Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,
I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on 05th Oct 2009. durng the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on 6nd Oct 2009 balance is showing less amount by Rs 399/-. I request you to kindly look in to the issue and credit back my amount to my account.
user name of IRCTC- GKV2009br...

Hi Team

The Ticket PNR number[protected] for Train No 2296 for journey dated 22nd May from Patna to Bangalore was booked through IRCTC in TATKAL QUOTA. The status while booking was W/L 30.
The TTE from Patna while checking informed that the ticket was not confirmed and he made a separate ticket with fine.
Later I found out that the Ticket was confirmed as BE 1/ 25.
So I have paid twice for the same...

Please go through this mail. I have done file TDR on 16-Dec-2008. Till today(1/10/2009) I haven't received amount from tdr department. This looks like reduculas. Please let me know if any one help me @ 91-[protected].


Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/North Eastern Railway, Gorakhpur on dt. 20.12.08. We have...

The IRCTC website has not been working properly.. the trains are not getting displayed and the website does not show the route of the trains to kerela, says that the train has been suspended by DBA...

I was booking a tatkal ticket from udupi to new delhi. every thing was going on fine, but when i entered all my details for payment such as my ATM card no. and other details it showed an error. When i checked money in my bank an amount of Rs. 1847 has been deducted. Later when i tried the website again it is showing that website is down due to some maintenance reason. Now my money is lost and I want it back as no ticket has been booked....

Dear sir..
i tired to book a tatkal ticket through my irctc account by today[protected]
by 7.30 am, (6527-Yeswantpur Kannur express/date of journey[protected]
but i got the result "not available"...(the ticket for[protected] was also not available
in that window...how it is possible...is it justified...?)
as per your rule, booking is
opening only 2 days before the journey
(excluding...

Dear Sir,

This is regarding the refund of my two tickets which is still not yet received after 120 days of booking. I had called up and written so many times to irctc but nothing happened till date. Just a simple reply they sent that they had send the reminder to the region. I'm a regular user of IRCTC and also in possession of IRCTC SBI CARD. But the refund service is really pathetic. Kindly help to get my refund from...

on 24.09.09 i booked a e.ticket for two passengers namely (i) Arefuzzaman and (ii) Dilruba sarkar vide Transaction description ICONN/12037301/240909/INDIAN RAILWAY COR but i did not get my booked ticket nor there is any information of delivery....

It is been almost 4 months since I filed TDR request for PNR [protected] and PNR [protected], but yet to get the refund.

As the train had changed it’s route on the journey day due to strike in Jharkhand (protest against naxal activities), we had to cancel the journey.

I called the Customer Care for many times, sent follow up mails to [protected]@irctc.co.in, but there’s no response.

Here are the...

IN GENERAL,PROCUREMENT OF BED ROLLS HAVE DETERIORATED DRASTICALLY.USED BEDSHEETS ARE BEING PROVIDED TO THE PASSENGERS.HAND TOWEL IS BEING PROVIDED AFTER REPEATED REQUEST.AS FAR AS BLANKETS ARE CONCERN ,THE ATTENDS ARE TRYING TO IGNORE TO PROCURE.THESE ALL ARE GIVING A VERY BAD REPUTATION TO RAILWAYS.MOST OF THE TIMES BED SHEETS ARE TOO DIRTY TO USE.I AM FREQUENTLY TRAVELING BY MATHURA-PATNA EXPRESS, SITUATION IS HORRIBLE IN THE AC COACHES.br...

I had a bad experince in Pandian Expr on 14 Sep. I reserved my ticket online and I got side upper sleeper. It was so terrible that the berth was so close to the top and couldn't able to sit at all. Even It was very difficult to lie down. And couldn't able to move in any side. Recently they removed the side middle berth. But they didnt lowered the side upper berth. It was like a cage. I hit my head thrice on the sharp egdes in the...

Dear Sir,

Sub: Excess/Wrong charging of food rates

This is to inform you that I had traveled from Jaipur to Howrah in Train No.2308 on 22/08/2009 and experienced the below incidents during my travel and was astonished to find that even after the directive of the India Railways the IRCTC people charging higher prices of food/edible products.

Incident 1

At the Mughalsaria station there...

I had booked an e ticket on august 5, through IRCTC, however due to concurrency problems with IRCTC, ticket got booked with somone else's user id, even after I have proved that there was a mistake from IRCTC side & I am the real owner of the ticket, no action has been taken so far. Initially they replied to my email complaints but now they have stopped doing that too. Can anyopne just let me know, that to whom I can take this matter,...

sir,
I made a programm to JAMMU TAVI (JAT) from KANPUR CENTRAL with my family members.so i made a reservation train named 2487/SEEMANCHAL EXP. to OLD DELHI. In which his sedhule time was 07-09-09 at14:30 but the train arrived 08-09-09at 0:30. So due to late I missed the train who's time route was delhi to jammu and departure time was 23:45, In which time was 23:45 on 07-09-09, In which I reserved the seat .
So,...

Hello,
I booked an E-Ticket from Alwaye to Yeshwantpur on 5th September 2009 on train number 2258 PNR number [protected]. The ticket was confirmed at the time of booking. The scheduled departure of the train form the originating station is 20.00 hrs and time of boarding from alwaye station is 00.30 hrs on 6th sept.

When i tried to cancel the ticket at 0800 hrs on 5th september, which is 12 hours before time of departure,...

I purchased a kingfisher drinking water bottel from the IRCTC station stall and when i drank it, it tasted different. Then i noticed that the bottel that they were selling is a refilled one. I lauged a complaint with the station master about it.I had registered a complain dated 03/02/09 at cst station in the name of Bipin S. Lalan. But i think the station master is also involed in it thats why even after registering the complain no action...

Hello,

Today (31/08/2009) I have done an online transaction to purchase a ticket on 2703 FALAKNUMA EXP from Cuttack Jn to Vizianagaram Jn boarding on 20/09/2009 at cuttack for Ansumesh Kumar Samal with two other person. Unfortunately after the payment was made through SBI ATM cum DEBIT payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&"...

I had booked 3 tickets from Delhi-Agra, which were waitlisted at the time of booking.
One out of the 3 tickets got confirmed 4 hours before travel and I called up the IRCTC call center to cancel the tickets.
Inspite of my call, they did not cancel the ticket. Later I filed a TDR for the refund of 3 tickets as no had travelled on this ticket. This complaint was filed on 13 Aug, 2008. Till date I have not received the refund of...

I had booked 4 tickets (waitlisted) from Bangalore to Kopargaon on the 26th Mar' 09. Only one ticket got confirmed. I had filed TDR for claiming the refund of the remaining 3 tickets on 27th Mar' 09. The PNR no. for the ticket is [protected]. The transaction ID is [protected].

There is lack of communication and follow up from IRCTC to CCM/Northern Railway. This has created lot of hardship and I had to follow up with...

Can anyone please tell me when the IRCTC website problem will be rectified? Is it under maintenance or problem with server? I need to book tickets soon!!!...