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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 16, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 528

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G
Gudavalli Praveen Kumar
from Hubli, Karnataka
Nov 27, 2009
Resolved
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Hi Sir,

I have booked the ticket via IRCTC from Secundrabad to Rajahmundry. But due to some personal problem i couldnt Travel that day, in this reason I have requested irctc to file the TDR for refund of full amount.


I am submitting the details as follows.

Booking details:
PNR No [protected]
Train No 0866 Train Name NZB VSKP SPECIA
From SC To RJY
Date[protected] Class SL
Boarding Point SC Reservation Upto RJY
Quota General

Name : G.Praveen Kumar
ATM A/c No : [protected]
Branch and Bank : S.B.I, Fort branch, Vizianagaram.

So please consider my application and send to amount to my ATM.

Thanking you sir,

G Praveen Kumar
Aug 14, 2020
Complaint marked as Resolved 

IRCTC — Refund of amount due to not travel

Dear Sir,

i booked a ticket from Vishakapatanam to Akividu to Machilipatanam passenger. Due to personal problem we couldnt travel on that day. so kindly make payment to my account. i here with submitting the e ticket copy.

PNR No [protected]
Train No 430 Train Name VSKP MTM PASS
From VSKP To AKVD
Date [protected] Class SL
Boarding Point VSKP Reservation Upto AKVD
Quota General

My ATM account no : [protected], SBI Port branch, Vizianagaram.
Name : G.Praveen Kumar



thanking you sir.


Praveen Kumar
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    V
    Vinoth Kumar
    from Mumbai, Maharashtra
    Nov 25, 2009
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    Resolved

    Unable to book Tatkal tickets

    Although there are 536 complaints available on IRCTC in this forum, has any action taken on it to rectify the problem. I am fed up booking any Tatkal tickets in IRCTC. I have never booked any Tatkal ticket, The IRCTC people are deliberately blocking the site exactly at 8 AM every morning. Are they just providing a service for the agents. It is very clear that the IPs of the agents alone can access the site. Why is this? Anyway, I really...
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    A
    ASHOK KUMAR SHUKLA
    from Lucknow, Uttar Pradesh
    Nov 25, 2009
    Resolved
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    Dear Sir/ Madam,

    This is regarding to our TDR File on dated 26/11/2008, Regarding to our reservation E-Ticket dated 26/08/2008 Transaction ID- [protected] PNR No.[protected] for dated 29/08/2008 and Train No. 2801 (Purushottam Exp.) but Train was Late by 7 hours at Boarding Destination at Allahabad Junction so I did not take the train and Ticket could not be cancelled due to Chart Prepared so I Cancelled the Ticket by TDR File, against this cancellation I received only Half payment of Rs. 735/- against the Ticket amount of Rs. 1470/-. They have ensured me that the balance payment will be refunded soon but after contineus reminders no action taken. All the correspondance E-mail between IRCTC & me regarding refund are pasted below for your reference. So you are requested to look into the matter and take justified action.

    Regards
    Ashok Kumar Shukla
    [protected]





    On Wed, 23 Sep 2009 14:51:53 +0530 wrote
    >
    Dear Customer,
    Your case has already bean opened for full
    refund.





    Regards,
    Sajjan Kumar
    [protected]@irctc.co.in
    Ph:[protected]





    Reminder

    Dear Sir/Madam,

    As per your below mail that you have sent a letter to Railway Department on dated 24/07/2009 for disputed matter but till date I have not received any information from your side nor from Railway department. So I again request you to send my balance refund amount of Rs. 735/- as soon as possible.
    I am waiting for your action.

    Regards
    Ashok Kumar Shukla.
    [protected]




    On Fri, 24 Jul 2009 19:53:30 +0530 wrote
    >
    Dear Customer,



    Sorry for the inconvenience. Kindly note that your refund amount of
    Rs.735/-
    against PNR No. [protected] has been advice to your bank on
    dt.21.11.08.For
    remaining refund. We have already issued Reminder No. 1 & 2 dt.
    13.04.09 & .27.05.09 to
    concerned railway to chase up the case. But despite reminder refund yet
    not received
    from the concerned railway.now, we are sending again a letter to
    Railway on dt.24.07.09
    stating that The train cancelled at the time of your journey
    with all the papers pertaining to your refund case As soon as refund,
    if any,
    received it will be credited to your card account.


    Regards,
    Ved Prakash
    [protected]@irctc.co.in
    Ph:[protected]





    ashokshukla wrote:
    Dear Sir/Madam,

    As your below mail on dated 27/05/2009, that you have forwarded the
    case to the railway department and also reminder send by you but after
    two months passed I have not received any information regarding my
    refund amount. I have filed TDR on dated 30/08/2008 TDR file reference
    no.ekt-[protected]. Almost one year has passed but no satisfactory
    action taken on it. So I am again requesting you to take some serious
    action otherwise I will take the matter to the Consumer Court. This is
    my last email communication with you and hope that you will give some
    satisfactory reply. Waiting for your next action.

    Regards
    Ashok Kumar Shukla
    [protected]





    On Wed, 27 May 2009 15:08:31 +0530 wrote
    >Dear Customer,
    >
    >
    >Sorry for the inconvenience. Kindly note that your refund amount of
    Rs.
    >735/- against PNR No.[protected] has been advice to your bank on
    >dt.21.11.08. For remaining refund .We have already issued Reminder
    No. 1
    >dt. 13.04.09 to concerned railway to chase up the case. But despite

    >reminder refund yet not received from the concerned railway. we are

    >again sending 1 letter to Railway on dt. 27.05.09 stating that the
    >*Train Cancelled* at the time of your journey with all the papers
    >pertaining to your refund case. As soon as refund, if any, received
    it
    >will be credited to your card account.
    >
    >
    >
    >Regards,
    >Ved Prakash
    >[protected]@irctc.co.in
    >Ph:[protected]
    >
    >
    >
    >
    >
    >ashok shukla wrote:
    >> REMINDER-
    >>
    >>
    >> Dear,please the matter and do needfull as soon as possible.
    regards
    >> Ashok kumar shukla [protected]
    >>
    >>
    >>
    >>
    >>
    [protected][protected][protected][protected]
    >>
    >> Subject:
    >> Re: Fwd: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
    >> From:
    >> TDR
    >> To:
    >> "[protected]@rediffmail.com >> ashok shukla"
    >>
    >>
    >> To:
    >> "[protected]@rediffmail.com >> ashok shukla"
    >>
    >>
    >>
    >> Dear Customer,
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >> Sorry for the inconvenience. Kindly note that your refund
    amount of
    >> Rs. 735/- against PNR No[protected] has been advice to your
    bank on
    >> dt.21.11.08. For remaining refund we have already sent 1
    letter to
    >> Railway on dt. 13.04.09 stating that the Train Cancelled. at
    the time
    >> of your journey with all the papers pertaining to your refund
    case As
    >> soon as refund, if any, received it will be credited to your
    card account.
    >>
    >>
    >>
    >> Regards,
    >>
    >>
    >>
    >> Ved Prakash
    >> [protected]@irctc.co.in
    >> Ph:[protected]
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >> [protected]@irctc.co.in wrote:
    >>>
    >>> Dear Team,
    >>>
    >>> Please look into the matter.
    >>>
    >>> [protected]@rediffmail.com
    >>> pnr-[protected]
    >>>
    >>> Thanks & Regards
    >>> Shahnaz Bano
    >>> [protected]@irctc.co.in
    >>> www.irctc.co.in
    >>>[protected]
    >>>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>> ----- Forwarded message from [protected]@rediffmail.com
    -----
    >>> Date: 11 Apr 2009 10:39:50 -0000
    >>> From: ashok shukla
    >>> Reply-To: ashok shukla
    >>> Subject: Fwd: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for
    Refund
    >>> To: tdrprocess
    >>> Cc: care
    >>>
    >>> REMINDER
    >>>
    >>>
    >>> Note: Forwarded message attached
    >>>
    >>> -- Original Message --
    >>>
    >>> From: "ashok shukla"
    >>> To: "tdr"
    >>> Cc: "care"
    >>> Subject: Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
    >>>
    >>>
    >>> ----- End forwarded message -----
    >>>
    >>>
    [protected][protected][protected][protected]
    >>>
    >>> Subject:
    >>> Re: Re: Fwd: Re: Fw: Fw: Re: Reminder for Refund
    >>> From:
    >>> "ashok shukla"
    >>> To:
    >>> "tdr"
    >>>
    >>> To:
    >>> "tdr"
    >>> CC:
    >>> "care"
    >>>
    >>>
    >>>
    >>> Dear Sir/Madam,
    >>>
    >>> This is regarding to your confusion against refund amount
    of PNR no.
    >>> [protected] which I received only Rs. 735/- on dated
    21/11/2008 and
    >>> balance amount of Rs. 735/- is due because total amount of
    PNR No.
    >>> [protected] was Rs. 1470/- Train was cancelled at the time
    of my
    >>> journy which is confirmed by you as per below mail so you
    are
    >>> requested to arrange to make the balance payment without
    any
    >>> confusion. I hope that you confusion is cleared now and
    balance
    >>> amount will be credited in my account earliest. Please
    confirm your
    >>> next action as soon as possible.
    >>>
    >>>
    >>> Regards
    >>> Ashok Kumar Shukla
    >>>
    >>>
    >>> On Sat, 04 Apr 2009 tdr wrote :
    >>> >Dear customer,
    >>> >
    >>> >
    >>> >
    >>> >Sorry for the inconvenience. Kindly note that your
    refund amount of
    >>> Rs. 735/- against PNR No. [protected] has been credited to
    your card
    >>> account on dt..21.11.08. Kindly check with your banker.
    >>> >
    >>> >* *
    >>> >
    >>> >* *
    >>> >
    >>> >Regards,
    >>> >
    >>> >
    >>> >
    >>> >Shiraj Ahmad
    >>> >[protected]@irctc.co.in
    >>> >Ph:[protected]
    >>> >
    >>> >* *
    >>> >
    >>> >
    >>> >
    >>> >ashok shukla wrote:
    >>> >>
    >>> >> REMINDER
    >>> >>
    >>> >>Note: Forwarded message attached
    >>> >>
    >>> >>-- Original Message --
    >>> >>
    >>> >> From: "ashok shukla"
    >>> >>To: [protected]@irctc.co.in
    >>> >>Cc: "care" , "tdrprocess"
    >>> >>Subject: Re: Fw: Fw: Re: Reminder for Refund
    >>> >>
    >>> >>
    >>> >>
    >>> >>
    >>>
    >>> >>
    >>> >>
    >>>
    >>[protected][protected][protected][protected]
    >>> >>
    >>> >>Subject:
    >>> >>Re: Fw: Fw: Re: Reminder for Refund
    >>> >> From:
    >>> >>"ashok shukla"
    >>> >>To:
    >>> >>[protected]@irctc.co.in
    >>> >>
    >>> >>To:
    >>> >>[protected]@irctc.co.in
    >>> >>CC:
    >>> >>"care" , "tdrprocess"
    >>> >>
    >>> >>
    >>> >> Reminder
    >>> >>
    >>> >>Dear Sir/Madam,
    >>> >>
    >>> >>This is regarding to our balance refund amountas
    below mail, I Have
    >>> knowleged to you that as per your mail on dated 1/01/2009
    that at the
    >>> time of my journy Train was cancelled and you have sent a
    letter to
    >>> railway regarding to this refund and you insurred to me
    that the
    >>> balance amount will be credited to our card account early
    but till
    >>> date i have not recieved any information from your side
    nor my refund
    >>> amount. so you are requested to please arrange to make the
    balance
    >>> payment as soon as possible. This is very serious matter
    that you are
    >>> not giving any responce regarding this. This is last
    information from
    >>> my side, if I do not recieve any responce I will go to
    consumer
    >>> court. This is for your kind information and necessary
    action.
    >>> >>
    >>> >>Regards
    >>> >>Ashok Kumar Shukla
    >>> >>[protected]
    >>> >>
    >>> >>
    >>> >>On Sat, 28 Feb 2009 ashok shukla wrote :
    >>> >> >
    >>> >> >
    >>> >> >Dear sir/madam
    >>> >> >This is fourth reminder regarding balance
    amount refund.But i
    >>> have not received any information from your side till date
    . So i am
    >>> requested to you please arrange to refund balance amount.
    >>> >> >
    >>> >> >
    >>> >> >Regards
    >>> >> >ASHOK SHUKLA
    >>> >> >[protected]
    >>> >> >
    >>> >> >
    >>> >> >Dear sir/madam
    >>> >> >
    >>> >> > please see the matter and do needfull as
    soon as possible. i am
    >>> waiting for your reply.
    >>> >> >
    >>> >> >Regards
    >>> >> >Ashok shukla
    >>> >> >[protected]
    >>> >> >
    >>> >> >
    >>> >> >Dear customer,
    >>> >> >
    >>> >> >Sorry for the inconvenience. Kindly note that
    your refund amount
    >>> of Rs. 735/- against PNR No. [protected] has been advice
    to your bank
    >>> on dt.21.09.08. For remaining refund we are sending 1
    letter to
    >>> Railway on dt. 01.01.09 stating that the train was
    canceled at the
    >>> time of your journey with all the papers pertaining to
    your refund
    >>> case As soon as refund, if any, received it will be
    credited to your
    >>> card account..
    >>> >> >* *Regards,
    >>> >> >
    >>> >> >Shiraj Ahmad
    >>> >> >[protected]@irctc.co.in
    >>> >> >Ph:[protected]
    >>> >> >
    >>> >> >
    >>> >> >
    >>> >> >ashok shukla wrote:
    >>> >> >>Dear,sir/madam
    >>> >> >>
    >>> >> >>This is regarding to PNR NO-[protected]
    .This ticket was
    >>> cancelled by TDR file reference no.ekt-[protected]
    dated 30/08/08
    >>> due to train was late 7 hours,but i have recd. only half
    payment
    >>> against full payment.As per your instructions I have
    mailed to
    >>> tdrprocess regarding the said matter but I have not
    recieved any
    >>> responce from there, so please see the matter seriously
    and do
    >>> needful as per rules. This is third time reminder mail I
    am sending
    >>> to you.
    >>> >> >>
    >>> >> >>
    >>> >> >>Regards,
    >>> >> >>Ashok Shukla
    >>> >> >>[protected]
    >>> >> >>
    >>> >>
    >>> >>
    >>> >>
    >>> >>
    >>>
    >>> >>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>
    >
    >
    Aug 14, 2020
    Complaint marked as Resolved 
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      S
      Sasivengatesh
      from Chennai, Tamil Nadu
      Nov 24, 2009
      Resolved
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      Resolved

      Today i tried to book ticket from Chennai central to Erode and Chennai central to Coimbatore. I entered into the payment gateway and once i gave pay it shows some page without any proper link or proper message. But the payment got deducted from my account. And i tried to relogin to the website it shows service unavailable. And again i tried to book the ticket second also i got the same page and the amount is also deducted from the account. Totally i lost 1176Rs.(639 + 537) . At last i booked the ticket in WL37 & WL38. Here with i attached the page screenshot which i got from the website. I want you to file a case and stop IRCTC website immeditily and stop do the needful to the public. I hope u received the performance related complaints day to day. Public are facing problems and the agents are getting profits. So take necessary action immeditily.
      +1 photos
      Aug 14, 2020
      Complaint marked as Resolved 
      Can somebody from irctc teach me how to book tickets from a blank webpage? Thats what I am seeing whenever i try to book tickets on tatkal.
      IRCTC is totally waste site Indian railway should through it away and launch their own portal

      IRCTC — Poor website performance

      Indian Railways website (www.irctc.co.in) was so pathetic which works fine only once a blue moon.

      It takes so long to login, most of the time website will be down. And the performance of the site is deteriorating day by day. It takes more than 30 mins to just book one ticket. Forget about booking tatkal on irctc it never happened to me.

      Please take action. Fix the problems.

      IRCTC — Poor performance of website

      Sorry,Connection Problems Please try again-200. This the frequent message i get from IRCTC website while booking. Please improve the quality of railway service.
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        M
        Muskaan
        from Chennai, Tamil Nadu
        Nov 24, 2009
        Resolved
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        Resolved

        Hi,

        I am a regular traveler and use IRCTC for booking online tickets. But, I have seen that Tatkal reservation is all mess. It’s merely an application only for name sake.

        The application will work fine before 8 am and the moment the tatkal reservation time starts, it stops working. I have tried on multiple occasions for different trains and multiple times but its all same. When the game is all over and there are no tickets left then it will start working.

        But, what the use…?

        There are no more tickets left.

        Its all IRCTC corrupted employees, Indian railways booking counter employees and Travel agents who are making money by black marketing the tickets and making fool of this system.

        Hope there is any one in this country who can solve this problem.
        Aug 14, 2020
        Complaint marked as Resolved 
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          R
          ravikant ahuja
          from Delhi, Delhi
          Nov 24, 2009
          Resolved
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          Resolved

          Hello All,

          Myself Ravikant Ahuja, i booked train ticket thru www.irctc.co.in , which I cancelled on the date of train as train was late for more then 7 hrs. I had i file TDR already with irctc but no responce came yet its already 6 months (approx). please find below the detail of ticket booked.


          waiting for positive responce
          my contact no. [protected]

          Ravikant Ahuja
          +1 photos
          Aug 14, 2020
          Complaint marked as Resolved 

          irctc and indian rail — ticket cancelation

          i have booked e ticket PNR No-[protected], train no -8234. date of journey 11/01/09
          but train is cancel due to some reason.i am trying for ticket cancelation but irctc and railway department both are not cancel my ticket then wat i do.


          amit pandey
          [protected]
          D.Sir,
          I cancelled ticket on[protected] at 8-00 P.M. at Sujangarh Station (Dist - Churu, Rajasthan) P.N.R. No.
          [protected] Train no. 2984 by T.D.R. (due to mistake in computer) no. 731160 Dt.[protected] Ticket Amt. Rs. 1192/- Reservation Ticket No. 48343533.
          till date i have not received the refund amount of cancellection ticket.
          pl. look in to matter and refund my amt.
          thanks for kind favor.
          i am not able to book tickets using debit card no.[protected]
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            R
            Rohitkumar Sangolkar
            Nov 23, 2009
            Resolved
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            The site seems to be useless, as most of the times it doesn't work. And specially when I tried to book my tickets in tatkal I log into irctc from 6 am morning but as soon as its 8 am the server goes down and remains down for 5 minutes and finally when the page opens reservation status is reached 100+ waiting.
            I would suggest its better to close this site, because anyways its of no use. Rather provide the phone numbers of agents so that it would be a straight deal.
            WHY TO SHOWOFF RIGHT??????
            Aug 14, 2020
            Complaint marked as Resolved 
            True the same has happneded with me also many a times. It seems they are running some racket. they close the tatkal reservations for general public and they themselves do the reservation from back door. :( chrging some extra money.
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              R
              RAMACHANDRAN PADMANABHAN
              from Patiala, Punjab
              Nov 23, 2009
              Resolved
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              Dear Sir,
              I have booked through IRCTC and am a Senior Citizen also. But unfortunately all the three times it was allotted Upper Berth vide PNR Nos.[protected];[protected];[protected] dt.11.11.2009.

              I hav to cancel the above e-tkts with a loss and more to that my money not yet deposited back into my account.

              I am here surprised about the railway booking package logic about allotting Upper berth to senior citizen. on 13th I went to booking counter and appraised with the booking clerk for allottment of at least middle berth and got it !

              Hence kindly look into my complaint and repay me the amount loss due to cancellation of three PNRs coz no fault on my part. The top most priority may be given to get lower berth for the deseving people.

              Yours faithfully,
              R.Padmanbhan
              55/3 East St. I-Cross,
              South Balabagya Nagar,
              Tirunelveli - 627001.
              [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Sir,

              Recently the railway advance ticket booking counters have been shifted to new entrance in Tirunelveli Junction railway station.

              It never planned with humanitarian consideration to make it easy for the physicallly challenged traveller and senior citizens.

              Like that here in this railway junction, theres no slope route facility for the aged travellers and senior citizens for crossing the platforms through bridges with ramps!

              No ramp or slope path made here which will facilitate such category of travellers to book their tickets in advance.

              Will the authorities take some step to implement such facility here ?

              Thanking you,

              Yours faithfully,
              R.Padmanabhan
              55/3 East Street, I-Cross
              South Balabagya Nagar,
              Tirunelveli - 627 001
              [protected]
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                C
                Christopher H
                from Chennai, Tamil Nadu
                Nov 22, 2009
                Resolved
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                Resolved

                I try to book a train ticket under TATKAL. normaly TATKAL booking will open at 8am. when i try to book at 8am it says," sorry tatkal booking open after 8hrs" even at 8:20 also the same message, after it comes up with Waiting list 50" what stupit is this?. Bloody . This is purely Southerrailway FRAUD.they sell the tickets for the Agency with some commissions.

                WHO WILL TAKE ACTION ON THIS?
                Aug 14, 2020
                Complaint marked as Resolved 
                i am also facing the same problem for the past 1 year. ONLY GOD CAN TAKE ACTION
                IRCTC and The agents are definatly involved in this this seems to be a very technical fraud there must be the IT teams who manages the IRCTC portals also invloved in this . really all are & corrupts,

                They must be only giving acces to the Agnet IP address and limited access to public site.or blocking the public portal till all ticke gets booked.

                Ths is happening from so many months but nobody pays attention to this because Ministers & Beurocraft s doesnt required to book the tickets online. this will keep on happening. we will keep on crying always.
                I completely agree with the opinions given by Christopher H, chadraprakash and mady403. I am aware that your article is three years old. However, the situation is the same in this front even after so many years. This indicates the extent of corruption and why India can abandon its utopia of transforming itself as developed economy. These hooligans are vexing the very customers who are responsible for their existence in order to earn underhand money. I would not go to the extent of stating that these hooligans ought to be paraded naked in front of the very public they have been harassing. Having said that, what choice do we have?
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                  S
                  Shyam Sunder Das
                  from Jodhpur, Rajasthan
                  Nov 21, 2009
                  Resolved
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                  Resolved

                  Dear Sir,

                  I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if I give the right answer. Please send my password to the email address associated with the user ID " S. S. Das", by Sunday. My train is on 27th of November.

                  I wish you'll look into the matter seriously, and help me.

                  Thanking you,
                  Shyam Sunder Das
                  +91 [protected]
                  gdas.[protected]@gmail.com
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear Sir,

                  I am forgot my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                  Please Look In To The Metter.

                  Waiting Your Positive Reply.

                  Thanks & Regards
                  Hemal B Chhatrala
                  +91 [protected]
                  hemal.[protected]@tatachemicals.com
                  mangai yarkarasi's reply, Feb 17, 2018
                  i m also sufferd att he same
                  i forgot my password n the user id...please send me my password n username to my mail id
                  manohar vaishnav's reply, Nov 17, 2017
                  Reply my I'd and password
                  please send my user id and passward
                  thanks for this facility in irctc
                  Hi,

                  I have forget my irctc password and i don't know what question i have chosen too. What should i do.

                  Regards,
                  sujeeth
                  Respected Sir,

                  I have forgotten my user id and password, having booked a ticket which is to be cancelled.

                  Awaiting for a solution eagerly, , ,


                  regards,

                  sudarsanan
                  as i had forgot my user id and password to cancel my ticket what can i do . please send me the user id and password to the my mail id
                  Hi

                  I'm ramakrishna. I forget my password in irctc account.i change my password but i cant access my accoutn.


                  regards
                  rk
                  Respected Sir,

                  I have forgotten my user id and password.
                  Awaiting for a solution


                  thanks & regards

                  abhijit rathod
                  password, user id
                  dfhaklfhkjlfnlk;asjdf
                  ihave forgot my irctc password and ido not know what question i have chosen too what should i do
                  Hi,

                  I could remember my userid, but forgot password for IRCTC site. Could you please help me to get it soon. because I have to know the status of my ticket(waiting list). Journey date is 5th June, 2009.

                  Thanks in advance.
                  respected sir,
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 15th of june. waiting for ur help and support as soon as i can.
                  thanx n regards
                  neha
                  Respected sir,

                  i forgot my user id and and . please help me and send my user id name (on irctc) on my Yahoo id
                  sir
                  I forget my login Ide and Password and sir now im so disturb
                  sir please send my login ide and password on my ide [protected]@gmail.com as soon as possible
                  kindly send me immedatly

                  thanking you..
                  respected sir,
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 3rd August. waiting for ur help and support as soon as i can.
                  thanx n regards
                  Ela
                  i have forgotton my id and password. i also could not recognise my question too . kindly elp me by sending the same to my e mail


                  thanks

                  r.thyagarajan
                  Respected Sir/Madam,
                  I forgot my user id and password.I dont also remember the question what i had chosen.But previously i had booked a ticket for 25th of september but hadn't taken any printout of the ticket.
                  So, i request you to foreward me my usernameand password to my personal mail.
                  i.e sarthak.[protected]@gmail.com
                  sir,
                  i forgot my password and have no idea what question i gave.. kindly help me..
                  divya
                  respected sir,
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 3rd August. waiting for ur help and support as soon as i can.
                  thanx n regards
                  kavitha
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 16.10.09. waiting for ur help and support as soon as i can.
                  thanx n regards
                  kavitha
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 16.10.09. waiting for ur help and support as soon as i can.
                  thanx n regards
                  kavitha
                  i forgot my username .plz send my username on m email address
                  Can someone let me know how to get my password back... i donot remember my security question... plzzzzzzz help me out...
                  I need to cancel my ticket and i have forgotton the password and the question also ...
                  Please send me the password details for my irctc login .
                  Login is rishujando
                  My travel schedule is : 17th Oct 2009
                  i forgot my password n the user id...please send me my password and username to my mail id
                  Respected Sir,

                  I forot my Login ID as well as Question which I had selected in case we forget password. I had booked my e-ticket which I want to print now.
                  Waiting for ur help and support.

                  Thanks & Regards,
                  Hitesh
                  Sir,
                  I forgot my password and the email i provided there is not working. i know my username and i want to know my password.
                  Or else i want to change my email id i have provided there
                  Please help me
                  I have a ticket which needs to be printed

                  Thanks
                  Satyadeep
                  i want to change my password how to change it pls tell me
                  Sir i hav forgotten my user id. Plz send it to my email address.
                  Sir i hav forgotten my user id plz send it to my email
                  i forget my user id and password
                  i have forgot my user id and password
                  I forgot my Password for Irctc site. i know the user name but i forgot the password. i dont know what question i put and the answer. i need to know the status of the tickets. what should i do now. if anyone knows please reply to this

                  thanks in advance
                  y srikanth
                  dear sir,

                  my irctc user id is PNS12345.. I forgot my password and secret question also..

                  i provided my mail id..please send me password ...

                  PN sivaraman
                  i forgot my login password and even if i am giving right answer to security question it's displayed that"YOUR PASSWORD COULD NOT BE RESET".
                  kindly send me my password on my email id.
                  my user name is "chootke "
                  Respected sir,
                  I could remember my userid, but i have forgot password for IRCTC site.I dont no also remember the question what i had chosen.
                  But previously i had booked a ticket for 5th of January2010. but hadn't taken any printout of the ticket.
                  Could you please help me to get it soon.

                  my mail id:brahmaiah.[protected]@gmail.com

                  Thanks & Regards
                  brahmaiah.g
                  91+[protected]
                  Hi
                  I forgot my password.plz send me the details of my account.i am alos forgot my security question also.please send me a mail to my email address.
                  [protected]@gmail.com


                  Regards
                  Mahesh
                  Please reset my password and send me an email.

                  Regards,
                  Praveen.
                  My username is artikamath. I forgot my password.
                  Pls mail me my password.
                  Forgot Login Password
                  Dear Sir,

                  I am forgot my password.
                  Dear Sir,

                  I am forgot my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                  I want to rejoin

                  Please Look In To The Metter.

                  Waiting Your Positive Reply



                  thanking you,
                  Forgot my irctc email id
                  ihave forgot my irctc password and ido not know what question i have chosen too what should i do
                  Dear Sir,

                  I am forgot my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                  Please Look In To The Metter .

                  Waiting Your Positive Reply.
                  I am unable to login into IRCTC site. i was tried to reset my password but it was not allowing to me change the password even i had entered the correct answer for Hint question. it is giving the error like Your password could not be reset. Please suggest me the way to reset my password.
                  Hi Sir,

                  Accidently or something has hapened, thats why I am not able to login to my irctc login account with the same password., might be someone has chnaged and I dont remember security question.

                  Can I get my password emailed to me at the email ID I have registered in IRCTC account as soon as possible.
                  I have booked ticket which I have to cancel.

                  Thanks,

                  Priyashil Gupta
                  Hi,
                  I forgot my password and security question.
                  How can I recover my password?

                  Thanks and Regards
                  [protected][protected]
                  Rajkumar
                  Any one got any reply to these posts? or simply are we waisting our time?
                  i have registerd in irctc i m putting correct password but i cant accsses
                  i have registerd in irctc i m putting correct password but i cant accsses
                  and i m putting correct que and ans then also it doest work plz help me its urgent

                  thanks & reply soon
                  rajesh [protected]
                  i m forgot my password when i reset my password message show : your password could not be reset. why!
                  plz suggest other way...
                  i forgot my password and i forgot the security question also...in my knowledge i am giving the correct password...i accessed my account last week only...pls help me in getting it...i have a ticket schedule on 13th Mar 2010...i have to take printouts...pls help me as soon as possible...mail me at "sharma.[protected]@gmail.com"

                  thanking you,
                  Pramita Sharma
                  dear sir,
                  i forgot my password and my secret question too please send me the relevants.
                  i had entered the password but the account did not opened. when i clicked the forgot password and answered the question my password was sent to my mail but the password was different . how this happened?
                  respected sir,
                  i forgot my user id and password and i have also entered an incorrect mail id in my IRCTC profile. please help me to cancel my e-ticket as soon as yo can as my travel is scheduled on 22nd april. waiting for ur help and support as soon as i can.
                  thanx n regards
                  Anand Mohan Jha
                  sir,
                  i have booked the ticket but now i forgot my password please tell me how i can solve the problem, i know the user id and secret question. when i typed the secret question it said your password is reset and have been sent to your e mail i dont which mail it gone kindly tell me any other solution.
                  Hello Sir,

                  I am trying to change my irctc password and I have gone to forgot password but after providing the details the wizard has shown that password cannot be reset.And I cannot access my account with previous password also So, I request you to tell me the procedure so that I can use my old password or Procedure to change my password at the earliest because I have to cancel my ticket with in 2 days to bangalore

                  Awaiting for your reply

                  Regards
                  Chanda Sudarshan Rao
                  [protected]@gmail.com
                  [protected]
                  sir,
                  i had forgotten my password.whenever i try to reset my password it says your password could not be reset.
                  my user id is --- xenialuv

                  thanks..
                  saurabh kartikay
                  [protected]@gmail.com
                  I am Pavan. I forgot my IRCTC password. I tried generating new password from "Forgot password" link. Got this message on giving correct user Id n security answer "Password has been sent to your email id", its been more that 14hours and im yet to get new password. My train is scheduled tonight at 8.00pm.
                  Please give me some working customer care number. The customer care numbers given on IRCTC home page are all broken.
                  i forgot ma password and security question, plzz help me as soon as possible
                  Dt:10.07.2010

                  Sub: Forgot my password.

                  User name: dapraveen
                  password:--------

                  I forgot my password, Please send me my password to my mail id it is secure.

                  Praveen.
                  praveen.[protected]@gmail.com
                  sir,
                  i forgot my sun direct password how to login sundirect
                  by
                  rafi
                  sir i have forgot my password, even i give correct security code its sayin incorrect... i have to cancel my ticket.pls mail me the password sir.. my id is jahith_90. and my email id is [protected]@gmail.com
                  sir i forgot my user id and password please send it to my mail id . i am booked tickets throw that mail id but i can't take printout . please help me
                  Dear Sir,

                  I am forgot my password.
                  I am trying to find my password through forgot password wizard.
                  But this wizard say's, your answer is incorrect, even i give right answer.

                  Please Look In To The Metter.

                  Waiting Your Positive Reply.

                  Thanks & Regards
                  Sachin Mangalkar
                  [protected]
                  [protected]@rediffmail.com
                  Hi sir,

                  My user name is : jvv177, but i forgot both password and question to recover the password.
                  I have booked E Ticket. How to take print? is it ok to take print which I got mail?

                  Please help me.

                  R Seetaram Rao
                  seetaram.[protected]@gmail.com
                  [protected]
                  I DHANANJOY DAS, MY LOGIN ID- AHUPD9688G, FORGOT MY PASSWORD AND SECURITY QUESTION. PLZ. SEND MY PASSWORD ON MY EMAIL ADDRESS AS SOON AS POSSIABLE.

                  THANKING YOU,

                  DHANANJOY DAS
                  EMAIL ID- [protected]@yahoo.com
                  IRCTC LOGIN ID- AHUPD9688G
                  I, Kakali Das, My Login Id- ATRPD7805Q, forgot my password and security question. Plz. send my password on my email address as soon as possiable.

                  Thanking You,

                  Kakali Das
                  email Id- [protected]@yahoo.com
                  IRCTC Login Id- ATRPD7805Q
                  MY USER ID IS-
                  1-bcskumkum
                  2-bcs102611
                  my both id are not opening.i remember both password very confirmly. both password are same. i have booked a ticket which has to be cancelled.pl help immediately.
                  in both id- e-mail address & MOBILE NO ARE SAME

                  REGARD

                  BC SRIVASTAVA
                  MOB NO- [protected]
                  e-MAIL- [protected]@iffco.nic.in
                  Hi

                  i forgot my login password and security question. my username is prwarrier3
                  could you plz help me to get it soo.
                  my e-mail id: [protected]@gmail.com

                  regards
                  parvathy.
                  sir,
                  i forgot my password and have no idea what question i gave.. kindly help me..
                  my user name is prwarrier3
                  e-mail id: [protected]@gmail.com
                  Hi,
                  I fogot my passord and also the question i gave during creating the ID.But i got my mail to my mail box having the tickets's PNR number.
                  PNR NUMBERS ARE : [protected] and [protected]. kindly send my tickets to my maild IS ASAP. ID : [protected]@infosys.com
                  i am not able to login in to my irctc account even with my right id and password moreover iam not able to reset my password also even after answering the security question correct.


                  kindly help me out.
                  mehwash hasan
                  [protected]@gmail.com
                  kkkuvxttunbfrtahhau
                  i forgot my password and have no idea plz... plz... kindly help me divya
                  sir,
                  i forgot my password and have no idea what question i gave.. kindly help me..
                  I could remember my userid, but forgot password for IRCTC site. Could you please help me to get it soon. because I have to cancel few ticket.
                  Thanks
                  Dear Sir,
                  i have given correct user id and password but it shows invalid user id and password. Please kindly take this request. i already booked 5tickets using that user id and password but now, it is not opened.my email id is [protected]@tandbintl.com.Please reply me sir.

                  Sowjanya
                  respected sir,
                  i forgot ma user id and ma password.
                  plz...mail ma user id and password on ma id..plz...its an request as my journe is sheduled on 8 aug and i wants to cancel the ticket help me plz., ...
                  ma id is
                  prabhakar.[protected]@gmail.com
                  [protected]
                  regards & thanks
                  I forgot the irctc password but i remember the login id and i try to retrieve the password by the option provided at the bottom, after entering the necessary information it notified that the necessary information is send to your email id. but i not yet received any email about it. And i tried by calling to customer care they said to send the email to [protected]@irctc.co.in. after emailed about my problem also i not yet received any email regarding the problem. so please understand my urgency and send me the solution.
                  Respected Sir

                  I forgot my ircrtc Password and Password Questions as well.
                  Here is my details :

                  UserID : rajanguru
                  EmailID : [protected]@yahoo.co.in

                  Please reset my password and send me the password to my emailID : [protected]@yahoo.co.in
                  as I have to take print outs and cancel few other transactions.

                  Thanks,
                  Gururajan.
                  Respected sir,

                  I forgot password and I have also entered an incorrect answer to Secret question. Please help me to log in and cancel my e-ticket.

                  User Id - BITHIKA
                  E-mail Id - sk.[protected]@yahoo.com
                  Dear Sir,

                  I am forgot my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                  Please Look In To The Metter.

                  Waiting Your Positive Reply.

                  Thanks & Regards
                  ALLAM NUTAN
                  +91 [protected]
                  METROSTUDIO.[protected]@GAMIL.COM
                  My username is sudarvilla. I forgot my password.
                  Pls mail me my password. It is very urgent
                  Hello,
                  I have forgotten my irctc login password and so unable to cancelled one of my scheduled ticket.My user name is :way2tour .Its really urgent please provide me my password on my mail id on which the ticket confirmation goes.
                  Thanks
                  Ashutosh Pandey
                  Hi,

                  I could remember my userid, but forgot password for IRCTC site. Could you please help me to get it soon. because I have to cancell my ticket journey date 23.08.2010 & 25.08.2010.
                  Thanks in advance.
                  Anil Bajpai
                  [protected]
                  anil.[protected]@wipro.com
                  Respected sir
                  i am forgot my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR ANSWER IS INCORRECT,


                  Waiting Your Positive Reply.

                  thans and regards
                  G VIVEKANANDA
                  [protected]
                  [protected]@yahoo.com
                  [protected]@yahoo.com
                  Hi Sir/Madam,

                  I forgot my password and I could not complete the mandatory fields in forget password section.
                  Please kindly send me my PASSWORD.
                  My Used ID : Sateeshvfx
                  Email : [protected]@gmail.com

                  Thank You Sir...
                  sir
                  i have forgooten my password on irctc and cannot even recall my security answear...i need to cancel my reservation dated 10th sept...its really urgent sir...hope to hear from you soon..
                  user id- danish_ah
                  email id- [protected]@gmail.com
                  Hello concerned irctc person
                  Give atleast 1 solution out of these 100 compliants
                  How to get forgotten login username and password
                  I want to change my IRCTC password.
                  Dear Sir,

                  I have forgotten my password.
                  Iam trying to find my password through forgot password wizard.
                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                  Please Look In To The Metter.

                  Waiting Your Positive Reply.

                  Thanks & Regards
                  Ankita Shrama
                  +91 [protected]
                  [protected]@rediffmail.com
                  i have forgot my user id and my pnr is also in that id and my travel date is 14 oct 2010 so plz as soon as possible plz help me out otherwise i will face problem

                  it is my heatly rqst to u that plz provide me my user id i will be so thankful to u...

                  waiting for ur response...

                  thanks n regard
                  amandeep kaur
                  Respected Sir/Madam,
                  I forgot my user id and password.I do'nt also remember the question what i had chosen.But previously i had booked a ticket for 5th of november but hadn't taken any printout of the ticket.
                  So, i request you to foreward me my user name and password to my personal mail.
                  i.e [protected]@gmail.com
                  Dear Sir/Madam,
                  I have forgotton my password, for which I am unable to open my irct reservation side.
                  I therefore request you kindly convey me the forgotten by my Email which is mentioned below.
                  Y.F
                  dt.12.11.2010 Gobardhan Das
                  My E.mail address. [protected]@gmail.com
                  Respected Sir/Madam,
                  my previous password was 1/2/3/4/5 it is correct but now by using this password I am unable to logon my site. kindly help me and provide me a new password for which i shall be able to logon my site.thank you.
                  Y.F
                  Das gobardhan
                  my email id ( [protected]@gmail.com )
                  Respected Sir/Madam,
                  I have forgotten my lo gin password kindly convey my password please.
                  Y.F
                  dasgobardhan
                  Respected Sir/Madam,
                  I Sir Gobardhan Das I have forgotten my irctc passenger reservation lo-gin password kindly convey me my forgot password or any new password.
                  Thanking you
                  awaiting for your positive answer
                  Helpful
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                    P
                    Prabhat Kumar Verma
                    from Pune, Maharashtra
                    Nov 20, 2009
                    Resolved
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                    Resolved

                    Hi ,
                    I want say that IRCTC site should be permanent close on 8:00AM to 9:00 AM. Since it is standared time for tatkal booking and in this time if any one can book ticket he will not success. Because upto this time the IRCTC site always shows "Service unavailable". I dont think so IRCTC is planning to use any Load Balancer for this time.
                    Can IRCTC guys tell me that they are thinking any thing for this time.

                    Please peaople escalte this upto IRCTC prople.

                    -Prabhat
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      M
                      mithun kamerkar
                      from Mumbai, Maharashtra
                      Nov 20, 2009
                      Resolved
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                      Resolved

                      when I try to book indian railway ticket online. The ticket booking is allowed only after 8 A.M. And when I try to book it, for next half hour or so, it does not allow me to book ticket saying "services unavailable". And when after half hour when it allows me to go ahead with booking / shows page, all the tickets in tatkal quota are alloted and sold. Its easy on behalf of railways to say that all the people try to book at the same time, therefore the server is flooded and hence some clients face problem for booking. But on other side I suspect there is a racket going on, between railways booking / IT staff and ticket booking agents. They might be blocking common people from booking tickets purposefully for some time, so that ticket agents get and advantage in booking the same.
                      OR alternatively it can also be concluded that the servers are not effectively managed and is not capable to handle lakhs o[censored]ser enquiries/booking requests at the same time. Hence there is a need to upgrade server capacity and/or to upgarde overall infrastructure/technology.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Hi,

                      I totally agree with the above comment. If the servers are flooded with lakhs o[censored]sers at the same time then how come the server says "Service not available after making the payment "which automatically goes to the failed transaction state" which is a real pain. IRCT should enhance its service or should have a control on their agent booking. Citizens cant afford to spend money on failed transactions.

                      thanks
                      Kumaran
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                        S
                        Sachin Agarwal
                        from Mumbai, Maharashtra
                        Nov 18, 2009
                        Resolved
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                        Resolved

                        Dear Sir,

                        Here i m sachin agarwal from bhilwara.On behalf of all pepoles of Rajasthan & MP i want to tell u a problem in train reservation of train no 9656.
                        As above From 1st nov railway expand the train 9656 from Ajmer JN to Bhopal JN which was previously running between Ajmer Jn to Ratlam Jn. IRCTC/Railway starts the train from 1st nov but doesnt updated its server so upto 7-8th nov pepoles are not able to book ticket for bhopal.After much complaints railway updated its server for return train (Bhopal JN to Ajmer Jn 9655) but upto 18th nov railway doesnt updated its server for train 9656.the train 9656 is showing only from Ajmer to Ratlam which is running between Ajmer to Bhopal..So one who wants to travel Ajmer to Bhopal Have to Buy ticket to Ratlam and then get his own setting for afterward journey..

                        I[censored] can send our plea to Railway about the following problem we will be very thankful to u.
                        I have mailed about this problem to railway but there is no responce.

                        Regards

                        Sachin Agarwal
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        IRCTC — reservation problem

                        Whenever i try to book throuh IRCTC in Plan my tavel page after filling up all the necessary fields it saying unable to retrive train list... so that i cant reserve ticket
                        dear sir,
                        irctc logine dos not available in the every morning we can not
                        able to book ticket online this problem is come daily irctc site hanged inthe morning . but irctc dosnot taken any action for resolve this issue.
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                          P
                          pabba sunny
                          from Mumbai, Maharashtra
                          Nov 13, 2009
                          Resolved
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                          Resolved

                          on 23-10-09 we were suppose to go to Hyderabad.But because of the pipeline which has fallen in thane made our journey cancelled n the train has departured from kalyan instead from cst.The refund money we were suppose to get.We didn't got yet.The ticket details are as follows pnr no:[protected]. transaction id :[protected] passengers were.1.jayasree,2.soumya,3.swathi.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          On 30-11-09 I was supposed to travel from Mangalore Central to Bangalore City by train no.6518 Yesvantpur Express. Since I was in waiting list I could not perform the journey on that day. When I tried to cancel the ticket I got the message that wait listed ticket can not be cancelled. The details of Ticket are indicated below.
                          PNR NO: [protected]
                          Transaction Id::[protected]
                          Refund of the amount I am supposed to get.
                          I am sorry to state that on 9 February 2010 I have booked for my AC 2 tire Ticket for HOWRAH JN(HWH) to GUWAHATI(GHY) vide Pnr Number [protected], Transaction ID [protected] for journey to be started on 20 March 2010.
                          The Railway authority could not provide any accomodation due to their allotment to the pre-ocupied Head Quater Quota or may be other reasons as may be seen by calling final chart as published on 20March2010.
                          Further, I am to state that after elapsing of 119 hours from the time of chart preparation as on (Saturday, Mar 20, 2010 at 11:50 AM) IRCTC could not arrange to refund the amount as due to me resulted in loss of interest on my account since 9 February 2010 to till date. It is my hard earned money no body has authorised to use my fund. Accordingly, I have submitted my claim (Wed, Mar 24, 2010 at 10:12 AM) towards loss of interest.
                          In reply dated 23 April 2010 (5.30 pm) Shri Naresh Singh representative of care/irctc stated that "the same will be refunded to your respective account shortly" and advised me "requested to use the Refund status Tracking service Provided by the IRCTC. Select the <Refund Status> link in the left panel under <My transaction>. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password". Accordingly, I checked the site and found that refund approved but no money has been credited in my account.
                          Instantly, I requested to submit standard time required to process refund considering the time taken to debit my account at the time of booking of a ticket by IRCTC. Further, in reply dated 24 April 2010 (7.08 pm) Mr. M Haque another representative of IRCTC, stated "Kindly note that in a wait list ticket if all the passengers remains wait list even after chart preparation, then the customer need not to apply to IRCTC for cancellation and refund. Cancellation will be executed by the system automatically after chart preparation and refund will be credited with in 4 to 5 working days electronically in the respective account".
                          Considering reply dated 24 April 2010 (7.08 pm) and Comments in this site as appeared regarding delay in refund on 25 April 2010 (9:49 AM ), I enquired that "who has fixed the 4 to 5 working days to credit refund in the respective account and asked the name of authority to fix the stated standard quoting the order No and date". Further I am to state that penalty provision or clerical charges is as per decesion of Ministry of Railways. However, whether the standered time 4 to 5 working days to credit refund is approved by the Ministry of Railways. In addition it is to be submitted that the Railway Authority/IRCTC debited Agency Charges, Fare and interest/service charges by the Bank instantly on the date of booking the ticket. Moreover, Railway Authority will also deduct an amount in the name clerical charges. Then why the Railway Authority/IRCTC will not consider the payment of loss of interest towards delay in refund of Principal Amount. In addition, fixing of 4 to 5 working days to credit refund in the respective account is not in favour of customer compare to instant debit of amount by the Railway Authority/IRCTC/BANK as IRCTC recovered Service charges from the Customer. As per Indian Contract Act No consideration no Contract. Hence why IRCTC will not entertain the reimbursement of loss of interest to the Customer.
                          The object of Railway Authority/IRCTC is to penalise to the the customer? Hence, again I have requested the IRCTC authority kindly entertain my claim towards loss of interest as incurred on my Principal amount.
                          Now I am to request through this site that loss of interest to the customer due to delay in fund should be a Rule for customer satisfaction and benefit by recovering the amount from the concerened employee/officer of Railway as a measure of penalty.
                          In addition the policy regarding allotment of booking on the name of Headquater's quota should be reviewed and removed immediately.
                          INB Commission
                          Sir,
                          As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commission was deducted from my SBT account without my authorization.. kindly do the needful to prevent any such incidences in future and to return my unnecessarily deducted money...
                          Date Description Ref. No
                          8oct 2012 TO TRANSFER INB COMMISSION of IGD2173634
                          DEDUCTED EXTRA MONEY OF RS 10 FOUR TIMES FROM MY SBI ACCOUNT PLEASE REFUND MY DEDUCTED AMOUNT ON OCT 8 2012 DETAILS ARE MENTIONED BELOW

                          INB COMMISSION OF IGD2730468 WITH REF NO. IGD2730468ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
                          INB COMMISSION OF IGD2738577 WITH REF NO. IGD2738577ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
                          INB COMMISSION OF IGD2738088 WITH REF NO. IGD2738088ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/
                          INB COMMISSION OF IGD2730964 WITH REF NO. IGD2730964ICB2849156 TRANSFERRED TO [protected] SBI IRCTC COMMISSION A/



                          THANKS JAI SHANKAR
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                            D
                            Dragon
                            from Vasai-Virar, Maharashtra
                            Nov 12, 2009
                            Resolved
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                            Resolved

                            It has been been my practical experience with the above site, while doing online booking (www.irctc.co.in), especially in TATKAL category.

                            Whenever I login on the site to do Tatkal booking, the site mysteriously depicts "Services Unavailable" message from dot 8.00 am to around 8.10 am. The same site works properly till 7.59.59 am and as soon as the clock strucks 8.00 am, we get the "Service Unavailable" message. And when the site comes up after some time, all we see is "Tickets Unavailable" or "Waiting Lists".

                            This has happened around 4 times with me. I can take 1 time as a coincidence, but 4 times is tooo may coincidences.

                            Also, there was a complaint in Newspapers, that many a time the servers are delibertely shut down by some dirty elements within the Railway itself, to let the big Online Agent have the tickets. How can anyone explain the facts, that in non peak time, tickets to the tune of 270+ be booked in 5 mins.

                            It;s time that the railways take notice of this. OTHERWISe shut down the bloody servers.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            This is exactly my experience. I have tried several times to book tickets. But at 08.00 a.m. the server of irctc mysteriously turns off with the message service unavailable. Whether tatkal booking or 90 days advance reservation, every time it is the same situation. Mrs. Mamata banerjee should do something to catch the culprit responsible for such fraud and punish him'her.
                            I got the message while trying to book tatkal ticket.

                            'Sorry we can book ticket after 08:00 Hours' .
                            - 08:00 Hours in which time zone ( Is I
                            - IRCTC does not display the current time ( So you do not have any chance to know when does the clock in irctc tick 08:00 )
                            - Service unavailable between 08:00 - 08:20 ( Here again a wild guess regarding 08:00 AM. do not know when it is )
                            - For some trains the tatkal seats available for the 4th day comes to 2 digits from a whopping 3 digit number (e.g In Konark Express, tatkal seats available for the 5th day is 167, but tatkal seats available for 4th day is 12 !!! . And you guessed it right tatkal seats available for 3rd is 2 digit waiting list number )
                            WHY THERE IS NO STOPPAGE OF RAJDHANI IN BARDDHMANN JUNCTION. IT CREATES A LOT OF PROBLEM FOR PEOPLE TRAVELLING IN RAJDHANI . ITS VERY BAD TO THINK THAT THERE ARE ONLY TWO STOPPAGE IN WEST BENGAL FOR RAJDHANI. I WOULD LIKE TO REQUEST YOU TO MAKE A STOPPAGE OF RAJDHANI IN BARDDHAMAN JUNCTION ALSO.
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                              Pronab K Sen
                              from Aizawl, Mizoram
                              Nov 12, 2009
                              Resolved
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                              Sir
                              I was supposed to board at Guwahati station The train No 2518 Garib Rath dated[protected] which was late by 9 hours than the scheduled departure time(21hrs) and was re-scheduled next day i.e. on[protected] at 06-30 hrs. I filed TDR for refund as the said train was late by more than 6hrs and was supposed to get back the full amount of my ticked according to the rules laid by the IRCTC . But till date I got refund only Rs. 293/-.I hereby submit the details of my ticket and refund and request You kindly to take up the matter and see that the IRCTC refund the total amount which it has promised.
                              Transaction Details
                              PNR Number [protected] Booked On [protected]
                              Transaction ID [protected] Ticket Type eticket
                              Class 3A Internet Service Charge Rs 20.00
                              Date Of Journey 22/8/2009 Ticket Charge Rs 587.00
                              Bank SBI Debit Total Rs 607.00
                              Train No 2518 Railway Zone IRCTC
                              From Station GUWAHATI(GHY) IRCTC Zone IRCTC
                              To Station KOLKATA(KOAA) Quota General
                              Ticket Details
                              S# Name Age Sex Coach Seat Res-Status
                              1 Pronab K Sen 51 Male G3 0021/ UB Booked
                              Reason For TDR : Train Late More Than Nine Hou
                              rs.
                              TDR Status : Admin Approved
                              Reference No : ekt[protected]
                              TDR Zone : ER
                              TDR Filing Date : 26-Aug-2009
                              Refund Details
                              Refund Status : Refunded
                              Refund Date : 30-Aug-2009
                              Refund Amount : Rs.293.00
                              I request you to take a quick action and do the needful.
                              Thanking You,
                              Yours truly,
                              Pronab K Sen
                              Trishna
                              Rilbong, Shillong
                              Meghalaya
                              793004
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Non refund amount Rs.259 as the train was late by 6 hours
                              Sir
                              I was supposed to board at osiyan station The train No 4060 JSM DLI EXPRESS dated[protected] which was late by 6 hours than the scheduled departure time(20.29hrs) and was re-scheduled next day i.e. on[protected] at 02-30 hrs. I filed TDR for refund as the said train was late and was supposed to get back the full amount of my ticked according to the rules laid by the IRCTC . I hereby submit the details of my ticket and refund and request You kindly to take up the matter and see that the IRCTC refund the total amount which it has promised.
                              Transaction Details
                              PNR Number [protected] Booked On[protected]
                              Transaction ID [protected] Ticket Type eticket
                              Class SL Internet Service Charge Rs 20.00
                              Date Of Journey 07/01/2010 Ticket Charge Rs 259.00
                              Bank SBI Debit Total Rs 269.00
                              Train No 4060 Railway Zone IRCTC
                              From Station OSIYAN(OSN) IRCTC Zone IRCTC
                              To Station REWARI(RE) Quota General
                              Ticket Details
                              S# Name Age Sex Coach Seat Res-Status
                              1 Dinesh Mali 28 Male S4 0054/ UB Booked
                              Reason For TDR : Train Late More Than Five Hours.


                              I request you to take a quick action and do the needful.
                              Thanking You,
                              Yours truly,
                              Dinesh Mali
                              [protected]
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                                P
                                pathros
                                from Thiruvananthapuram, Kerala
                                Nov 11, 2009
                                Resolved
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                                Resolved

                                BEFORE PASSENGERS ARE REDIRECTED TO BANK FOR MAKING PAYMENT THEY SHOULD BE ALLOWED TO SELECT THE BIRTH THEY PREFER.
                                I AM OVER SIXTY AND MANY A TIME I WAS ALLOTTED SIDE UPPER BIRTH AND I HAD TO CANCEL THOSE TICKETS DUE TO MY INABILITY TO CLIMB UP TO THAT BIRTH. IN THE PROCESS I HAD TO LOOSE MONEY I PAID TO BANK FOR THE ONLINE TRANSACTION.
                                IF I WOULD HAVE BEEN INFORMED THAT THE BIRTH TO BE ALLOTTED TO ME WOULD BE THE SIDE UPPER I WOULD NOT HAVE PROCEEDED TO MAKE ONLINE PAYMENT.
                                LIKE AIRLINES AND BUSES, IRCTC SHOULD PROVIDE SEAT SELECTION FACILITY.
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  S
                                  Saomya Soni
                                  from Pune, Maharashtra
                                  Nov 9, 2009
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I sent various mails to IRCTC, regarding my refund issue, but there is no response from them, initially they gave me a ticket number as if they are really going to work on it, later they didn’t even bother to reply my e mails. I called 3-4 times in IRCTC customer care number, but either they talk very rudely or they will hang up the phone.. first I thought that the phone got disconnected due to network issue but when it happened 3rd time then I understood that they intentionally hangs up when they do not want to answer or listen to you...
                                  It is worst to deal with IRCTC.

                                  My ticket id is [IRCTC #668780]
                                  Problem was -

                                  I booked an e ticket in Tatkal quota on date 08-Oct-2009 from Pune to Nagpur in train “2113/NAGPUR GARIBRAT” for Class: 3A and Date of Boarding: 10-Oct-2009 for two passenger and I paid Rs 1521.00 for the same. But I got a ticket with booking status as WL5 and WL6. As the ticket did not get confirmed until 9-Oct-09 I decided to cancel the ticket.

                                  I cancelled the ticket on date 9-Oct-09 at around 16:15 Hrs (prior to 24 Hrs from the time of scheduled departure).
                                  But there is a total refund of Rs 274.0/- and a deduction of Rs 1222/-.

                                  I tried to understand all the terms and condition but could not get much information about it, so I am bit confused if the amount deducted is as per rules or it’s a miscalculation.

                                  All required details are mentioned below along with the screenshot (attached) of my cancelled ticket with booking status of “WL”.
                                  Kindly, check if there is some miscalculation in the refund amount.

                                  Details required :-
                                  Transaction ID: [protected]
                                  PNR No : [protected]
                                  Train No. & Name: 2113/NAGPUR GARIBRATH
                                  Date of Journey: 10-Oct-2009
                                  Class: 3A
                                  Date of Booking: 08-Oct-2009 08:20:38 AM
                                  Date of Boarding: 10-Oct-2009
                                  From: PUNE JN(PUNE) To : NAGPUR(NGP)
                                  Boarding : PUNE JN(PUNE) Resv Upto: NAGPUR(NGP)
                                  Quota: Tatkal
                                  Scheduled Departure: 17:40*
                                  Total Fare : Rs 1496.00 Adult: 2 Child: 0

                                  Please help me in getting correct refund, or educate me with exact terms / conditions / rules due to which this much of money got deducted.
                                  All my mails and screenshots are attached here.
                                  +2 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  Train Ticketing — issuing improper ticket

                                  Sir/Madam,

                                  I've reserved a ticket today morning. I filled the reservation form to travel on train no 6221 which is on SBC at around 23:xx hours on 16/05/2008 and to board at KJM at 00:xx hours on 17/05/2008 up to MAS.

                                  But the person booked my ticket from KJM to MAS on 16th. I asked him about the date change. But he told that the date is the date on which the train starts on its origining station but it reaches KJM on next day. And he told that you can board the train the next day morning ie 17/05/208 morning 00:15 hours which is the expected time.

                                  My PNR NO:[protected]
                                  ticket no : 21759648
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                                    D
                                    dhariharaprasad
                                    from Bengaluru, Karnataka
                                    Nov 8, 2009
                                    Resolved
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                                    respected sir, iam just registering my complaint about the coach maintanence by irtc on my travel expierence. my trasaction id [protected] pnr no [protected] travel date[protected]. sir i and my co -passengers where sitting in our seats and it was raining heavily out side, when we reached vijayawada station. i fond lot of water enterering into our coach trough the windows[we were in the ac coach] all of our luggages got wet and some people slliped while walkking. we felt very bad about,the maintanence of the coaches.kindly note it was an very old coach on which we were traving so kindly take proper actions on these issues i hope we will get proper responce . thanking you, d.hariharaprasad
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      A
                                      archit chopra
                                      Oct 30, 2009
                                      Resolved
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                                      Resolved

                                      Hi

                                      My name is Archit Chopra and i had booked tickets on IRCTC site and most of the times , i faled to board the train or train late and other issues and i filed TDR for all the tickets but i have not received the refund for more than 10 months of filing TDR on IRCTC Website.

                                      1 [protected] [protected] 28-Jun-2009 Admin Approved -----No refund received yet---date of filing[protected]jun--2009
                                      2 [protected] [protected] 28-Jan-2009 Admin Approved [protected]no refund received yet--date of filing----28--jan----2009
                                      3 [protected] [protected] 27-Oct-2009 TDR Entered [protected]
                                      4 [protected] [protected] 26-Oct-2009 TDR Entered [protected]
                                      5 [protected] [protected] 22-Sep-2009 Admin Regreted
                                      6 [protected] [protected] 22-Feb-2008 Previous Record
                                      7 [protected] [protected] 17-Oct-2009 Admin Approved
                                      8 [protected] [protected] 11-Oct-2009 CCM Registered
                                      9 [protected] [protected] 07-Jan-2009 Admin Approved [protected]no refund received yet....date of filing-07-jan[protected]...
                                      10 [protected] [protected] 04-Nov-2008 GGM Approved
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Dear Sir,



                                      I have filled TDR file on date 20/11/10. which mentationed below. But till now i have not refund my money.

                                      So please take action .

                                      Transaction Details

                                      PNR Number: [protected]
                                      Ticket Type: eticket
                                      Transaction ID: [protected]

                                      Booked On:[protected]
                                      Class: SL
                                      Internet Service Charge: Rs 10.00

                                      Date Of Journey: 19/11/2010
                                      Railway Zone: ECO
                                      Bank: HDFC

                                      Total: Rs 932.00
                                      Train No: 2820
                                      Ticket Charge: Rs 922.00

                                      From Station: NEW DELHI(NDLS)
                                      Quota: General
                                      To Station: BHADRAKH(BHC)

                                      IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar

                                      Ticket Details


                                      S#
                                      Name
                                      Age
                                      Sex
                                      Coach
                                      Seat
                                      Res-Status

                                      1
                                      HRUSHIKESH BARIK
                                      54
                                      Male
                                      S9
                                      0033/ LB
                                      Booked



                                      2
                                      RASMITA BARIK
                                      24
                                      Female
                                      S9
                                      0036/ LB
                                      Booked

                                      TDR Details

                                      Reason For TDR: Train Late More Than Three Hou
                                      rs.
                                      TDR Status: TDR Entered
                                      Reference No: ekt[protected]

                                      TDR Zone: ECO
                                      TDR Filing Date: 20-Nov-2010

                                      Refund Status: Refund under Process
                                      Refund Date: Not Available
                                      Refund Amount: Rs.0.00









                                      Thanks & Regards,
                                      Himanshu Barik
                                      Ph. No. - +91-[protected]
                                      Dear Sir,



                                      I have filled TDR file on date 04/04/2011. which mentationed below. But till now i have not refund my money.

                                      So please take action .


                                      Transaction Details

                                      PNR Number: [protected]
                                      Ticket Type: eticket
                                      Transaction ID: [protected]

                                      Booked On:[protected]
                                      Class: SL
                                      Internet Service Charge: Rs 10.00

                                      Date Of Journey: 04/4/2011
                                      Railway Zone: ECO
                                      Bank: SBI - Bhawanipatna Main Branch
                                      Total: Rs 216.00
                                      Train No: 18302
                                      Ticket Charge: Rs 206.00

                                      From Station: KESINGA(KSNG)
                                      Quota: General
                                      To Station:CUTTACK(CTC)

                                      IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar

                                      Ticket Details


                                      S#: 1
                                      Name : ARTA B PRUSTY
                                      Age : 33
                                      Sex : Male
                                      Coach : S10
                                      Seat : 0001/ LB
                                      Res-Status : Booked

                                      TDR Details

                                      Reason For TDR: Reached station after train departure, even tried to avail the Train at next station but could not availed.
                                      TDR Status: TDR Entered
                                      Reference No: ekt[protected]

                                      TDR Zone: ECO
                                      TDR Filing Date: 04-Apr-2011

                                      Refund Status: Refund under Process
                                      Refund Date: Not Available
                                      Refund Amount: Rs.0.00

                                      Thanks & Regards,

                                      Prasun Kumar Sarkar
                                      Cell No. - +91-[protected]

                                      TDR - Refund — TDR filed on Nov 2010

                                      Hi Team,

                                      I have filled a TDR for the following PNR – [protected] on 16th Nov 2010. But till today I have not received any refund or any update on it, though I called number of times but have not received any response on it.

                                      Complete details of the transaction


                                      Transaction Details
                                      PNR Number: [protected] Ticket Type: eticket

                                      Transaction ID: [protected]
                                      Booked On:[protected] Class: 2A Internet Service

                                      Charge: Rs 20.00
                                      Date Of Journey: 15/11/2010 Railway Zone: ER Bank:

                                      ICICI
                                      Total: Rs 3835.00 Train No: 2246 Ticket Charge: Rs

                                      3815.00
                                      From Station: YESVANTPUR JN(YPR) Quota: General To

                                      Station: HOWRAH JN(HWH)
                                      IRCTC Zone: GGM-1/EZ



                                      TDR Details
                                      Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
                                      TDR Zone: ER TDR Filing Date: 16-Nov-2010

                                      Refund Details
                                      Refund Status: Not Approved Refund Date: 11-Jul-2011

                                      The status is dispalyed as Not Approved - but for what reason i dont ...this is bad experience

                                      Chandrashekar Rathod

                                      + 91 [protected]
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