Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — reservation problem

Whenever i try to book throuh IRCTC in Plan my tavel page after filling up all the necessary fields it saying unable to retrive train list... so that i cant reserve ticket

dear sir,
irctc logine dos not available in the every morning we can not
able to book ticket online this problem is come daily irctc site hanged inthe morning . but irctc dosnot taken any action for resolve this issue.

On 30-11-09 I was supposed to travel from Mangalore Central to Bangalore City by train no.6518 Yesvantpur Express. Since I was in waiting list I could not perform the journey on that day. When I tried to cancel the ticket I got the message that wait listed ticket can not be cancelled. The details of Ticket are indicated below.
PNR NO: [protected]
Transaction Id::[protected]
Refund of the amount I am supposed to get.

I am sorry to state that on 9 February 2010 I have booked for my AC 2 tire Ticket for HOWRAH JN(HWH) to GUWAHATI(GHY) vide Pnr Number [protected], Transaction ID [protected] for journey to be started on 20 March 2010.
The Railway authority could not provide any accomodation due to their allotment to the pre-ocupied Head Quater Quota or may be other reasons as may be seen by calling final chart as published on 20March2010.
Further, I am to state that after elapsing of 119 hours from the time of chart preparation as on (Saturday, Mar 20, 2010 at 11:50 AM) IRCTC could not arrange to refund the amount as due to me resulted in loss of interest on my account since 9 February 2010 to till date. It is my hard earned money no body has authorised to use my fund. Accordingly, I have submitted my claim (Wed, Mar 24, 2010 at 10:12 AM) towards loss of interest.
In reply dated 23 April 2010 (5.30 pm) Shri Naresh Singh representative of care/irctc stated that "the same will be refunded to your respective account shortly" and advised me "requested to use the Refund status Tracking service Provided by the IRCTC. Select the <Refund Status> link in the left panel under <My transaction>. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password". Accordingly, I checked the site and found that refund approved but no money has been credited in my account.
Instantly, I requested to submit standard time required to process refund considering the time taken to debit my account at the time of booking of a ticket by IRCTC. Further, in reply dated 24 April 2010 (7.08 pm) Mr. M Haque another representative of IRCTC, stated "Kindly note that in a wait list ticket if all the passengers remains wait list even after chart preparation, then the customer need not to apply to IRCTC for cancellation and refund. Cancellation will be executed by the system automatically after chart preparation and refund will be credited with in 4 to 5 working days electronically in the respective account".
Considering reply dated 24 April 2010 (7.08 pm) and Comments in this site as appeared regarding delay in refund on 25 April 2010 (9:49 AM ), I enquired that "who has fixed the 4 to 5 working days to credit refund in the respective account and asked the name of authority to fix the stated standard quoting the order No and date". Further I am to state that penalty provision or clerical charges is as per decesion of Ministry of Railways. However, whether the standered time 4 to 5 working days to credit refund is approved by the Ministry of Railways. In addition it is to be submitted that the Railway Authority/IRCTC debited Agency Charges, Fare and interest/service charges by the Bank instantly on the date of booking the ticket. Moreover, Railway Authority will also deduct an amount in the name clerical charges. Then why the Railway Authority/IRCTC will not consider the payment of loss of interest towards delay in refund of Principal Amount. In addition, fixing of 4 to 5 working days to credit refund in the respective account is not in favour of customer compare to instant debit of amount by the Railway Authority/IRCTC/BANK as IRCTC recovered Service charges from the Customer. As per Indian Contract Act No consideration no Contract. Hence why IRCTC will not entertain the reimbursement of loss of interest to the Customer.
The object of Railway Authority/IRCTC is to penalise to the the customer? Hence, again I have requested the IRCTC authority kindly entertain my claim towards loss of interest as incurred on my Principal amount.
Now I am to request through this site that loss of interest to the customer due to delay in fund should be a Rule for customer satisfaction and benefit by recovering the amount from the concerened employee/officer of Railway as a measure of penalty.
In addition the policy regarding allotment of booking on the name of Headquater's quota should be reviewed and removed immediately.

INB Commission
Sir,
As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commission was deducted from my SBT account without my authorization.. kindly do the needful to prevent any such incidences in future and to return my unnecessarily deducted money...
Date Description Ref. No
8oct 2012 TO TRANSFER INB COMMISSION of IGD2173634

DEDUCTED EXTRA MONEY OF RS 10 FOUR TIMES FROM MY SBI ACCOUNT PLEASE REFUND MY DEDUCTED AMOUNT ON OCT 8 2012 DETAILS ARE MENTIONED BELOW

INB COMMISSION OF IGD2730468 WITH REF NO. IGD2730468ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
INB COMMISSION OF IGD2738577 WITH REF NO. IGD2738577ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
INB COMMISSION OF IGD2738088 WITH REF NO. IGD2738088ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
INB COMMISSION OF IGD2730964 WITH REF NO. IGD2730964ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/



THANKS JAI SHANKAR

This is exactly my experience. I have tried several times to book tickets. But at 08.00 a.m. the server of irctc mysteriously turns off with the message service unavailable. Whether tatkal booking or 90 days advance reservation, every time it is the same situation. Mrs. Mamata banerjee should do something to catch the culprit responsible for such fraud and punish him'her.

I got the message while trying to book tatkal ticket.

'Sorry we can book ticket after 08:00 Hours' .
- 08:00 Hours in which time zone ( Is I
- IRCTC does not display the current time ( So you do not have any chance to know when does the clock in irctc tick 08:00 )
- Service unavailable between 08:00 - 08:20 ( Here again a wild guess regarding 08:00 AM. do not know when it is )
- For some trains the tatkal seats available for the 4th day comes to 2 digits from a whopping 3 digit number (e.g In Konark Express, tatkal seats available for the 5th day is 167, but tatkal seats available for 4th day is 12 !!! . And you guessed it right tatkal seats available for 3rd is 2 digit waiting list number )

WHY THERE IS NO STOPPAGE OF RAJDHANI IN BARDDHMANN JUNCTION. IT CREATES A LOT OF PROBLEM FOR PEOPLE TRAVELLING IN RAJDHANI . ITS VERY BAD TO THINK THAT THERE ARE ONLY TWO STOPPAGE IN WEST BENGAL FOR RAJDHANI. I WOULD LIKE TO REQUEST YOU TO MAKE A STOPPAGE OF RAJDHANI IN BARDDHAMAN JUNCTION ALSO.

Non refund amount Rs.259 as the train was late by 6 hours
Sir
I was supposed to board at osiyan station The train No 4060 JSM DLI EXPRESS dated[protected] which was late by 6 hours than the scheduled departure time(20.29hrs) and was re-scheduled next day i.e. on[protected] at 02-30 hrs. I filed TDR for refund as the said train was late and was supposed to get back the full amount of my ticked according to the rules laid by the IRCTC . I hereby submit the details of my ticket and refund and request You kindly to take up the matter and see that the IRCTC refund the total amount which it has promised.
Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 20.00
Date Of Journey 07/01/2010 Ticket Charge Rs 259.00
Bank SBI Debit Total Rs 269.00
Train No 4060 Railway Zone IRCTC
From Station OSIYAN(OSN) IRCTC Zone IRCTC
To Station REWARI(RE) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Dinesh Mali 28 Male S4 0054/ UB Booked
Reason For TDR : Train Late More Than Five Hours.


I request you to take a quick action and do the needful.
Thanking You,
Yours truly,
Dinesh Mali
[protected]

Train Ticketing — issuing improper ticket

Sir/Madam,

I've reserved a ticket today morning. I filled the reservation form to travel on train no 6221 which is on SBC at around 23:xx hours on 16/05/2008 and to board at KJM at 00:xx hours on 17/05/2008 up to MAS.

But the person booked my ticket from KJM to MAS on 16th. I asked him about the date change. But he told that the date is the date on which the train starts on its origining station but it reaches KJM on next day. And he told that you can board the train the next day morning ie 17/05/208 morning 00:15 hours which is the expected time.

My PNR NO:[protected]
ticket no : 21759648

Dear Sir,



I have filled TDR file on date 20/11/10. which mentationed below. But till now i have not refund my money.

So please take action .

Transaction Details

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]

Booked On:[protected]
Class: SL
Internet Service Charge: Rs 10.00

Date Of Journey: 19/11/2010
Railway Zone: ECO
Bank: HDFC

Total: Rs 932.00
Train No: 2820
Ticket Charge: Rs 922.00

From Station: NEW DELHI(NDLS)
Quota: General
To Station: BHADRAKH(BHC)

IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar

Ticket Details


S#
Name
Age
Sex
Coach
Seat
Res-Status

1
HRUSHIKESH BARIK
54
Male
S9
0033/ LB
Booked



2
RASMITA BARIK
24
Female
S9
0036/ LB
Booked

TDR Details

Reason For TDR: Train Late More Than Three Hou
rs.
TDR Status: TDR Entered
Reference No: ekt[protected]

TDR Zone: ECO
TDR Filing Date: 20-Nov-2010

Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00









Thanks & Regards,
Himanshu Barik
Ph. No. - +91-[protected]

Dear Sir,



I have filled TDR file on date 04/04/2011. which mentationed below. But till now i have not refund my money.

So please take action .


Transaction Details

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]

Booked On:[protected]
Class: SL
Internet Service Charge: Rs 10.00

Date Of Journey: 04/4/2011
Railway Zone: ECO
Bank: SBI - Bhawanipatna Main Branch
Total: Rs 216.00
Train No: 18302
Ticket Charge: Rs 206.00

From Station: KESINGA(KSNG)
Quota: General
To Station:CUTTACK(CTC)

IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar

Ticket Details


S#: 1
Name : ARTA B PRUSTY
Age : 33
Sex : Male
Coach : S10
Seat : 0001/ LB
Res-Status : Booked

TDR Details

Reason For TDR: Reached station after train departure, even tried to avail the Train at next station but could not availed.
TDR Status: TDR Entered
Reference No: ekt[protected]

TDR Zone: ECO
TDR Filing Date: 04-Apr-2011

Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00

Thanks & Regards,

Prasun Kumar Sarkar
Cell No. - +91-[protected]

TDR - Refund — TDR filed on Nov 2010

Hi Team,

I have filled a TDR for the following PNR – [protected] on 16th Nov 2010. But till today I have not received any refund or any update on it, though I called number of times but have not received any response on it.

Complete details of the transaction


Transaction Details
PNR Number: [protected] Ticket Type: eticket

Transaction ID: [protected]
Booked On:[protected] Class: 2A Internet Service

Charge: Rs 20.00
Date Of Journey: 15/11/2010 Railway Zone: ER Bank:

ICICI
Total: Rs 3835.00 Train No: 2246 Ticket Charge: Rs

3815.00
From Station: YESVANTPUR JN(YPR) Quota: General To

Station: HOWRAH JN(HWH)
IRCTC Zone: GGM-1/EZ



TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: ER TDR Filing Date: 16-Nov-2010

Refund Details
Refund Status: Not Approved Refund Date: 11-Jul-2011

The status is dispalyed as Not Approved - but for what reason i dont ...this is bad experience

Chandrashekar Rathod

+ 91 [protected]

You have been cheated. ID proof of any one passenger per ticket is enough. You need to complain at the higher authorities to teach the thugs a lesson, otherwise they would be encouraged to do more such thefts.

i want to make a member of irctc

IRCTC — TDR Not yet refunded

I have filed a TDR on 11th Dec 2008 and I haven’t received the payment so far. Request you to pls. help me in this.

PNR NO – [protected]
Reference No - ekt[protected]

Have tired of calling the customer care center and till March'09, they were not even ready to take my call and used to say, it can get refunded before 90 days. Now it is 7 months still i dont see any light.

Regards
Murali

RESPSIR,
we have booked 6 tickets from KANPUR TO NEW DELHI on 559.It was cancelled due to TRAIN was late more than 4 hrs. TTR NO IS [protected]. PNR, NO .IS [protected] OF 4 TKTS & PNR NO.[protected] OF 2 TKTS . Kindly see thru this matter . we ar still wating for refund.
THANKING YOU.

Same case has happened with me too.I booked tickets on 13/11/2209 from station: Varanasi Jn to Howrah Jn.

PNR no: [protected]...Today is 29th May 2010.Till date, i dint receive the amount of Rs 1176.

What a sick organisation Indian Railways is... !!
It is making thousands of crores of revenue...but service for the customer is like behaving like street dogs !!
DIDI, when you will do some constructive work, at least some work for the common man, which is out of scope of politics...

Sick, Sick Organisation Indian Railways !!!

Same happened with me.
I filed a TDR for PNR no: [protected] as the train was late for more than 8 hours.
Date of journey was 23/1/2010 and today is more than 6 months 02/08/2010.
Till date I haven't got a single response from irctc or Indian railways. All the time status is shown as "Forwarded to railways" on irctc.com.

And I too could not find any escalation route. Looks like they had engulfed my money.

Same was the case with me too.

I was suppose to travel from Madgoan to Panvel on 26/07/2010 from train no. 2202. But due to land slides the train didnot ran on that day. Since I booked an E-Ticket, I was told that I had to apply for TDR from IRCTC website for refund. It has been more than 4 month from the time I have filled my TDR but I have not recieved any refunds in my account. Everytime I mail to IRCTC i get a revert back stating that my refund has been forwarded to CR zone and it will be refunded. The PNR no of my journey ticket was [protected]. Everytime I get a status as forwarded to railways.

ransaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 7-9-2010 Class: 2A Internet Service Charge: Rs 20.00
Date Of Journey: 10/9/2010 Railway Zone: NWR Bank: boi
Total: Rs 3161.00 Train No: 2955 Ticket Charge: Rs 3141.00
From Station: BORIVALI(BVI) Quota: General To Station: JAIPUR(JP)
IRCTC Zone: Chief Commercial Manager Refund, North Western Railways Jaipur

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 LN Khetan 80 Male 0000/ Booked
2 Geetadevi Khatan 78 Female 0000/ Booked
3 Manisha Khetan 40 Female 0000/ Booked

TDR Details
Reason For TDR: Part W/L after charting TDR Status: CCM Registered Reference No:ekt[protected]
TDR Zone: NWR TDR Filing Date: 12-Sep-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

Dear sir,

PLZ CANCEL THE TICKET URGENTLY & ID NO.[protected]
PNR No [protected]
Train No 2956 Train Name JP BCT SUPFAST
From JP To BVI
Date [protected] Class 2A
Boarding Point JP Reservation Upto BVI
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 LN KHETAN 080 Male 0000 WL 26
2 GEETADEVI KHETAN 078 Female 0000 WL 27
3 MANISHA KHETAN 040 Female 0000 WL 28

Where to contact regarding TDR related cases. Sine two years i am not receiving my amount

IRCTC (Indian Railway) — YET NOT RECEIVED REFUND

Dear Sir/Ma'am,

I had booked railway ticket 13/04/2010, Date Of Journey: 28/4/2010, my PNR is [protected], Ticket Type: eticketTransaction ID: [protected].

On the date of journey Train was cancelled due to railway.

I was filed TDR, but still I didn't get my refund from railway side.

And according to railway train was delay but train was cancel on that day.

Plz solve this problem.


Regards

Rajeh Soni

+91-[protected]

i have not recieved payment against file tdr pnr no.[protected] dated 17/1/2011

i have been frustrated to know abt the railway service my pnr no [protected] when i want to cancel the ticket the day before my journey its showing that as my tkt is confirmed it cant be cancelled.too robust thing if i cant have the option to cancel my tkt even one day before my journey.

i too have a complaint .i had a ticket of 17 march ..train was cancelled so we filled the tdr of the refund has not come till yet...
pnr no-[protected]
Reference No: ekt[protected]
TDR Zone: NR TDR Filing Date: 18-Mar-2011
please help me

IRCTC — TDR Refund Not Received Yet

I am yet to get back my money against the TDRs filled by me within the due date and as mentioned in the attached photos.

MY TICKET PNR NO- [protected] AND T. ID - [protected] . I had cancelled my ticket 10 hour before departure the train but till know, I have no any confermission by irctc, only given Reference No - ekt[protected].
So, I request to you kindly refund my money early. please clarification for that.

Hi, This is Rajeev. I booked a ticket for my Dad and Sister to travel on 28th April'11 with PNR No.[protected] for Sealdah Rajdhani. Unfortunately, the train got delayed for almost 7 Hrs., so they didn't travel. Immediately on the same day, I raised TDR for the same. We have communicated this several times to the relevant dept.. Few mails also sent to the the email address [protected]@irctc.co.in. Still there is no hope. Please suggest how can we get the refund as we have already ruined 200 INR in making calls to get the refund.Also, we have been suggested to call KL Sardar or Partha on the mentioned nos.[protected]/[protected] to get the refund. We did the same however the operator disconnects the call in between. So. we didn't get the opportunity to discuss our concerns with the GODFATHERS OF RAILWAY dept.

I have booked a ticket on[protected] for train number 12322 and PNR number is [protected]. Travel date is 29/10/2012.

I am the first holder Named MOHD IMRAN
2) RUBY FATIMA (my wife)
3) MOHD SAMIR (my brother)

PNR status is showing 2, 3 & 4 waiting.

Now the problem is for the 3rd holder i.e MOHD SAMIR (my brother) i have selected wrong gender as FEMALE instead of MALE. Now i cannot cancel that ticket and book a new ticket as because waiting list has gone above 25. Hence please please provide me some alternative solution how can i rectify this.

OR if it cannot be rectified then can you please provide me some sort of approval from station master, railway head or any kindly of letter or scan copy of duplicate ticket which you can sent in this mail to me with rectification as MALE gender of 3rd holder.

We all 3 passenger will be carrying a valid identity proof including my brother. Will that be ok if my brother also shows the identity proof or Ration Card.

Please understand i am going for a 36 hours journey travel from Mumbai to Howrah with my family including my 4 years daughter. Hence i dont want any trouble of Ticket checkers( TC) in between. YOU KNOW HOW THIS TC's THREAT THE PASSENGERS and ask for the bribe.

I have always got a very good support from IRCTC in terms of services. Hope IRCTC will look forward giving some co-operation to the genuine customer like me in this situation


So i request you to intervene in these matter, as i am very much depressed with this situation. My family is very much excited to go for a journey, and just for this small reason if it will get cancelled, then i will be saddest person in this world.

railway commercial officer of that station IS NOT AT ALL HELPING ME AND SUGGESTING TO CANCEL THE TICKET

Please please help me with some other alternatives. I am having very much emotional attachment with IRCTC. So i hope for the best.

Regards
Imran
[protected]

Reminder 2

What is the action is taken aganist the TTE which was taken Bribes from our side. And how much the percentage did u got from that TTE?

I want my money back or Action Taken aganist the TTE?
Excellent resolution which was provided by your side. So you have confirmed that, Taking bribes in Train is very Good thing and we have to encourage th monese kind of people so that your people have to enjoy with this money. All are having the equal share's or else if you have got less amount kindly confirm where i have to transfer the amount so that you can enjoy with our money.
I dont want these kind of answers. I have to loss my money?
Please find the Fine receipt which was provided by the TTE. This receipt is also Fraud as per u rORMED and mine knowledge. Do u think people's are fools or . Kindly confirm.
MY QUESTION IS WHY THE TTE WAS INFORMED WRONGLY THAT MY TICKET WAS NOT CONFIRMED? (clarify these point).

If you are not returning my money. i won't accept .
WHO WILL TAKE ACTION AGANIST THE TTE WHICH WAS PROVIDED WRONG INFORMATION TO ME?

IF I DID NOT RECEIVE THE POSITIVE REPLY I CAN EXCLATE THIS MATTER TO

Neha Kashyap FMS Executive OR Sunil Sharma Support Manager For FMS.

No one is responded my concern i will be exclating
Dear Customer,


Kindly note that your ticket with [protected] booked in tatkal and it was confirmed ticket and according to the railway rules:
No refund will be granted on cancellation of confirmed Tatkal ticket.
Hence no refund will be granted in this case. We deeply regret for the inconvenience caused to you in this regard.


____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message[protected]--------
Subject: Fwd: Fwd: Regarding refunds.
From: [protected]@gmail.com
Date:[protected]:31:41+05:30
To: [protected]@irctc.co.in, satya sai
Cc:
[protected][protected][protected][protected]


Dear,

The kindly confirm when i can get the refund for the same. The TTE was charged of RS 555- for the Reservation charge and 645some other perso- we have asked the bill. As he said i[censored] want the Birth you have to pay 1200- if not i will issue the birth orto some other person. As it was urgent for us as my Interview was held at that time. What is the justice you are having with the Passengers.


Rs. 555- As government Fee
Rs. 645- As Bribe for TTE
Rs. 660- Was the General Ticket Fate.

Total Amount of Rs. 1860-

Reservation Cancellation Ticket was 1568- (Approx)

Total Amount is Rs. 3428-

The amount i have to loss. Is it Right Thing. R u agree with My request. Kindly think i[censored] r in my place what you would do?
My question is why the TTE was informed wrongly to us that regading the W/L ticket was not confirmed and he charges the amount.

As of Now i am in a remote location i did not find any Scanner in my native place But the details i can share to you as of now:


1) Date of Journey: 9/11/2013
2) Name of the train 12664 (Trichy HWH)
3) Journey From VSKP-HWH
4) Slip No. 558897 which was in red in color
5) Coach Number S/5
6) Birth Number 33, 35, 62
7) Name of the Passinger he wrote 9092, 9093
8) Class (Sleeper)
9) In seal we has find OFFICE OF THE SR.CTI KUR DIV.
10) No. of passingers 3
I want Justice for this case. If not i will move to Consumer Cort also, As this is a hard earned money.


Dear Customer,


Please send us the fine receipt so that we may assist you.

Thanks & Regards
Sajid
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[#3214268]


____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message[protected]--------
Subject: Fwd: Regarding refunds.
From: [protected]@gmail.com
Date:[protected]:49:30+05:30
To: [protected]@irctc.co.in
Cc:
[protected][protected][protected][protected]


As per your communication you have mentioned that ticket was confirmed but how the TTE was said that this ticket was not confirmed and we have taken the general tickets and TTE is charged of RS.1500- why this amount was charged and we have showed the tickets to TTE also as he mentioned that this ticket status is W/L 6, 7, 8, not yet confirmed. time is 11.15 am only. This is a hard core money we are earning paisa to paisa. As per the LAW TTE's are willing to make money into their pockets. I am not going to loose my Hard earned Money.
We request you to resolve the issue and transfer my money back.
[protected] Forwarded message[protected]
From: Chaitu Kumar <[protected]@gmail.com>
Date: Tue, Nov 26, 2013 at 6:44 PM
Subject: Regarding refunds.
To: [protected]@irctc.co.in


Hi my name is chaitaya kumar.M i have booked the ticket for the below mentioned people. The ticket was not confirmed and we have alternative arrangement. But the W/L list ticket refund amount was not creditied into my account.
kindly check the details as ap. as per the policyo be refund ba of IRCTC the W/L ticket amount has to be refund back. The tickets are listed below:

Booking details:
PNR No [protected] Train No 12664
Train Name HOWRAH EXPRESS From VSKP
To HWH Date [protected]
Class SL Boarding Point VSKP
Reservation Upto HWH Quota Tatkal


Passenger Details:

S# Name Age Sex Seat/Berth Coach Status
1 MANIKANTA GOPAL 022 Male 0000 CKWL 22
2 AMBICA MACCARTHY 021 Female 0000 CKWL 23
3 KISHOR KUMAR 025 Male 0000 CKWL 24
Total Fare 00001560

You are Looting the customer.

It's your Fault that you unable to give seat and you deducted 60 Rs and refunding only 130 Rs.

How can you do this customers ??

I want to escalate this to top management ... You can not easily Loot the customers.

Simply refresh d page, even after making payment SERVICE UNAVAILABLE message appears REFRESH IT.

hi...i am a registered agent of irctc, but now i can't book a tatkal ticket at 8 a.m.. The massage displays on screen "SERVICE UNAVAILABLE".

if i want to book any tickets on period 8:00:02 hrs, the massage displays "YOU CAN BOOK YOUR TICKETS AFTER 8 A.M.", when time is above.So how can i book any tickets on this competition markets.

Date, 25/12/2009, i was booking ticket for DELHI to JAUNPUR on train no 4008 dated 02/02/2010. during transaction of money from my SBI ACCONUNT VIA atm CUM DEBIT CARD YOUR WEB IRCTC SHOW MESSAGE that yr time has expired, but money Rs300.00 is deducted without issuing ticket.NO Tr and PNR no even appeared on screen
so, kindly refund the payment.

thanking you.

Date, 25/12/2009, i was booking ticket for DELHI to JAUNPUR on train no 4008 dated 02/02/2010. during transaction of money from my SBI ACCONUNT VIA atm CUM DEBIT CARD YOUR WEB IRCTC SHOW MESSAGE that yr time has expired, but money Rs300.00 is deducted without issuing ticket.NO Tr and PNR no even appeared on screen
so, kindly refund the payment.

thanking you. MEESAM ALI

please try http://irctctips.blogspot.com/ for "SERVICE UNAVAILABLE" problem

Railway eticket Booking issue — Money deducted but Reservation failed.

Hi
I have tried to make reservation 3 times but it got failed.
Its showing to be deducted from my ICICI Bank but ticket not got booked .I am concerned about money .Please do the needful or suggest.The Transaction details for failed transaction are given below:

S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 [protected] Settlement Requested Not Booked Rs 459 ICICIBANK
2 [protected] Settlement Requested Not Booked Rs 459 ICICIBANK
3 [protected] Settlement Requested Not Booked Rs 459 ICICIBANK

Sir/Madam,

When i was making payment for rail reservation from Gadag to Yesvantpur by train No 6531 through online SBM Netbanking, It displayed " Transaction cannot be processed but the amount has been deducted from my bank account .I not got reservation slip .
Pls look into the matter and do needful. Below pasted ticket history

Ticket History

Pnr Number 0 Transaction ID [protected]
Train No 6531 Train Name YPR GARIB NAWAJ
From Station (GDG) To Station (YPR)
Date Of Journey 20-Oct-2009 Class SL
Boarding (GDG) Resv Upto (YPR)
Date Of Booking 03-Oct-2009 Total Fare Rs 219.00

When i was making payment for rail reservation from new delhi to allahabad by train No 2398 through online SBI Netbanking, It displayed " Transaction cannot be processed but the amount has been deducted from my bank account .I not got reservation slip .
Pls look into the matter and do needful. Below pasted ticket history

Ticket History
transaction id [protected]
Train No 2398 Train Name Mahabodhi express
From Station (NDLS) To Station (ALD)
Date Of Journey 06-jan-2010 Class 3A
Boarding (NDLS) Resv Upto (ALD)
Date Of Booking 03-Oct-2009 Total Fare Rs 219.00

When i was making payment for rail reservation from new delhi to allahabad by train No 2398 through online SBI Netbanking, It displayed " Transaction cannot be processed but the amount has been deducted from my bank account .I not got reservation slip .
Pls look into the matter and do needful. Below pasted ticket history

Ticket History
transaction id [protected]
Train No 2398 Train Name Mahabodhi express
From Station (NDLS) To Station (ALD)
Date Of Journey 06-jan-2010 Class 3A
Boarding (NDLS) Resv Upto (ALD)
Date Of Booking 06-jan-2010 Total Fare Rs 1299

When i was making payment for rail reservation e-ticket from new delhi to nasik road for Tatkal serviceby train No 2138/ Punjab Mail through online SBI ATM cum Debit card, It displayed " Transaction cannot be processed " TWICE but the amount has been deducted from my bank account .I did not get any reservation slip .
Pls look into the matter and do the needful. Below is pasted the ticket history

Ticket History
transaction id [protected] & [protected]
Train No 2138 Train Name Punjab Mail
From Station (NDLS) To Station (NK)
Date Of Journey 15-jan-2010 Class 2A
Boarding (NDLS) Resv Upto (NK)
Date Of Booking 13-jan-2010 Total Fare Rs 2066*2=4132

While Booking e-Ticket, the Amount was debited but the ticket not booked. How I can I get back money.
Is Automatically credited in to my Account? Or I have sent request to IRCTC..
Please let me Know:
The Booked Ticket Details ate :

Pnr Number:0
Transaction ID:[protected]
Frm Station (SBC)
To Station (PUNE)
Date of Journey 15-Mar-2010
Class: SL
Boarding (SBC)
Resv Upto (PUNE)
Date of Booking 18-Feb-2010
Total Fare Rs 353.00

I was booked ticket for agra to jaipur on date 16 nov. 2010 amount Rs 749 is deducted from my account but ticket could not preapre due to transction failed, my transaction id is [protected] .
again after 5 min. i tried same procedure again Rs 749 deducted from my account and transction failed.transaction id [protected].
in this way total deduction is Rs .1498.
refund status shows refunded, but amount is not deposited to my account so far .
Please tell me where to inquire ?
VINOD BHOJANE E-MAIL ID [protected]@gmail.com.

Railway Reservation Through IRCTC Failed Transaction

Sir, I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on 30th Nov. 2011. During the booking process my transaction was succeeded, but due to network failure reservation was not done. Hence, efectively Rs. 1694/- have debited from my account, but no e-ticket was issued. I request you to kindly look in to the issue and credit the same amount to my account.
Email-id: [protected]@gmail.com

Bank Account Details:
Bank Name: State Bank of India
A/C No: [protected]
Branch: Bhandup, Mumbai

Sir, I booked a Tatkal ticket through irctc online e-ticketing from Kakinada(CCT) TO SECUNDRABAD JUNCTION(SC) From[protected]. The payment transaction is completed by BHIM UPI ID and msg is came from the bank that amount is deducted from your account of RS/-450 and I did not get any reservation slip from the irctc.co.in SO please look into the matter and solve my issue and how would I refund the money into the bank account.
PNR NO:
TRANSACTION ID:[PROTECTED]
TRAIN NO: 12737/GOUTAMI EXP
FROM ST : CCT
TO ST : SC
DATE OF BOARDING: 20 NOV 2018
FARE : 450/-
QUOTA : TATKAL
BANK NAME: PAY USING BHIM (POWERED BY AXIS BANK)

IRCTC — BOOKING ONLINE TICKET

Today (03/07/2010) I have done an online transaction to purchase a ticket on 3148 Uttar banga exp from New Jalpaiguri to Sealdah boarding on 07/07/2010 for Sri Soumyajit Saha. Unfortunately after the payment was made through SBI debit card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Soumyajit Saha
Call me [protected]

IRCTC — called ticket but not refund

The ticket under PNR no. [protected]and [protected] Transaction ID:[protected], [protected] is successfully cancelled*. **The due amount will be credited to your account through payment gateway electronically. We would ensure that the refund is made at the earliest.*

IRCTC — Railway Reservation

Team,

This experience itself speaks of the "Corrupt Political System" existing in India, even now.

I had travel Itinerary booked for my parents ( Senior Citizens , and my Neice , a 6 year old girl ), for their travel from New Delhi to Mumbai, thru Mumbai Rajdhani Express.

Refer below the travel itinerary for my Parents:

PNR# [protected]
Train# 12954
Train Name# AG KRANTI RJDHN
Date of Travel: 9- Jun- 2011
Class: 2A
Boarding From : NZM
Reservation Upto# BCT

S# Name Age Sex Berth Preference Food Preference Senior Citizen
1 Subhash Mehra 63 Male Lower Veg SRCTZN
2 Prabha Mehra 58 Female Lower Veg
3 Aditee Malhotra 6 Female Lower Veg

These tickets were Wait Listed, and the expectation was these might get confirmed by travel date.
( as would be the expectation of any Indian Citizen )

Shockingly / Surprisingly, the status was WL 15,16 & 17 for the above 3 passengers by the night of 8th June'2011.
( Consistently the status dropped in number of Wait Listing, and we were quite hopeful on Chart preparation on 9th June morning, the status would get confirmed )

Heights of corruption, contrary to expected, we should expect the "Unexpected" from the Government ( believe across every vertical, given the corrupt political system ).
The status went from WL 15, 16 & 17 to WL 22, 23 & 24 on chart preparation..

Where, and how is this possible is my concern, unless some Manual Intervention(s) is done in the IRCTC System..

I would like to express the dis-interest on National Citizen part, and the negative vibes blown out of such an experience, wherein I am sure the government is generating Thousands of Crores of revenue thru this indirect channel ( every Cancellation draws some Cancellation charges )

I would like to highlight this to the right authorities, and help India being a better country, economically, in the best interests of Indian Citizens, and our Right To Information.

Please have the right procedure's initiated to look into this matter, and extend support in this.

Please contact me if anything required from me.

Best Regards
Saurabh Mehra
+[protected]

Irctc Railway Reservation — refund not received

R/sir, My account is debited three times of Rs. 479/- but only one time refund of Rs. 479 is credited by you. what about my two another transaction of rs. 479 which is debited from my account due to session expire during made payment on 01.08.2011

online ticket booking — not received the pnr no have not received

i am krishnadas.k.r
i have booked online ticket from madras to thrissur on 9th dec 2011. but i have not recieved my pnr status ..
but money has been credited. so kindly give me a solution for this matter to

EMAIL ID :[protected]@gmail.com
PH NO:[protected]

IRCTC — Refund of the ticket is not available

Hi,
With due inconvenience I want to inform you that I booked 4 AC-2 tier tickets from New Delhi to Jammu Tawi last June,2011. However, on seeing the confirmation of one ticket after the chart preparation, I had to file a TDR to get the refund whose processing time is minimum 3 months.
The PNR number for the tickets was:[protected] and the ticket amount was more than Rs 3700. It has been over ten months now and inspite of the repeated communication with the IRCTC, my amount has not been refunded to me. This is causing me a lot of trouble now. Please provide me further details about the further stages of the process with the consumer forum complaint.


Regards,
Priyanshu Kumar
Analyst, AbsolutData Research & Analytics
Contact no- [protected]
Email-id: pks.[protected]@gmail.com

IRCTC — ONLINE TICKET BOOKED BUT TICKET NOT RECEIVED

Dear sir,
Today i have booked a Rail ticket online on irctc .co.in from ambala cant to mumbai central dated 18/7/12
The amount has been deducted from my bank account and suddenly the screen shows page expired from 4 hours i am trying to get in touch with toll free nos ,railway enquires never got the right selection option nor could spoke to any human ,how can we get in touch with irctc when such a thing happens how an i going to get my ticket or the amout back
Irctc does not have any option on there site for such instance when amount is deducted and ticket not booked.
Hope you find me a solution soon.
My transaction id is 48579003 from axis bank.
Name: rajeev ratti..
Mob : [protected]

TDR refund not received
We had applied for Refund by filing online TDR on 28-Oct.-2009 for PNR no [protected] and DOJ was 14/10/2009 of ticket.

From last months Refund Status is showing "Refund under Process" and TDR Status "Admin Approved".

Many mails sent to irctc but no positive reply.

Regards,

Hari Shanker Gour

sir it is is the third time I am going to lodge complaint .
Sir I had booked a Rail ticket of Rs 487/- through my credit card on 06/08/09 . The amount had been deducted from my account but neither the ticket was valid nor the amount was refunded to my account yet. plz in this connection the transaction for said amount is attached with for your confirmation.it was displayed that the amount was not received from bank while the bank statement showing that payment received from irctc.in this connection the following statement and details may please be referred.



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Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 3152 Train Name SEALDAH EXPRESS
From Station (JAT) To Station (BWN)
Date Of Journey 01-Oct-2009 Class SL
Boarding (JAT) Resv Upto (BWN)
Date Of Booking 06-Aug-2009 Total Fare Rs 487.00



Payment Not Received From Bank















Copyright © 2009 - www.irctc.co.in. All Rights Reserved
Site best viewed in IE 6.0 and above 50


.
Back


.
MONTHLY STATEMENT SBI Card

Full Name Card Number Statement Date Page
DILLIP K MOHAPATRA 20 August 2009 1 of 1
Credit Limit (Rs.)
(including cash) 37000.00
Available Credit (Rs.) (including Cash) 25616.68
Cash Limit (Rs.) (as a part of credit limit) 14800.00
Available Cash (Rs.). 14800.00

PAYMENT DUE DATE
09 September 2009
* MINIMUM AMOUNT DUE (Incl.GST in Rs.)
2671.29
** TOTAL AMOUNT DUE (Rs.)
13376.65 D

Date Description Amount (Rs.)


Transaction for the account

20/08/2009 1993.33 EN EMI 02/36(EXCL GST 114.52) 1993.33 M
20/08/2009 TOTAL GST DEBIT FOR CURRENT STMT 114.52 D

Transaction for card number :: 5250

23/07/2009 TARINI STORE BHU IN 2110.00 D
25/07/2009 PATTANAYAK WATCH CO. & PURI IN 1280.00 D
28/07/2009 CELL DOT COM BHU IN 1275.00 D

Transaction for card number :: 5243

02/08/2009 BEDI CYCLE WORKS JAMMU IN 5457.00 D
03/08/2009 Online SBI ePayment [protected]IB01851722 28357.84 C
07/08/2009 Indian Railways Cateri DEL IN 495.77 D
20/08/2009 BATA INDIA LIMITED NEW DELHI IN 701.00 D



* The Minimum Amount Due includes 100% of Government service Tax(GST). # C = Credit;D = Debit; EN = Encash; FP = Flexipay; * Contents of this will be considered correct if no errors reported within 20 days.
* In order to keep your credit card in good standing, you have the option of paying at least the Minimum Amount Due or any amount between the Minimum Amount Due and Total Amount Due, on or beforethe due date.
** Amount required to be paid this month in order to avoid levying of finance charges.
Account Summary
Opening Balance (Rs.) 98074.54 D
+ Purchase & Other debits( Rs.) 11433.29
- Payments, Reversals & Other credits(Rs.) 28357.84
= Total Outstanding(Rs.) 81149.99 D

Reward Points Summary
Opening Balance 2580
+ Points Earned 110
- Points Redeemed 0
= Closing Balance 2690

Please draw your cheque favoring 'SBI Card No.xxxx xxxx xxxx xxxx' and ensure that you fill your name and telephone no. at the back of the cheque and drop it in the drop box at the nearest State Bank branch or else mail it to SBICPSL, P.O. Bag No. 24, GPO, New Delhi 110001 by ordinary mail.
.

sir it is is the third time I am going to lodge complaint .
Sir I had booked a Rail ticket of Rs 487/- through my credit card on 06/08/09 . The amount had been deducted from my account but neither the ticket was valid nor the amount was refunded to my account yet. plz in this connection the transaction for said amount is attached with for your confirmation.it was displayed that the amount was not received from bank while the bank statement showing that payment received from irctc.in this connection the following statement and details may please be referred.

Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 3152 Train Name SEALDAH EXPRESS
From Station (JAT) To Station (BWN)
Date Of Journey 01-Oct-2009 Class SL
Boarding (JAT) Resv Upto (BWN)
Date Of Booking 06-Aug-2009 Total Fare Rs 487.00


Payment Not Received From Bank




.
MONTHLY STATEMENT SBI Card

Full Name Card Number Statement Date Page
DILLIP K MOHAPATRA 20 August 2009 1 of 1
Credit Limit (Rs.)
(including cash) 37000.00
Available Credit (Rs.) (including Cash) 25616.68
Cash Limit (Rs.) (as a part of credit limit) 14800.00
Available Cash (Rs.). 14800.00

PAYMENT DUE DATE
09 September 2009
* MINIMUM AMOUNT DUE (Incl.GST in Rs.)
2671.29
** TOTAL AMOUNT DUE (Rs.)
13376.65 D

Date Description Amount (Rs.)


Transaction for the account

20/08/2009 1993.33 EN EMI 02/36(EXCL GST 114.52) 1993.33 M
20/08/2009 TOTAL GST DEBIT FOR CURRENT STMT 114.52 D

Transaction for card number :: 5250

23/07/2009 TARINI STORE BHU IN 2110.00 D
25/07/2009 PATTANAYAK WATCH CO. & PURI IN 1280.00 D
28/07/2009 CELL DOT COM BHU IN 1275.00 D

Transaction for card number :: 5243

02/08/2009 BEDI CYCLE WORKS JAMMU IN 5457.00 D
03/08/2009 Online SBI ePayment [protected]IB01851722 28357.84 C
07/08/2009 Indian Railways Cateri DEL IN 495.77 D
20/08/2009 BATA INDIA LIMITED NEW DELHI IN 701.00 D

plz confirm about the above and inform me by

DILLIP KUMAR MOHAPATRA,
C/O RANJAN PARIJA,
At/ sidhamahavir patna,
Puri-2 orissa-752002, MObile No. [protected], [protected], [protected] & [protected] and EMAIL AS [protected]@gmail.com

DEAR SIR/MADAM

I HAVE BOOKED TICKET ON 14 AUG 09, PNR NO:[protected] AND
TRANSACTION ID:[protected]. DATE OF JOURNEY 27 SEP 09.
I HAVE CANCELLED THE SAME ON 11 SEP 09 .TILL DATE I HAVE
NOT GOT THE REFUND AMOUNT AFTER SEVERAL REQUESTS TO
MY BANK AND IRCTC.

KINDLY DO THE NEEDFUL

WITH REGARDS

JAYARAM

Agreed