IndiaTimes.com Complaints & Reviews

Indiatimes Shopping — After sales support and customer service

INDIATIMES - A highly unprofessional company with extremely poor customer service with a bunch of stupid workforce serving customers over the phone.

My complaint no : 620630, i am now on the heights of my frustration with the products and customer services. the courier people doesn't take proper care of the goods while delivering...when order needs to cancelled and reverse pickup needs to be arranged, the highly inefficient bunch of workforce is unable to get the items picked up even after 10 days of the request raised.

Executive like BHAVNEET,ASHWANI, JYOTSNA, LAVNEESH AND ABOVE ALL - SATYATHIR – AN LEADING THE – call disconnection, unable to meet the deadlines, when calls need to be escalated the transfer is done to IVR, not listening to what the customer is asking, on hold wait time which can go beyond 10-15 min and what not… Basis the skills exhibited by the bunch, does this company has any rights to say to the customer to be professional on calls. OR if this is what the company call PROFESSIONALISM.

Carbon rims are popular with cyclists because of their exceptionally lightweight, strong characteristics and their capacity to provide a consistent and reliable braking surface.Maintaining carbon rims properly can ensure that your carbon rims live up to the light, strong and long-lasting credentials that carbon rims are known for.One way to maintain carbon wheels is by cleaning them regularly. 1 Uninstall the wheels from the bicycle frame. Use a cone wrench to loosen the bolts that fasten the wheel to the bicycle frame.Suspend your bike in a rack and drop the wheels out of the mounting surface to adequately access the entire carbon bike rims http://www.yoeleo.com/rims.html . 2 Remove any embedded particles on the carbon rims, including small stones or metal debris by poking at it with a point tool such as a metal rod.Debris commonly gets embedded in wheels over time from the road and elements as you ride. 3 Identify discolorations, tacky-feeling areas and smears on the surface of the wheel. Run your fingers along the circumference of the rim's brake surface to feel for width variations and changes in texture.Changes in texture indicate areas that need cleaning, such as parts with brake-pad glazing. 4 Scuff the entire wheel's circumference lightly with a scouring pad, starting from the valve hole. Focus on the areas with texture variation and discoloration.Follow a vertical cleaning motion against the direction of wheel rotation on both sides of the rim until all discolorations, tacky areas and smears are removed. 5 Wipe the wheel surface with acetone or denatured alcohol.Apply the acetone or denatured alcohol on a clean cotton rag and rub against the wheel until there are no dark-gray dirt deposits on your cleaning rag.Carbon bike wheelsets http://www.carbonrimssale.com/wholesale-carbon-wheels.html deposit dark surface material when they're not clean.

Dear Mr. Pushkar,

Hello from Indiatimes Shopping.

We sincerely apologise for the inconvenience faced and the late response to this post. Please provide us with your order number to help us move this case to our Customer Help Desk for a fast resolution.

Thanks,

Indiatimes Shopping

Indiatimes Shopping — Faulty product

I ordered 8GB MP3 player through the Times Reader offer in the Times of India on 16th May 2010. The product was delivered by VPP on 25th May 2010. Immediately upon opening the product I found that the product was faulty. I contacted the customer care number of indiatimes and lodged a complaint for replacement. Complaint number allotted was 280739. I was told that I need to return the faulty product and later I would be getting the replacement. The faulty product was collected through Aramex on 3rd Jun 2010 (AWB number [protected]). In spite of repeated calls since 7th Jun 2010 I have so far neither got the product nor the refund. The customer care number is also not attended and the call is placed on hold for at least 15 minutes before it is responded. Pl help.

Indiatimes Shopping — defective product

Dear sir/madam,
I had booked an ipod nano 16gb from shopping.indiatimes.com.The product is not working,i.e,its battery is damaged which gets low as I dispatch it from charging.Meanwhile i contacted umpteen times to the indiatimes customer care but still there is no response.The sub-order no. of my product is 3246569.

As per advertized in Mumbai mirror paper in 20 april 2011 this HTC ozone is 3G enabled to confirm that phone is supporting GSM 3G services I called indiatimes customer care they also confirmed same, hence I purchased this mobile. took Vodafone 3G connection and it was not working, to verify I went vodafone gallery they told me that this phone is not 3G enable.
I again complaint in indiatimes shopping and i talk with Amit Kumar (Sr.Executive) and they refuse to take this product back. and when i told that i will complaint this matter in court he told me that do whatever you want to do i can’t help. So i need this indiatimes shopping close permanently otherwise they will do with other customer also.
Thanks

A DEAD BRANDED CAR STEREO RECEIVED A MONTH BACK AGAIN SENT TO INDIATIMES WITH AN ASSURANCE THAT IT WILL BE BACK WITH IN 8 WORKING DAYS, EVERYDAY WE ARE GETTING ASSURANCE THAT IT WILL REACH YOU IN 48 HOUR BY THERE CUSTOMER CARE, BUT STILL ALL IN VAIN.I THINK THE TIMES OF INDIA AND INDIATIMES SHOPPING HAVE NO SHAME OTHER THAN TO HARASS PEOPLE AND STILL WANT WE SHOULD REFER THEIR NAME TO OTHER PEOPLE.AFTER THIS I THINK I HAVE TO STOP READING TIMES OF INDIA WITH OTHER LEADING NEWSPAPER AND MAKE THIS MAIL PUBLIC, TO MAKE THERE EYES OPEN.

Dear Sir,

Greetings from Indiatimes Shopping.

We sincerely apologize for the inconvenience caused to you. Kindly share your order number so that we can assist you further.

Thanks,

Indiatimes Shopping

my order no is 618255

my complaint no is 618255 and my order no is [protected]

I HAD SENT MY COMPLAINT NO YESTERDAY HAVE YOU NOTICED IT .PLEASE ATTEND TO THE COMPLAINT IMMEDIATELY AND ARRANGE FOR THE PICKUP OF THE DEFECTIVE PRODUCT AND REFUND MY AMOUNT AT THE EARLIEST POSSIBLE IT IS ALREADY MORE THAN A MONTH NOW

when i received a phone call that my damaged product will be picked up on Friday morning, I was happy that atlast the damaged piece will move away and I will get the refund of the long pending amount but that was also turned futile as nobody turned up till now and when i called up indiatimes customer care no they tell "no body has picked up till now and I will tell them to pick it up now " and that's it after there is no reply, today itself i had made two phone calls in the morn and afternoon and they gave me a phone no to contact him and that turned out to be a wrong person wherein he was not informed thru indiatimes, will there be a solution to this problem or will it be the same hide and seek game .I really had a horrible experience thru indiatimes shopping and it is more than a month now, Ihave lost a lot of money calling customer care no innumerable times and nothing more than that.

I noted that the case has been closed but without refunding my amount how can the case be closed .I have had enough headache shopping with indiatimes

order no 3003483921/ case id 1507470I

I had been calling executives since 1st of sep. standard ans is they will let me know within 24 to 48 hours. But no reply is receved.till 1st oct . i have completed all formalities from my side .Give me date when will receive my product.

Order No:[protected]
Case ID:624183

Dear Chaitanya Reddy,

We sincerely apologize for the delay in delivering your product. As per the updates your order has been verified on 16th Jan. So we request you to kindly wait for some time. We are arranging for the shipment of the product.

Thanks,

Indiatimes Shopping

I had ordered a Karbon A21 (Order No. [protected]) on 10th Jan.
I received it yesterday via courier (DELHIVERY: AWB No.:[protected]).
But when I opened the package, I found the seal for the box broken. anyone can see easily that seal is broken, they just laminate the box and send it to me. I haven't opened it yet. Please help me in this.

Also, on the other side there is some number written by a marker (image attached).

I called up the customer care and they registered the complaint (ID: 636951).

Screenshot attached

Dear Mr. Vivek,

Greetings from Indiatimes Shopping.

We are extremely sorry for the delay in delivering your order and we assure you that this will be resolved as soon as possible. Please wait for an update regarding this matter.


Thanks,

Indiatimes Shopping

Dear Mr. Vivek,

We are glad to state here that your product has been delivered and this case is closed from our end. We apologise nonce again for the delay and look forward to have you shopping with us again.

Thanks,

Indiatimes Shopping

Dear Mr. Amardeep,

We apologize for the inconvenience. Your complaint has been registered with our Customer Help Desk and we promise to resolve this issue as soon as possible. We will get back to you with updates regarding your complaint.


Thanks,


Indiatimes Shopping

India Times — cheating by india times

i took a year subscription of hello magazine which started from july 2009. For the second subcription i left a complaint on their website regarding their inability to deliver me my subscription copy and within 2 days time i got a call confirming my address and i recieved my copy in a weeks time. But it is dissapointing that i havnt recieved any magazine after august inspite of making the full payment and reminding them again and again . Can anyone please help me in getting my refund....? how do they run such big companies if they cant even deliver the subscription copy on time......it is highly ridiculous.......

pl un sub me wapactress

India Times — No response / Cheating

While I was doing transaction for ITEM Number 4437174 - After doing payment the screen went blank.
When I saw later - The payment made duplicate through netbanking. Immediately I called up / mailed indiatimes to cancel cancel order[protected] and process[protected] only.

Unfortunately no response even after 20 days. called many times / written mails multiple times - No response. Hopeless customer care team and looting.

I recomend everyone not to buy from indiatimes shopping. No protection for money.
I recommend buyers to do shopping only with ebay and excellent customer care.


here is the conversation
Once again I request you to please cancel and deposit the amount to my account.

My Orders
Order ID Date Status Shipment Status User Review
[protected] Oct 6, 2010 Payment Recieved
[protected] Oct 6, 2010 Payment Recieved




Thanks & Regards

Anand K

India Times — Unread Mails

Hi.dis s bharat trivedi..i cudnt open my indiatimes mail inbox from past 3 weeks. i just can login on dis id and after dat it displays connection problem
.My id is [protected]@indiatimes.com
Alternate id is richa.[protected]@gmail.com
Kindly solve the issue asap.


Thanks

Dear Mithu,

Greetings from Indiatimes Shopping.

We are extremely sorry for the inconvenience faced. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.

Thanks,


Indiatimes Shopping

complain regarding our problem

unfortunatly we want to cancel or order from yor site but there is no such option its very important

Defective Product

Lava Iris X1 phone purchase by India Time Sopping. But this product defective (Technical Problems) and I send mail this copmany but not solve my problem Plz help me Thank You ******************* Regard Munendra Kumar

Dear Mr. Ritesh,

Greetings from Indiatimes Shopping.

We are extremely sorry for the inconvenience faced. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.

Thanks,

Indiatimes Shopping

Dear Mr. Abhijit,

We understand your level of disappointment. However, we would like to inform you that we are working on a resolution and we apologise for the delay. Please wait for an update on the same.

Thanks,

Indiatimes Shopping

http://nokia.indiatimes.com --> this is the web-site from where purchase was made.

Dear Sir,

Greetings from Indiatimes Shopping.

We are processing the order from our side please be rest assured the order is not cancelled and you will receive the same on the expected given timeline.

Thanks,

Indiatimes Shopping

India Times — mobile not working

I had purchased "VK 180 Touch screen GSM Mobile Phone SR". mobile through India times which was advertised in Times of India news paper. The buyers order no. is[protected] and the invoice is of 12.07.2008 for Rs 3990. The guarantee card with mobile shows 2 year warrenty for the set. The mobile has gone completely blank and not responding to charging even.When I contacted to India Times at customer care no [protected], I was provided two phone no.[protected] and[protected]. But both the phone did not answer. Again two email id were provided [protected]@deals4all.net & [protected]@sify.com but both no response. Again India times provided local address of one repair shop, Paras Authorise Service centre with contact person Mr. Mehta and phone no.[protected], 26258863, 26255001. On contacting them I was informed that they do not deal with mobile phone repair. Again India times gave me Mumbai phone[protected],[protected] of some Ujjaval saraf. After contacting them I was informed that since the warrenty was for 6 months only hence now they cann't do any help. I shall inform you that the warrenty card with mobile shows for a period of 2 years. I was even ready for paid service but I was informed that no help can be done. I feel to have been cheated.

Dear Mr. Mehta,

Greetings from Indiatimes Shopping.

Please provide us with your order number to help us move this complaint from the forum to our Customer Help Desk. We promise to get back with a suitable resolution very soon.

Thanks,

Indiatimes Shopping

Indiatimes Shopping — refusal to replace defective product

I ordered a Panasonic Lumix DMC FZ28 digital camera from Indiatimes Shopping(order number:[protected] to which they sent a camera whose battery was defective.They refused to change the product and said that it was due to my mishandling. Please help me put with this case.

Dear Mr. Arka Sinha,

Greetings from Indiatimes Shopping.

We are extremely sorry for the inconvenience faced. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.

Thanks,

Indiatimes Shopping

Dear Sir,

Please provide us with your order number to help us move this complaint from the forum to our Customer Help Desk. We promise to get back with a suitable resolution very soon.

Thanks,

Indiatimes Shopping

Hi Muzzammil Bambot,

Hello from Indiatimes Shopping.

We are extremely sorry for the inconvenience faced. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.

Thanks,

Indiatimes Shopping

Dear Muzzammil Bambot,

Sir we request you to kindly wait for some time while we provide you the GC details on your registered email id.

Thanks,

Indiatimes Shopping

Dear Muzzammil Bambot,

As per the case updates we have shared a GC of Rs. 600 with you hence your case has been closed. Request you to kindly check your email id for further information.

Thanks,

Indiatimes Shopping

Indiatimes Shopping — order not delievered within time

I have placed an order of Electrloux AC online through indiatimes shopping on 29th April 09. My balance (14000/-)from credit card got deducted on the same day. I have been calling customer care for the regularly for delievery status. Now today is 16th May and till date ordered is not yet delievered. I ahve calling customer care they are everytime telling that ur order will deliever today, tomorrow...I have got frustted with all this as daily i m calling my parents to know whether ythey have got AC or not, if not then i m callin customer care and again the same answer.

Starting they have told that they will deliever it in 7-10 working days but that is aleady past away. Today is 12th woking days (excluding sat and sun) even then there is no scope of deliever. The person i spoke is Shailesh from Delhi Customer care, Ankit and Hampy, Deepak from Mumbai Customer care.

I want my money back with the interest of 20 days since 29th April. My contact number is [protected].

Dear Sir/s,
Pls. note that I have received confirmation by SMS on 9th.of Sept'09, ie after msgng the booking particulars from my mobile no.# [protected] for order placed for SONY DIGITAL CAMERA with accessories, and was replied that the customer service representatives would get back soon. But sorry to state none of the representatives have called back till date.

Can I be favoured with a call explaining me the status of DELIVERY and explaining me how the same can be paid through my credit card.


Awaiting your call per return pls.

PIJUSH KANTI ROY
Mob no.# [protected]