IndiaTimes.com Complaints & Reviews

I ordered a galaxy s3 smartphone on indiatimes website bearing order number [protected] on 29th september, 2012. The product was expected to be shipped on 6th october but sadly till date it has not been shipped to me. I have been calling the customer service department everyday for the last one week and I never get a satisfactory reply from them. They keep raising complaints and give false promises that the product will be shipped soon. Today they told me that the product is not available,but instead it shows as in stock on their website. Can't believe they are advertising one samsung s3 to be won everyday when they can't even ship it to people who have already paid in full.
Coming from times of india stable I was sure that I wouldn't face any problems with it but I was wrong. Won't recommend anyone to buy anything from their site. Now I am even apprehensive of cancelling the order. I am sure they will harass me forever to get a refund. Don't know what to do other than approaching the consumer court.

I have received message from 58888001 stating that Re 1/- as cost for subscription to indiatimes jokes for one day.It's happening from 10/10/2012(10:26 PM) .I would like to mention here that i have not subscriped for the above mentioned services.Kindly arrange to revert the amount deducted.
To deactivate they are asking to sms UNSUB JOKES to 58888 and an amount of Rs.2/- will be charged for the same.Kindly stop this services & deduction
Regards
Ramachendir
Date 11.11.2012.

Hello
I purchased a hard disk""seagate expansion 2 tb ext." From indiatimes online shopping website on 11th september. I made it sure by calling to customer support wheather the product I was looking for is available or not and they replied yes.

After recieving the product it was not as I expected it.(I was looking for external hard disk without charger but they delivered the wrong product).

On 18th I called the customer support and asked them to replace it.

I waited for there response but it was null.But despite repeated calls to get it replaced, the customer service adviser would assure me that manager would call up,I called them up 20 times and so finally asked for a refund.
And not they have even avoided attending my calls.

The another part was when I mail them my query what they do is just reply via system generated mails.

Worst experience.!!

The worst part is the customer care is very inefficient in handling any form of query,I have spend a lot of money calling them up, but it was a waste of my time and money.I would want my refund immediately and have sworn to stay away from this particular website-shopping.Indiatimes.Com

order no:300​1460594

complaint no:409147

order creation date:tuesday, sep 11, 2012 at 7:39 pm

complaint creation date:tuesday, sep 18, 2012 at 10:35 pm

expected complaint resolving date:oct 11'2012.

Kindly assist me in obtaining a refund,as am not able to get in touch with a single responsible person in the company.

Its very annoying and stressful to just get through the many options on the telephone system.

I would want them to process my refund as soon as possible.

Thank you.
Sincerely
kamal kothyari

I have ordered a sony mobile (order ID: [protected]) on 24th sep'12 via indiatimes shopping. As per booking status (which is still the same) is to be delivered on 4th oct'12.

I have tried contacting customer support [protected]. They accept our complaint (case ID: 429199) and reply stating that "we will get back to you".

I am not getting any reply on my order's shipment at all.

I have tried other way of contacting supports (online chat, email etc.), But no luck.

Regards,
aniket shah

Dear Sir
I had ordered (Order no. [protected]) Two Sandisk Cruzer pendrives from shopping.indiatimes.com on dated 7th Sept 12., but they sent me Pendrives not as I ordered. On registering a complaint with them (Complaint no. 406679) they asked me to submit the Photo Snap of sent Pendrives which I promptly did. Even after three to four reminders to them they have not sent me replacement. Even they have stopped responding to my e-mails.I think they are doing this to clear there inferior quality pendrives inventory.
I hope you will help me get this issue resolved.
Regards,
Aliasgher Khurshid.

My BSNL Mobile Sim number is [protected]. I am getting unwanted SMS from BT-ITIMES which is provided by INDIA TIMES. They are deducting a sum of Rs.10 per week regularly for the last 2-3 months as subscription charge. The SMS is showing a link to unsubscribe, and when clicked on the link I got the message that “You are unsubscribed”. I did this futile exercise on a number of occasions and every time I received the same message. Despite that, they continue to flood my mobile daily with a lot of SMS and charge Rs.10/= per week. I am blocking the sender every time I get an SMS from BT-ITIMES. But they defeat me by sending the SMS from new sender numbers. I am fed up with deleting the message from BT-ITIMES. Apparently either their link for unsubscribing the service is simply a fake or they wantonly disregard the unsubscribing message to continue their illegal & unauthorized charging/collection of subscription fee. The most important fact is that I have not opted for subscription of the “FOLLO” service from BT-ITIMES hosted by the INDIA TIMES and I have not downloaded any files they send by SMS. On the first hand I am losing Rs.10/= every week for nothing and secondly, the SMS, many numbers daily, is highly disturbing causing inconvenience and taking away my precious time. I have also sent an SMS to 58888 asking them to unsubscribe me from "FOLLO" service for which I have not opted subscription. But they have neither replied nor discontinued troubling me with their SMS and charging subscription fees.

I have earlier too made a complaint about the same subject in this forum which did not yield any result.

Therefore, please look into the matter and do the needful to stop such unauthorized SMS & subscriptions/deductions by the “FOLLO” service provider BT-ITIMES, INDIATIMES and I also request to book the BT-ITIMES, INDIATIMES for harassing the consumer with disturbing SMS and illegal unauthorized charging of subscription fee for a service to which I, the consumer, have not subscribed. The BSNL must not allow illegal unauthorized deduction of subscription from its subscriber.



C.B.PRAKASAN

This web site http://shopping.indiatimes.com is poor shopping site. If you order any product in this site they will take ur money and they wont ship that product until you make a call. They ship the product more than 15 day after the order date and that order will be transit for more that 7 days. So pls dont make any shopping in this site.

I ordered a book from shopping.indiatimes.com. Order no. [protected]

They gave me a damaged book, I complained to them to compensate for it. The customer support is useless who replied twice that the complaint will be taken care of.

I don't know what kind of system they have. It's been around 45 days, but still there is no response. Worse they always procrastinate the decision. I would advise everyone to not leave these guys if you get any damaged items. Just ping them till they die, because they have a thick skin attitude towards customers.

TO WHOMSOEVER IT MAY BE CONCERNED @Indiatimesshopping

I am really aggrieved by Indiatimes approach to my order no [protected].
The compliant id being 394904. I am writing this follow up mail for theumpteenth time !!

So far during any of the communications the status of my order with regards shipment has not been notified. I was due on 7th September 2012 for the record.

Further,it has been 30 days now since I paid 58,200 Rs in full on 31st Aug for the Samsung 3DTV set which is still listed and "IN STOCK" on your website.

In your reply you are sighting problems with your merchants,kindly note that it a problem that has to be sorted out in house and can not be sighted as a lame excuse to the customer. I purchased the product from the your website hence the liability to deliver is ultimately yours.

The shopping experience is turning out to be traumatic and agonizing with every passing day and lack of inaction on your part :(
I just checked out the reviews from mouth shut post this,they too are not encouraging.

Kindly take responsibility and fulfill your commitment ASAP.
I am definitely going to take this as a case of cheating & fraud with the consumer forum if such is your attitude.I am also thinking of filing a FIR with the cyber crime cell now.All you are doing is just tarnishing the image of TIMES group.

Kindly escalate this to the topmost level of management in your company and get my product shipped !! Get back to me.

Regards,
Pritesh Shah

I am getting unsolicited SMS from Indiatimes 58888001, and every day I get an SMS 1 Re. is deducted from my prepaid BSNL service. I sent and SMS STOP to 58888 and the unfortunate thing is 2 Rs. is charged for that service. I request the concerned to stop the service immediately, else will constrained to take the matter to the appropriate authority.

Case Id. 381119


The service form indiatimes is pathetic and i am still to get resolution on this case. I had bought the sandisk 32 gb pendrive on[protected] and recieved it on[protected]. I had raised the complaint on the same day as wrong item was delivered from you people. Today is[protected] i.e almost a month and i still dont have my item what i ordered therefore this will be the last time i'll be buying anything from Indiatimes. I am pissed off with the kind of service support indiatimes is having and they are sitting on my complaint from the day i lodged it.

I had paid the amount and i cant use this product as this one is cheaper product as compared to the one i ordered and thus cant use it. They are just sending mails and i dont know whats there to investigate which took them a more than month already to figure out.

Kindly help me get my money back.

Regards,
Jitender Kumar

Name of company/service: IndiaTimes shopping
Website : Shopping.indiatimes.com
Contact Numbers: +91-[protected], +91-[protected]
Email IDs: [protected]@indiatimes.co.in

This is in regards to the product (Micro SD card 16 gb) I ordered on 13th september 2012 thru shopping.indiatimes.com via online credit card payment.
Today 25th September 2012, I haven't received the product, even after multiple calls and emails to these guys. They are repeatedly saying that the product will be delivered....
The Estimated i.e maximum delivery time was 5-7 days.

Below are details of transaction and complaint number with Shopping.indiatimes.com

Order #[protected] (on 13th September 2012)
Complaint #409708 (on 19th September 2012).

Order Amount Rs. 513/-

Regards,
Hitesh Goyal,
+91-[protected]

I get an sms saying "thanks for subscribing to Indiatimes subdating service", and 1. Rs is being deducted everyday. I have not subscribed for the service. They have started it without my knowledge.

today on[protected] at 04:05pm some chit chat service of wap.indiatimes.com has been activated on my mob. no.[protected] and deducted Rs 30/-for this service without my consent from[protected].This is very serious and unfortunate. It is a crime

Submitted by-
Niranjan Mishra
A/126
HAL Township
Korwa
Ameth
U.P

today on[protected] at 03:48pm some chit chat service of wap.indiatimes.com has been activated on my mob. no.[protected] and deducted Rs 30/-for this service without my consentfrom[protected]


thanking you
yours faithfully
Ishrat Ansari
28- Darigaran Jhansi
Email I D [protected]@yahoo.co.in

I have ordered an External Hard Drive (Western Digital Passport 1TB Hard Disk (Blue)) by seeing at the link(http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital...⇄ FROM Indiatimes Shopping (Product name -:”Western Digital Passport 1TB Hard Disk(Blue)[B977145] SKU : WDBACX0010BBL”) which cost is 6387 /-.
The order has been confirmed (order date September 8,2012, Order No. “[protected]”, Status Verified)

But when I received that product is different from which I have actually ordered http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital-pass...⇄ the product which I have received from the Indiatimes Shopping is black colour and the price is also less i.e 6178 /- difference of the price is 209 /- .

And the worst thing is that the product name and the S/L No- which is written in the Retail Invoice (product name “WDD 1TB P.P Model # WDBBEP0010BBL” And S/L – WXG1C5205834) is different from the product which I have received by the Indiatimes Shopping (product name “Model # WDBBEP0010BBK” And S/L – WX51C6244558)

I want my Original product which I have ordered not this one.

And I need a true/actual/original retail Invoice.

I am a customer of India time and purchased a Micromax funbook online.
I recieved the funbox by Courier and upon recieving it I found that the screen shows a white line.
I called up the customer service[protected] and the call was attended by one Rahul Juneja. (ref number 396052)
He informed that i need to contact the service Center and get a DOA scanned in order from Micromax service centre.
he gave me the contact number of micromax service center[protected]which does not works.
hence i am clueless on this and feel cheated with my money by Indiatime.

i have sent numerous emails to indiatimes about this issue and have also sent the pictures of the faulty product, and stillwaiting for there response.

Never buy anything from indiatimes.

Hi forum,


I have ordered Samsung galaxy tab2 from indiatimes shopping and i got the product without bill and without that the warranty is invalid after regular reminder to them they always sends me automated mail response.

Please some one suggest what shall i do next can i got to consumer court??



few of the reply listed below by indiatimes

Thanks,
Chandra
**********************************************************
Dear Chandra,

Thank you for contacting Indiatimes Shopping E-mail Support.

My name is Apoorva Jain I will be assisting you today.

I understand that you want know about your partial delivery. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter.

I would request you that please allow us some time to resolve this for you. We appreciate your cooperation and patience while we work to resolve this issue.

For your reference, Complaint ID for this transaction is {389195}.

NOTE: If you choose to reply via email, please do not change the subject line so that we can directly reference your case.

For your convenience, our support staff is available 8:00 AM to 8 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support.

Thank you for choosing Indiatimes Shopping.

Regards,

Apoorva Jain
***********************************************

Dear Chandra,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 389195.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

I would like to inform you that as I checked in my system we are investigating with the warehouse and courier partner regarding the delivery of invoice. I request your cooperation and patience while we close this case and resolve your concern.

Thank you for being a valued customer!

Regards,

Himanshu Bolya
Indiatimes Shopping.
********************************************************************************...⇄

Dear Mr. Chandra,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 389195.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

We sincerely apologize for the inconvenience caused to you and also like to inform you that we are continuously taking follow up with the merchant, we have also mail marked to your case manager we are regularly doing followups via Email and phone calls and also in the time period we are giving you updates regarding your case status.

We request you to please wait for resolution we are working our level best to resolve your concern.

Thank you for being a valued customer!

Regards,

Prashant Singh Sengar

I have bought Samsung Tab2 by order number # [protected] on 16thAug2012 from India times shopping website. Firstly there were delivery issue where it was not clear from your end that delivery was returned or item will be delivered to me or not. That time I have coordinated with courier company & manage delivery somehow.


However item doesn’t having valid Invoice, where Invoice should have IMIE number & based on that Invoice will be considered as valid invoice. For that I have updated case ID and doing follow-up with Customer case on # [protected] & also on # [protected] with Mr. Ravi Chaudhry and already provided my IMIE number available on device.


I have contacted to Modi Infosol Pvt. Ltd (Gurgaon) but they also told to contact IndiaTimes as they sold via IndiaTimes.


Since 23rdAug I have been told that I will receive Invoice in one day by Ravi & Customer care but I haven’t receive till that & every time I have asked to contact Mr Ravi or Customer visa versa but couldn’t getting proper answer too.


In Listing there was clearly mention that I can avail Samsung Promo offer but Samsung also unapproved the request due to IMEI not available in Invoice. Also Valid Invoice require for Warranty purpose too.


I am not understand the reason for not providing Valid Invoice on this, if its genuine product with proper tax paid.

Thanks,
Vikas Sharma

I have ordered a google Nexus 7 tablet from India time shopping website and supposed to deliver it today. They have not even shipped the product and also not responded properly for complaints.

Website: http://shopping.indiatimes.com/
Order Date : August 18th
Expected delivery:[protected]

Status: Not even shipped and no response form customer support team

This is my worst experience in an Indian e-commerce website..!! Think twice before you order something from this site