IndiaTimes.com Complaints & Reviews

Dear DC Readers,

BEAWARE before shopping through Indiatimes Shopping see the below points to change your mind set, I have the worst online shopping experience with INDIATIMES SHOPPING, I have purchased Karbonn A1 mobile by viewing an Advertisement in there news paper, for 4198/- for 6 EMI’s through Credit Card, and 250 Rupees gift coupon and 1 year warranty for Indiatimes shopping readers.

Just one order 10+ mistakes 26 E-Mails communications in-number phone calls still the problem not solved and the credit goes to Indiatimes Shopping Management.

1) I wised to gift my wife this mobile on her birth day which was on 23 Aug.
2) After placing the order on 13 Aug 2012 it was delivered on 01 Sep 2012 It Took 19 days by then she celebrated her B-day in her home town and returned back to work.
3) Since it took too long to delivery, I have called up there call center on 23 Aug 2012 and changed the delivery address from home town to residing place.
4) In spite of the clear instructions given they delivered at the wrong address 165Kms far from the address given. Instead of Hyderabad they delivered in Karimnagar.
5) Now the new story starts the courier guys delivered the mobile at the wrong address WITHOUT the BILL and Gift Coupon as shown in the offer and un stamped warranty card.
6) I had to travel 165 Kms to take mobile, which cost’s me 700 Rupees and 1 Day full of stress.
7) After using the phone from the 3rd week onwards Karbonn A1 mobile stops ringing and vibrating when some one calls, from 4th week on wards in addition to the existing the problem, Speaker stopped working.
8) When I took the phone to the service center they took the phone with E-mail delivered copy from Indiatimes shopping for servicing, the very next day the service center guys called up and said they need the Bill for this phone for servicing, which was not delivered with the mobile by Indiatimes shopping guys.
9) After sending lot of mails and phone calls to the customer service desk requesting for bill and Gift coupon which was part of the offer they E-mailed me the soft copy of the bill on 1 Nov 2012.
10) This is the funniest part, Mobile was delivered to the customer on 1st Sep 2012 and the warranty started on 27 Aug 2010 before the mobile was delivered to customer warranty is started.
11) When I took the same invoice to the service center they accepted at the counter, when I went next day. Again a new story started Service center guys say this mobile is purchased in north India so we cant do the service in south India,
12) I called up the customer care center and informed the same the call center guy advised to, Ask the service guys to give a written statement of the above mentioned point and then send the same to them(Indiatimes guys), They want customers to do there job.
13) While accepting the mobile in the service center they gave back mobile back cover and battery, but did not return the 8 b SD card, While giving back the mobile UNSERVICED next day service center guys removed the 8gb SD card and fail to return the card, when asked about the SD Card they say you never gave us the card.
14) Till date NO action is been taken by the Indiatimes Shopping.com that’s the WORST experience in my life dealing.
15) From 13 Aug till date I have sent 26 E-mails and lots of phone calls to the Indiashpponig but the problem is still the same.

Therefore I suggest U all never dare to make an online purchase from INDIA TIMES SHOPPING keeping in mind the above 15 points.

Kiran Babu P
[protected]

I placed Order No. [protected] for B1054453 - Samsung Galaxy S Duos S7562 (Black) with Indiatimes shopping on 07/12/2012. Expected date of shipment was 14/12/2012 and delivery was expected on 17/012/2012. However the the item has not been shipped as yet. A complaint no. 573954 had been raised with the seller on 15/12/2012 but no satisfactory action has yet been taken.

SIR,
I purchased a sony xperia tipo dual mobile handset through indiatimesshopping on dt 22oct12 which order no.is [protected]. he deliver mobile handset on dt 8nov 12 but headphone and screen protector has not been deliver yet. I called customer care he register a complaint which no. is 499445 and assured me that it will be resolved on dt 28 nov 12 but till date he neither deliver my product nor respond my phone call. pls take it matter higher prorioty
level.

thanking you
RATNESH KUMAR SINHA
MOBILE NO. [protected]

I Have ordered xbox 360 with kinect bundle with mrp 26990 on 9th november 2012 and i was given order no. [protected] but on 14 nov i got different product with mrp 15990. i made complaint immediately within 15 mins both telephonically and throug email and i was given order no. 509746. i was assured that product will get reverse picked up within 24 to 48 hrs ( i have telephonic communication recorded) then new product within next 5 to 7 working days maximun. then after repeated emails ( more than 20) and calling customer care of indiatimes shooping more than 12 times ( all records available) they have not replaced or arranged for reverse pick up. i even cancelled my order and asked them for refund ( as i purchased new product from different store) but still after one month the response from customer support of indiatimes shopping is deaf. they have cheated me and made a serious damage to the trust of online shopping. i have all the records with fake assurance.
when they delivered the product within 5 days of order still they are struggling to arrange reverse pickup after one month of wrong delivery. and my money is still struck after more than one months.

Dear sir,
i have booked a induction cooker with delight coking set from indiatimesshopping.com.i got the product on 8th nov with broken kadai handle and without bill for the induction cooktop.my order number was [protected]. i give complain on 9th nov 2012 with case id 499741. they take the complain and provide me the resolution date on 29 th NOV 2012. but till date i have not got any mail or call from the merchant.i called them to resolve the complain they are telling it is on process. neither they sending the bill nor for damaged delivery.please take action against them.thaey chaeting the customer

Best Regards
saroj kumar nayak
mob:[protected]/[protected]

My order number is [protected]. The item was sent to me however it was a tampered/ damaged item. The company seal on the box was broken . I have called indiatimes however no action has been taken as of now . Case id is 543441 !! Would be grateful if you could sort out this problem immediately as I had purchased this item last month and till date the proper item has not been delivered to me.

Its simply irritating to talk to different customer reps each time and explain them the issue with them assuring a call back in ten minutes which never comes.

This is not the kind of service expected of Indiatimes Shopping .

Please help !

Sir,
I have written on following complain to customer service indiatimes"
I like to inform you that today I have received my parcel from BLUEDART courier at about 3P.M .
Packing of the parcel is in a good condition and I accept the same.
After opening the parcel I found one "Philips Toaster HD4815", after reading the manual thoroughly I want to operate the same but surprisingly I saw that one popup tray(grill) is broken and not operating by knob.so bread is not come out from toaster.I verify the same from local shop that both the tray are operating by the Lever(up-down knob). So I received a damage item and I want to a replacement of the same product as it is very useful for me.

Kindly cooperate with me and replace the defective one at your earliest.I will be ready to return the defective one to your representative.
Regards,

BISWANATH DEY
Mailing Address: SUJATA DEY QTR NO =Y-9,LIC OFFICERS QTR,MALANCHA,PO=NIMPURA> City: KHARAGPUR , State: WEST BENGAL , Pin: 721304 INDIA
Contact Number: [protected]"

they acknowledge the complain and give me complaint ID no – 497056. and committed to replace the product within 30.11.2012.but till today no replacement is done.kindly help me

I placed an order for subscription of a magazine withe Indiatimes on 12the October. The first issue was committed to be delivered by 19the November (35 days after placing an order). I waited patiently. on 12the November I received a message theat thee product will be delivered withein 4 days. Product was not delivered.

On 21st I called up theese guys again to know thee status of delivery, theey had no clue. I asked theem to cancel thee order, and committed a refund by 28the November by theeir service manager Swati Ratlani.

its been 15 days, and no sign of product or refund. I called up again, and theey say theere is no such remark for refund mentioned. They also said about not being able to track thee shipment.

I seek refund of my order: [protected].

Devanshu.

I have order "Seagate Goflex 1TB hard disk" form indiatimes shopping it's model no. is STAA1000302. They have taken full payment from me and delivered wrong product to me i.e "Seagate Backup Plus 1TB hard disk" and its model no. is STBU1000300. I have filed a complaint there now they have closed my complaint by saying its a wrong complaint. They have closed my complaint without informing me. They have fraud me have took my money and they are now refusing to do any thing in my complaint. As per their policy I have complaint them about the product with in 24 hrs and they took more then 48 hr to call and not called yet about my complaint and closed it without any notification to me.

I purchased a Samsung Galaxy S3 from Indiatimes Shopping for which first I was told after 20 days that it is OUT OF STOCK !! Wonder how an item can go out of stock after I have paid for it ! how can they accept an order for an item which is Out of Stock ?!?! After complaining and talking to them for 5 continuous days they did send me the item however the company seal on the box was tampered with , actually cut open ! After repeated complaints they are doing nothing about it simply giving tareekh after tareekh like the Indian Courts !!!! DISGUSTING !!

Request you to kindly take strict action against them and not just that take away their license !!! They deserve nothing better.

Order ID: [protected]
Case ID : 509066

I placed an order for Kaspersky Mobile Security on 09 Nov 2012 and paid in full, but I received the wrong product. The same day itself I contacted the customer support of IndiaTimes Shopping (13 Nov 2012) and asked for a refund or replacement. Still no response. They are acting like some scam company. Please help.

had purchase a BSNL penta tablet through Indiatimes Shopping on 7th Nov'12, The product was delivered to me on 14th Nov. I was surprize to see that they sent me a used one tablet having lot of skrecthes on front as well as back , immediatel i called for replecement and they have registered a case against this on 14th Nov (CASE ID-510493). Till then i have chated to their customer care for 03 times, called their helpline no 5-6 times but those people are still not looking forward for replacement.They always promise that my tablet will be picked very soon but so far 14 days has gone and nothing is doen at their end.
What they did.. they just ask to their vendor to send tablet against my order without checking and finally customer has to suffer .They are simpley non responsive and making a bad name of online shopping. I had a good image of other online sites like flipcart, yebhi,myntra,jabong etc but this is worst online shopping site.

Hi,

I had ordered a phone on 20th Nov'12 with order number - [protected] and is due to be delivered by 30th Nov'12. But, since then there is no change in shipment status along with no status information shared until now. It only shows order verified. That's it.

I am doubtful for delivery on due date with current status and don't think it will get delivered by that time.

I have planned to send it as a gift to my relative to mark special day and any delay here will really nullify the purpose of purchase itself. Please clarify when the shipment will be couriered from your side along with AWB tracking number.

Will appreciate earliest response from your side.

Thanks,

I had placed an order for Samsung Galaxy S3 on Indiatimes Shopping, paid in full through my credit card , waited for 10 days for the item to be shipped to me . However upon no status update regarding shipment i started emailing them to which too there was no response. They were supposed to ship me the item on the 24th of nov which hasnt happened. Not just that they claim that the item is OUT OF STOCK ?! how can they take orders on an item which is out of stock ? Full payment was made . They knew very well that there was a problem regarding this item but they did not inform me. Only when i finally called them today did they mention that the item is out of stock. They are total FRAUDS and CHEATS ! Rob you of your money. The actual reason probably is that indiatimes has provided an extra discount on the item which the dealer cannot provide and has refused to ship ! this is not my problem !!! neither are they refunding the money nor are they acknowledging their ignorance towards the matter. Its a case of NON-DELIVERY of item after FULL PAYMENT and they call it cancellation and "IF" i want a refund case !!!

This is ridiculous ! I think the consumer court for online shoppers should take strict action against indiatimes shopping so that they do not lure customers showing them discounts and then not providing the item nor the money !!!

Please help me regarding this asap !!! Your help is greatly required !

Sir,

I had ordered a product from indiatimes shipping website and the details and order id are given below. It has been over a month and my product is showing as shipped but they have not shipped it till now. The customer service mentioned that due to Diwali there was a delay and they keep saying that they will contact me after 48 hours. But to no avail, their customer service is the worst in handling problems. Sir, I request you to take immediate action on this complaint as its been over a month and is a clear case of negligence and mental harassment to the customer who is waiting for the product urgently.

Order Date October 14, 2012
Order No. [protected]
Status Verified
I registered a complaint with them. This is the details.

Case Id. 488490
Order No:[protected]
Sub-order No:00001
Issue Type:Complaint
Sub-Issue Type:Non Delivery - TIL Logistics Problem Area:Stuck With Courier
Resolution Date:Nov 14, 2012
Case Status:Under Process
Case Creation Date:Nov 3, 2012 6:57 PM
Description:ONLINE--Customer want this product ASAP. customer shipment was stuck with courier. Delivery date is already over. do the needfully.

Inspite of this the executive knows nothing other than telling me to wait for another 48 hours where it has been 24 days till today.

Strict action required.


Rohit Shenoy
Manipal

Mob: [protected]

01.11.2012 - Placed an order of HP pendrive (16 GB) by direct debit method along with
redeemable coupon issued by IRCTC.
The price of the pen drive was Rs 712 and the redeemable coupon was for
Rs 300 issued by IRCTC. The remaining amount of the pen drive was paid via
internet banking facility.
01.11.2012 - Got a message quoted as "Dear Customer, your Item associated with order
[protected] has been shipped.Delivery will take 4 days.Team Indiatimes."

18.11.2012 - Got a message quoted as "Dear Customer, your Item associated with order
[protected] has been shipped.Delivery will take 4 days.Team Indiatimes."


I have ordered the product to gift it to my brother on occassion of Diwali, but
today 22nd of November,2012, still didn't got the product ordered.

I am highly disappointed with the service of delivery.

Expecting some necessary steps to be taken in this regard.

Thank you for going through this matter and making some arrangement for quick delivery.

Respected
Sir

I have purchased a mobile from http://shopping.indiatimes.com ie. Brand New Nokia 101 on[protected], and my order no. is [protected] ,but instead of providing Nokia 101 they gave me Nokia 100.After that I made several attempts to get back my original order my compliant no. is 454842 but there was no reply from Indiatimes . Now I have no other options rather than complaining in this forum and expect to have a solution. Plz help me ...

Compliant Details is given below.....

Case Id. 454842
Order No:[protected]
Sub-order No:00001
Issue Type:Complaint
Sub-Issue Type:Replacement
Problem Area:Wrong Product Delivery
Resolution Date:Nov 9, 2012
Case Status:Process ClosedCase
Creation Date:Oct 17, 2012 5:59 PM
Description:customer received a wrong product.

Hope you will do needful...

Thanks & Regards
Nitin Udaypuria
+91-[protected]

Company name : http://shopping.indiatimes.com
I have order (Order No:[protected]) Metal Lunch Box on Oct 12, 2012 1:17 AM using net banking. They told me that they delivery my product with in 5 to 7 working date (Expected/Actual Delivery Date[protected] But still they did not delivery my product.When ever i call customer care executive they always told me "the product will be deliver with in 48 hr to 72 hr" .I have call customer care executive almost 10 to 12 time and i have spend almost 50 to 60 rupee to communicate with them. I have register a complain in their site and complain number is 459900(date:01/11/2012 ). Today i have call their customer care executive(2 time) to know my product status then the executive told me "he forward the call the case manager " but waiting 10 to 15 min they cut the line.
so i came here to make a complain against http://shopping.indiatimes.com because i think they fraud with me Please help me.

I have ordered for a Karbonn mobile on 26-sept-2012 and received the mobile on 4th oct-2012. The order no is [protected].
I received the mobile in damaged condition with the mobile box seal open. I informed the customer care, they said contact karbon service centre as it is under warranty. Karbon service centre is saying there is a physical damage for the screen panel and it does not come under warranty.
The times of india customer care is so pathetic that they repeat the same statement to go to karbonn service centre.
I a frustated calling the timescustomer care as they dont tell me how to get this problem resolved.
As per the customer service request I sent the snapshots of the damaged product and they created a case with id: 451275. As per the site this case should be closed by 7th Nov, so far I did not hear any thing from customer service.


Please help me how to rectify this issue?

Thanks and Regards
[protected]@gmail.com

i have ordered wynncom O888 from indiatimes shopping on 2 nov 2012 my order no.is [protected] i received a product on 10 nov 2012 but the product (mobile) is aircel sim locked therfore unable to use in advt they (indiatimes shopping) not stated that the mobile is sim locked nor they give information on phone when i contacted to indiatimes about this matter they dont respond i mail them many times but no response what should i do now