from: v sundararaman iyer [protected]@gmail.com
to: operation Head <[protected]@indiatimes.co.in>
date: Mon, Jun 4, 2012 at 12:06 PM
subject: COD Order no.[protected] and sub-order number:4460352
mailed-by: gmail.com
dear sir,
Sub: Receipt of damaged foldable laptop table - COD Order no.[protected] and sub-order number:4460352
Ref: interaction with Mr.Harish (customer care executive) today(4.6.2012) on the issue and was promised corrective action in 2 days
BACKGROUND
I tele-booked one laptop table after seeing your ad in times of india in my name v.sundararaman.
i got delivered the laptop table in damaged condition(the drawer is not intact because not fixed properly and not fitting in to the slot further one supporting wooden piece is dangling loose) in the name of shyam sundar(in spite of your tele-marketing exe confirmed my correct name on telephone) under COD Order no.[protected] and sub-order number:4460352 with order approval date 13.3.12 in my address as below:
A213, Mangal Apartments, 16, Vasundara Enclave, Delhi 110 096
i lodged complaint through customer care immediately on receipt,
kindly do the needful.
STATUS:
Mr.Puneet Kumar informed that he would send courier to pick up the packet which has to be properly packed and carry the details.
Ithe parcel was sent long back but i am yet receive the table.
Thanks
V.Sundararaman
A213, Mangal Apartments,
16, Vasundara Enclave,
Delhi 110 096
Mobile [protected] / [protected]
I had placed an order with Indiatimes shopping on 23rd May 2012 for purchase of Micromax Funbook tablet (Order No. [protected]). The tablet was recived by me via Bluedart express ltd. (via
AWB No.:[protected] ) on 28th May 2012 in a damaged condition. I immediately called up customer care no. [protected] and registered a compliant with them on same day (Complaint No. 246245). The arranged a picked up on 30th May 2012 through aramex courier AWB No. [protected]. But the vendor refued to accept the courier and the same was returned to me through Aramex Courier AWB - [protected]. Thereafter i again contacted the Customer care and they gave me a new address to send the courier which was again shipped via Aramex Courier AWB [protected] to Times Internet Ltd / A2Z Shopping Limited, Top Floor, 10- Dariya Ganz, New Delhi-110002.
But this vendor also refused to accept the Courier and the same shipment is on hold with Aramex courier. On a daily basis I have been following up with Customer care to get the courier accepted by vendor and a replacement is provided to me at the earliest. But whenever I call up, they always keep telling they are following up with vendor and courier company to get the courier accepted by Vendor and the replacement will be provided as soon as the vendor confirms the receipt of goods and they will update me within 24 hours / 48 hours / 3 working days. But till date I have never recieved a call and only I keep following up with them everytime. When I told them to transfer to call to some next level manager in their call centre, the reply was back we have 1 senior manager in the office and he is busy and hence cannot take the call.
Frustrated with their responses, when I told them to cancel my order, they told that that will happen only once the goods are recieved by the vendor. And I dont know when the vendor is going to accept the goods and either a replacement / refund is given to me.
Request your kind help to get a replacement / refund at the earliest.
Regards
Amol - [protected]