Indiatimes Shopping — Non delivery of product after advance payment of Rs 58200

Address:

Mumbai Suburban, Maharashtra

TO WHOMSOEVER IT MAY BE CONCERNED @Indiatimesshopping

I am really aggrieved by Indiatimes approach to my order no [protected].
The compliant id being 394904. I am writing this follow up mail for theumpteenth time !!

So far during any of the communications the status of my order with regards shipment has not been notified. I was due on 7th September 2012 for the record.

Further,it has been 30 days now since I paid 58,200 Rs in full on 31st Aug for the Samsung 3DTV set which is still listed and "IN STOCK" on your website.

In your reply you are sighting problems with your merchants,kindly note that it a problem that has to be sorted out in house and can not be sighted as a lame excuse to the customer. I purchased the product from the your website hence the liability to deliver is ultimately yours.

The shopping experience is turning out to be traumatic and agonizing with every passing day and lack of inaction on your part :(
I just checked out the reviews from mouth shut post this,they too are not encouraging.

Kindly take responsibility and fulfill your commitment ASAP.
I am definitely going to take this as a case of cheating & fraud with the consumer forum if such is your attitude.I am also thinking of filing a FIR with the cyber crime cell now.All you are doing is just tarnishing the image of TIMES group.

Kindly escalate this to the topmost level of management in your company and get my product shipped !! Get back to me.

Regards,
Pritesh Shah