[Resolved]  Indiatimes Shopping — Wrong Product Delivery - Customer Support Not Responding!

Indiatimes Shopping — Wrong delivery, still waiting for replacement

I ordered a DVD online arund two months back on Indiatimes shopping. On the first place wrong DVD was delivered to me. After calling customer care finally they told me the process of getting it replaced. Now I have returned the wrong DVD but stll waiting for the replacement DVD to arrive. Callled Customer care many times but everytime I call they will assure that it will reach to you within next 10 Days.
Now it's almost 2 months. Have got really frustated with the online shopping experience with Indiatimes.

I have Ordered Blackberry torch vide order No[protected] on[protected] Paid Rs 28289, they named dealer as Akansha Distributers Pvt Ltd as vendor, I Received Courier on[protected] containing sealed Box from Indiatimes...
When I opened it was Vacant & No Mobile inside, it contains only Blackberry box with charger & Invoice...I complained on there given No's .talked to executive Jyotsana who gave me complaint No..& now they want verification etc etc etc...& more 8-10 days

I got heavily shocked with cheating from India times...
it is totally fraud company, they take money in advance & dont deliver product..they act smartly take advantage of poor judicial & law & order system ...take ur money in advance & u will be delvered a blank box...& update their shipping details to deliverd..
After being cheated by Indiatimes...

wht should i do..Now is this time to go for litigation, complaints & police

Dear Minnu,

Greetings from Indiatimes Shopping.

We sincerely apologise for the inconvenience and promise to resolve this matter as soon as possible. You will be updated on the same very soon.

Thanks,

Indiatimes Shopping

Still waiting for a response from Indiatimes Shopping. Seems like a scam company, what a pity!