IndiaTimes.com Complaints & Reviews

Sir,

i am indiatimes mail id using past two years, but no mail receiving two months, how to solve this problem ,
my mailid is [protected]@indiatimes.com

My Order# [protected] is NOT yet delivered since March 1 2012 worth Rs.2474
This was actually replacement of 2 items against my original order# [protected] containing 7 items which was dated Dec 4, 2011 worth Rs.7833.

Every time some one calls from Indiatimes Shopping, they assure delivery within 3-4 working days.. but next call comes only after few weeks. Again same story of assuring resolution in another 3-4 working days and into infinite loop.

Even my card thru which i had originally paid got expired & is discontinued/not renewed since its renewal fees is more than Rs.2474. Hence I cannot take this as refund into same account. I have already conveyed my request to refund in form of Gift vouchers/coupons on indiatimes which i can use for my future purchases. Even this is not done till date.

This is regarding order no. [protected].
I had ordered the product (wrist watch worth Rs. 7295) on 15.06.2012 (30% discount was being offered i.e. of Rs.2188), which was supposed to be delivered by 25.06.2012.
On 25.06.2012, cust care exec called me up and told me that the product is not in the stock and i can opt for other product to whcih i said clear NO.
When i checked the availability of the product on 25.06.2012, it was available and anyone could buy the same (even though it was out of stock, as per their exec) and similar was the condition on 26th and 27th June'2012.
This is clear fraud and cheating.

All the above things are mentioned on their website vide case no 284909 against the above order no.

Suddenly on 27.06.2012, i checked the status and found that the order has been cancelled without intimation.
You are requested to look into the above matter and intiatimes shall either provide me the product or if they are cancelling the order, they should reimburse the full amount i.e. of Rs. 7295 as i have lost the discount due to their negligence and fraud.

I WOULD REQUEST EVERYBODY TO NOT TO GO FOR ONLINE SHOPPING SPECIFICALLY FROM INDIATIMES.COM

Hi,
This is baskar from chennai i am unable to login to my mail id ([protected]@indiatimes.com) from past one month kindly do the needful i need to check my mail.


Thanks&Regards
B.Baskar...

I've ordered online matchmaking service from indiatimes astrospeak portal http://www.astrospeak.com/, i've paid 400/- through credit card for matchmaking service on email ref number for that is AST454683 order date is 22-May-2012, they have written that astrologer will revert between 4 and 10 days time. but till date they haven't reverted in any manner, i've mailed three to four times to them mail id : [protected]@indiatimes.com. also i call on there customer care number[protected]. neither they reverted on mail or picked phone number. this is very annoying and pathetic service. please guide me how to lodge complaint in consumer court.

first they sold me duplicate nike deos.n now they dont have address of merchant.its been almost 3 months they are not replacing the product nor refunding the money.i have given the details below.if i dont get this thing done ill be complaining to nike officials soon saying that inditimes shopping is selling their duplicate product.










Subject: Re: order no:[protected]
From: icare <[protected]@indiatimes.co.in> Wed, 16 May '12 7:36a
To: You
Show full Headers | View blocked images
Dear Mr. Anantwar,

We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding to you.

With reference to your mail dated -15.05.12 for order number - [protected], we would like to inform you that we have updated your request to the concerned department, they will get back to you within 48 hours. So, kindly wait for the resolution.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Ravinder kaur- Customer Service
Indiatimes Shopping




On Tue, May 15, 2012 at 2:33 PM, milind anantwar <[protected]@rediffmail.com> wrote:

order no:[protected]
please send me d vendor address of this product.i have received duplicate nike deos.i want them to be replaced as quickly as possible or i will have no choice than going to consumer court.

-milind anantwar
[protected]

from: v sundararaman iyer [protected]@gmail.com
to: operation Head <[protected]@indiatimes.co.in>
date: Mon, Jun 4, 2012 at 12:06 PM
subject: COD Order no.[protected] and sub-order number:4460352
mailed-by: gmail.com

dear sir,



Sub: Receipt of damaged foldable laptop table - COD Order no.[protected] and sub-order number:4460352


Ref: interaction with Mr.Harish (customer care executive) today(4.6.2012) on the issue and was promised corrective action in 2 days


BACKGROUND



I tele-booked one laptop table after seeing your ad in times of india in my name v.sundararaman.



i got delivered the laptop table in damaged condition(the drawer is not intact because not fixed properly and not fitting in to the slot further one supporting wooden piece is dangling loose) in the name of shyam sundar(in spite of your tele-marketing exe confirmed my correct name on telephone) under COD Order no.[protected] and sub-order number:4460352 with order approval date 13.3.12 in my address as below:



A213, Mangal Apartments, 16, Vasundara Enclave, Delhi 110 096



i lodged complaint through customer care immediately on receipt,

kindly do the needful.


STATUS:


Mr.Puneet Kumar informed that he would send courier to pick up the packet which has to be properly packed and carry the details.

Ithe parcel was sent long back but i am yet receive the table.






Thanks





V.Sundararaman

A213, Mangal Apartments,

16, Vasundara Enclave,

Delhi 110 096



Mobile [protected] / [protected]

I had placed and order for zync Pad Z 990 on indiatimes.com upon recipt of their promotional mail for 10% discount. while placing the order i was informer product will be shippeed with in 7 days, .
orer placed on on 8th june 2012.
on 11th june i called up to check up delivery status, the suppport executive told me that do not call before 18th june . and call only if order is not recd on 18 th june , reason being shipement date is 7 day and deliver date is 10 days,
on 18 th june i call up to u/s that order is shipped but will be delivered after 4 days…
is this aa joke ..
order no : [protected].
also the cusotmer support executives speaks in very vague tone.
i feel like i am beign cheated here .
by offering discouns, indiatimes.com is seeling products and are unable to deliver.
it is fake promotion.

without subscribtion and use of service biknibabes pack per day @ Rs5have been deducted daily where as no service provided by company nor I use this service since 10/06/2012.My BSNL MOBILE NO:[protected]. So please unsubscribe the service biknibabes pack immediately and kindly arrange to refund unathorised charges recovered to my mobile balance

Dear sir,
iam having an e mail id in indiatimes.com as [protected]@indiatimes.com. since 07.06.2012 my mail id unable to open. please sir respond immediately,my all important documents in this mail only. my alternate mail id is : zaheer.[protected]@gmail.com.
thank u sir.
Yours Sincierly,
Zaheershaikh.

I am sanam singh and from last 15 days i am not able to access it as it says web page not found i have many important data in it so plzz kindly transfer all my data to sanam.[protected]@gmail.com as soon as possible.

I have purchased a product vide order no [protected] dtd 2 Apr. The product was defective and a complaint was registered vide 197555. The customer care advised to send the product back to merchandiser. The product was sent to merchandiser by DTDC courier on 25 Apr.Inspite of several calls to the customer care, the status of our refund is unknown and everytime we give a call they tell us they will come back in 48 hrs, however, no one calls back. We must have made at least 100 calls to them but their negligent attitude has harassed us everytime. An early redressal will be appreciated.

Hi ,

I had purchased a Samsung Galaxy S-2 on Indiatimes shopping. I used HDFC Credit Card to Make the Payment. After completion of order there was a message generated flagging an ERROR the payment has not been received from the Bank. I have the Snapshot of the same , the order was not placed at that time. I made my purchase from another Vendor. Now next Day I received an SMS regarding 25K has been deducted from my account. As soon I saw the message I called Indiatimes to Cancel the order from Mail & over the Phone as well. They never reply the mails on time they took their own time & they accepted my request on 26 (as per their records) . HDFC says they didn't raised any request for cancellation. Now on 28 May I received another SMS about my amount has been converted into 6 equal EMI . Daily I am calling Customer care & there is a single reply "Your amount will be reverted back within 3-4 working days ". If you ask any question the answer is same. They mentioned that the order has been candled due to unavailability of Stock. God knows what the hell they are doing .

This is not the first time they are doing this, couple of years ago I ordered a Cannon Digital camera & they shipped a different product.

They are working like a typical Govt organization, nonchalant with cavalier attitude towards their customers. No Idea how they are surviving in this market.

I will be thankful if any one can guide me where should I flagg this issue, from where I can expect some Immediate action.

- Sudhish

Hi.
Since last three weeks I am trying to read my mail but unable to read it. When I browse to open the mail I read the message 'cannot find server'.

I am unable to unsubscribe from bikini babes to which i have not subscribed.there is no option in their site for unsubscribing from this service.they are deductly rs 5 daily from my balance.please stop this service.my bsnl no. [protected]

I ordered item#Philips Hair Straightener - HP8315 (1) and indiatimes were unable to deliver it. So I cancelled. Instead of cancelling they were giving other option to buy any other product. But atleast I cancelled it because of their services. the main thing what i found they are not at all tracking their records what customer has ordered. When you call and ask that time only they will wake up and make complain for which they will not return back to you. So again if you call then only they will tell you the status. this is how they are working for on-line shopping.
after cancellation of this order, I am doing a continuous follow-up on call and email to get my money back. but they people are somehow want customer to keep silent and they can eat money. this is really a ridiculous.

Order details: [protected] Apr 9, 2012 Philips Hair Straightener - HP8315 (1), please refer to the attachment for more details. I ordered 9Apr but till date there is no refund happened on it. they are giving some fake information about Bank Draft which they haven't delivered. they are really making a fool of people. INdiatimes online shoping is the worst I have ever seen. so now INDIATIMES is not willing to return the money they will excuse and try to escape from it.so that customer get tired off and leave his money with indiaties only. This is the way of INDIATIMES shopping. I want you all to know so that It will not happen with you all as well. So beware of this type of fraud which indiatimes is doing with customer. a well brand name into print media(playing with people money) and emotions..

Though my overall experience itself is bad; this complaint is strictly about order no [protected] (April 5 2012). I ordered a PC Game and they sent me a XBox one. After this the pain started. I called logged a ticket; they said they'll pick it up soon,

Nothing happened for a week, checked again; same reply with assurence. Again nothing happen. Finally escalated it, now its 7+ days after escalation. Escalation told me to pick it in 2 days; I wonder where to complain about escalation.

So all in all ordered on 5th April, today is 13 May. More than a month. Several communication and no result.

My advice; even though they are offering coupons; which at first seems lucrative; STAY AWAY from them. The mental pain they cause to a customer is huge.

I am going to persuade it for sure. Lets see how many days more it continues.

My email id is: [protected]@indiatimes.com
Since last 2 days i am unable to send any emails from my a/c.
As soon as any email is sent, a message which reads as," undelivered mail returned to sender comes". & there is a failure in delivery.
Further, this is the message,
This is the mail system at host irmta6.indiatimes.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

host 192.168.24.78[192.168.24.78] said: 554 mail
server permanently rejected message (#5.3.0) (in reply to end of DATA
command)

Kindly guide ASAP

Indiatimes shopping not refunding money

Category: Online Scams
Complaint against: India Times Shopping
Complaint Number: 58892
Amount loss/claim: Rs. 2,448


Item purchased vide: order no: [protected] sub-order no: 00001 issue type: escalation problem area: product defect date: mar 8, 2012 case creation date: feb 20, 2012 7:55 am description: I returned defective product back to vendor thru afl vide awb no.[protected] but company refuses to refund my money despite many promises made on phone.
Pl help

Respected sir/Madam,

I put Order No. [protected] on 7th April, It was cancelled by indiatimes after 13 days on 20th April but I haven't get refund. Product coast is 3850. I put Case Id. 196421. I called custmercare 7-8 times but they didn't give me satisfy answer. 21 days already passed but neither I get product nor money. I need get my money back as early as possible.

Regards
Asif Patel