IndiaTimes.com
Times Internet Limited
Customer satisfaction rating: 44%
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IndiaTimes.com Complaints & Reviews

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[Resolved]

Sir / Madam, I am sandeep . I had ordered two items on INDIATIMES Shopping on October 11, 2014. They are (1) Rico Sordi Silver Stainless Steel Men Watch - RSM with order number [protected] - Rs.350/- (2) Gesture White Analog Men Watch - Gesture White with order number [protected] Rs.200/-. They given expected date as October 18, 2014 for both the items.But they failed to deliver the items. Actually, they kept as "Ready to dispatch" on next day itself for namesake. They just created airmail in the name of courier service. But they are not dispatching my items yet. I created case id, they also created case ids when compalined in call. but they closing themselves without resolving my problems.Whenever, I calls them, They are telling one sentence as " I am really apology for that, we will deliver within 1 day" But actual scenario is, They are not yet dispatched my items. Today is "November 1, 2014" I don't have any information till now about my products. I sent many mails to them as well as escalated to their operations head mentioned in their site "[protected]@indiatimes.co.in". but I am not getting any response from them from more than 1 week. Whenever, I calls them, They are just telling, "we will deliver tomorrow / within 2 days itself", But I am not getting it. It seems to be bluffing customers. I am worrying like, " I had lost my money" . Please help me and take action on like this sellers. If its other country like USA, there is strict orders. I don't know about what action can take on them in our country. I am wondering, How they are behaving like this freely and carelessly in india. Please help me and take action on them. Please take action to deliver my products to me in good shape or refund my money.
Items not yet delivered to me
Items not yet delivered to me
Aug 14, 2020
Complaint marked as Resolved 
Nov 01, 2014

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    Above order was placed from Pune on 13th Oct 2014 for 5 double Bed sheets 10 pillow covers and face napkins along with 1 carpet, ! folding stool and mosquito net. Recd all the above items no regrets.Full payment of Rs 3, 398/- was made to the courier prior taking the delivery. On opening the parcel, was shocked to see the poor quality of material and all stitches were zigzag and at many places threads were coming out. Then 1 of the bed sheet was washed in machine with plain water and to my surprise entire water turned dark red . This was repeated for 3 to 4 time to remove the dye of the cloth but all effort in vain. Also the sheet shrunk by few inches and it was multi color after it got dried up. The folding stool was falling all the time as it was uneven and i side fold poor design. Carpet as you say was just horrible and paper thick. There after I spoke to the customer care on [protected] to a lady Ms Sonu who was reluctant to hear any complaint and just went on repeating that our policy does not take back nor exchange the material once the parcel is opened . I tried to explain her in many ways as how one can see the quality if not opened. She did not give her manager name nor tel No.to whom I wanted to explain the problem in detail. To be frank, pl send yr representative to physically check the quality of the items and take all back even without repaying me a ruppee as it is not worth using, else I would give it to my servants or roadside beggars. I never expected a reputed company like Times to cheat their customer in this way. I am totally disgusted and will take suitable action with media and consumer court if I dont hear from you in next 3 to 4 days . Please be ready to face the consequences. I have been dealing with Amazon, Groupon and many others in India and US but this is the first time that I have been cheated to this extent
    Oct 31, 2014

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      [Resolved]

      This is regarding order no. [protected]. I had ordered the product on 12th Oct and received tentative delivery date by 17th Oct. On 16th Oct I called customer care executive which was regarding product delivery status coz I haven't received any other information after I ordered (a single message). They said today(16th Oct) we will ship your product today and will reach you by the expected delivery date. They given the assurance of my product and I thought of it would be reached at least 20th Oct. But I didn't received my product instead of received my next information through message saying that Arun, We have cancelled your order. This will be refunded pretty soon. I got angry with them and called customer executive again and scold them. I asked why you haven't informed this earlier, why are you holding my amount for last three weeks, I need some penalty or interest not only refund. They refused my request and told we will refund only your amount with 5 to 10days. So they are cheating everyone by show casing something with less amount and discounts. This is professional way of cheat. Still I could find the availability of the product. I urge every buyer never ever shop with India Times they are non responsible people who will not bother anything after sales related issue . Finally they are professional cheater :( Requesting your help.
      Aug 13, 2020
      Complaint marked as Resolved 
      Oct 29, 2014

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      customer support has been notified about the posted complaint.
      Nov 22, 2014
      Updated by [email protected]
      Any update on this issue
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        [Resolved]

        I purchased a refrigerator from Indiatimes shopping (Order No:[protected]) on 24 Sep, 14. Delivery date promised was 8th oct.Faced below issues1) Item delivered is not the ordered one. Wrong item delivered!2) Item ordered was 262L whereas the delivered is around 240L3) Color and pattern different4) Power rating is 3 star whereas the ordered one had 4 star5) Product was delivered after 2 weeks of promised delivery and after multiple follow ups.Consequences:Followed up with them multiple times over phone and internet, This resulted in loss of money and time.Delivery of wrong product resulted in loss in money since it consumes more energyWhat i need:Either return the productor or Refund a minimum of 5000 Rs
        May 3, 2016
        Complaint marked as Resolved 
        Oct 24, 2014

        Complaint Status

        customer support has been notified about the posted complaint.
        Apr 23, 2015
        Updated by Sandeep.Dwivedi
        Indiatimes agreed for the below resolution
        1. Share a gift voucher worth Rs 1000 by 7th Nov, 142.
        2. Deliver a arrow trolley bag worth Rs 3000 on below address by 7th Nov, 14

        However the trolley bag has yet not been delivered, I have been waiting from more than half a year for this.

        Product URL : http://shopping.indiatimes.com/electronics/frost-free/whirlpool-4-star-double-door-refrigerator-242l-neo-ic255-royal-3s-midnight-bloom-/10355/p...

        Screenshots attached

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          I had ordered the wall shelves New look Wall Shelfs set of 3 - MBDR23 below is a link to image http://static3.shop.indiatimes.com/images/products/additional/original/B2848614_View_1/lifestyle/bed-room/new-look... They...
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          I made an order for "Bacca Bucci Premium Olive Men Boots - ART-900" for Quantity: 1 of SIZE: 9 on 23 Aug 2014. The Order was given ID: [protected]. I paid Rs 868 through Credit Card. I was delivered loafers instead of boots, thus I returned the product, which was acknowledged by INDIATIMES SHOPPING on 28 Aug 2014 with Case Id-489526. Case Detail reported by INDIATIMES SHOPPING as "Customer ordered "X" product but was delivered "Y" and he wants replacement". On 9 Sept 2014 INDIATIMES SHOPPING sent me the replacement. The product was "Bacca Bucci Premium Olive Men Boots - ART-900" for Quantity: 1 of SIZE: 7. As such I was delivered boots of smaller size. I again requested INDIATIMES SHOPPING for make a pick up of wrong product on the same day. A Case Id 1502429 for "Size ordered:Size 9 order Size received :Size 7 received" was generated. The product was picked up by ECOM EXPRESS Ltd, New Delhi and I was given receipt No 200037 on 12 Sept 2014. Aggrieved by the service of INDIATIMES SHOPPING, I request them to refund me the order amount. Since than I have at least thrice called their customer care No.[protected] and twice on their web page for refund of money, but the executive and his senior "Arun Jangid" says they have not received the product sent by me on 12 Sept 2014. ECOM EXPRESS Ltd, New Delhi is INDIATIMES SHOPPING's authorised courier. Even after lapse of a month they have not updated the details of return and making me suffer for their lapse. I promise I will never visit their site again but this time please do all necessary to make them refund me the ordered amount Rs 868.
          Oct 12, 2014

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            I ordered terabyte headphones with mic in shopping.indiaTimes. But they are me Techno tech headphone. The order no : [protected]....
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            I have ordered a mobile phone (order no; [protected]) through indiatimes shopping; they have delivered a damaged product, despite...
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            I had ordered a shoe(order no [protected]) with mode of payment as COD.After receiving the product i found it defective and...
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            [Resolved]

            A bad & really negative review I am writing for a legendary group like Times. Order No: [protected], Case ID: 1483561 Due to some problem with my Lenovo A516 phone, the lenovo guys issued me a DOA. Immediately I sent a scanned copy to DOA to india times team & sent the product as it is to the mentioned address. These people called me after almost more than a week stating refund claim is rejected due to screen breakage & IMEI Change. This was a surprise to me. When I confirmed from service centre they told IMEI change is due to change in mother board & wrote a mail to the same extent & they also mentioned DOA was issued while the warranty was intact & screen was not broken. Immediately when I communicated the same to DOA & demanded a video footage of the date o[censored]nwrapping the phone to ensure screen damage was not from your end, they told me the inspection team is of Lenovo. However I am seeing on India Times website that there is an internal inspection team who checks & confirm. So it itself indicates times shopping started creating a foul play of not honouring the refund as per the India Times return policy mentioned on the website. Few days later that to be with rigorous follow up they called me (SHYAM from DOA) & suggested to arrange a clarification from Lenovo Service Support regarding the above & accordingly they will process for refund. To assist them & making the process more transparent & with an intention of lenovo service centre malfunction (with regards to screen breakage), I coordinated with the Lenovo top officials including Executive Director Service (Mr. S.Ghosh) as well as Mr. Ronendro Singh the authorized person who issued a final NOC to India Times stating to accept the phone with DOA. However from the very first day they clearly mentioned that Lenovo policy is to replace the set with the vendor against the faulty set. However if India Times has a refund or cancellation policy, then it is the buyer to decide what to opt for either refund/replacement. A copy of the same email has been forwarded to the DOA support, Online help & Cancellation team as well. The same return/exchange policy under DOA has clearly been stated on India Times website. Now you people after almost 10 days of receiving the NOC for DOA are reverting me & trying to make me fool that you can only entertain replacement. However I am very particular about the refund because I lack trust on lenovo as well as times internet shopping because of the cheating practice you are throwing upon the client. It is you who said if DOA gets approved, the buyer can go for either refund or replacement. I choose for refund. Now it is your same team inspite having proper approval saying no. This is completely out of my mind & forces me to think the guf[censored]p was lying with you guys. Let me tell you more than one month has passed away & by now no concrete solution from your so called DOA support. Finally what you wanted I gave you all the support & at the end you are denying for refund inspite very vividly writing it on your website. To my knowledge, once the DOA gets approved by your team, it is a buyers discretion to opt for refund or replacement not the Indiatimes mercy of replacement. In this context requesting to refund my money asap & not to torture me else you will run after the consumer court in end up paying with penalty. Shakti [protected]/[protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            Sep 23, 2014

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              [Resolved]

              Hi SirMaam, Hope you doing really good.My Name is Lalit shukla I mistakenly visited Indiatimesshopping.com and placed an order for a pair of shoes, in June around 20th, i did not like the product, because it was fake thn next day i called them to cancelled that order, Ref1411255.after numbers of calls a guy took that product back..Now the order was cancelled successfully, Reference No .1485695 till thn i have been waiting for my money back.whenever i called them they says allow us one more week to process your request.could you plz help me out with this.Please ask them to give my money back.
              Aug 14, 2020
              Complaint marked as Resolved 
              Sep 02, 2014

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                [Resolved]

                Dear Sir/Madam,

                I had purchased Micromax Bolt A62 from indiatimes shopping. There are three problems

                1. The product is defective. The product specifications say that it has a power stand by time of 240 hours, but it actually in not more than 18 hours.
                2. The camera does not give clear pictures as 2 MPixels specified.
                3. The purchase order at my end showed payable amount of 3388/- but the amount of 3768 had been actually deducted. The order copy is attached here.

                Kindly provide me the solution.
                Aug 14, 2020
                Complaint marked as Resolved 
                Lava Iris X1 - 8GB (White Gold) Defective Product send me
                Dear Sir/Madam,

                I had purchased Lava Iris X1 - 8GB (White Gold) from Indiatimes Shopping. There are two problems

                1. The product is defective. Hang problem
                2. Application install problem.

                Kindly provide me the solution.
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                  I have ordered Ds-38 blue and white dinner set of 40 pieces of Birds company with order no. [protected], but indiatimes shopping...
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                  i purchased a shoes vide order no.[protected] on 6/7/2014 and paid Rs.1068/- and the same is returned to you vide Armex courier...
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                  [Resolved]

                  I have order a dinner set of birde company with order no. [protected] but indiatimes shopping online site has deliverd me dinner set of BN superking company with invoice no. ITL/528/14-15 of SARVMANGAL HOLY STORE PVT. LTD IN this dinner set one plate plate broken and the two bowls without lids as explained in site with lids please resolve this issue of other company and lids
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Aug 23, 2014

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                  customer support has been notified about the posted complaint.
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                    Cheque No. 414240 Dated- 9/8/14 Cheque sent date by speed post- 9/8/14 Product Name- Cheers C21 (Android Mobile) Order...
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                    on the website - shopping.indiatimes.com, there is a Karbonn Smart tab 2 product showing android operating system 4.1(jellybean) but...
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                    We placed an order on 3rd august Order#[protected] which got dispatched via first flight AWB# D[protected] on 5th August and...
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                    [Resolved]

                    I placed an order with Indiatimes shopping on Jul 24, 2014, 05:33 PM Order No - [protected] Made full upfront payment via credit card of Rs. 1908/- The expected delivery date was 31 July 2014. But till date I haven't received the product. The order status shows "Ready to Dispatch" with Fedex ID[protected] I contacted Fedex and they said that only Airmail is created and they are not informed yet to pickup the shipment. Since 31 July 2014 I am contacting daily to indiatimes shopping customer care. Every time I get response that we will get back to you in 24 hrs. Nobody tells exactly what is the problem or what is the resolution date. I have not received any call back. I contacted them to cancel the order and intiate my refund. To my surprise the response was that we can't do that since the product is packed. I am neither getting the product, not the money and I am stuck. Please help me.
                    Non-delivery and non-refund
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Aug 08, 2014

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                    customer support has been notified about the posted complaint.
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                      Its been 3 weeks since i have order a mobile phone from INDIA TIMES Shopping, I have not received my product still and every...
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