[Resolved] Indraprastha Gas Limited — Wrong Billing

Sridhar Suryanarayanan

from Gurgaon, Haryana

Address:

South West Delhi, Delhi

Dear Sir,

BP#[protected]

I took Piped Gas Connection from Indraprastha Gas Limited for my Dwarka residence in 2008 and till date my meter reading is only a mere 1.10 units. This is because we generally do not stay at this address and only use is once in a while when we visit.

Since IPGL were blindly sending me bills every month for various amounts, I contacted their Customer Care and explained the billing errors. They have been giving me assurances till date that bills would ghet rectified and 1 year has already passed and I have not seen a rectified bill till date. They have not sent me a latest bills wherein the total outstanding is shown as Rs.2695.85 and also indicates the current meter reading as 210 units.

I cant understand how can a large company in public utility services behave like this and is there not any authority to check such practices.

Whenever the local IPGL executive visit to check the meter, they confirm that the billing is totally wrong and ask me to get in touch with their Head office who manage the billing.

As on date, since my meter reading is only 1.11 units and IPGL already have a credit balance of approx. Rs.1000/-, which were paid earlier without checking these billing errors, I request your authority to urgently look into the matter and help me resolve this issue.

Thanking you,

S.Sridhar
(sridhar.[protected]@airtel.in)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashok_nrcd

from Edakkulam, Kerala

Indraprastha Gas Limited — Wrong Billing since 2008

Sir,

My Business partner No.is [protected] with IGL. we have taken LPG Gas Connection from IGL, Delhi. They are sending wrong bill since 2008. we have requested to correct my bill many time but still no action has been taken by IGL. We have complained to Indraprastha Gas Limited vide complain No. (i) 70849 dated 19/9/2008 (ii) 98974 dated 8/3/2009 9( iii) 171883 dated 18/12/2009 and (iv) 225238 dated 6/7/2010 regarding correction for my bill .

despite repeted request, correction has not been made in my bill since 2008.

please help me for correction in my bill

poonam mittal

from Delhi, Delhi

Wrong billing
respected sir,
from January 2015 i cannot receive any hard copy of bill but i get sms on my phone and the bill amounted approx 12000 of january and february.my business partner no is [protected] the connection is on the name of poonam mittal .i hope you take some expediously hard efforts.
thanks

Karunpreet

from Delhi, Delhi

Dear Sir / Madame,

Leakage case against BP no: [protected]

Even after following up with your all departments still I have not received any reply accept that your case is under consideration and on top of that you keep on sending people to disconnect my connection and to harass my parents as they are senior citizens from your collection department, there no co ordination between your own departments as we have been advised by Ms SANCHITA MATHUR and one more lady to not make further payments till the bill is revised since September 2011 .
Please get your departments to coordinate better and get this matter sorted out at the
earliest as it has been over 5 years pending .

Thanking you and hoping for a solution with revised bill, one of the several mails is attached for your reference .

Regards
Jatinder Singh
[protected]
BP no: [protected]

Sent from my iPad-Raminder.Singh
RAMINDER.SINGH
[protected]

On 24-Feb-2014, at 12:27 PM, png, customercare wrote:

Dear Sir,

We would like to inform you that against your complaint for leakage, our te=
chnical team made a visit to the said premise to carry out inspection of PN=
G installation and attended to leakage from copper elbow. Your case is unde=
r consideration and we would revert with the final response shortly.

Regards,
Customer Care
IGL

Website : www.iglonline.netDear Sir,

We would like to inform you that against your complaint for leakage, our technical team made a visit to the said premise to carry out inspection of PNG installation and attended to leakage from copper elbow. Your case is under consideration and we would revert with the final response shortly.

Regards,
Customer Care
IGL

Website : www.iglonline.net
[protected]- Dear Sir,

We would like to inform you that against your complaint for leakage, our technical team made a visit to the said premise to carry out inspection of PNG installation and attended to leakage from copper elbow. Your case is under consideration and we would revert with the final response shortly.

Regards,
Customer Care
IGL

Website : www.iglonline.net