[Resolved] Indiatimes Shopping — Received Defective Product. Not willing to replace from Indiatimes and Philips | |||||
I bought a Philips Induction cooktop from Indiatimes and it is not working. Indiatimes insists that I provide a DOA (Dead On Arrival) Letter from Philips Service Center, otherwise they will not replace the piece. Philips Service Center says that the lights are glowing and It is not dead, so DOA will not be provided. I have send the case sheet issued from Philips technician saying the PCB needs to be replaced to indiatimes and Indiatimes says the case sheet is not valid as If I fabricated it, saying that the case sheet did not contain a seal. Philips technician does not carry around a seal with himself, when he is on the field. Philips customer care team now wants me to carry this unit to them for them to see it again, but even if it is not working, they will not issue me a DOA. What is the point !!. I have already lost my money. Now I dont want to take it to philips people just to win their sympathy!! All I am left now is a 'not dead induction cooktop' which does not cook. I paid for a brand new product and by all means, I would expect it work and I am asking indiatimes to give me a working product. Indiatimes pushes it to service center saying 'DOA is required', Service center says it is not dead. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
6 Comments | |||||
Comments
Indiatimes Shopping — Non replacement of wrong product
Order a perfume against order #[protected] on the 14th Nov - Recvd a wrong product thru courier on the 20th Nov - Have been chasing Indiatimes for replacment since then - Very pathetic attitude & commitment on behalf of the company - Already made 4 telecon complaints, 1 sms complaint & 1 on the email.The whole process is anyway so long to get a replacment & they have already taken 18 days for the STEP 1 - It seems they will take another month to complete this whole cycle.
Manish
I ordered toolkit through India times shopping and the drill machine I received has sparks when started. I am very disappointed as it it was my first order from them
Indiatimes.com — Defective product received
i have ordered for a CD of Need for Speed ( a xbox game CD) through indiatimes.com i ordered that in march-2012 and received it in approx 25 days at my address. ( Indiatimes order No: - 300 1016125)when i received, it was a defective product and the cd was scrached.
Later when contacted indiatimes.com they informed me to return the poduct to the vendor which was done by me. still till today they have not given any refund for the product as well as courior charges which were paid by me.
Regards,
Tapan thakker
M:[protected]
Dear Dileep,
We can understand inconvenience caused to you, we would request you to kindly share your order details so that we can address your concern.
Thanks,
Indiatimes Shopping.
We can understand inconvenience caused to you, we would request you to kindly share your order details so that we can address your concern.
Thanks,
Indiatimes Shopping.
Product Issue (Watch not working)
I bought a new Lotto Black Leather Men Analog Watch_LTB-102 .its was not working.. what i do??..43%
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Philips — not getting what the product says
Philips she9550 in-ear headphoneHi,
i an middle class individual, purchased the above mentioned headset at a MRP 1150, from Reliance digital store, the box of the product mentions RICH BASS, but even my cheap Rs.100 headphones give way better Bass, and the Philips fails to deliver even the minimal BASS... i have the orignal box and the bill, either the product is faulty or the Reliance digital store has some scam upto its sleve.........
Plz Look in to this matter
Regards
abdullah shaikh