Indiatimes Shopping — (Wrong product)product is different from which I have actually ordered.

Address:Bangalore, Karnataka

I have ordered an External Hard Drive (Western Digital Passport 1TB Hard Disk (Blue)) by seeing at the link(http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital-passport-1tb-hard-disk-blue-/11393/p_B977145) FROM Indiatimes Shopping (Product name -:”Western Digital Passport 1TB Hard Disk(Blue)[B977145] SKU : WDBACX0010BBL”) which cost is 6387 /-.
The order has been confirmed (order date September 8,2012, Order No. “[protected]”, Status Verified)

But when I received that product is different from which I have actually ordered http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital-passport-1tb-hard-disk/11393/p_B977155) the product which I have received from the Indiatimes Shopping is black colour and the price is also less i.e 6178 /- difference of the price is 209 /- .

And the worst thing is that the product name and the S/L No- which is written in the Retail Invoice (product name “WDD 1TB P.P Model # WDBBEP0010BBL” And S/L – WXG1C5205834) is different from the product which I have received by the Indiatimes Shopping (product name “Model # WDBBEP0010BBK” And S/L – WX51C6244558)

I want my Original product which I have ordered not this one.

And I need a true/actual/original retail Invoice.
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indiatimes shopping(http://shopping.indiatimes.com) — product is different from which I have actually ordered

I have ordered an External Hard Drive (Western Digital Passport 1TB Hard Disk (Blue)) by seeing at the link(http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital-passport-1tb-hard-disk-blue-/11393/p_B977145) FROM Indiatimes Shopping (Product name -:”Western Digital Passport 1TB Hard Disk(Blue)[B977145] SKU : WDBACX0010BBL”) which cost is 6387 /-.
The order has been confirmed (order date September 8,2012, Order No. “[protected]”, Status Verified)

But when I received that product is different from which I have actually ordered http://shopping.indiatimes.com/computers/portable-hard-disk/western-digital-passport-1tb-hard-disk/11393/p_B977155) the product which I have received from the Indiatimes Shopping is black colour and the price is also less i.e 6178 /- difference of the price is 209 /- .

And the worst thing is that the product name and the S/L No- which is written in the Retail Invoice (product name “WDD 1TB P.P Model # WDBBEP0010BBL” And S/L – WXG1C5205834) is different from the product which I have received by the Indiatimes Shopping (product name “Model # WDBBEP0010BBK” And S/L – WX51C6244558)

I want my Original product which I have ordered not this one.

And I need a true/actual/original retail Invoice.
Dear Mr. Shaoo,

Hello from Indiatimes Shopping.

Thank you for using Indiatimes Shopping.

We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.

We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.

You can also kindly tweet us anytime at Cust_Help for updated information.

Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com
Dear Mr. Panda,

Greetings from Indiatimes Shopping.

We sincerely apologize for the inconvenience. Your complaint has been registered with our Customer Help desk. We promise to resolve your issue as soon as possible. We look forward to serve you better in future.

We would also like to request you to contact us at [protected]@indiatimes.co.in for further queries related to your complaint.

Thanks,

Indiatimes Shopping
Dear Mr. Panda,

The issue listed above has been resolved on 3 November. We apologize again for the problems you faced and assure you a better experience next time around.

Thanks,

Indiatimes Shopping
Never ever purchase any product from indiatimes shopping site...this company is completely fraud...
these wont even take calls and wot they deliver to us is the wrong product.
I also lost my money...they cheated me by showing a fake photo and delivered a wrong product...its been 4months now...i got fedup with them...wotevr they say is lik "v r working on with ur case kindly b patient"

stil now i usd to check thro their site...they havent changed tht fake photo yet... they fooling people and looting money by making us begging behind them...NEVER EVER BUY ANY PRODUCT FROM INDIATIMES

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