Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Resp. Sir
Hello, I request to you send me following ticket history as failed payment refund status. SBI bank has deducted amount
but IRCTC could not got said amount. these details is not available in failed payment status.
1. Transaction ID [protected] date of boking 5.6.2010 amt rs. 2111/-
2. Transaction ID [protected] date of boking 23.10.2009 amt rs. 444/-

now I will submit to bank to get full refund with details.
with regards
a garg


Resp. Sir
Hello, I request to you send me following ticket history as failed payment refund status. SBI bank has deducted amount
but IRCTC could not got said amount. these details is not available in failed payment status.
1. Transaction ID [protected] date of boking 16.8.2011 amt rs. 416/-
2. Transaction ID [protected] date of boking 13.6.2011 amt rs. 558/-
3. Transaction ID [protected] date of boking 8.4.2011 amt rs. 351/-
4. Transaction ID [protected] date of boking 6.2.2011 amt rs. 381/-
5. Transaction ID [protected] date of boking 6.2.2011 amt rs. 1410/-

now I will submit to bank to get full refund with details. my e-mails is
[protected]@yahoo.com
with regards
amit garg

0 minutes ago by

plz send me the booked and cancelled ticket details for dated 14july 2009 and dated16july2009 and dated 27july2009 because I have received wrong bill from my GE Money card co.

DIDNT GET MY REFUND MONEY FOR CANCELLED TICKETS
DEAR SIR,
I HAD PURCHASED A TICKET ON E TICKET through the website of IRCTC.CO.IN WHICH HAS THE PNR NO [protected], TICKET WAS BOOKED IN THE NAME, kusum, nisha, BOOKED ON[protected].WHICH has the transaction no I [protected] AND THE TRAIN NO OF WHICH IS 4005, THE TRAIN LATE MORE THNE THREE HOU .i WAS UNABLE TO BOARD THE TRAIN .SO I HAD TO CANCEL THE TICKETS SO I HAD FILED A TDR IN THIS REGARDS ON THE DAY SO AFTER THAT UNTIL NOW I HAVENT GOT MY REFUND MONEY RS.374/-=) for 2 tickets
until now i havent got my refund money they said they will refund in 90days its already 8months have gone that is 240days have gone they send me a reply that the NJC NOT INCLUDED THAT WAS NOT MENTIONED TO ME WHEN I HAD TO LEAVE THE TRAIN NEITHER THE T.T ASKED ME TO SUBMIT THIS AFTER SAY ABOUT 5MONTHS THEY SEND ME THIS ANSWER THAT
(Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/N Railway on dt. 08/08/09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 08/08/09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
AMAR JYOTI
[protected]@yahoo.com
Ph: [protected],

TDR filing date:[protected]. Ref. # ekt[protected]
uptil now refund is not done.
S# 2. Passenger Name AZEEM. age 34. Male
PNR # [protected] Booked on[protected] . Date of Journey :[protected]
From: Secunderabad to Aurangabad
Transaction ID # [protected]
Class SL. Railway Zone: IRCTC. Bank: SBI
Train No. 17213.
Internet Service charge: 11.24. Total: Rs. 531.24. Ticket Charge 520.00
ticket was booked for 2 passengers from which one passenger cancelled.
Note: I am doing this reservations and cancellation for my family and friends since long but this is the first time that IRCTC is so late in doing refund. I will be pleased if the make it early so that I can keep IRCTC in my good book. regards. [protected]@hotmail.com

IRCTC : TDR NOT REFUNDED

TDR filing date:[protected]. Ref. # ekt[protected]
uptil now refund is not done.
S# 2. Passenger Name AZEEM. age 34. Male
PNR # [protected] Booked on[protected] . Date of Journey :[protected]
From: Secunderabad to Aurangabad
Transaction ID # [protected]
Class SL. Railway Zone: IRCTC. Bank: SBI
Train No. 17213.
Internet Service charge: 11.24. Total: Rs. 531.24. Ticket Charge 520.00
ticket was booked for 2 passengers from which one passenger cancelled.
Note: I am doing this reservations and cancellation for my family and friends since long but this is the first time that IRCTC is so late in doing refund. I will be pleased if the make it early so that I can keep IRCTC in my good book. regards. [protected]@hotmail.com

I was booked 4Nos. of E-Ticket from IRCTC through SBI Debit Card, but after updating my SBI Acct I was strange that Rs: 840.00 will cutted by IRCTC extra from my Acct. How it is possible. Please send me satisfactory reply.

Date of Booking Tickets 04/11/2011 and 05/11/2011.

IRCTC IS A CHOR COMPANY
TILL TIME IT IS PROVIDING SERVICES IS OK BUT AT TIMES IT BECOMES VERY ARROGANT, NOBODY SHOULD PURCHASE TICKET FROM IRCTC

I have very bad exprence with standard chartered bank and IRCTC.

abhinav — refund of e-ticket

Hi,
I was booking the ticket online with IRCTC but at the time of payment the web page showed communication failure and the ticket was not purchased. My bank account was debited with Rs.1051. following are the details -
Transaction id - [protected]
Train no - 6529
Train name - Udyan Express
Date of journey - 14-may-2009
Date of booking - 09-may-2009
I am requesting you to please refund the same amount to my account at the earliest .
ABHINAV ANAND

abhinav — refund from irctc

Hi,
I was booking the ticket online with IRCTC but at the time of payment the web page showed communication failure and the ticket was not purchased. My bank account was debited with Rs.1051on 09-may-2009 and again my account was debited with Rs.2102 on 10-may-2009althogh my ticket was not confirmed, when i see in my booked history i fond no reserved seat.
following are the details of transaction on 09-may-2009-
Transaction id - [protected]
Train no - 6529
Train name - Udyan Express
Date of journey - 14-may-2009
Details of transaction on 10-may-2009 are -
transaction id - [protected] and
transaction id - [protected] in same train.
in both of these transaction rs.1051 is debited from my account.
I am requesting you to please refund the same amount to my account at the earliest within max.2 or 3 days.
ABHINAV ANAND

i also booked 3 e-tickets but no one is booked by Railway, while they deducted the Rs: 3*187/- from my account;detailed:
S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 [protected] Settlement Requested Not Booked Rs 177 SBI Debit

2 [protected] Settlement Requested Not Booked Rs 177 SBI Debit

3. [protected] Payment Settled Requested Rs 177 SBI Debit
on today 3rd July 2009 against journey at 7th july by train no. 3072
and said to as :payment not receieved from bank
please guide me

sub:money deducted but ticket is not booked
dear sir/madam
yesterday morning i booked a e-ticket from mldt to hwh through irctc after flashing booking of ticket with my sbi acaunt there was an error accured . Finaly i found that the money is deducted from my acaunt. but ticket is not booked . my acaunt no [protected] . train no 220, journey date 13/7/2009
Please do the need full to get back my money.

I HAVE BOOKED TICKET FOR CHENNAI ON 10.07.2009 THROUGH MY CREDIT CARD NO [protected] & DEBIT CARD NO.[protected].
THOUGH AN AMOUNT OF RS.595/-DEBITED TO MY ACCOUNT TWICE ON 10.07.2009 AT 22.46 & 22.52 RESPECTIVELY MY TICKETS WER NOT BOOKED STATING THAT THE NETWORK IS FAILURE.

KINDLY REFUND THE AMOUNT OF RS.1190/-TO MY ACCOUNT IMMEDIATELY.

RAMARAO CHAUHAN

31/08/09 booked ticket from sc to vskp.amount debit from hdfc card 519.ticket not booked.ID No:[protected] train no:2740.passenger name:SIRISHA.

KINDLY REFUND THE AMOUNT OF 519 TI MY ACCOUNT IMMEDIATELY.

J.VENKAT RAO

31/08/09 booked ticket from sc to vskp.amount debit from hdfc card 519.ticket not booked.ID No:[protected] train no:2740.passenger name:SIRISHA.

KINDLY REFUND THE AMOUNT OF 519 TI MY ACCOUNT IMMEDIATELY.

J.VENKAT RAO
[protected]

I had reserved my ticket on[protected] from Bangalaore to toranagallu (tngl) for my boarding schdule on[protected] under PNR No.[protected] transaction Id [protected] for the train No. 6592 Hampi Express scedule departure was shown at 2230hrs on the e ticket taken print out on[protected]. I reached at the Bangalore city station at 2200hrs . I waited for train about 2330 hrs and later on i came to know that the trian had already left at 2100hrs much before the time as printed on my ticket. Since time table had already changed wef[protected] why the same was not changed while taking print on[protected] .I had to face many difficulties and conducted my journy through krctc bus about 400 kms.without reservation. who is responsible for this inconvenience. Refund of the ticket is also in abeyance.
ABHINAV CHAWLA

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12842
Train Name: COROMANDEL EXP From Station: (MAS) To Station: (RJY)
Date Of Journey: 07-Dec-2012 Class: 2A Boarding: (MAS)
Resv Upto: (RJY) Date Of Booking: 22-Nov-2012 Total Fare: Rs 1065.00

Refund Details
Payment Not Received From Bank

FAILED PAYMENT REFUND STATUS
S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 [protected] Settlement Requested Not Booked Rs 1065 SBI

Dear Sir,


Please find the above mentioned details which had trying from IRCTC for railway ticket, but ticket not done, bank had taken the payment and showing the above status. What can i do? I don't know the process, shall i get amount from bank. So I request you to kindly do needful.

sbi transaction:-

Date (Value Date) Narration Ref. No. Debit Credit
22-Nov[protected]Nov-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGE2110663 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1, 065.00


Your Customer,
B.Srinivasa Rao.

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12711
Train Name: PINAKINI EXP From Station: (BZA) To Station: (MAS)
Date Of Journey: 10-Dec-2012 Class: CC Boarding: (BZA)
Resv Upto: (MAS) Date Of Booking: 23-Nov-2012 Total Fare: Rs 468.00

Refund Details
Cancelled Date: 23-NOV-2012 Refund Amount: Rs 468 Refund Status: Sent for Refund
Receipt Number: Refund Date:
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

Dear Sir,

Please find the above mentioned details regarding my refund details but still payment not received from bank. my bank transaction below mentioned. What can i do? I don't know the process. So kindly do needful to me.


Date (Value Date) Narration Ref. No. Debit Credit
25-Nov[protected]Nov-2012) TO TRANSFER
INB Commission of IGE2436679- IGE2436679ICB5785091 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
23-Nov[protected]Nov-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGE2436679 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 468.00


Regards,
G.Sandhyarani.

Dear Sir/ Madam

What the procedure to change the Age in the ticket, the mistake happened when i booked the talkal ticket... kindly advice me how to change the age in the ticket... your server is so pathetic it always shows service unavailable, we would have tried 100 times to book the talkal ticket, that is why so many mistakes happen kindly advice

Waiting for your reply

With Regards
Aravind S

IRCTC — non refund of cancellation ticket

i had booked an i-ticket for 4 passengers viz.
NAMES AGE STATUS
DOUGLAS SIMON 56 RAC
BINA SIMON 50 RAC
POOJA SIMON 25 RAC
NEHA SIMON 19 W/L
on 21-09-08 for netravati exp 6345 with PNR no.[protected] and ticket no. being 46066334
i got the ticket cancelled on 5-10-08 and the cancellation ticket no. is 91321279 but i have still not got the cash refund of Rs.6600/-credited to the credit card.

Dear Sir/ Madam,

I cancelled my e-ticket last month ie., 30th December 2008, but still no refund has been made even after several reminders.

Note:Already I was sent it my bank statement to you through mail for your kinds persual.

pls. kindly help me to refund that ticket amount. i await for your positive reply

Details:
Transaction ID : [protected]
PNR Number : [protected]
Train No&Name: 6108, MAQ Chennai Exp.
From : Tiruchirappalli(TPJ) To Tambaram(TBM)
Date Of Journey : 08th February 2008

Current Booked Details :
[protected] [protected] TPJ TBM[protected] Can/Mod[protected]
Booked On: 30th December 2008

Refund Details :
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
30-DEC-2008 Rs 760 Refunded[protected]DEC-2008

Thanks & Regards,
Krishnamoorthy.M
[protected]

because i have no holidays in tis time

IRCTC — Non refund for cancellation

Sir,
ref: ekt[protected]
PNR:[protected]

i booked a ticket from Vijayawada to Chennai on 26 jan`2010 and my journey date was 28jan`2010.
but on the day 28 the train was late more then 8 hours. so, i catch some buses and came to chennai.

I file a TDR on 29th jan`2010, and waiting for my refund amount. now more then a month over, still the status is in process. when the process will get finish and when i get my money.

i called and ask railway customer care, but no replay from them.

kindly look into this mater and do the needful.

regards,
Prabakar T

IRCTC — REFUND CANCEL TICKET

PNR NO [protected] CANCELLED ON 19/04/2010 TILL NOW NO REFUND CREDITED TO MY BANK ACCOUNT.
GOSHER -[protected]
REPLY ON MAIL
Dear Customer,
Due to some technical problem in payment gateway, there is a delay in the refunding process. We assure you that the steps have already been taken for earlier refund and you may get the refund shortly. Please co-operate with us.
Thanks & Regards,
Preeti Jaggarwal

Sir/Madam

I booked a e-ticket on 28th July10. PNR No. of the ticket is [protected]. Journey date of the ticket is 9/08/10. I tried to cancelled the ticket on 8/08/10.But chart was prepared ticket was not cancelled then I send an e-mail to IRCTC citing to cancel and refund the amount to my account But when I checked my account the amount was not credited to my account. I contacted my banker SBI enquiring about the refunded money but they told no money received from IRCTC.

Then I wrote e-mail to IRCTC complaining non-refund of money against cancellation of ticket.

Thanking you

Dear Sir
I had booked ticket through OSS account on 03/07/10 date of journey 05/07/10, I have cancelled the ticket on 05/07/10 due to train running late by 8hrs due to Bharat Bandh. Against this ticket I recieved half amount of Rs.824 and rest of the amount till date I had not recieved. Several time I contact to irctc through mail. Once I even called to you office and I got replied that amount will be refunded by OSS. then I contacted OSS of this matter and they replied that if the train running late then the amount will be refunded half of the ticket total amount. So, here I ask you sir to reply on this matter because passenger have taken the full amount.I am running a travel agency here in guwahati.

PNR NO. [protected]
GHY TO TSK
RBR NO 12349201
TRANSACTION ID [protected]
RAJDHANI
TRAIN NO 2436
AMOUNT 1650
Please reply on my email address
[protected]@yahoo.co.in

Thanking you

Sir/Madam

I booked a e-ticket on 6th Oct 10. PNR No. of the ticket is [protected]. Journey date of the ticket is 23/10/10. I tried to cancelled the ticket on 08/10/10.Ticket was not cancelled but refund aganst cancellation not yet credited to my account. I contacted my banker SBI enquiring about the refunded money but they told no money received from IRCTC.

Then I wrote e-mail to IRCTC complaining non-refund of money against cancellation of ticket.

Thanking you

IRCTC — non refund of cancelled tickets

I wish to bring to your notice that two tickets were cancelled by me but till date the amount is not refunded the PNR no and amount of both the tickets are as follows:-
1) [protected] for Rs 842.00
2) [protected] for Rs 782
Further after talking to irctc customer care customer care they asked for scanned copy of my bank statement that also was sent but now it is more than one month also afer so many written & telephonic reminders no action was taken by them. Regards,

Rajnish Ratnesh
[protected]

IRCTC — ticket cancelled and money not refunded

i booked a ticket on irctc of me and my friend,i.e.,vishal kumar sinha and rakesh kumar.than i cancelled my ticket,i.e.,vishal kumar sinha ticket was cancelled.the ticket is cancelled but money is not refunded.
PNR NO.-[protected]
TRANSC. ID-[protected]

IRCTC — non refund of cancelled tickets

i have cancelled the followig tickets but refund amounts has not reached my bank accountid
id[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Hi

I have booked ticket but i cancelled the ticket and i didnt get the refund till today i have called so many time to customercare and also email to irctc but there is no response from irctc

Kindly please help me and refund the amount .

PNR [protected]

Regards
Imran khan
[protected]

I have booked through tickets in online and it failed to finish the process and my ticket have not booked. Money has been debited from my account through the transaction ID [protected] and[protected] respectively. There were two tickets have not been booked. As i know that the IRCTC use to refund the amount within 2-4 working days, i am waiting for the past 1 week and still the amount has not been credited to my account. I request you to please do the best at the earliest. My acct No is[protected]SBI), and my email id "[protected]@gmail.com for any contact.

Dear sir,

Yesterday i, e, on 7-7-09 at about 18.30 to 1845 when i was attempting to purchase E'ticket for 13-7-09 from New jalpaiguri to Sealdah 2344 Darjeeling Mail in the of (1)Ajoy Chaudhuri Male-55 No.(2) S Chaudhuri Female-48 in Sleeper Class from my a/c registered as rambabukc in the name Tridip Neogi but no ticket has been booked only few remarks were visible where as Rs.521.00 from my sbi debit card bearing no.[protected] has been deducted.Please arrange refund or otherwise

aaaaaabbcc

actually i have booked my father ticket online i.e e ticket on 27 09 2009 his journey is from bbs to scjn for 5th oct and pnr no is [protected] but the tte charged my father and told that the ticket is cancelled but as the chart is prepared i cant cancel the ticket as i am a student i want to know when i am going to get the money back.and how many days will it take.

Hi,

While I was trying to book a Tatkal eTicket fromPune toNagpur (for 03 oct 2009 travel) on 04th oct 2009, I was getting compilation error displayed in the screen, because of which I tried booking tickets 5 times and the same error was thrown. I was thinking that booking has not been done since error was thrown in the confirmation page. In order to confirm this, I tried looking at my booking history where I was shocked to see that all 5 times ticket have been booked and confirmed too. I have then immediately cancelled 4 of my eTickets. When I contacted IRCTC to refund the complete amount for cancelled eTickets, R435, This is clearly because of the compilation error in IRCTC.co.in site and I would need complete refund. or send me ticket Please help

irctc site always goes down while booking a tatkal ticket i m trying to log in from last 45 min but browser shows service not available. Page is distorted. no use of such site. it is time waisting better is u go to station and book there.

but i am pretty sure that this site must be working for ticket agents and dalals...

this is called public harrasment...

ban this site never works while booking tatkal.

solution is to upgrade ur systems and bandwidth which irctc will never do. god save public...

I also faced similar problem today morning for about one and a half hour while trying to book the takal ticket for my son by train Trivendrum Rajdhani for 16.10.2009 from Manglore junction to nizamuddin railway station. This is an harresment to the railway passengers. I think it is being done purposefully to benifit Dalals and concerned railway employees.

If CBSE can provide Secondary examination result with approximate hit rate one lack per minutes, why railways fails to do it.

There is an urgent need to be looked by our railway minister.

A K Singhal
Delhi

When is this going to be fixed - I'm sure there's nothing behind this but corruption. Information Technology was supposed to eliminate middleman, corruption, make a common man's busy life much easier & reduce paying off to agents/middleman. But it is not happening.

I'm writing this at 8.51 am on 10/23/2009 after going through this same terrible experience 4th time. I was quite happy when online reservation system came in a few years back as I hate to pay agents & stand in long queues fighting with filthy agents in railway reservation office.

My first experience booking a tatkal e-ticket was bad. I was ready at 8.00 am at the correct date from the date of journey but even till 8.15 am when I was trying to book it gave me a message "you can only book after 8.00am" WHAT"S WRONG WITH THE SYSTEM!!! it doesn't read time correctly!!! - computers can't do this mistake but people in the system can make this happen - WHY???

After this I had similar experiences & I thought as the system is new, probably the management is still supporting the agents :-)

I started going again to the reservation counter for any tatkal booking for which I had to be there at the counter at 6.00am to ascertain that I may get a confirmed ticket.

Day before yesterday (10/22/2009, after almost a year) I tried tatkal booking again thinking that the issues I faced earlier would have been fixed in a years time "at the least". BUT NO… - after filling up the - "Plan my travel page" when I clicked on "go" it again said - "you can only book after 8.00am" & the time was 8.03am. I tried logging in again clearing browser's cache & trying different browsers - IE, Chrome & Mozilla. I kept getting the same message till 8.15am & then it got even better - "Service Unavailable".

Today what happened is just too much - right from 8.00 am till 9.00 am I kept getting the "service unavailable" message. At 9.00 I was able to log in but when I searched for trains yet again - "service unavailable message". I called the 24x7 customer support 7 times in a row - they heard my problem once (only half of it) as soon as I said 8.00 am & tatkal they hung up. After that they was just picking the phone & putting it on mute - once I got to talk again but they just said "haan, haan haan" & the hung up… then mute again from the next call… PATHETIC!!!

How can a computer system can say that it is not yet 8.00am when it is well beyond 8.00am - computer's don't do mistakes. It does what we want them to do.

"Service Unavailable" message is a good camouflage too… WHAT IS GOING ON IN THE BACKGROUND - I GUESS EVERYONE KNOWS & KNOWS IT WELL…
ANYBODY LISTENING!!!

Its hell.A very bad service...

Here is a solution, everyone. I was as frustrated as you are, but I tried this instead and it works every time now.

If you're using a PC, Windows Vista (or earlier)

1. Go to "Tools" at top of screen
2. Click on "Clear recent history" (Ctrl+Shift+Del)
3. Choose "Everything"
4. Now click on "Clear now"
5. Once your cache has been deleted (don't worry about what this means), go back to the IRCTC website and try logging in/booking/printing again. It may work fine, as it does for me every time.

All the best! Let me know if this helps some of you!

irctc airline bookings — continuous errors on the site

the irctc airline booking site is full of errors. It is continuoys giving false messages that my credit card has been rejected. One ticket already got booked with the same credit card at their own site. Thereafter i used net banking and this time though my account got debited , the ticket did not get booked for some error. Nad now they say i will get refund only after 5-6 days. If they have so many bugs in the site why have they started operating it resulting to so much inconvenience to the consumers.

please try the website http://irctctips.blogspot.com/ for "SERVICE UNAVAILABLE" problem

HOW TO DELETE BOOKING HISTORY(TICKETS) THOSE WERE NOT NECESSARY(ALREADY JOURNEY WAS COMPLETED)?????

DELETE BOOKING HISTORY(TICKETS) THOSE WERE NOT NECESSARY
MY USER ID IS 'CSCGAISIMA'

The tatkal scheme provided by railway was for the convenience of people who wants to get the ticket immediately and online reservation was added to it but whenever the tatkal scheme opens, i.e. the first day of the booking for the sixth day the irctc.co.in never opens and when it opens all the tatkal seats are always reserved. It's not a single day problem. The site never opens at 8am as provided in the railway rules and all the agents are responsible for this. The railway officials are benefitting from this and agents at new delhi stations are very much responsible for this.

Please make sure that site opens and operates from 8am only and the personal profiteering stops. I have suffered a lot due to this problem.

I totall agree with this. I have also faced the same probelm i.e tatkal the site is not opening and hence

I have lost number of customers. IRCTC should take initiative to make the site operational by

8 AM when tatkal opening is therre

this is really paethetic.
i agreee with ur point
all agents are responsiblke for that...

at 8 am
it get struck...
when it opens all the tickets r booked...

I smell a rat here. They must be issuing tatkal to the agents first. I too have been facing the same problem.

Cheats... Can no action be taken against them??

I agree with the complainant. The callousness of Railway authorities has been causing a lot of inconvinience to the travellers. There is no professionalism in their working. It is unknown to a common man how reserved in all the get booked so fast and the trains start showing waiting list status 30-40 days before the day of travel. Strangely, you can get confirmed tickets from dalaals at exhorbitant rate just a day before. Doesn't it speak of irresponsibility of railway authorities or is there a nexus between dalaals and railway authorities? It is something that every passenger has the right to know.

I agree with the complainant. The callousness of Railway authorities has been causing a lot of inconvinience to the travellers. There is no professionalism in their working. It is unknown to a common man how reserved seats in all the trains get booked so fast and the trains start showing waiting list status 30-40 days before the day of travel. Strangely, you can get confirmed tickets from dalaals at exhorbitant rate just a day before. Doesn't it speak of irresponsibility of railway authorities or is there a nexus between dalaals and railway authorities? It is something that every passenger has the right to know.

WE ARE GETTING TO USE E-TICKETS A LOTS OF PROBLEM IF YOU BOOK A TICKET IN WAITING AND TICKET NOT CONFIRMED YOU WILL TRATED AS A WITHOU TICKET PASSENGER AND ALSO IF YOUR TICKET IS CONFIRMED AND WHEN YOU REACH STATION TRAN WAS LEAVE THEN YOU CAN NOT CANCEL E-TICKET, YOU HAVE REQUIRED TO FILE TDR BUT IT IS NOT SURE THAT YOU WILL GET REFUND MAXIMUM CASES RAILWAY NOT REFUND TDR CASES AND REGRETTED THAT CASES AND ITS A BIG FROUD TTE ARE SELLING TICKETS IN TRAIN WITH A LOTS OF MONEY.I THINCK THAT IRCTC TDR PROCESS REQUIRED TO COMPLETE WITHIN 15DAYS

I also agree with this.. The IRCTC is not at all doing a good job to the comman man. ANother issue is that you wont get refund if the tatkal ticket is canceled with in 24 hours of travel. what the hel. I booked a tatkal which I missed out the date and when i canceled i lost the amount.b, cose the ticket was of same date. What hell they are then doing for WL for tatkal .
This is too bad that people wont get confirmed if they want to travel to railway stations with family and then knowing that there ticket is not confimed.
We should need a neet and clear service from IRCTC otherwise This is not to be solved.
WHO CAN DO THAT CONGRESS, BJP... who is giving permision to sel agents who book tickets bulkly and provide the tickts on the day with same passenger name.. ??

Note : any authority is reading this complaint or this is just a public opinion forum.with no response..

Indian Railways — error in reservation chart

PNR no. [protected] (tick no.[protected]
Refer to my boked ticket PNR no above, wherein I had booked my ticket from Anand to Tatanagar, boarding at Anand. ON my ticket it is clearly mentioned "boarding at Anand". however, when i reached the station Anand, boarded the train, the TTE told me that the chart shows that we have to board at Nagpur. Not only this, we were told that we are travelling illegaly, as we canot board before nagpur. and that the TTE was pointing out that he could charge penalty. We do not kbnow why there is difference between the ticket and the chart. whatever it is , we were the sufferers as we had to get down at Surat station, and arrange for a fresh booking which was available only after two days. we had TWO senior citizen passengers travelling with us.
I would strongly urge that the authorities look into the matter and take firm action, and i do anticipate the reply and explanation from the concerned regardign the inconvenence caused to us all.
i await for positive action./

Inefficiency of IRCTC — Non availability of reserved seats

Dear Sir

With great disappointment I would like to share an unfortunate incident that happened to me and my family.I booked 4 tickets for my family including myself on 9 Feb 2010 (PNR No-[protected]) for travel to Ludhiana on 14 Feb 2010 through Train No 2497/SHANE PUNJAB on internet.We boarded train in the morning at 6.40 am from New Delhi Railway Station and reached with ease to Ludhiana. Same day evening we boarded the same train at 5.25 pm from Ludhiana back to New Delhi (PNR No-[protected]). Even after booking reserved tickets we did not get all seats to sit.The train was already crowded with passengers 90% of whom were not having any reserved seat.There were no.of passengers left behind when train moved who were trying to board the running train due to overcrowding.In the mean while a passenger pulled the chain complaining the same leading to delay.It took almost 2hrs to settle the chaos in a journey of 5 hrs.At 7.40pm,TT visited the compartment with no complaint register.The statement passed on complaining all this was "aap aage se ticket sunday ko book mat karwaye kyunki radha swami beas ki sangat s train me rush hota hai aur is train me unreserved passengers ka chalan nahi hota".Moreover the seat no's were written wt ball pen making it impossible for passengers to track their seats.

With no more words to express the disappointment in the service provided by one of the biggest govt undertaking,i hope this would atleast ensure sufficient steps are taken to make only reserved passengers board the train through rigrous checking or fine.

Regards
Parul Bhasin

I think they should pay back the money if the Passenger is not travelling. They are getting the money from the ppl who are travelling and in case somebody cancel the tickets there is already WL to get the seat then y there is 25% back or no refund. I think except then travelers, Railways should return the entire money.

same problem
as you might have been aware a huge racket is operating(as per aaj tak news channel) to black the tatkal tickets. charts are not prepared in time, the server crashes in the morning while booking tatkal ticket. after 60 years of independence, we pay super fast charge for trains running at less that 60 km/ hr. india is heading towards what chaos.
corruption everywhere. railway used be a good department.

ya we all agree with your problem because we have also phased that same thing. and we also want proper justice because IRCTC is doing such a bhangar work and thats why we have to phased that all problem. and we have to be toghether and we should take such a steps against irctc. yar that called our trully india.

Yes I am also agree, There are lot of things happening in railways.There are lot of travel agents and other broker who give bribe to railway people during tatkal and other reservation to reserve tickets and they sell the ticket in double rate or more than that.In bangalore a person who is doing the same and they take double the money.He do the same thing, his location is near to majestic->kapali theatre->Ramakrishna lodge.He spreads his number all over bangalore and his mobile number is [protected].He cheat the person lot and Even we dont know why the police is not taking action against this type of person.Bcoz of this lot of people facing the problem while journey.Mostly people use railway and bcoz of this people no one able to use tatkal type of service.We found only server down and in counter machine failure.

Today on[protected] i have facing same problem. Train No. 19166 SABAMATI EXP. DEPARTURE TIME 4.35 AM BUT NOW AT 1730 HRS. CHART STILL NOT PREPARED.
my PNR No. [protected], train departure time 3.08 am. I dont know, what should do

online server is pathetic . It never works for tatkal/early morning booking.Also why these people donot make chart 24 hours in advance for long journey trains so that people know what to do? What the railway minister is doing? I think all ministers, MLAs, MPs AND bureaucrats should be made to travel long distance in general class and in waitng status in sleeper coach in sitting or standing so they will understand the problem. All quota for VIPs should be removed.

once my ticket status was WL 1 and I was confident that after chart preparation i will get at RAC but after chart preparation my ticket status remain WL 1. This means mostly quota is booked by back door. Railway government should do something to avoid this.

another big problem that i encountered was, i booked four tickets under the one PNR. wat they did was, they cleared only one ticket and the rest three were in waitlst 1, 2 n 3. which did not clear. so the obviously i[censored]r travelling wid family, u wont go untill all the tickets get confirmed, then for full waitlist tickets also u have to file TDR ccoz its under the same PNR in which one ticket got cinfirmed, imagine this was the status since d previous day from the date of departure, so anticipating that one confimred the rest 1 2 3 wailting will also clear, we did not cancel the tickets n so in the end we paid for wailist list tickets also... just imagine wat our governement is up to. so d gist is always get single PNR for single ticket, , , , coz IRCTC is CHORRRRRRRRRRRRR

We have booked a Tatkal Reservation for 7am 25-june-2011 trip, our ticket status was listed waiting (no-WL 87ck& WL88ck) till 8pm and again that status was changed to WL68 & WL69 at 7.44PM on th 24june 2011.
We were trying to reach railway inquiry for our ticket status & when chart will be ready, but we didn't get the correct information.
Gautam singh

Indian Railways — To know about restoration of old PNR.No.time period

Dear Sir,

With due respect I would like ask about restoration of old PNR no. data base in Indian railways that how much time Indian railways keep PNR no. in their Data base system please specify minimum and maximum time period.

with kind regards,

Dinesh Sharma

Pathetic services of the IRCTC website as it never opens when you have to book a tatkal ticket. the error starts from 7:55 am and goes till 9:00 am until all the tatkal tickets are booked by the agents. Why doesn't the railways work on making the site better so that the common people can book the tatkal easily without any fuss. I have been trying to book a tatkal ticket since 3 dys and the only thing i get is service unavailable until even the tatkal reaches the waitlist. Also, I dont know why has railways increased the booking time from 3 months to 4 months, who plans the trips 4 months in advance and if you hv ny emergencies the only last option is TATKAL which never works. Or pay the agents some extra 700-1000 Rs for a tatkal ticket which itself is costly and no refund for it even if it is waitlisted

our Indian Railway is so irresponsible towards the hygiene n food they give!! I would suggest a railway minister or a railway authority having the food served in canteen n railway stalls. they are so pathethic that even u can afford to buy it they are so bad to taste, that u feel like vomitting.
and there is NO canteen for satragachi to LTT superfast express, which have a long journey of around 32 hours.
railway takes a lot of money from people resulting to a poor and worst service to them.

An Indian citizen

I filed a TDR on 11th June 2011, till date, this TDR is not settled by Indian Railways. Very shortly i will celebrate its 1st Anniversary.

All the above incidents are utterly shocking, but not surprising, as these happen on regular basis. World's largest employer must understand that they have monopoly in India. There is neither any competition, nor do they need to satisfy their 'Shareholders'. Railways must understand that they are 'for the people', 'of the people' and 'by the people'.

Indian Railways — didn't get all tickets confirmed

this is what kind of reservation i have 5 passengers in one ticket PNR No.[protected] only one among them was confirmed where shall o0ther passengers sit..??

Yes, i am also facing the same issue.i have booked a Tatkal Reservation ticket Train no 16042. the train already started from source station the train will reached my station next two hrs.But the ticket shows wait list (WL4)and chart not prepared regarding this to whome should i contact to complient.

Dear Sir,


Yes, i am also facing the same issue.i have booked a ticket Reservation ticket Train no 12879 .PNR Number :[protected]E - TICKET) the train already started from source station the train will reached my station next two hrs.But the ticket shows wait list (WL6, 7, 8, 9, 10)and chart not prepared regarding this to whome should i contact to complient.

Its possible to DALLAL to CONFIRM a waiting ticket by making a phone call to railway officer
I have heard something

I had booked my ticket from New Delhi to Kazipet by Rajdhani express on 30th April 2014 for date of journey is 3 JUN 2014 in 3rd AC (PNR-[protected]). I got RSWL2 and 3. Till the chartings was done my wait list no is the same. No improvement in Status (more than 30 days). Now the question is why Indian Railways are fooling the people with various names of WL - RSWL, PQWL, GNWL. If the ticket is up to Remote Area then they do not get GNWL and chances of getting confirmation is very less. There is no value for Small town travellers. While booking, are they providing any discounts for travelling to small towns? When the railways are charging the same amount (Other than regular ticket cost) from every traveller then there should be only one type of WL. First come first cancellations will effect to every one for getting confirmed seat in Railways and as per present system, Indian Railways is only meant for those who are travelling from Starting place to End place. How can the common person will spend that much amount where as he is not in need to travel till End Place.

I request only to rectify the defects in Indian Railway Reservation system and make it user friendly.
Tks Gopidusi

I had booked my ticket from New Delhi to Kazipet by Rajdhani express on 30th April 2014 for date of journey is 3 JUN 2014 in 3rd AC (PNR-[protected]). I got RSWL2 and 3. Till the chartings was done my wait list no is the same. No improvement in Status (more than 30 days). Now the question is why Indian Railways are fooling the people with various names of WL - RSWL, PQWL, GNWL. If the ticket is up to Remote Area then they do not get GNWL and chances of getting confirmation is very less. There is no value for Small town travellers. While booking, are they providing any discounts for travelling to small towns? When the railways are charging the same amount (Other than regular ticket cost) from every traveller then there should be only one type of WL. First come first cancellations will effect to every one for getting confirmed seat in Railways and as per present system, Indian Railways is only meant for those who are travelling from Starting place to End place. How can the common person will spend that much amount where as he is not in need to travel till End Place.

I request only to rectify the defects in Indian Railway Reservation system and make it user friendly.
Tks Gopidusi

refund my balance

sir, i booked a ticket on 3rd sept 2013,but unfortunatively i could not book the ticket due to slow internet connection.And my balance has been deducted from my account.

money deducted but reservation not done

dear sir, txn#[protected] sbi money deducted throuth my card SBI [protected] while reservation booking. but reservation not done

REFUND NOT RECEIVED AFTER 2.5 MONTHS

PNR NO.[protected] The refund amount against above PNR has not been received till date despite several e-mails.

poor quality experience

On dated 11 aug 2014 i have order a plate of samosa in irctc chandigarh having a bill no A-50. The quality of the food is as much as poor that i couln't finish a single plate

i was booked a ticket in tatkal from vijayawada to bangalore (sheshadri express) on10.11.09 date of jurney was 11.10.09. after that i was not travelled in that train, so i cancelled that ticket. so how much money i will get and how many day its take.

thanking you sir

1. It is almost impossible to book tatkal ticket from irctc.co.in. Nomal person login is not given enough bandwidth or virtually they are blocked to do that.
2. In normal scenario also, login to irctc is relatively too slow.
3. For normal booking also, several time ‘time out’ happens.
4. Several times, irctc.co.in can not come back after payment gateway. This makes transaction failure and refunds happens as per sweet time taken by irctc.
5. ‘Connection failure’ is normal tendency of irctc.
6. Once the same issue was raised in one news channel, where some senior personal of railway had cried reason of heavy traffic on site. I think yahoo/gmail/facebook/linkedin etc are facing atleast 10 times more traffic then irctc but still they are smooth.
7. Now agents are not allowed to book Tatkal between 8 am to 10 am. The result is, now tatkal and normal booking has worsened.
8. To improve quality of irctc will not consume more then Rs 10 Cr which is not at all a difficult amount. The difficult arrangements are honesty, non-corrupt environment, and clean railway ministry, non-interference of agents and of course patriotic citizens of India.