Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC has a limit on the number of tickets that you can book per month, and that is 10. When people are paying for their tickets, I do not understand why anyone should limit the number of tickets to 10 per month.

Other issues with the website :
1. Service unavailable often - if your website is down, what should a consumer do if they want to cancel a ticket. Dont you think you should have a backup server, like so many...

Dear sir
I have booked my rail ticket using SBI DEBIT CUM ATM CARD, I didnt got any information about the ticket but money is reduced from my account.I lost Rs 207/-.my transaction no is POS PRCH 62201800861002054829133102999552001.i want my money back.sir kindly do me the favor.thanking you
jesithajayaraj...

Sir,

I have got reservation from irctc.co.in through internet. On scrutiny my pass book 08 times i.e. Rs. 503/- has been deducted on 14 and 16 April 2009. Similarly 05 times Rs. 10/- and 493/- has been deposited in my saving bank account. But actually my reservation has been done from Jammu Tawi to Rishikesh vide PNR No. [protected] Transaction ID No. [protected] on 14/04/2009 and return journey from Rishikesh to Jammu tawi...

My user id is mcf_hot. Yesterday (11/5/2009), I was trying to book a SL class ticket. I used my Citi bank credit card and reached to the stage where I clicked on 'Confirm Payment'. However, the next screen stated that 'Service Unavailable' and I was never able to print the e-ticket.

On checking, with Citi Bank, I was told that the amount of Rs. 272/- has not been billed to my account and the reference no...

When I try to book a Tatkal ticket from Dindigul to Chennai for the date of 17th May, I get an error message saying, "Booking not permitted. Try some other Train/Class". I get this message after I entered the passenger details. After confirming the availability, I have tried all the trains and got the same message. I am really frustrated and finally I couldn't reserve my ticket at all. These kind of problems will surely give...

Dear Sir/Madam
First i will apologize for my previous complaint, i mentioned wrong train number by mistake. On 11th May 2009, I have booked an online ticket for train number 2820
ORISSA SAMPARK K EXP from NDLS to BBS boarding on 2nd June 2009 for KAUSHIK DOLAI MALE 24 Years of age and JAYASREE DOLAI FEMALE of age 20YEARS. Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&"...

Sir
I want to say that for last couple of days I tried to create a new account of mine at your site. Thus I tried several time with user name "archit", which is "available" as per your checking facility provided on the site. But unfortunately I was unable to create it still now. Can you please help me to create the same on your site as soon as possible?
Looking for a positive response from you.
Thanking...

For last 3-4 moths and particularly in last few days I have observed that the tatkal ticket booking through www.irctc.co.in has been highly tailored by the website in such a way that a common public almost does not get chance to get a confirmed berth even if start at the opening time (8 AM sharp) and be online continuously. The website maintain such a drastic corrupt procedure that we get message "service unavailable" or go very...

Hi,

I was trying to book tickets for a journey from Nagpur to Bilaspur. I successfully achieved the same at IRCTC. However, whenever I was trying to book the return ticket, irrespective of the browser the transaction always failed. It went through the payment gateway of the Credit Card company, deducted the amount and failed just before the actual showing of the booked ticket. My browser showed an error on the web page where...

Sir,

Myself along with my wife travelled to Vizag on[protected] by Godavari Express, 2nd AC vide PNR No [protected]. As our ticket was wait listed even at the time of boarding the concerned TTE on checking the chart allotted Upper Berths in Cabin F (1st AC Coach). We too happily occupied the same thanking the Railways as well as ourselves for opting the auto upgrade option at the time of booking. However to our dismay the TTE...

Dear Sir/Madam

I have booked ticket from Lucknow to New Delhi on 16 march 09 from lucknow swarn shatabdi and the journey date is 20th march 09 and the payment mode is corporation bank net banking and the cost of the ticket is Rs.1595 and Rs.12/- transcation charges, but unfotunately the above said amount has been debited twice from my account.
So, i request you to see this matter and credit Rs. 1607/- (1595 + 12) in...

I have booked ticked in Jan 09 and i have cancelled the same ticket, i have not received the amount back and i did not receive any response from IRCTC ([protected]@irctc.co.in) even after writing mails three times.
It is gross unjustice to consumers' trust.
My irctc ID is

akmehta5

I want the refund at the earliest....

It always beeing observed that service will gone unavilable for online ticket booking from 8 AM to 9 PM when tatkal booking beeing start.
Due to this type of service, I loose my important work at my native place .IRCTC should provide us feedback on the matter....

My complaint regarding www.irctc.co.in website. from last two days, it was very slow even we are not able to get home page of that site.i want to cancel my e-tickets but not able to do so. pls look into this issue. It is happening no. of times with me and my friends even all person so i want to notice this issue....

Hi,

I had a problem while booking my eticket via IRCTC. I was booking tatkal ticket while paying there was some problem, I had not been redirected to the ticket confirmation page, but my payment was made.
For details please go through the following mails I send to [protected]@irctc.co.in

----- to [protected]@irctc.co.in --------
This is a reminder to the following issue, I have checked properly and my...

I HAVE BOOKED TICKET FOR TIRUPAIT FROM ARAKKONAM ON 15/4/09 AT 5:38 P.M
THROUGH IRCTC, I GET CONFIRMATION FOR MY E-TICKET - SEAT NUMBER- D1-36, 37, 38
BUT WHEN I CHECK IN THE COMPARTMENT, I FOUND SOMEONE OCCUPIED
MY SEAT WITH THE SAME SEAT NO ON HIS TICKET, HOW THIS KIND OF
PROBLEM HAPPENS, I NEED PROPER REPLY FOR THIS PROBLEM FROM IRCTC....

Dear Sir/Madam. I had a few bad experiences with irctc.co.in, but lets just forget all those & concentrate on one. I had registered myself & my ID was " aceman ". i tried to login after an interval of 5-6 months, i know the ID must have been disabled/locked, but when i try the option " Forgot Password ", it does not have my question but has all the default questions. I tried to answer each & every one of them,...

Sir,
I faced a problem while booking a ticket now on irctc.co.in from Jamu Tawi(JAT) to Pune(PUNE) for 15th Apr 2009 in 1078 Jhelum Express.

After entering the details, I made the payment using SBI debit card. After making the payment I got the message that the session is expired.

I checked my SBI bank transactions and I can see a payment of 629/-. However when I see the list under "Booked Tickets"...

Respected Sir,
I have booked a ticket on 12th April for the journey on 14th April . from dabra(dba) to hazart nizamuddin(nzm) .i checked my atm balance . I found double money was withdrawal instead of single payment of 1255 RUPEES by irctc .i have made my ticket through internet, it was a e-ticket .pnr no. of ticket was [protected].
can you please help me in refunding my money.please take action against my copmplaint.
your...

I tried an e-ticketing from web site : http://www.irctc.co.in/
I filled all information from my SBI debt card, and after confirmation of payment from my account when it was redirecting to IRCT's site again, the message appeared "SERVICE UNAVAILABLE".
Now the amount has been deducted from my account and i do not get e-ticket.
PROBLEM 1 : "IRCTC IS NOT USING PROPER TAKE CARE OF ITS WORK"
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