[Resolved]  Indraprastha Gas Limited — Non Working Customer Care - Delay in Installation for more than 6 months

Hi,

This is regarding my request for the PNG connection for my residence A-28, Airport Apartments, Vikas Puri, New Delhi-18.The details of payment are as follows:

Name: Mr. S.K. Chaturvedi
Registration Form No.: 5644
Date of receipt: 08th January, 2009
B.P. No.: [protected]

Amount: Rs. 5000/-
Payment date: 08th January, 2009
Cheque No.: 034467 (Canara Bank)

As mentioned in the Terms and Conditions provided by IGL, the connection must not be delayed by more than 6 months from the date of registration. In my case, there is no communication from the company "YOG MAYA AND COMPANY" yet (Already 6 months over).

I called up the customer care of company thrice, but there was no response from there side on this issue. Even I am not able to connect to the customer care many times.

Please take some steps on this issue and help me getting the connection as soon as possible.

Thanks for the cooperation.

Regards
Sunil Kumar Chaturvedi
[protected] / [protected]
28, Airport Apartments
Vikas Puri
New Delhi - 110018

Hi,

Yes I totally agree on this. Even there E-Mail ID does not work and the mail bounces back to us.

Thanks
Gaurav

Dear Sir/Madaam,

I would like to complaint against your technical team whose taking complaints on phone (Ph:[protected].

I have done a complaint of position change of gas pipeline in my house on 07/09/09 through your customer care department (Ph: [protected] / 6). Mr.Karthik took the phone and told me to take Rs.1000/- for position change charges. I agree to pay and he lodge a complaint of position change after that he given a complaint no.142798 and tell me within 48 hrs. somebody has comming to solve the problem, but after 48 hrs. one man has come and he said I am not doing the change of this position because I have an order to disconnect the line and he disconnect that. I again called to customer care no. this time he given me the technical people phone no. i.e. 65657970 and I called these people then I got a message tomorrow (10.09.09) they send a boy to solve the problem, but nobody came on 10/09/09. I again called to technical people on 11/09/09 they tell me the boy is on the way he will reach your house at 03.00 p.m. I am waiting him whole day, nobody has come. Today morning I got a call from the technical peoples office they said today morning the boy will solve your problem and the boy came and said to my old dadiji (65 yrs) call your son. Then my dadi call me to my office (The Times of India) which is near to my house and within 10 minutes I reached home. They said to my dadi (Abhi Aa Rahe hai...) and they left the house without doing anything.

Kindly take necessary action against them or I'll put this on our company Newspaper (Times of India, Navbharath Times). Do the needful as early as possible also please acknowledge the action taken.

Thanks & Regards,
Thomas Joseph
6/40, N.D.M.C. Flats,
Pandara Park
New Delhi-110003
Ph: [protected]

I sent a complaint mail to igl customer care and it bounced back.
I am facing a problem for long time, the gas pressure is not adequate at my place.
Please repair asap if someone in igl is actually working on this.

Non Working Customer Care - Delay in Installtion for more than 8 months

Sub:- Request for providing PNG Connection

Sir,

This is to bring in your kind notice that I Sailesh Sawhney resident of BA-31, Shalimar Bagh, Delhi-110088 has applies for obtaining a PNG connection vide Reg. Form No. 322063 dt. 30.12.09. A Cheque bearing No. 725317 dt 30.12.09 amounting Rs 5000/- drawn at Nainital Bank Ltd. Shalimar Bagh, Delhi-110088 has also been issued by me in favour of Indraprastha Gas Ltd.
But it is regretted to write that till date No PNG Connection has been installed at my premises despite many telephonically requests made vide complaints.
It is therefore requested to kindly install PNG connection at the earliest as the
occupant of other units have already get their PNG Connection.

Thanking You

(Sailesh Sawhney)
BA-31, Shalimar Bagh, Delhi-110088
Cell: [protected]