Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked tickets for me & my collegues for a official function in Pondicherry.. I booked it in 3 parts..Nagarcoil to Villupuram, Tirunelveli to Villupuram & Madurai to Villupuram in Cape Howrah express.

Due to some problem with railway staff and RPF the previous day of my boarding the train did not even start from Kanyakumari as per schedule and it was informed that train is indefinitely late.. After waiting for...

hi i am registered user of irctc.co.in. Today i am unable to book tatkal ticket due to poor service of irctc websites from 8 AM to 1 pm. not able to login giving error "SERVICE UNAVAILABLE"...

Sir,
I have not received any communication from IRCTC on the below mail thread. I filed a TDR on which
I received 50% refund instead of 100%.

Please look into this matter.

Regards,
~Sachin Mudhale


Dear IRTC,


I filed the TDR with reference number ekt[protected] for the PNR NO. [protected].
The reason for the mentioned TDR was "Train...

Sir/Madam,

When i was making payment for rail reservation from Bangalore to Thanjavur by train No 6531 through online Citibank Atm cum debit card. It displayed " Transaction cannot be processed", but the amount has been deducted from my bank account .I did not get the reservation slip also .
Please look into the matter and do needful.I have pasted the ticket details.

Ticket History
br...

Hi,

I had booked a ticket from Lucknow to Dadar for travel date 11/5/2009 (PNR number [protected]) But the train got late by more than 8-9 Hours so could not travel. I had filed for the tdr but inspite of numerous mails and calls the refund has yet not been done.


Details are as follows:
PNR Number [protected] Booked On 5-5-2009
Transaction ID [protected] Ticket Type eticket...

I have done the online ticket booking through IRCTC with following details:
Booking details:
PNR No [protected]
Train No 9005 Train Name SAURASHTRA MAIL
From BCT To ADI
Date [protected] Class SL
Boarding Point BCT Reservation Upto ADI
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 HIRENDRA SHAH 063 Male 0025 S5
2 PRAFULA SHAH 059 Female 0028 S5
3 SAURIN...

Sub : “Claim for Refund of fare of PNR – [protected] ,Transaction ID [protected] ”

Dear Sir,

I booked 4 ticket for my family through online reservation , details are as mentioned,


Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 35.00
Date Of Journey...

We had applied for Refund by filing online TDR on 14-May-2009 for PNR no [protected] and DOJ was 10/5/2009 of ticket.

From last 6 months Refund Status is showing "Refund under Process" and TDR Status "Admin Approved".

Many mails sent to irctc but no positive reply.

Regards,

Kulwinder Singh Bhatti...

17/10/2009
Dear sir,
Here with I am forwarding a copy of the complaint given to the Manager, Canara Bank, Ranny Branch, Pathanamthitta, regarding the non-credit of Rs.2103/- being the refund from Indian Railway Catering Tourism Council towards cancelling my e-ticket on 04/02/2009. But till date, canara bank, ranny branch is not giving a favorable reply. Please advise me, what I have to do to get my money back from IRCTC.br...

It is to bring to notice of the concerned authorities that standards of catering in Doronto Exp. dt.16 oct.2009 from Pune - H.Nizamuddin were extremely poor.The food served was of poor quality and completely cold.Further there were no provision of hot flask to serve water for beverages,the hot water was served in disposable glasses.

My PNR # [protected]

regards,

devesh...

I have booked the tickets on 10/10/2009 through IRCTC, along with the Ticket Money extra 1237.33 Rs has been taken from my Citi Bank Credit card. That too after 3 days ie on 13/10/2009, when I called the IRCTC 24/7 customer service no one has picked up. Then I had mailed the complaint to [protected]@irctc.co.in, but so far I didn't get any reply or solution from IRCTC. When the customer care member picked the call then she has also told based...

Hi please help me out for following problem,
i have filed a tdr dated June-28,2009, but up to till date (about 120days passed) even irctc admin has approved it on 4th july. for payment,
I have done sevral mail to irctc customer care they always provide a new reference no. now this ref.no. is -IRCTC #680804,
Please go thrugh the attachment for PNR and TDR status.

Your co-operation will highly appriciable...

I have booked my tickect for train no.2854 from Jabalpur to Bilaspur for date 15.10-.2009 which has schedule departure time 2135hrs at Jabalpur. I enquired regarding position of train at 2030hrs by my telephone no.[protected] on 139, it has been intimated that the train shall reach jabalpur at 2210hrs. Further I enquired of the status of the train at 2140hrs by telephone no.[protected] the same status has been reported by the 139. I reached...

Hi

This is mukul. I have a problem. I have book my ticket on[protected] from mathura to udaipur , but It could not book successfully and a amount of Rs. 1925 deduct from my account.
An amount of 1925 has been again debited from my account and again Rs 1925
credited to my account . Why? i dont know . But finally i couldn't get my amount 1925 Rs .br...

IRCTC has added a special train from Tirunelveli to Bangalore. It runs only on friday.
Its of little use as if it is on sunday night many ppl might get benefited out of it...

It's regard to the maintenance window setup on 23:00 HRS TO 23:30on 14th oct 09. Even hours after the end time (Now its 1:46 AM), the site is not back to operational. I cleared the cache and tried login from another system, but it doesnt work clearly identifies that it's not a problem with my system. Question here, why you can't provide accurate information to the customers? It's not my first time experience of this issue...

Hello
IRCTC web site is down from last three or four days , i am not able to book or cancel any tickets
It is having problem from monday dated 12 oct 2009 , i have already booked tickets for diwali but now i wanted to cancel some of them, but it is not possible . Because of this irctc site i have to get arround RS 500 loss. where should i complaint
Why these irctc people are being so iiresponsible...

for last three days i am trying to book tatkal ticket ,but as soon as clock ticks 8 a.m. site goes down
and within few minutes all seats are full , railway agents book all the seats while needy people like us
doesn't get a seat. Most of the time it shows service not available.this site is created tor the make railway
reservation easy and comfortable for common man but this objective is yet to be achived, only agents...

Think Before Drinking tea while travelling by indian Railway (IRCTC)

1.Caters use toilet water for making tea
2.Your tea is made in a special zone near toilet.
3.Bath heater is used for making tea.

These snaps were taken by someone while travelling in Konkan Railway (Janshatabadi Exp.)


Jago Grahak Jago........

i have file a TDR on 26 dec 2008 on IRCTC to cancel my Train ticket because train is late by more than 6 Hours. so many times i have written mail to IRCTC but my money is not refund till date.

the datils of TDR is as follows

TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge...