Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Poor quality of tea was served in 2650 KTK SMPRK express on 16.11.09 after Kazipet and on pointing it out the vendor of the Pantry Car said that type of tea only will be served.He was not wearing his name badge and refused to get the complaint book. I had to go to the Pantry Car No: SWR 89809 to complaint to the Manager, he was more adamant and refused to give the complaint book on the plea that he was not having one and said he had told the boy not to sell the tea but he has sold the same on his own will.His excuse was that he was not having the milk which was expected at Kachiguda station.He was not bothered because he new no action can be taken against him as there is no record of complaint.Other passengers also told me of poor quality of food served to them the previous night.
My PNR NO;[protected] &[protected].

on 24.11.09 when I was coming from New Delhi to Hyderabad by 2724 AP Express, same was the situation, they were giving one menu and serving some other thing, on pointing it out they said they will rectify it when they served the meal next. My PNR No:[protected].It looks that by Railways by giving contract to IRCTC have shed their responsibility and travellers are being put to lot of problems because of the IRCTC catering in the trains. Request to kindly take suitable action and ensure that complaints book are available with the pantry managers who hpild give on demand failing which TTE/Gaurd of the train to provide the same.
a.p.misra

From: rajendra reddiwal [protected]@rediffmail.com
Subject: not refund money after paasing 4 days
To: [protected]@irctc.co.in

i had booked and cancelled two ticket on dated 30/11/09 evening each type , mony not refunded,
CANCELLED TWO TICKET PNR NO [protected] , [protected]
FAILED TWO TICKET TRANSACTION ID-- [protected] ,[protected]

ABOVE FOUR TICKET MONEY BLCKED BY IRCTC SINCE 4 days
MY IRCTC USER ID - redwal . same sending complaint mail id.
> we are facing big finencial crises.
> kindly pay me money immediately

additional mail [protected]@npcil.co.in

Dear Sir/Mam.

I had booked 3 tickets in Aug 2008 for travel between Del-Agra under PNR [protected]. These tickets were on a Waitlisted basis and as only 1 out the 3 tickets got confirmed before the train departure, I requested the Customer care centre via call to cancel all 3 tickets as no such option was available on the website.
I was assured that as no one would travel under the ticket, the total amount of 2100 would be refund to my credit card.
The claim has been approved by Railway admin, but I have not received a refund till date. All my calls to the customer care centre have gone in vain as everyone seems to be passing the buck to another department.
I request Railways to please look into this matter and solve it asap.

Regards

Suresh Kaul

i am the regular traveller by railways, particularly Central Railways, and i have personally experienced that most of the stalls/canteens situated on the platforms are charging more than the MRP price of the products like for cold drinks they charge Rs.25/- instead of MRP of Rs.22/- only, when we argue the justification is given that they are charign more for keeping it in the cold condition.....
is it fare.. because the the stall/canteen keeps the products in cold condition so that public can purchase it ... otherwise no one would touch their cold drinks.
in respect of other products like chips, biscuits etc. they give the justification they have to pay to the concerned officers of the railway station to give way to the particular train to the particular platform.....

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt.21.05.09. We have already issued Reminder No. 1 dt.03.10.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.11.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.in

Such above mention email i recieved more than 6 time and always they forward the concerning department but still showing the status ADMIN APROVED AND UNDER PROCESS, IS IT NOT ENOUGH TIME TO PROCESS TDR? THIS MATTER SHOULD BE INVESTIGATE BY NEUTRAL ORGANISATION.THERE HAVE HUNDRED AND THOUSAND COMPLAINT REGARDING TDR AND AUTORITY ARE SILENT

Dear sir,

I filed a TDR for refund on IRCTC.CO.IN as my train SHATABADI from New Delhi to Amritsar got cancelled in between the journey at Ambala because of Riots in Punjab.

The PNR no for that is [protected] and I filed it on 27-May-2009.

Its Admin has been approved as it is a very valid reason for cancelation.

Please kindly help me to get payment of my tdr back as it is pending for more than 6 mnths.

I wrote many times to TDR deptt. but they replied just once, sir its a matter a great regret that a passenger has to write so many times for the refund and still has to wait.

sir, such delay in my rightful claim from railways is discouraging me to use the services of ralways for internet bookings.

thanks.
Sumit Nanda

Hi Sir,

I have booked the ticket via IRCTC from Secundrabad to Rajahmundry. But due to some personal problem i couldnt Travel that day, in this reason I have requested irctc to file the TDR for refund of full amount.


I am submitting the details as follows.

Booking details:
PNR No [protected]
Train No 0866 Train Name NZB VSKP SPECIA
From SC To RJY
Date[protected] Class SL
Boarding Point SC Reservation Upto RJY
Quota General

Name : G.Praveen Kumar
ATM A/c No : [protected]
Branch and Bank : S.B.I, Fort branch, Vizianagaram.

So please consider my application and send to amount to my ATM.

Thanking you sir,

G Praveen Kumar

Dear Sir/ Madam,

This is regarding to our TDR File on dated 26/11/2008, Regarding to our reservation E-Ticket dated 26/08/2008 Transaction ID- [protected] PNR No.[protected] for dated 29/08/2008 and Train No. 2801 (Purushottam Exp.) but Train was Late by 7 hours at Boarding Destination at Allahabad Junction so I did not take the train and Ticket could not be cancelled due to Chart Prepared so I Cancelled the Ticket by TDR File, against this cancellation I received only Half payment of Rs. 735/- against the Ticket amount of Rs. 1470/-. They have ensured me that the balance payment will be refunded soon but after contineus reminders no action taken. All the correspondance E-mail between IRCTC & me regarding refund are pasted below for your reference. So you are requested to look into the matter and take justified action.

Regards
Ashok Kumar Shukla
[protected]





On Wed, 23 Sep 2009 14:51:53 +0530 wrote
>
Dear Customer,
Your case has already bean opened for full
refund.





Regards,
Sajjan Kumar
[protected]@irctc.co.in
Ph:[protected]





Reminder

Dear Sir/Madam,

As per your below mail that you have sent a letter to Railway Department on dated 24/07/2009 for disputed matter but till date I have not received any information from your side nor from Railway department. So I again request you to send my balance refund amount of Rs. 735/- as soon as possible.
I am waiting for your action.

Regards
Ashok Kumar Shukla.
[protected]




On Fri, 24 Jul 2009 19:53:30 +0530 wrote
>
Dear Customer,



Sorry for the inconvenience. Kindly note that your refund amount of
Rs.735/-
against PNR No. [protected] has been advice to your bank on
dt.21.11.08.For
remaining refund. We have already issued Reminder No. 1 & 2 dt.
13.04.09 & .27.05.09 to
concerned railway to chase up the case. But despite reminder refund yet
not received
from the concerned railway.now, we are sending again a letter to
Railway on dt.24.07.09
stating that The train cancelled at the time of your journey
with all the papers pertaining to your refund case As soon as refund,
if any,
received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]





ashokshukla wrote:
Dear Sir/Madam,

As your below mail on dated 27/05/2009, that you have forwarded the
case to the railway department and also reminder send by you but after
two months passed I have not received any information regarding my
refund amount. I have filed TDR on dated 30/08/2008 TDR file reference
no.ekt-[protected]. Almost one year has passed but no satisfactory
action taken on it. So I am again requesting you to take some serious
action otherwise I will take the matter to the Consumer Court. This is
my last email communication with you and hope that you will give some
satisfactory reply. Waiting for your next action.

Regards
Ashok Kumar Shukla
[protected]





On Wed, 27 May 2009 15:08:31 +0530 wrote
>Dear Customer,
>
>
>Sorry for the inconvenience. Kindly note that your refund amount of
Rs.
>735/- against PNR No.[protected] has been advice to your bank on
>dt.21.11.08. For remaining refund .We have already issued Reminder
No. 1
>dt. 13.04.09 to concerned railway to chase up the case. But despite

>reminder refund yet not received from the concerned railway. we are

>again sending 1 letter to Railway on dt. 27.05.09 stating that the
>*Train Cancelled* at the time of your journey with all the papers
>pertaining to your refund case. As soon as refund, if any, received
it
>will be credited to your card account.
>
>
>
>Regards,
>Ved Prakash
>[protected]@irctc.co.in
>Ph:[protected]
>
>
>
>
>
>ashok shukla wrote:
>> REMINDER-
>>
>>
>> Dear,please the matter and do needfull as soon as possible.
regards
>> Ashok kumar shukla [protected]
>>
>>
>>
>>
>>
[protected][protected][protected][protected]
>>
>> Subject:
>> Re: Fwd: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
>> From:
>> TDR
>> To:
>> "[protected]@rediffmail.com >> ashok shukla"
>>
>>
>> To:
>> "[protected]@rediffmail.com >> ashok shukla"
>>
>>
>>
>> Dear Customer,
>>
>>
>>
>>
>>
>>
>>
>> Sorry for the inconvenience. Kindly note that your refund
amount of
>> Rs. 735/- against PNR No[protected] has been advice to your
bank on
>> dt.21.11.08. For remaining refund we have already sent 1
letter to
>> Railway on dt. 13.04.09 stating that the Train Cancelled. at
the time
>> of your journey with all the papers pertaining to your refund
case As
>> soon as refund, if any, received it will be credited to your
card account.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Ved Prakash
>> [protected]@irctc.co.in
>> Ph:[protected]
>>
>>
>>
>>
>>
>>
>>
>> [protected]@irctc.co.in wrote:
>>>
>>> Dear Team,
>>>
>>> Please look into the matter.
>>>
>>> [protected]@rediffmail.com
>>> pnr-[protected]
>>>
>>> Thanks & Regards
>>> Shahnaz Bano
>>> [protected]@irctc.co.in
>>> www.irctc.co.in
>>>[protected]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ----- Forwarded message from [protected]@rediffmail.com
-----
>>> Date: 11 Apr 2009 10:39:50 -0000
>>> From: ashok shukla
>>> Reply-To: ashok shukla
>>> Subject: Fwd: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for
Refund
>>> To: tdrprocess
>>> Cc: care
>>>
>>> REMINDER
>>>
>>>
>>> Note: Forwarded message attached
>>>
>>> -- Original Message --
>>>
>>> From: "ashok shukla"
>>> To: "tdr"
>>> Cc: "care"
>>> Subject: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
>>>
>>>
>>> ----- End forwarded message -----
>>>
>>>
[protected][protected][protected][protected]
>>>
>>> Subject:
>>> Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
>>> From:
>>> "ashok shukla"
>>> To:
>>> "tdr"
>>>
>>> To:
>>> "tdr"
>>> CC:
>>> "care"
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> This is regarding to your confusion against refund amount
of PNR no.
>>> [protected] which I received only Rs. 735/- on dated
21/11/2008 and
>>> balance amount of Rs. 735/- is due because total amount of
PNR No.
>>> [protected] was Rs. 1470/- Train was cancelled at the time
of my
>>> journy which is confirmed by you as per below mail so you
are
>>> requested to arrange to make the balance payment without
any
>>> confusion. I hope that you confusion is cleared now and
balance
>>> amount will be credited in my account earliest. Please
confirm your
>>> next action as soon as possible.
>>>
>>>
>>> Regards
>>> Ashok Kumar Shukla
>>>
>>>
>>> On Sat, 04 Apr 2009 tdr wrote :
>>> >Dear customer,
>>> >
>>> >
>>> >
>>> >Sorry for the inconvenience. Kindly note that your
refund amount of
>>> Rs. 735/- against PNR No. [protected] has been credited to
your card
>>> account on dt..21.11.08. Kindly check with your banker.
>>> >
>>> >* *
>>> >
>>> >* *
>>> >
>>> >Regards,
>>> >
>>> >
>>> >
>>> >Shiraj Ahmad
>>> >[protected]@irctc.co.in
>>> >Ph:[protected]
>>> >
>>> >* *
>>> >
>>> >
>>> >
>>> >ashok shukla wrote:
>>> >>
>>> >> REMINDER
>>> >>
>>> >>Note: Forwarded message attached
>>> >>
>>> >>-- Original Message --
>>> >>
>>> >> From: "ashok shukla"
>>> >>To: [protected]@irctc.co.in
>>> >>Cc: "care" , "tdrprocess"
>>> >>Subject: Re: Fw: Fw: Re: Reminder for Refund
>>> >>
>>> >>
>>> >>
>>> >>
>>>
>>> >>
>>> >>
>>>
>>[protected][protected][protected][protected]
>>> >>
>>> >>Subject:
>>> >>Re: Fw: Fw: Re: Reminder for Refund
>>> >> From:
>>> >>"ashok shukla"
>>> >>To:
>>> >>[protected]@irctc.co.in
>>> >>
>>> >>To:
>>> >>[protected]@irctc.co.in
>>> >>CC:
>>> >>"care" , "tdrprocess"
>>> >>
>>> >>
>>> >> Reminder
>>> >>
>>> >>Dear Sir/Madam,
>>> >>
>>> >>This is regarding to our balance refund amountas
below mail, I Have
>>> knowleged to you that as per your mail on dated 1/01/2009
that at the
>>> time of my journy Train was cancelled and you have sent a
letter to
>>> railway regarding to this refund and you insurred to me
that the
>>> balance amount will be credited to our card account early
but till
>>> date i have not recieved any information from your side
nor my refund
>>> amount. so you are requested to please arrange to make the
balance
>>> payment as soon as possible. This is very serious matter
that you are
>>> not giving any responce regarding this. This is last
information from
>>> my side, if I do not recieve any responce I will go to
consumer
>>> court. This is for your kind information and necessary
action.
>>> >>
>>> >>Regards
>>> >>Ashok Kumar Shukla
>>> >>[protected]
>>> >>
>>> >>
>>> >>On Sat, 28 Feb 2009 ashok shukla wrote :
>>> >> >
>>> >> >
>>> >> >Dear sir/madam
>>> >> >This is fourth reminder regarding balance
amount refund.But i
>>> have not received any information from your side till date
. So i am
>>> requested to you please arrange to refund balance amount.
>>> >> >
>>> >> >
>>> >> >Regards
>>> >> >ASHOK SHUKLA
>>> >> >[protected]
>>> >> >
>>> >> >
>>> >> >Dear sir/madam
>>> >> >
>>> >> > please see the matter and do needfull as
soon as possible. i am
>>> waiting for your reply.
>>> >> >
>>> >> >Regards
>>> >> >Ashok shukla
>>> >> >[protected]
>>> >> >
>>> >> >
>>> >> >Dear customer,
>>> >> >
>>> >> >Sorry for the inconvenience. Kindly note that
your refund amount
>>> of Rs. 735/- against PNR No. [protected] has been advice
to your bank
>>> on dt.21.09.08. For remaining refund we are sending 1
letter to
>>> Railway on dt. 01.01.09 stating that the train was
canceled at the
>>> time of your journey with all the papers pertaining to
your refund
>>> case As soon as refund, if any, received it will be
credited to your
>>> card account..
>>> >> >* *Regards,
>>> >> >
>>> >> >Shiraj Ahmad
>>> >> >[protected]@irctc.co.in
>>> >> >Ph:[protected]
>>> >> >
>>> >> >
>>> >> >
>>> >> >ashok shukla wrote:
>>> >> >>Dear,sir/madam
>>> >> >>
>>> >> >>This is regarding to PNR NO-[protected]
.This ticket was
>>> cancelled by TDR file reference no.ekt-[protected]
dated 30/08/08
>>> due to train was late 7 hours,but i have recd. only half
payment
>>> against full payment.As per your instructions I have
mailed to
>>> tdrprocess regarding the said matter but I have not
recieved any
>>> responce from there, so please see the matter seriously
and do
>>> needful as per rules. This is third time reminder mail I
am sending
>>> to you.
>>> >> >>
>>> >> >>
>>> >> >>Regards,
>>> >> >>Ashok Shukla
>>> >> >>[protected]
>>> >> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>>
>>> >>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>
>

Today i tried to book ticket from Chennai central to Erode and Chennai central to Coimbatore. I entered into the payment gateway and once i gave pay it shows some page without any proper link or proper message. But the payment got deducted from my account. And i tried to relogin to the website it shows service unavailable. And again i tried to book the ticket second also i got the same page and the amount is also deducted from the account. Totally i lost 1176Rs.(639 + 537) . At last i booked the ticket in WL37 & WL38. Here with i attached the page screenshot which i got from the website. I want you to file a case and stop IRCTC website immeditily and stop do the needful to the public. I hope u received the performance related complaints day to day. Public are facing problems and the agents are getting profits. So take necessary action immeditily.

Hi,

I am a regular traveler and use IRCTC for booking online tickets. But, I have seen that Tatkal reservation is all mess. It’s merely an application only for name sake.

The application will work fine before 8 am and the moment the tatkal reservation time starts, it stops working. I have tried on multiple occasions for different trains and multiple times but its all same. When the game is all over and there are no tickets left then it will start working.

But, what the use…?

There are no more tickets left.

Its all IRCTC corrupted employees, Indian railways booking counter employees and Travel agents who are making money by black marketing the tickets and making fool of this system.

Hope there is any one in this country who can solve this problem.

Hello All,

Myself Ravikant Ahuja, i booked train ticket thru www.irctc.co.in , which I cancelled on the date of train as train was late for more then 7 hrs. I had i file TDR already with irctc but no responce came yet its already 6 months (approx). please find below the detail of ticket booked.


waiting for positive responce
my contact no. [protected]

Ravikant Ahuja

The site seems to be useless, as most of the times it doesn't work. And specially when I tried to book my tickets in tatkal I log into irctc from 6 am morning but as soon as its 8 am the server goes down and remains down for 5 minutes and finally when the page opens reservation status is reached 100+ waiting.
I would suggest its better to close this site, because anyways its of no use. Rather provide the phone numbers of agents so that it would be a straight deal.
WHY TO SHOWOFF RIGHT??????

Dear Sir,
I have booked through IRCTC and am a Senior Citizen also. But unfortunately all the three times it was allotted Upper Berth vide PNR Nos.[protected];[protected];[protected] dt.11.11.2009.

I hav to cancel the above e-tkts with a loss and more to that my money not yet deposited back into my account.

I am here surprised about the railway booking package logic about allotting Upper berth to senior citizen. on 13th I went to booking counter and appraised with the booking clerk for allottment of at least middle berth and got it !

Hence kindly look into my complaint and repay me the amount loss due to cancellation of three PNRs coz no fault on my part. The top most priority may be given to get lower berth for the deseving people.

Yours faithfully,
R.Padmanbhan
55/3 East St. I-Cross,
South Balabagya Nagar,
Tirunelveli - 627001.
[protected]

I try to book a train ticket under TATKAL. normaly TATKAL booking will open at 8am. when i try to book at 8am it says," sorry tatkal booking open after 8hrs" even at 8:20 also the same message, after it comes up with Waiting list 50" what stupit is this?. Bloody . This is purely Southerrailway FRAUD.they sell the tickets for the Agency with some commissions.

WHO WILL TAKE ACTION ON THIS?

Dear Sir,

I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if I give the right answer. Please send my password to the email address associated with the user ID " S. S. Das", by Sunday. My train is on 27th of November.

I wish you'll look into the matter seriously, and help me.

Thanking you,
Shyam Sunder Das
+91 [protected]
gdas.[protected]@gmail.com

Hi ,
I want say that IRCTC site should be permanent close on 8:00AM to 9:00 AM. Since it is standared time for tatkal booking and in this time if any one can book ticket he will not success. Because upto this time the IRCTC site always shows "Service unavailable". I dont think so IRCTC is planning to use any Load Balancer for this time.
Can IRCTC guys tell me that they are thinking any thing for this time.

Please peaople escalte this upto IRCTC prople.

-Prabhat

when I try to book indian railway ticket online. The ticket booking is allowed only after 8 A.M. And when I try to book it, for next half hour or so, it does not allow me to book ticket saying "services unavailable". And when after half hour when it allows me to go ahead with booking / shows page, all the tickets in tatkal quota are alloted and sold. Its easy on behalf of railways to say that all the people try to book at the same time, therefore the server is flooded and hence some clients face problem for booking. But on other side I suspect there is a racket going on, between railways booking / IT staff and ticket booking agents. They might be blocking common people from booking tickets purposefully for some time, so that ticket agents get and advantage in booking the same.
OR alternatively it can also be concluded that the servers are not effectively managed and is not capable to handle lakhs o[censored]ser enquiries/booking requests at the same time. Hence there is a need to upgrade server capacity and/or to upgarde overall infrastructure/technology.

Dear Sir,

Here i m sachin agarwal from bhilwara.On behalf of all pepoles of Rajasthan & MP i want to tell u a problem in train reservation of train no 9656.
As above From 1st nov railway expand the train 9656 from Ajmer JN to Bhopal JN which was previously running between Ajmer Jn to Ratlam Jn. IRCTC/Railway starts the train from 1st nov but doesnt updated its server so upto 7-8th nov pepoles are not able to book ticket for bhopal.After much complaints railway updated its server for return train (Bhopal JN to Ajmer Jn 9655) but upto 18th nov railway doesnt updated its server for train 9656.the train 9656 is showing only from Ajmer to Ratlam which is running between Ajmer to Bhopal..So one who wants to travel Ajmer to Bhopal Have to Buy ticket to Ratlam and then get his own setting for afterward journey..

I[censored] can send our plea to Railway about the following problem we will be very thankful to u.
I have mailed about this problem to railway but there is no responce.

Regards

Sachin Agarwal

on 23-10-09 we were suppose to go to Hyderabad.But because of the pipeline which has fallen in thane made our journey cancelled n the train has departured from kalyan instead from cst.The refund money we were suppose to get.We didn't got yet.The ticket details are as follows pnr no:[protected]. transaction id :[protected] passengers were.1.jayasree,2.soumya,3.swathi.

It has been been my practical experience with the above site, while doing online booking (www.irctc.co.in), especially in TATKAL category.

Whenever I login on the site to do Tatkal booking, the site mysteriously depicts "Services Unavailable" message from dot 8.00 am to around 8.10 am. The same site works properly till 7.59.59 am and as soon as the clock strucks 8.00 am, we get the "Service Unavailable" message. And when the site comes up after some time, all we see is "Tickets Unavailable" or "Waiting Lists".

This has happened around 4 times with me. I can take 1 time as a coincidence, but 4 times is tooo may coincidences.

Also, there was a complaint in Newspapers, that many a time the servers are delibertely shut down by some dirty elements within the Railway itself, to let the big Online Agent have the tickets. How can anyone explain the facts, that in non peak time, tickets to the tune of 270+ be booked in 5 mins.

It;s time that the railways take notice of this. OTHERWISe shut down the bloody servers.