IndiaTimes.com Complaints & Reviews

Dear Sir I had purchased a ZEN Ultraphone 701 HD from your reputed online shop wide order no [protected] / dated 09.01.2014. i have faced a problem of my mobile screen from last two months. Hence it will be requesting to your good self for resolve my issue. invoice copy are enclosed for your reference. my mobile number is [protected]

I had ordered for the product Fashion Denim jeans with wallet and belt on 29th of December 2014 but I have received only the jeans on January 1st 2015 but not the belt and wallet i had even called customer care also and I got a message saying we have created case id 1727065and we will get back to you within 24-48 hours but I have not received yet please Team Indiatimes shopping deliver the missing items as early as possible

I Have Purchase a mobile phone. This phone deliveable to 31-12-14. but one phone is death therefore battery complanit. another phone is charger complaint. i am apply a report a case but status is closed. please replacement a 2 mobile phone or change a battery and charger. thank you

I have placed an order on indiatimes shopping with Order No. : [protected] on 15th December '14. I am yet to receive the delivery of the same. I had placed an online request and they had closed it without even calling me or mailing me for the solution of the same. I also called their customer care and spoke to Mr. Rahul and he was not at all supportive. I asked him to connect the call to his senior and he said he cannot do the same. Also they did not resolve my problem. I feel I am being cheated and will never every purchase any item from them. Please request your help in this regard.

I had ordered a product name lotus herbals orange&peel &alpine salt + lotus herbals safe sun absolute anti tan scrub, quantity is two on 3rd of oct but the product I received is lotus shampoo.I asked the customer care to exchange my product with the one I ordered.a person from the site had come on 25th of oct and take away the delivery and gave us the pick up sheet/receipt and he told us that we will get our product in next 7 days but after 7 days we didnt receive any products.So I called them again for the enquiry of my delivery then he said that they dont have that product so they will refund me my money within 7 days.But again after 7 days I didnt get any transaction in my account so i again enquired to them about the refund on 18th of nov then again he said the same thing.Now on 12th of dec when I am calling the customer care about my refund he told me that he refunded the amount on 19th of oct bt till now I didnt get any money.

Such a worst service india times shopping cheating ever saw from any online shopping sites. I would like all the shopping customers to not shop from this fraud and scamming site. I am not in a thought that the "TIMES OF INDIA" group gave such a worst shopping experience which I have ever met with. As I had ordered a The Datawind UbiSlate 7Ci Wi-Fi Tablet - 4GB (Black) is Not Working at All :( So frustating Experience. Order ID: [protected] is Not Working at All :( Order Date: 18 Dec 2014 Payment Mode: Credit Card The Datawind UbiSlate 7Ci Wi-Fi Tablet - 4GB (Black) I'm shocked on to listen Answer from TIMES OF INDIA when I called customer care they are unable to Replace my Order. Instead they wana me to Visit Customer Care on my own Expenses :( Free Replacement yet NOT provided against Complain ID : - Dated No reply also . Beware of this FRAUD and Cheater E-commerce site. THIS IS SUCH UNBEARABLE & ANNOYING.

Hi, I have 3 orders for which issues exist from months. I have tried reaching Indiatimes Shoppinmg customer support and Escalation desk through "n" number of mails, their facebook messaging, tried resolving on phone, even the escalation desk is so rude that one shall never buy anything from cheats named Indiatimes Order # [protected] - Order placed on 3rd Nov 2014 - Issue raised on 14th Nov 2014 This is still pending issue. They keep on pushing for reverse pickup of products but don't guarantee me replacement. This is their trick, as they want to take away discount coupon used. Once they receive the products back, they give reason that products are out of stock and they issue refund. What they gain in this - They get to keep money of customer for months (imagine lakhs of customer being fooled this way, the amount of money is huge), earn interest on it, then take back products, issue refund but not replacement, put penalty on seller and gain from seller too, never reissue the discount voucher. This way Indiatimes earn interest on customer's money, penalty from seller etc... Order # [protected] - Order placed on 3rd Nov 2014 - Issue raised on 2nd Dec 2014 Same issue as above order. Order # [protected] Order # [protected] - Order placed on 5th Dec 2014 - Cancelled on their own blaming me that I asked for cancellation They showed fantastic discount and then cancelled order blaming customer that customer asked for cancellation. One of their customer support desk told that they had to cancel order due to unavailability of product. Other customer support told me that the payment did not go through. This contradiction clearly shows that they are lieing to customer. Customer wastes his/her time and effort to place order, and then wait for order delivery. What he gets as a result of this is nothing. He does not get products. Wastage of time and effort for him. Money taken and kept with Indiatimes for months. BEWARE of INDIATIMES SHOPPING.

Firstly i had been informed that i will be getting my delivery on 16.12.14 . on 16th Dec i was informed that i will be getting my order on 20.12.14 but today on 19.12.14 it has been further extended to 22.12.14. So i would request you to see into the matter & inform me. Thanking you Brajesh Agarwal [protected] <braj.[protected]@gmail.com>

Dear Team, Order No: [protected] With reference to the case number 1637318. I have requested for cancellation of my purchased product on Dated: 18-NOV-2014 but still no response from your end and so for now the date[protected]. As informed by your representative my concern will be closed within 5- 10 working days but still it is unresolved. Kindly look in to this and am very much frustrated of the services provided by you. pls very fast send my check amount...

Hi, I placed order for the below product size 8 http://shopping.indiatimes.com/fashion/formals/foot-n-style-black-men-formal-sho...⇄ But a different order is delivered for me. Please find the attachment of the photo proof. You can reach me on [protected]

hi sir this is krishna i was purchase the product of "stylox combo of 2men jeans watch, valet..., of order no is [protected]. i get the product on 10dec 2014, that is very large for me so kindly replace the new product or refund amount .

I have bought Lumia 730 mobile online (Order No - [protected]) from nokia.indiatimes.com on 3rd Nov 2014. I have paid Rs. 15, 300/- using my credit card and the product is to be delivered in 4 days. However it was only shipped on 7th Nov 2014 and EVEN AFTER 31 DAYS (4TH DEC 2014) THE PRODUCT IS NOT DELIVERED. I have called customer care (@ +91-[protected]) more than 50 times (not exaggerating). Every time I was asked to wait for 2 more days even after such delay. They do not forward the calls to higher-ups or give a call-back as promised. The complaint which I have registered was closed without solving the issue and upon my force, a new complaint (62538) was registered on 17th Nov 2014. However till today (4th Dec 2014), even after 17 days of registering the 2nd complaint, there is no one who cares about this. All my mails to the customer care mail id [protected]@indiatimes.co.in were not replied. My money is held up for more than a month. Nokia does not bother about my issue. Indiatimes customer care is the worst. It is just faking and cheating with promises. As a last attempt, I have contacted Microsoft and as per its advice I have even mailed [protected]@microsoft.com. Even it is not responding to my mails. I have wasted a lot of time and my money and had mental troubles due to all these. I now need my money back along with the penalty for causing me trouble. I've attached the screen shots for checking the confirmation of all these details. Kartheek

i had booked vide order no [protected] two buucca bucci shoes code no 07 and code no 02. it was booked on cash on delivery. the item had been delivered but not 02 . on opening the packet i had found only code 007 item had been delivered. but code no 02 not delivered. i had made full payment. this is cheating . please do the need full. my email address is biswas.[protected]@yahoo.com telephone no - [protected] my address 78 kabi mukunda das road kolkata 700 065

i ordered a set of deos for rs.300, on 17/10/2014 by indiatimes online shopping site, after paying the amt via cc i have not received my delivry or refund till date, after several calls there is not a single favourable response from their side. please help ne out my order details are as follows. order no.[protected]

Hi Sir, My order#[protected] Name:Sudhakara venkat Ordered on[protected] and i received the Product on 27th October but the product was in Damage condition and called customer care also sent email on 28th itself to replace the same but not responding properly. pls do take some action on this website sir. Thanks Sudhakara

Sir / Madam, I am sandeep . I had ordered two items on INDIATIMES Shopping on October 11, 2014. They are (1) Rico Sordi Silver Stainless Steel Men Watch - RSM with order number [protected] - Rs.350/- (2) Gesture White Analog Men Watch - Gesture White with order number [protected] Rs.200/-. They given expected date as October 18, 2014 for both the items.But they failed to deliver the items. Actually, they kept as "Ready to dispatch" on next day itself for namesake. They just created airmail in the name of courier service. But they are not dispatching my items yet. I created case id, they also created case ids when compalined in call. but they closing themselves without resolving my problems.Whenever, I calls them, They are telling one sentence as " I am really apology for that, we will deliver within 1 day" But actual scenario is, They are not yet dispatched my items. Today is "November 1, 2014" I don't have any information till now about my products. I sent many mails to them as well as escalated to their operations head mentioned in their site "[protected]@indiatimes.co.in". but I am not getting any response from them from more than 1 week. Whenever, I calls them, They are just telling, "we will deliver tomorrow / within 2 days itself", But I am not getting it. It seems to be bluffing customers. I am worrying like, " I had lost my money" . Please help me and take action on like this sellers. If its other country like USA, there is strict orders. I don't know about what action can take on them in our country. I am wondering, How they are behaving like this freely and carelessly in india. Please help me and take action on them. Please take action to deliver my products to me in good shape or refund my money.

Above order was placed from Pune on 13th Oct 2014 for 5 double Bed sheets 10 pillow covers and face napkins along with 1 carpet, ! folding stool and mosquito net. Recd all the above items no regrets.Full payment of Rs 3, 398/- was made to the courier prior taking the delivery. On opening the parcel, was shocked to see the poor quality of material and all stitches were zigzag and at many places threads were coming out. Then 1 of the bed sheet was washed in machine with plain water and to my surprise entire water turned dark red . This was repeated for 3 to 4 time to remove the dye of the cloth but all effort in vain. Also the sheet shrunk by few inches and it was multi color after it got dried up. The folding stool was falling all the time as it was uneven and i side fold poor design. Carpet as you say was just horrible and paper thick. There after I spoke to the customer care on [protected] to a lady Ms Sonu who was reluctant to hear any complaint and just went on repeating that our policy does not take back nor exchange the material once the parcel is opened . I tried to explain her in many ways as how one can see the quality if not opened. She did not give her manager name nor tel No.to whom I wanted to explain the problem in detail. To be frank, pl send yr representative to physically check the quality of the items and take all back even without repaying me a ruppee as it is not worth using, else I would give it to my servants or roadside beggars. I never expected a reputed company like Times to cheat their customer in this way. I am totally disgusted and will take suitable action with media and consumer court if I dont hear from you in next 3 to 4 days . Please be ready to face the consequences. I have been dealing with Amazon, Groupon and many others in India and US but this is the first time that I have been cheated to this extent

This is regarding order no. [protected]. I had ordered the product on 12th Oct and received tentative delivery date by 17th Oct. On 16th Oct I called customer care executive which was regarding product delivery status coz I haven't received any other information after I ordered (a single message). They said today(16th Oct) we will ship your product today and will reach you by the expected delivery date. They given the assurance of my product and I thought of it would be reached at least 20th Oct. But I didn't received my product instead of received my next information through message saying that Arun, We have cancelled your order. This will be refunded pretty soon. I got angry with them and called customer executive again and scold them. I asked why you haven't informed this earlier, why are you holding my amount for last three weeks, I need some penalty or interest not only refund. They refused my request and told we will refund only your amount with 5 to 10days. So they are cheating everyone by show casing something with less amount and discounts. This is professional way of cheat. Still I could find the availability of the product. I urge every buyer never ever shop with India Times they are non responsible people who will not bother anything after sales related issue . Finally they are professional cheater :( Requesting your help.

I purchased a refrigerator from Indiatimes shopping (Order No:[protected]) on 24 Sep, 14. Delivery date promised was 8th oct.Faced below issues1) Item delivered is not the ordered one. Wrong item delivered!2) Item ordered was 262L whereas the delivered is around 240L3) Color and pattern different4) Power rating is 3 star whereas the ordered one had 4 star5) Product was delivered after 2 weeks of promised delivery and after multiple follow ups.Consequences:Followed up with them multiple times over phone and internet, This resulted in loss of money and time.Delivery of wrong product resulted in loss in money since it consumes more energyWhat i need:Either return the productor or Refund a minimum of 5000 Rs

I had ordered the wall shelves New look Wall Shelfs set of 3 - MBDR23 below is a link to image http://static3.shop.indiatimes.com/images/products/additional/original/B2848614_...⇄ They had sent shelf which no where looks near to the original product..