEL MY ORDER & REFUND MY PAYMENT. BUT TODAY IT HAS BEEN MORE THAN A MONTH BUT STILL NO REFUND HAS BEEN DONE & NOBODY IS RESPONDING WHEN I CALL THE CUSTOMER CARE. PLEASE HELP ME OUT & GET MY REFUND.

Very poor and reticules delivery and customer service. I have ordered and still facing issues. After more than 2 months of placing order I have not received parcel yet. Don't will they deliver the same or not. Every time I call to their customer service they told me parcel will reach within 48 hours and never send it. So my suggestion is to not order any thing from Indiatimes Shopping site other wise you face the same issue I am facing right now.

I have received email from them that your order has been delivered but I have not received my order still.

On 7th January,Times of India published a Advertisement regarding a Jewellery set which they were providing for free with P& H charges of Rs699/-. We've ordered for the same.But when we received the product it was completely a faulty product.The quality was not good,finishing was not good,the beads are coming out from the pasting.I have also complaint to the manufacturer which is Variation Jewellery & also to the Indiatimes shopping from whom we have procured the product.Now the situation is they are not taking any action & not returning my money also.Instead of providing the details of my order,they are continuously asking for the details & I understand the strategy that they will not return the money ,only they will waste my time & after few months they will say that the warranty is over.

INDIATIMES SHOPPING is a big time fraud.My request to all the consumers,pls don't buy anything from them.I need help from Consumer forum.Kindly do the needful.I am providing you the details:


Order Number:[protected]
Sub Order Number: 4411486
Product Details: Free Necklace Set Gold Plated Kundan Rasrava Necklace With Earring Worth Rs.2999/-Absolutely Free + Free Indiatimes GC of Rs.250 on purchase by Credit Card- 1/1_7th Jan(SELFCOD/ITZ)

Quantity: 1
Courier Details: [protected], ARAMEX

Name of the Consumer: Mr. Suraj Mandal
Contact no.: [protected]
Address: 89 C,GOLF VIEW,MHOW-453441,M.P

Thanks,
Suraj Mandal

On[protected], I placed an order for supply of Foldable Laptop Table (in response to advt in Economic Times). The item was not delivered on promised date of[protected]. On my follow-up, it was delivered after a delay of 10 days, on[protected] but in a damaged condition. The matter was immediately reported on the same day followed by weekly follow-up from my side as every time it is promised that the item will be replaced within 3 to 7 days. Even after more than two months nothing is done.

shopping.indiatimes.com robbed me off Rs.2198/- paid in advance and lot of time and money wasted in follow-up.

Beware of CHEATS called shopping.indiatimes.com

Sir,
This is Abhishek Kumar Jha, cheated by Indiatimes shoping.
once i saw an advertisement in news paper Delhi times, i called customer care of Indiatimes they assured me for the product that it will be in proper condition but when i got my phone, i opened it and then find that the application of the phone was not working. also there were lots of problem in the phone. battery was not original, memory card was not supporting etc. when i complained about it they give me an offer of replacement. but again when they send the phone the battery was not in the box when i asked about it they give me an online 1000 rs. coupon for it but that was useless, its been a very long time and m tired of it. i have wasted too much money and time on calling them but they are not solving my problem and they do not want to refund my money when there was an option of cancelling the product within 6 months.
please kindly help me.
i am sending you the Order no. :[protected]
Sub order no.:- 4329351
customer care no.:-[protected]






Regards
Abhishek Kumar Jha
contact no. [protected]
e-mail:- [protected]@gmail.com

Hi,

I placed a order for Samsung galaxy ace duos(Order# [protected] ) on 28-Feb-2012, When I placing page was dectating that it will be delivered till 07-Mar-2012. but still it is not delivered. I have checked the status on my order section but still the order status is "to be shipped" which I am seeing from the very first day of placing my order.

Customer care service of indiatimes is very poor, I have placed this order because Indiatimes is a big brand but this kind of fraud was not supposed by a big brand.

I am requesting to the peoples don't go with this brand name these peoples are fraud they have poor customer care service. this is why online shopping is not successful in India.


Thanks Manoj

Dear Sir,
I am frenchiser of First Flight Courier Pvt. Ltd from Kapurthala Branch. After a couple of week a recd. a parcel of blackberry mobile bought from indiatimes shopping through order no.[protected] on the name of Mr. Raj Sharma. But unfortunately the box is stolen from my shop. But the policy of our company i pay all money because it is C.O.D parcel. Then i contact to India Times Shopping by mail 3-4 times i want to know IMEI NO. nut not reply then contact on facebook page they gave me [protected]@indiatimes.co.in i sent mail but they reply after 36 hours they send me Duplicate copy of bill there was IMI NO. NOT MENTIONED. Then i call to customer care no. [protected] they gave me another contact number It is [protected] i call him and iask for IMEI No. and then he ask me wher i find his number i said from indiatimes shopping customercare gave me. He said very rudely that i am not able to gave you IMEI. NO. and disconnect the phone i called him again and again then he pick up the phone I ask way to find IMEI No. and he said very badly,"Go and complaint Any where i not able to gave you IMEI. NO." AND DISCONNECT THE PHONE.
Please Help me to find IMEI No. so i F.I.R AGAINST thief or trace mobile set.

I had palced the order for spice mobile on[protected] the order no was [protected] till time i had not recvied the order nor i had recvied the refund for the same whenever i call up the customer care they tell that it will be refunded with in 6 to 7 working days i am following the same from past three months logeed several compalint written mails also but no reply till time

Hi,
My name is Rohan Prakash and my order number is [protected]. I must say, I am highly dis-satisfied and sorry for the wrong word, but highly pissed of with the services offered by shopping.indiatimes.com. First, my order was delayed. And all the while I wanted to know the status of my order, the server was down. The customer care people were not just blunt but rude and insulting. Then I got the wrong item delivered. After that when I asked for cancellation and refund, I was told that first, a courier guy would come to give me a kit within 2-3 days and then after another 2-3 days, another guy would come to pick the item. For over 10 days, no courier guy came and when I called again after two weeks, I was told that they have run in dispute with their courier partner and that I should courier it myself. Was it not even their responsibility to even inform me of this? Anyways, I couriered and had my AWB number attached to my complaint. Now, its been more than 15 days and I have no update about my cancellation neither have I received my money. The online chat doesn't work because nobody replies and the phone is forever on wait. And no whenever I call they either say to wait for 24-48 hours or they say that there is some technical error and they cannot help and I should call after 3 hours.

Besides this, their facebook page is also nothing more than fraud. Whenever you post a message or comment in which you write about your problem, they would delete the comment and then block the user from writing again. This is highly annoying. Yesterday I received a mail that I should update the AWB number again. I didn't remember and I took the AWB number by calling their customer care number. I don't understand how in 1 record they have my AWB number and in another they don't. Not only this, yesterday it was the fifth time that the person said he has cancelled my order and it would be done in 10hours maximum. Its been more than 24hours and there is no update. The person today said that it is not cancelled and it will be taken up by the complaint department and then they would cancel.

I never thought that indiatimes.com are nothing but thieves and scams. I am never buying from this useless worthless website again. I have been tyring to get my money back since more than a month but it seems, i should forget it now.

Rohan Prakash
+91-[protected]

dear sir I purchase online product, samsumg s3770 mobile on Indiatimes Shopping & my order no. is [protected] dt.16-jan-2012 but I have not received my order, & I cancel my order on dt.17/02/2012 but my a/c is not credit till date, so please help me regarding my refund my amount


next massage as per record indiatimes shopping
Case Id. 126844
Order No:[protected] Sub-order No:00001 Issue Type:Complaint Sub-Issue Type:Cancellation Problem Area:Stuck With Courier
Resolution Date:Feb 25, 2012 Case Status:Under Process Case Creation Date:Feb 17, 2012 6:48 PM
Description:Customer claims that ([protected]:00001) is not delivered to him but the courier tracking shows the order is delivered. Please investigate and do the needful.




Ram lal
City Pathankot
Distt Pathankot
State Punjab
[protected]
[protected]
[protected]



From: Sourav
Sent: Tuesday, February 14, 2012 3:47 PM
To: Indiatimes Shopping
Subject: reminder


Reminder...................Reminder....................Reminder....................⇄

No Sir, I have not received my parcel, this is fraud So please inquiry & stick action, & deliver my parcel urgent



Ram lal (sourav kumar)
[protected]
[protected]
[protected]



From: Indiatimes Shopping
Sent: 14 February, 2012 2:43 PM
To: Sourav
Subject: Re: Fw: Aramex Delivery Notification


Dear Mr.Sourav ,




We thank you for contacting Indiatimes Shopping.




We apologize for the delay in responding to you.




With reference to your mail dated - 07.02.12 for order number -[protected] , we would like to inform you that your order has been delivere on 07.02.12. So, kindly check the same.




We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.




We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.




For convenience please do not delete the interactions while replying.




With Regards

Anamika- Customer Service

Indiatimes Shopping



On Tue, Feb 7, 2012 at 11:38 AM, Sourav <[protected]@live.in> wrote:





Dear sir/mam
my order no. is [protected] dt.16-jan-2012 but I have not received my order agn.courier no.[protected],
but as per aramex courier record, courier no.[protected] is delivered on jan-31-2012 with sing,
this is fraud So please inquiry & stick action, & deliver my parcel urgent


Ram lal (sourav kumar)
[protected]
[protected]
[protected]



From: Aramex
Sent: 06 February, 2012 4:38 PM
To: [protected]@live.in
Subject: Aramex Delivery Notification


Dear valued customer,


Thank you for choosing Aramex as your transportation solutions service partner. Please find below delivery details of your shipment(s):


Shipment No Receiver Destination Delivered To Date

[protected] RAM LAL Hissar City sign . Tuesday, January 31, 2012 31-Jan-2012 16:38

For more information about your shipment(s), click on the waybill number above, or visit us at www.aramex.com .

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

No access to Indiatimes mail

Are we gonna be able to ever access the emails. Its an extremely unpredictable behavior to take the email server offline by Indiatimes with no prior intimation or estimated time of resolution.

Indiatimes email is widely used by students, professionals for their academic and professional interests. This type of downtime is hampering a lot. Although it is a free service, Indiatimes earns a lot of revenue through the email banners and through advertisements. Don't you think it is a mutual responsibility to at least keep the users informed?

my email id is [protected]@indiatimes.com,i am not able to access the same since last 15 days due to some technical error of the site

my name is Bharati, mobile no.[protected].

i want the same to resume back as early as possible.very urgent and important mails to be received.

please take immediate action.

bharati kamath

Hi,

I have ordered a mobile phone from shopping.indiatimes.com after seeing the advertisment of it in Time of India newspaper. I paid online. But the product which I got was faulty. After lot of conversation finally they agree for replacement and asked me to give my product to their courier vendor. I submitted my product as per their instruction but after that I didn't heard from them. Each time I have to call them and...

we had ordered a VOXX Room heater after we saw an in India times offer with buy one and get one free for rupees ,as per their schedule the product was delivered and as soon as we made the payment the courier person dissapeared, when after i opened the box to my surprise the whole product was in broken stage and not suitable for use , immdtly when i called the courier person his first responded and next he switched of the phone , later when we tried to contact the customer care after several talks they agreed to take back and replace it , and came a new courier person whop came to us and took back the product damaged and gave an acknowledgement.but now its almost 2 months i have not got the product nor i am answered by the customer care , nor they receive my call nor they are replying my emails sent ..plz advice what to do..

I ordered 4 books for Rs. 1132 on 31st Jan 2012 at Indiatimes.com and order no is [protected]. The expected delivery dates for the books were 11 Feb 2012.
I didn't receive the books by the dates and then called their Customer service. No response waited for 5 minutes and then disconnected. I thought I will never receive the books.
Today (21Feb), I received a mail saying 2 of the books are shipped and gave a tracking number( AWB No. [protected]) of Blue dart express. When I checked the Blue dart site I couldn't get any tracking details. Talked to their customer service and they also told the tracking no is invalid.
Then I called Indiatimes customer service and waited a good 2 minutes before call is answered. The person says that the order is cancelled as none of the books are available!!!! What a DISAPPOINTMENT and also SHAME ON INDIATIMES.COM.
First of all why they took the order if they don't have them in stock?? Why they didn't inform me before earlier?
Secondly, if the order is cancelled why did they send an email today saying my order is shipped and gave me a tracking number which doesn't exist??? Is it a joke or Childs game??? Are they not into any serious business??
I ordered the books for my wife add she started accusing me that I didn't order them. How can I tell her that we ordered the books from a NONRELIABLE website that just promise the order and NEVER deliver?
Thank God. I didn't pay the order by credit card, rather I opted for Cash on delivery option. Otherwise I would have to run behind them to get my refund.
Regards,
Ganesan

Case Id. 73984
Order No:[protected]Sub-order No:00001Issue Type:ComplaintSub-Issue Type:CancellationProblem Area:Delay In ShipmentResolution Date:Jan 14, 2012Case Status:Under ProcessCase Creation Date:Jan 6, 2012 7:40 PM
Description:[protected] cstm want cancellation due to delay in shipment and kindly canceled the order urgent ....


still under process.money does not refund.

The order was booked on Indiatimes online for delivery of books. The order is not delivered for past 1 month and the consumer care is stopped responding...!!
The order details are as follows :


Dear Ms. Sonal,

Pl. refer to my repeated reminders on the order which I registered with Indiatimes shopping.
I regret that I have no response from you.

In such a situation, I am forced to take unpleasant steps as complaining to consumer forum against Indiatimes for not honoring the commitments.

Request your very URGENT attention to the delivery of the order.

Your simple acknowledgement will be highly appreciated…!!!!

Best Regards,


Noah Ramrajkar
Product Development/Special Projects
Switchgear Division (I IA CE CP R&D)
SIEMENS LIMITED - Kalwa works
Thane Belapur Rd., Thane – 400601
India
Tel.: +[protected]
Fax: +[protected]



From: Ramrajkar, Noah IN KWA SL
Sent: Monday, February 13, 2012 6:16 PM
To: 'Indiatimes Shopping'
Subject: RE: [Order:] Order Confirmation

Dear Ms. Sonal,

Pl. refer to my order placed on Indiatimes dt. 22.01.12
Also, pl. look at the status dated 13.02.12 ( enclosed ).
I have yet not received the shipment..!!!

Pl. let me know where should I escalate the matter..??

When can I get the shipment??

Your very prompt reply with firm commitments will be welcome and will be guiding for me for ferther actions.
I request you to please attend the case on high priority, in order to avoid further inconvenience to both o[censored]s…!!


Best Regards,


Noah Ramrajkar
Product Development/Special Projects
Switchgear Division (I IA CE CP R&D)
SIEMENS LIMITED - Kalwa works
Thane Belapur Rd., Thane – 400601
India
Tel.: +[protected]
Fax: +[protected]



From: Indiatimes Shopping [mailto:[protected]@indiatimes.co.in]
Sent: Tuesday, February 07, 2012 8:02 AM
To: Ramrajkar, Noah IN KWA SL
Subject: RE: [Order:] Order Confirmation

Dear Mr. Ramrajkar,

We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding to you.

With reference to your mail dated - 01.02.12 for order number -[protected], we would like to inform you that we have updated your request to the concerned department, they will get back to you as soon as possible. So, kindly wait for the resolution.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
S.Sonal - Customer Service
Indiatimes Shopping

________________________________________
From: Ramrajkar, Noah IN KWA SL [noah.[protected]@siemens.com]
Sent: Wednesday, February 01, 2012 3:26 PM
To: Indiatimes Shopping
Subject: RE: [Order:] Order Confirmation
Dear Customer service – Indiatimes,

Pl. refer to my order as enclosed.
Pl. update me, when the order can be dispatched to me …??

Best Regards,


Noah Ramrajkar
Chief Manager,
Product Development/Special Projects
Switchgear Division (I IA CE CP R&D)
SIEMENS LIMITED - Kalwa works
Thane Belapur Rd., Thane – 400601
India
Tel.: +[protected]
Fax: +[protected]





From: [protected]@indiatimes.co.in [mailto:[protected]@indiatimes.co.in]
Sent: Sunday, January 22, 2012 5:49 PM
To: Ramrajkar, Noah IN KWA SL
Subject: [Order:[protected]] Order Confirmation

Dear NOAH RAMRAJKAR ,
We thank you for placing an order with www.shopping.indiatimes.com. Your Order details are listed below. You may also track your order at My Account.
Order ID: [protected] Shipping Address:
NHR NOAH 402, Plot No. 198, Mumbai, MAHARASHTRA 400093 INDIA [protected] [protected]
Order Date: 22 Jan 2012
Order Total: INR 1714
Payment Mode: Credit Card
Order Item Id Product Name Price
(inclusive of shipping) Quantity Subtotal Expected Delivery Time
00001 On Managing People INR 416 1 INR 416 30 Jan 2012
00002 On Leadership INR 416 1 INR 416 30 Jan 2012
00003 HBR's 10 Must Reads on Strategy INR 441 1 INR 441 31 Jan 2012
00004 HBR's 10 Must Reads on Managing Yourself INR 441 1 INR 441 31 Jan 2012
We will keep you updated on order confirmation and order shipment status via email (noah.[protected]@siemens.com) and/or SMS ([protected]).
We are operational 8 AM to 8 PM and can be contacted at:
Email: [protected]@indiatimes.co.in
Thank you for choosing us
Team Indiatimes Shopping

hi ,I ordered a cake with a bunch of roses on 10th of feb 2012 to be delivered on 11th feb 2012 as it was my moms birthday.

Order No. [protected]

But ,the order was not delivered as specified by the website and still it is not yet delivered.
My mom got the call on 14th for the order and asked the courier service to come before 6pm but he did not show up.
Now ,I am getting the update in website as

10357-H-CR Express
AWB No.:Delivery attempted office closed

What is this they did not contact me anytime during this process and called my mom only once and still the order is pending.
I have called customer care so many times but they sum times gives a wrong number to call or say system is down.

INDIATIMES – WORST ONLINE SHOPPING WEBSITE


We had recently purchased a Blackberry 9810 via Indiatimes. We received the product on 27th of January, 2012. On 28th of Jan, We realized that the phone is a problem as it gets heated and Battery gets over in 4-5 hours. This appears to be a manufacturing defect and requested Indiatimes to refund our money as we didn’t want a defective model.

Our order number is [protected] and order date is 16th of January 2012.

After trying a couple of times on Indiatimes support numbers, the Customer Support Executive said we would have the Blackberry picked up and refund process will start in a matter of 4-5 days. There has been no pickup of the blackberry ever since. Then on talking to Customer Support, every time we mentioned our Order Number, we were told the Systems are down and call later.. This went on for 8-10 days and we realized this has been done on purpose. We had been emailing Indiatimes Customer support and Operations Head.. but no reply.

Finally on posting this complain on Facebook, we managed to get a response. That too we were told that we should take the Blackberry to Blackberry Service Center for any issues.

As the new product is faulty, it’s the responsibility of the Merchant to ensure refunds or replacements. We have not been getting any response from India times since then.

Online shopping support needs a long way to go and we all need to be careful of Online shopping Portal like INDIATIMES who bring in refurbished or old products to cheat the Indian Consumer.

Hope our complain is heard and acted upon

Ravi Bhavnani
[protected] / [protected]
[protected]@taurusit.org

Hi Team,

My indiatimes e- mail account has been hacked by someone few days back and that person has already changed my password and i was using this account for facebook as well. that person is also uploading porn pictures and videos by my name in facebook and abusing my friends by my name. i want to delete my indiatimes e- mial id so that i can close my facebook account. Due to all this i am mentally upset. Request you to please close my indiatimes e- mial id asap, Please send confirmation mail on below mentioned e -mail once done,

Please do the needful.

Regards
Sheetal Raj
E-mail id- [protected]@rediffmail.com