Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC has added a special train from Tirunelveli to Bangalore. It runs only on friday.
Its of little use as if it is on sunday night many ppl might get benefited out of it

It's regard to the maintenance window setup on 23:00 HRS TO 23:30on 14th oct 09. Even hours after the end time (Now its 1:46 AM), the site is not back to operational. I cleared the cache and tried login from another system, but it doesnt work clearly identifies that it's not a problem with my system. Question here, why you can't provide accurate information to the customers? It's not my first time experience of this issue with IRCTC, raises many many questions on the credibility of the information we get through the IRCTC website.

Hello
IRCTC web site is down from last three or four days , i am not able to book or cancel any tickets
It is having problem from monday dated 12 oct 2009 , i have already booked tickets for diwali but now i wanted to cancel some of them, but it is not possible . Because of this irctc site i have to get arround RS 500 loss. where should i complaint
Why these irctc people are being so iiresponsible

for last three days i am trying to book tatkal ticket ,but as soon as clock ticks 8 a.m. site goes down
and within few minutes all seats are full , railway agents book all the seats while needy people like us
doesn't get a seat. Most of the time it shows service not available.this site is created tor the make railway
reservation easy and comfortable for common man but this objective is yet to be achived, only agents are
making merry of it.

I want an explantion on this matter from Irctc and i also want them to limit the no.of reservation to an agent so that common people cannot be fooled.I am not able to go home because of this problem.
please look into the matter, it is aserious problem

Think Before Drinking tea while travelling by indian Railway (IRCTC)

1.Caters use toilet water for making tea
2.Your tea is made in a special zone near toilet.
3.Bath heater is used for making tea.

These snaps were taken by someone while travelling in Konkan Railway (Janshatabadi Exp.)


Jago Grahak Jago.....

i have file a TDR on 26 dec 2008 on IRCTC to cancel my Train ticket because train is late by more than 6 Hours. so many times i have written mail to IRCTC but my money is not refund till date.

the datils of TDR is as follows

TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 25/12/2008 Ticket Charge Rs 420.00
Bank SBI Total Rs 440.00
Train No 4005 Railway Zone NR
From Station VARANASI JN(BSB) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station KANPUR CENTRAL(CNB) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 RAJESHWAR P SING 17 Male B1 0064 Booked

Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 26-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

i request you to please look in this matter .

thanks and regards
Hare Ram Yadav
Kanpur

Hi,
On 26th May-09 I had filed a TDR as the train was late more than three hours and the amount of the ticket was Rs 1985.00.But the amount which is acutally refunded on 28th Aug-09 is only Rs.980.00.
I do not understand why the less amount has been refunded.
Kindly look into it as it has been now a long time.The deatils of the ticket are as under.
PNR Number [protected]
Booked On[protected]
Transaction ID [protected]
Date Of Journey 20/5/2009
TDR Filing Date : 26-May-2009

S# Name Age Sex
1 Jyoti Raina 26 Female
2 Rubee Pandita 36 Female


I have written 8 emails to irctc on [protected]@irctc.co.in> and [protected]@irctc.co.in> regarding this issue but there was no response from their side.Even I called up them at their customer care number but they provide me no solution.

Pls look into it.

Sir,
I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on 05th Oct 2009. durng the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on 6nd Oct 2009 balance is showing less amount by Rs 399/-. I request you to kindly look in to the issue and credit back my amount to my account.
user name of IRCTC- GKV2009
failed transction no- [protected]
card- sbi debit card
pay status- payment settled
reservation from- haridwar jn
reservation upto- kiul jn
date of failed transction- 5th oct 2009
date of journey- 25th dec 2009
train name - upasana express
train no. -2328
class- sleeper class
ticket type- e ticket

Hi Team

The Ticket PNR number[protected] for Train No 2296 for journey dated 22nd May from Patna to Bangalore was booked through IRCTC in TATKAL QUOTA. The status while booking was W/L 30.
The TTE from Patna while checking informed that the ticket was not confirmed and he made a separate ticket with fine.
Later I found out that the Ticket was confirmed as BE 1/ 25.
So I have paid twice for the same ticket.
As a proof I am attaching the scanned copy of the Ticket which was made for me in Train.
Details of the ticket booked through IRCTC
PNR[protected]
Date of Journey : 22 May 2009
Boarding : Patna(PNBE) Till : Bangalore City (SBC)

Attachments
1) Scanned copy of the ticket made in train.
2) Scrrenshot of the confirmed status of the ticket.

Please treat it as urgent and arrange to refund the amount or escalate the matter.

A mail was sent to IRCTC team on 25th May but they have just sent a reply on 3rd August that money refund is not possible. I am 200% sure and I am attaching the scanned files for the extra money taken by TTE.
Please escalate and help me in getting me the money back.

Please go through this mail. I have done file TDR on 16-Dec-2008. Till today(1/10/2009) I haven't received amount from tdr department. This looks like reduculas. Please let me know if any one help me @ 91-[protected].


Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/North Eastern Railway, Gorakhpur on dt. 20.12.08. We have already issued Reminder No. 1 & 2 on dt. 15.06.08 & 29.07.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 3 dt. 14.09.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.



Regards,

Shiraj Ahmad
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]





[protected]@irctc.co.in wrote:
>
>
>
> Dear Team
>
> Plz see the matter

>
> Thanks & Regards
> Leena
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected]
>
> ----- Message from rajesh.[protected]@gmail.com[protected]
> Date: Tue, 8 Sep 2009 15:10:22 +0530
> > Subject: RE: [IRCTC #606255] Ticket Confirmation: PNR - [protected]
> Refund was not done.
> To: [protected]@irctc.co.in
>
>
> > Hi Indian railways,
> > I have booked a train ticket as mentioned below. And I have
> > submitted for File_TDR.
> >
> > Ticket has been cancelled on 16-Dec-2008. So many months are over.
> I am
> >
> > Not yet received ticket fare. And I have sent so many times a mail
> > regarding this issue.
> >
> > Please give importance to this ticket.
> >
> > *Transaction Details*
> >[protected][protected]
> > *PNR Number* - [protected]
> > *Booked On* [protected]
> > *Transaction ID* - [protected]
> > *Ticket Type* - eticket
> > *Class* - SL
> > *Internet Service Charge* - Rs 15.00
> > *Date Of Journey* - 14/12/2008
> > *Ticket Charge* - Rs 954.00
> > *Bank * - ICICI
> > *Total * - Rs 969.00
> > *Train No* - 2669
> > *Railway Zone*- NER Chief Commercial Manager (Refunds)
> > *From Station* - VIJAYAWADA JN(BZA)
> > *IRCTC Zone* - North Eastern Rly Gorakhpur
> > *To Station*- VARANASI JN(BSB)
> > *Quota* - General
> > *Ticket Details* - S#
> >
> > Name Age Sex CoachSeat Res-Status 1
> > VIJAYA LAKSHMI 45 Female 0000 Booked
> > Rajesh Galla 26 Male 0000 Booked
> >
> >
> > **TDR Details**
> >[protected]-------
> > *Reason For TDR* : Hi, Due to traffic i was unable to catch up
> > the train. So please refund the respective a mount as early as possible.
> >
> > *TDR Status* : Admin Approved
> > *Reference No* : ekt[protected]
> > *TDR Filing Date* : 16-Dec-2008
> > *Refund Status* : Refund under Process
> > *Refund Date* : Not Available
> > *Refund Amount* : Rs.0.00
> >
> >
> >
> > *Rajesh Galla*
> > IT Consultant
> > ____________________________
> >
> > *Logica* -* Releasing your potential *Divyasree Technopolis
> > 124 - 125 Yemlur Main Road,
> > Off Airport Road Yemlur P.O
> > Bangalore 560 037
> > India
> > Tel: +[protected] or 41943666 or VOIP 21433
> > M: +91 [protected]
> > > > http:www.logica.com
> >
> > -----Original Message-----
> > From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
> > Sent: Friday, September 04, 2009 10:32 AM
> > To: Galla, Rajesh
> > Subject: [IRCTC #606255] Ticket Confirmation: PNR - [protected]
> > Refund was not done.(Please give importance to this ticket)
> >
> >
> > Greetings,
> >
> > This message has been automatically generated in response to the
> > creation of a trouble ticket regarding:
> > "PNR - [protected] Refund was not done.(Please give importance
> > to this ticket)", a summary of which appears below.
> >
> > There is no need to reply to this message right now. Your ticket
> > has been assigned an ID of [IRCTC #606255].
> >
> > Please include the string:
> >
> > [IRCTC #606255]
> >
> > in the subject line of all future correspondence about this issue.
> To do
> > so,
> > you may reply to this message.
> >
> > Thank you,
> > [protected]@irctc.co.in
> >
> >
> >
> >
> > Please help Logica to respect the environment by not printing this
> > email / Pour contribuer comme Logica au respect de l'environnement,
> > merci de ne pas imprimer ce mail / Bitte drucken Sie diese
> > Nachricht nicht aus und helfen Sie so Logica dabei, die Umwelt zu
> > schützen. / Por favor ajude a Logica a respeitar o ambiente nao
> > imprimindo este correio electronico.
> >
> >
> >
> > This e-mail and any attachment is for authorised use by the intended
> > recipient(s) only. It may contain proprietary material, confidential
> > information and/or be subject to legal privilege. It should not be
> > copied, disclosed to, retained or used by, any other party. If you
> > are not an intended recipient then please promptly delete this
> > e-mail and any attachment and all copies and inform the sender. Thank you.
> >
> >
> >
> >
>
>
> ----- End message from rajesh.[protected]@logica.com -----

The IRCTC website has not been working properly.. the trains are not getting displayed and the website does not show the route of the trains to kerela, says that the train has been suspended by DBA

I was booking a tatkal ticket from udupi to new delhi. every thing was going on fine, but when i entered all my details for payment such as my ATM card no. and other details it showed an error. When i checked money in my bank an amount of Rs. 1847 has been deducted. Later when i tried the website again it is showing that website is down due to some maintenance reason. Now my money is lost and I want it back as no ticket has been booked.

Dear sir..
i tired to book a tatkal ticket through my irctc account by today[protected]
by 7.30 am, (6527-Yeswantpur Kannur express/date of journey[protected]
but i got the result "not available"...(the ticket for[protected] was also not available
in that window...how it is possible...is it justified...?)
as per your rule, booking is
opening only 2 days before the journey
(excluding the date of journey)
then why ticket for 30th September. is 'not
available’ on 26th September, (see the screen shots from your site attached)
is it justified..?

expecting your clarification..
yours truly
sreedharan.tp

Dear Sir,

This is regarding the refund of my two tickets which is still not yet received after 120 days of booking. I had called up and written so many times to irctc but nothing happened till date. Just a simple reply they sent that they had send the reminder to the region. I'm a regular user of IRCTC and also in possession of IRCTC SBI CARD. But the refund service is really pathetic. Kindly help to get my refund from IRCTC. Such delay in my rightful claim from railways is discouraging me to use the services of railway for internet bookings. The detail of PNR's

PNR No : [protected] Ticket Partly Confirmed
PNR No : [protected] Passengers not traveled

Pls look into the matter and refund the amount. Below is the correspondence which i have been doing with irctc

regards,
KamaL Solanki
[protected]
New Delhi


[protected] Forwarded message[protected]
From: <[protected]@irctc.co.in>
Date: Fri, Sep 25, 2009 at 1:45 PM
Subject: Re: [Re: Refund of tickets] [IRCTC #605534]
To: [protected]@gmail.com

Dear Customer,

This message has been automatically generated in response to the
reply of ticket regarding:
" Re: [Re: Refund of tickets] [IRCTC #605534]",
a summary of which appears below.

We are successfully received your ticket reply with same ticket no. 605534.

Thank you,

[protected]@irctc.co.in




[protected] Forwarded message[protected]
From: KamaL Solanki <[protected]@gmail.com>
Date: Fri, Sep 25, 2009 at 1:29 PM
Subject: Re: [Re: Refund of tickets] [IRCTC #605534]
To: tdr <[protected]@irctc.co.in>, [protected]@irctc.co.in, [protected]@irctc.co.in




Dear Shiraj,

What is developement on the below. Any revert for your reminder to CCM/North Western Railway, Jaipur.

Do adv me for my refunds, how much time will it take? Its already been over 120 days. Your tdr phone number never connects. I'm putting this to the media now.


regards,
KamaL Solanki
[protected]


On Mon, Sep 14, 2009 at 10:35 AM, tdr <[protected]@irctc.co.in> wrote:

Dear customer,
/ /

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/North Western Railway, Jaipur on dt. 01.06.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 14.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,


Shiraj Ahmad
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]



KamaL Solanki wrote:

Dear Ved,
There are two cases which i had put up for refund.
What is the status for PNR No :[protected]. This refund is also not received over 90+ days.

What is the reason for the same?? For last three months whenever i call customer care it was told to me that it takes 90days and 90 days are not yet completed. Now its over 90 days. When i again called up after 90 days the customer care had given me a no for tdr 23345900 saying they cannot help me as it is a case of delayed tdr refund so i have to check from this no. I'm trying this no for last 8-9 days but nobody picks the phone or the line doesnt get connected. When i told the same to your customer care the reply given to me is that "i have to keep on trying as we have only this number ". Even I had put so many mails at [protected]@irctc.co.in <mailto:[protected]@irctc.co.in> but also no reply on the same. What kind of customer care you had placed who cannot able to listen to the cases. Its really very unprofessional and irresponsible approach shown by irctc.

Send me the the e-mail id and contact number of the manager/senior management handling these cases.

regards,
KamaL Solanki
[protected]


On Wed, Sep 9, 2009 at 8:30 AM, tdr <[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>> wrote:

Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of
PNR No. [protected] has been forwarded to CCM/North Western Railway
on dt.01.06.09. Refund yet not received from concerned railway, so
we are sending a reminder with all the papers pertaining to your
refund case to concerned railway on dt. 09.09.09 to chase up the
cases. As soon as refund, if any, received it will be credited to
your card account.. Regards,
Ved Prakash

[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>

Ph:[protected]


Dear Concern,

Please look into the matter.


Thanks & Regards
Rajesh Nautiyal

[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
wwww.irctc.co.in <http://wwww.irctc.co.in/>

[protected]




----- Forwarded message from [protected]@gmail.com

<mailto:[protected]@gmail.com> -----

Date: Thu, 3 Sep 2009 16:46:43 +0530
From: KamaL Solanki <[protected]@gmail.com

<mailto:[protected]@gmail.com>>

Subject: Re: Refund of tickets

To: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Cc: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>


Dear Paromita,

Its been over 90 days i'm still waiting for the refund of my
tickets from
IRCTC.

I had filed the refund of the following PNR /tickets on 30 May 09.
I have received the refund of one pnr on 2nd Jun but havn't
receive the
refund of other two PNR's. Below are the status of PNR's :

PNR No : [protected] Passenger Waitlisted -- Refund not
Received yet
PNR No : [protected] Passengers not traveled -- Refund not
Received yet

Pls advise as its due for a long time.


regards,
KamaL Solanki
[protected]



On Tue, Jul 7, 2009 at 11:38 AM, <[protected]@irctc.co.in

<mailto:[protected]@irctc.co.in>> wrote:

>
>
> Dear Customer,
>
> Please note that we have received your mail and your refund will be
> processed through TDR (Ticket Deposit Receipt) under pnr nos.
> [protected],,[protected] Refund under this category is processed
by the
> railways under the present commercial rules and this process
takes minimum
> 90 days or more. Once the refund is received from the railways
the balance
> will be credited to your account.
>
> Kindly note that we have refunded the amount as per the
following details.
> Please contact your bankers for confirmation with the given
details.
>
> PNR Number [protected] Transaction Id [protected]
>
> Payment Option ICICI
>
> REFUND AMOUNT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL
REFUND DATE
> 959.00 Refunded [protected][protected]jun-2009
09:21:40 PM
>
> In future you are requested to use the Refund status Tracking
service
> Provided by the IRCTC. Select the <Refund Status> link in the
left panel
> under <My transaction>. on the plan my travel page after you log
in to

> www.irctc.co.in <http://www.irctc.co.in/> giving your userid and
password
>
>
>
>
>
> Thanks & Regards
> Paromita
> [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
> www.irctc.co.in <http://www.irctc.co.in/>

>[protected]
>
> ----- Message from [protected]@gmail.com

<mailto:[protected]@gmail.com>[protected]

> Date: Mon, 6 Jul 2009 18:40:35 +0530
> From: KamaL Solanki <[protected]@gmail.com

<mailto:[protected]@gmail.com>>

> Subject: Re: Refund of tickets

> To: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>

>
>
>
> > I had filed the refund of the following PNR /tickets on 30 May
09.
> >
> > I have received the refund of one pnr on 2nd Jun but havn't
receive the
> > refund of other two PNR's. Below are the status of PNR's :
> >
> > *PNR No : [protected] Refund not Received*
> > *PNR No :[protected] Refund Received*
> > *PNR No :[protected] Refund not Received*
> >
> > Pls advise as I have to pay to SBI credit card payment.
> >
> >
> > regards,
> > KamaL
> >
> > On Sat, May 30, 2009 at 3:51 PM, KamaL Solanki

<[protected]@gmail.com <mailto:[protected]@gmail.com>>

> wrote:
> >
> >>
> >> Dear
> >>
> >> Pls note the I had booked the following passengers but the
ticket was
> >> partly confirmed. I'm unable to file the TDR so pls file the
TDR for the
> >> following for the refund of the amount.
> >>
> >>
> >> *1. PNR No : [protected]*
> >> Date of Journey : 29.05.09
> >> *Ticket Partly Confirmed.*
> >>
> >>
> >> SNO.
> >>
> >> Name
> >>
> >> Age
> >>
> >> Sex
> >>
> >> Booking Status/Current Status/ Coach No/ Seat No
> >>
> >> 1.
> >>
> >> BABITA
> >>
> >> 31
> >>
> >> Female
> >>
> >> CKWL 3/CKWL 3/ / 0000/ *-- CONFIRMED*
> >>
> >> 2.
> >>
> >> NAISHA
> >>
> >> 6
> >>
> >> Female
> >>
> >> CKWL 4/CKWL 4/ / 0000/ *-- CONFIRMED*
> >>
> >> 3.
> >>
> >> ASHA SISODIA
> >>
> >> 21
> >>
> >> Female
> >>
> >> CKWL 5/CKWL 5/ / 0000/ *-- NOT CONFIRMED*
> >>
> >>
> >> *2. PNR No :[protected]*
> >> Date of Journey : 29.05.09
> >> *Ticket NOT Confirmed*.
> >>
> >> SNO.
> >>
> >> Name
> >>
> >> Age
> >>
> >> Sex
> >>
> >> Booking Status/Current Status/ Coach No/ Seat No
> >>
> >> 1.
> >>
> >> SWEETY SOLANKI
> >>
> >> 28
> >>
> >> Female
> >>
> >> CKWL 6/CKWL 6/ / 0000/ *-- NOT CONFIRMED*
> >>
> >> *3. PNR No :[protected]*
> >> Date of Journey : 29.05.09
> >> *Passenger Not Travelled.*
> >>
> >> The E-ticket were shown to TC and he had put his remarks
for the
> refund
> >> of the amount.
> >>
> >>
> >> Pls file the TDR and advise how the amount will be refunded
in my
> account.
> >>
> >>
> >> regards,
> >> KamaL
> >>[protected]

on 24.09.09 i booked a e.ticket for two passengers namely (i) Arefuzzaman and (ii) Dilruba sarkar vide Transaction description ICONN/12037301/240909/INDIAN RAILWAY COR but i did not get my booked ticket nor there is any information of delivery.

It is been almost 4 months since I filed TDR request for PNR [protected] and PNR [protected], but yet to get the refund.

As the train had changed it’s route on the journey day due to strike in Jharkhand (protest against naxal activities), we had to cancel the journey.

I called the Customer Care for many times, sent follow up mails to [protected]@irctc.co.in, but there’s no response.

Here are the TDR details:

#1:

PNR Number [protected]
Date Of Journey 31/5/2009

TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : ECO
TDR Filing Date : 01-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00


#2:

PNR Number [protected]
Date Of Journey 31/5/2009
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : ECO
TDR Filing Date : 01-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I appreciate if you do the needful.

Thanks in advance.

IN GENERAL,PROCUREMENT OF BED ROLLS HAVE DETERIORATED DRASTICALLY.USED BEDSHEETS ARE BEING PROVIDED TO THE PASSENGERS.HAND TOWEL IS BEING PROVIDED AFTER REPEATED REQUEST.AS FAR AS BLANKETS ARE CONCERN ,THE ATTENDS ARE TRYING TO IGNORE TO PROCURE.THESE ALL ARE GIVING A VERY BAD REPUTATION TO RAILWAYS.MOST OF THE TIMES BED SHEETS ARE TOO DIRTY TO USE.I AM FREQUENTLY TRAVELING BY MATHURA-PATNA EXPRESS, SITUATION IS HORRIBLE IN THE AC COACHES.

IT NEEDS TO PAY PROPER ATTENTION AS WELL AS SURPRISE CHECKING OF THE QUALITY OF ABOVE SAID ISSUES.

I had a bad experince in Pandian Expr on 14 Sep. I reserved my ticket online and I got side upper sleeper. It was so terrible that the berth was so close to the top and couldn't able to sit at all. Even It was very difficult to lie down. And couldn't able to move in any side. Recently they removed the side middle berth. But they didnt lowered the side upper berth. It was like a cage. I hit my head thrice on the sharp egdes in the bar which was holding the berth on top.

What comfort level southern railway is giving to the passengers?

Dear Sir,

Sub: Excess/Wrong charging of food rates

This is to inform you that I had traveled from Jaipur to Howrah in Train No.2308 on 22/08/2009 and experienced the below incidents during my travel and was astonished to find that even after the directive of the India Railways the IRCTC people charging higher prices of food/edible products.

Incident 1

At the Mughalsaria station there is an IRCTC counter (on Platform No.2 near the Inspector’s Rest House) selling food/edible products.

It was around 3.00 PM in the afternoon and it was pretty hot as such I went to purchase a bottle of Cold Drink. I asked the price of 1 bottle of 400ml Cold Drink he told me it is Rs.25/-. I paid him the money.

I had purchased the same bottle at the Jaipur Station for Rs.20/- from an IRCTC counter. As such I checked the prices written over the IRCTC counter (at Mughalsarai) and found that it is written – “ Cold Drinks – MRP ”. I then checked the price on the bottle, Rs.22/- was printed. I again enquired at the counter and was blatantly told that the price is Rs.25/- I protested and informed him that it is written as “MRP” over the counter. On saying so he got moonstruck and immediately returned Rs.3/-.

But on the side he was continuously selling the bottle at Rs.25/-. Generally everybody are in a hurry when they alight from the train on stations to purchase food, but IRCTC people knowingly duping customers is absolutely wrong and unethical.

Incident 2

While traveling in the above train I had ordered for a Veg dinner to the Pantry guy on 22/08/09. After I had finished the dinner the person (Dilip Singh) turned up to collect the tray as well as the money. I asked him the charges of the same and was amazed to listen as I was asked to pay Rs.60/-

I told him that I was aware about the railway rates and I had paid Rs.32/- when I was traveling from Howrah to Jodhpur. But he consistently demanded Rs.60/-. I then asked him to show the rate chart but he refused to show the same. Finally he took Rs.32/- and said a lot bad things and challenged us to complain to anybody. I asked him to get the complain book but he refused to bring the same.

I fail to understand how these things happening without any fear. These people think themselves that they are above law. I hope railway will take stern action to stop these kind of filthy behaviour/services given to customers.

These small impediments should be completely stopped so that the high level of service and standard of the Indian Railways can be maintained. Also the efforts of the Railway Ministry to make it one of the biggest and most customer friendly service can be achieved.

Being an responsible citizen of our country I presume that it is my duty to bring to your notice these issues to help you to help us to make better and efficient railway.

Please set an example so that each and every person attached with the Railways thinks twice before doing any wrong to any customer in terms of service or behaviour.

Hoping for some urgent action in the above matter.

Regards,
Pankaj Paharia

I had booked an e ticket on august 5, through IRCTC, however due to concurrency problems with IRCTC, ticket got booked with somone else's user id, even after I have proved that there was a mistake from IRCTC side & I am the real owner of the ticket, no action has been taken so far. Initially they replied to my email complaints but now they have stopped doing that too. Can anyopne just let me know, that to whom I can take this matter, so that it is properly addresses