Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1. I booked e ticket on 09 Feb PNR [protected] for Sampark Kranti from Bhopal to Secunderabad.
2. Till 18 Mar 2300h the status of this ticket was WL 3,4,5.
5. Inspite of booking this ticket on 09 Feb 10 there was no change in my status till 18 Mar midnight . Thus keeping me hanging till last minute
4. Per force on 17 Mar, I had to book a tatkal e ticket PNR [protected] for DAKSHIN Exp, the timings of which did not suit me since my family had to travel from Sagar to Bhopal without any connecting train for Dakshin exp.
5. At time of booking of tatkal e ticket no warning was given to me that this ticket cannot be cancelled and no refund is applicable.
4. On 18 Mar at 2300h, PNR [protected] got confirmed.
5. Sampark Kranti being the preferred train because of timing and connectivity, I decided to cancel DAKSHIN EXPRESS TICKET.
7. To my surprise, I am told that I cannot get any refund on tatkal confirmed ticket.
8. This denies my right to cancel a confirmed ticket and that too because of circumstances created by railways.
9. Rules are to respected but exception to the rules need to be viewed case to case and accordingly handled.
10. Please clarify the following:-
(a) Why there was no change in my WL status for more than 40 days when reservation and cancellation status is updated online.
(b) Why charts were updated at 2300h on 18 Mar when departure of the train is at 0700h on 19 Mar.
(c) Why no warning is given to the customer that no refund is applicable for booking a confirmed tatkal e ticket.
(c) Why right of cancellation is denied to a tatkal passenger prior to departure of the train.
11. I would request this issue to be handled deliberately and refund granted.

My personal no. is [protected].

I have booked 2 tickets from Bandra Terminus to Vapi for Intercity train(bandra surat) of 6.50 am from Bandra terminus. I was charges Rs. 158.07 for 2 tickets including credit card charges. Both tickets got auto cancelled as it was in waiting list after chart preparation. But refund I got was only Rs. 101.98 against both tickets. I was been told that if there was auto cancellation then full amount gets refunded. then why so... Please revert me the status.

regards,

Urvesh Chheda
[protected]

To

General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

I filed a TDR in IRCTC on 12th oct,2009, even after mailing 6 times to customer care, TDR enquiry i didn't got any answer.
Here i have attached the TDR details and self generated TICKET COnfirmation nos.
IRCTC = 845022, 934158, 937921, 908762, 962574

TDR Details
>
> Transaction Details
> PNR Number [protected] Booked On [protected]
> Transaction ID [protected] Ticket Type eticket
> Class 2A Internet Service Charge Rs 20.00
> Date Of Journey 11/10/2009 Ticket Charge Rs 1008.00
> Bank ICICI Total Rs 1028.00
> Train No 7429 Railway Zone IRCTC
> From Station HYDERABAD DECAN(HYB) IRCTC Zone IRCTC
> To Station DHARWAR(DWR) Quota General
>
> Ticket Details
> S# Name Age Sex Coach Seat Res-Status
> 1 K M Jha 30 Male A2 0046/ SU Booked
>
> Reason For TDR : Passenger Not Travelled.
> TDR Status : Forwarded To Railway
> Reference No : ekt[protected]
> TDR Zone : CR
> TDR Filing Date : 12-Oct-2009
> Refund Status : Refund under Process
> Refund Date : Not Available
> Refund Amount : Rs.0.00

PNR Number [protected] ,Transaction ID [protected] ,Class 3A , Booked On [protected] ,Ticket Type eticket ,
Date Of Journey 29/11/2009
Train No 2302
From Station NEW DELHI(NDLS)
To Station HOWRAH JN(HWH)
IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
Quota General
Railway Zone ER
Ticket Charge Rs 3395.00
Internet Service Charge Rs 30.00
Total Rs 3425.00
Reason For TDR : passenger not travelled becaus e my ticket was waiting list,
kindly refund my money
Reference No : ekt[protected]
TDR Filing Date : 05-Dec-2009
TDR Zone : ER

Hello,

Today (08/03/2010) I have done an online transaction to purchase a ticket on 7226 Amaravati Exp from Hubli Jn to vijayawada boarding on 10/03/2010 for Sri khs sudheer. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
KHS SUDHEER
Call me: [protected]

I had a reservation for 3 tickets on 2-tier AC from Renigunta to Dadar on Train # 2164 for 7th March 2010.
Reservation date:[protected] Status at time of reservation: 13/14/15. PNR: [protected]

By 6th March the status had been updated to 3/4/5 and a few hours before travel improved to RHA1 17 / WL1 / WL2. I was traveling with my parents (68 and 57 yr old) and was not willing to board the train if we did not have individual berths.

We got to Renigunta station early to inquire about the possibility of traveling with 2 waitlisted passengers. We were CLEARLY told by the railway authorities that since we have 1 RAC passenger on the ticket, we are ALLOWED to board the train and the TC on the train should be able to accommodate the 2 wait listed names.

Given the assurances stated above we boarded the train and soon hit a brick wall. The TC started the conversation with "Its a full train and there not much I can do". Well he ended up doing a lot of stuff for another group which had 'lots' of money to shell out!

The same group shared the single RAC reservation with us and were kind enough to give the entire seat to us. So yeah we had now paid Rs 3680 to share 1 berth amongst:
- Me
- 68 yr old man
- 57 yr old woman.

The TC had the audacity to say "You dont have much to offer, the other group had a lot to give!"

After a good 8 hours of travel, a different TC was kind enough to allocate a 'no-show' seat to us in the adjacent berth and that made it a little better for the 3 o[censored]s.

I do not feel like claiming TDR since we all ended up traveling on the ticket on offer. However I ask IRCTC if this was worth Rs 3680 that they charged us?

Dear Sir

Since 4years my money not refunded for my cancellation of the ticket.

Regards
Harikrishna

PNR Number [protected]
Transaction ID [protected]
Class 2A
Date Of Journey 14/6/2006 Ticket Charge Rs 3724.00
Bank CITI Total Rs 3784.00
Train No 5628 Railway Zone SR
From Station (NJP) IRCTC Zone Regional Director /Southern Zone (IRCTC), Chennai
To Station (BZA) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Harikrishna 30 Male 0000 Booked
2 Sireesha 25 Female 0000 Booked
Reason For TDR : ON-REQUEST
TDR Status : Previous Record
Reference No : 34891
TDR Zone : NF
TDR Filing Date : 25-Aug-2006
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I try to book my ticket from amritsar by my home internet connection.but due to network failur its not booked and i have not recived any message.but the cost of ticket Rs 83 is deducted from my debit card.I think that its not a huge amout but how much inconvinece i feel only i can understan. by happining these type mistakes it make bad impression to us and our country.so please update ur software that people can use it freely without any fear.And tell me that how i can get my refund.thanks.

Respected Sir/Madam,
I was Booking a ticket today from your website today i.e. www.irctc.co.in when i selected the train in which i prefered to travel & checked it's availability then it displayed available status but as i planned my ticket & made payment the ticket that was generated was of Waiting List.But when i checked the status again then it was the same as before that is Available.i have taken a screenshot of that & it's enclosed in the attachement within this mail.i request you to have a look at that.i'm providing you more details of the ticket that i booked today.

Date of Booking - 02-Mar-2010 10:08:52 AM
From - GONDIA JN
Boarding Point - Nagpur
To - PUNE JN
Date of Jouney - 04/03/10
Class - 2A
Ticket Type - e ticket
Quota - Tatkal
Train No. - 2849
PNR No. - [protected]

Also,earlier today i booked 3A Ticket on the same train but i had to cancel it because of the same reason,the show availability option was showing Available but as i booked the ticket it was WL & again when i checked it,it was showing the same available status.here are the details of that ticket as well

From - GONDIA JN
To - PUNE JN
Date of Jouney - 04/03/10
Class - 3A
Ticket Type - e ticket
Quota - Tatkal
Train No. - 2849
PNR No. - [protected]


i have a screenshot of that as well.if you demand it,i can mail it to you.
Now,as a passenger it's not my fault because i double checked it before booking & verified it after as well.Therefore, i urge you to look into this matter & provide proper jurisdiction to me.

Thanking You

Yours Truly
Naveen Thakur


How is it possible that i booked the ticket & still after that the site is showing availability on this train??
PS: I've sent this email to IRCTC couple of times but they didn't replied any..
I need answers..

Hi,
I have booked tickets for my parents from Bangalore (SBC) to Hyderabad (KCG) for journey on 1/Mar/2010 on Kacheguda Express. My dad was is the main passenger and he lost is wallet on the way to the railway station and hence he could not provide the Original copy of ID card. Though he didn't have the original copy of any id cards, he had the SBI debit card with his name on it and the TTR refused to accept that as an id proof. Now there is no way that he can get his id card right at that moment. His other id proofs are at home in Hyderabad. What can anyone do in such situations? The TTR behaved rudely and demanded Rs.1048 (double the actual ticket fare for 2), which is totally insane. I need to know if this is the correct fine amount. I need to know if this is real way to behave with my parents who are totally tried explaining him what actually happened. I read in the tickets that even if you don't carry the actual ticket itself you will be fined only Rs.50 per head

<<<
The passenger should also carry the Electronic Reservation Slip (ERS) during the train journey failing which a penalty of Rs. 50/- will be charged by the TTE/Conductor Guard.
>>>

I paid Rs.563 for booking the tickets (online) and my parents paid a fine of Rs.1048. So totally we have paid up ~Rs.1611 (which is totally insane). I NEED JUSTICE and I need to be charged only what I should be charged. Also the TTR who has pained my parents and caused mental torture to them should be punished. So I need to escalate this issue, as well as I need to get back my money if he has charged us wrongly.

Thanks,
Divya.

I Did file for tdr refund having PNR NO.[protected] And Trasaction No.[protected] On 3rd oct.2009. But Yet TO Receive The Amount

Dear sir,

To day I made a railway ticket booking " PNR No : [protected]"
While searching for status reservation From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) and Boarding : SAINTHIA(SNT) , IRCTC WEB SITE SHOWS THE STATUS AVAILABLE BUT AFTER MAKING PAYMENT IT SHOWS WAITING LIST OF THAT TICKET" BUT AGAIN WHEN I SEARCH FOR STATUS IT SHOWS THE SAME:AVAILABLE 57.

SO ITS A CHEATING WITH THE CUSTOMER. AND IRCTC SHOWS WRONG INFORMATION..
I HAVE ATTACHED A COPY OF MY TICKET.

PLZ TAKE AN ACTION....

WITH REGARDS
TAPAN KUMAR PAL
28.02.2010




IRCTCs e-Ticketing Service
Electronic Reservation Slip



# This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as without ticket and charged as per extant Railway rules.
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 5657/KANCHANJANGA EX Date of Journey:10-Mar-2010
Class: 3A Date of Booking:28-Feb-2010 06:46:42 PM Date of Boarding:10-Mar-2010
From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) Distance: 0874 KM
Boarding : SAINTHIA(SNT) Resv Upto: GUWAHATI(GHY) Quota: General
Scheduled Departure: 10:14* Total Fare : Rs 1690.00 Adult: 2 Child: 0
*Departure time printed on the ERS is liable to change. New time table from[protected]
SNO. Name Age Sex Concession Code Booking Status/Current Status
/ Coach No/ Seat No
1.

TAPAN KUMAR PAL

29

Male



RLWL 1/RLWL 1/ / 0000/
2.

DHANANJAY PAL

32

Male



RLWL 2/RLWL 2/ / 0000/
Service Charges
1-IRCTC service charge:-Rs 25.00


Important
# PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.
# New time table will be effected from[protected]. Departure time printed in ERS is liable to change. Customers are requested to check with Railway enquiry.
# One of the passenger booked on an E-ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. for their employees.
# The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The passenger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry the electronic reservation slip, a charge of Rs.50/- per ticket shall be recovered by the ticket checking staff and an excess fare ticket will be issued in lieu of that.
# E-ticket cancellations are permitted through www.irctc.co.in by the user. In case e-ticket is booked through an agent, please contact respective agent for cancellations.
# For Railway Enquiry Dial 139 or SMS 'RAIL' to 139.
# Jago Yatri Jago.
For any query toll free no.[protected]

Contact us on:- 24*7 Hrs. Customer Support at[protected] , MON - SAT(10 AM - 6 PM[protected]/4787/4773/5800/8539/8543 , Chennai Customer Care[protected].or Mail To: [protected]@irctc.co.in
Rules for Waitlisted E tickets passengers

a) Status of E-tickets after chart preparation

1. Confirmed E ticket –Wait-listed E- ticket where all passengers are confirmed at the time of charting.
2. Partially waitlisted/Confirmed/RAC E ticket - Wait-listed E- ticket where some passengers are confirmed/RAC and others are wait-listed at the time of charting.
3. Fully waitlisted E tickets - Wait-listed E- ticket where all passengers continue to be waitlisted at the time of charting.


b) Authorization to board the train

1. Passengers with Confirmed E ticket are permitted to board the train. Their names will appear on the chart.
2. Names of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the Waitlisted passengers).
3. PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.


c) Cancellation rules

1. Confirmed E ticket can be cancelled by passengers through internet before chart preparation only.
2. Partially waitlisted/Confirmed/RAC E ticket can be cancelled by passengers through internet before chart preparation only.
3. Fully waitlisted E tickets can be cancelled by passenger using internet before chart preparation. After chart preparation it will be cancelled by Railways and money refunded automatically.


d) Refund rules

1. After chart preparation, Refunds for Confirmed/RAC/Partially Waitlisted E ticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account.
2. After chart preparation, Fully waitlisted E ticket will be cancelled by Railways and refund shall be credited to user/agents account automatically.

Thank you for using IRCTC's Services.

Dear Sir,
I had filled TDR on[protected] against PNR No.[protected].till date i have not recieved my refund amount of Rs.988.Kindly help me in getting the refund of Rs.988. I am following up with IRTC official Mumbai for the last five months till date there is no response from IRTC.

Praveen

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets.

When a consumer's E-Ticket booked in IRCTC for a travel in a sceduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will get cancelled automatically. If that person travels with that ticket, he is just regarded as ticketless passenger.

I would like to strongly advocate against this rule. Because, while booking the E-ticket, the passanger is paying an extra reservation charge. Why not the E-Ticket is given the same options as that with the tickets reserved at the counter. Why not the E-ticket waiting list is also allowed to be in the queue and to get cleared even after the chart preparation?

I have booked my TDR against my ticket(PNR no. - [protected]) on 10th of October 2009 as the train was late by more than 3 hours. But still I didn't get my refund.
No. of times I have send mails and called IRCTC customer care. I got same reply every time that they don't know the exact time of refund.

After so many days, lastly today I got one mail from IRCTC, giving excuses as:

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/NER Railway on dt. 22-oct-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt.17.02.10 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

I couldn't understand,what are the processes that IRCTC is doing that takes too much of time?
Nobody is there who really can take care for all these happenings?
Or, IRCTC wants to earn more and more interest from customers money?

Thanks to do nothing.

dear sir, i have booked an e ticket for PNBE from NDLS for brahmaputra mail on 17 feb at 2250 hrs. and the money was deducted from my SBI account but ticket was not booked. a sum total of rs 695 was deducted. my user id is abhimax19. i request you to please look into the matter.