Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

I would like to draw your kind attention that I have ordered a veg meal for dinner in which I found two chapathi's(uncooked) were served instead of four puri's.

When enquired about the puri's, MD FAROOQ(staff of pantry car) bluffed me saying that "this is puri".
The same thing when I ordered tea they provide me only 70-80 ml instead of 150ml.The quality and quantity of other food items is also worst.

When I asked about the Complaint Book from the manager of PANTRY CAR he refused to provide me the Complaint book.

So I request your honour to please look into the matter with immediate effect as it is being happening everytime.

Your early action in the above matter is highly solicited.

Thanking You,

Your's faithfully,

Avinab Kumar Saha
PNR No[protected]
Phone No [protected]
Train No 2703
Date of Journey [protected]

Dear Sir,

I am robert kerry, sir today i booked E-Ticket from this site (http://www.irctc.co.in/) for Kalyan to Gondia, from my SBI Debit card, but i am not getting ticket from this site and my amount Rs.359 also cut from my A/c. they are only showing me this Tranjaction ID [protected] with this message (PAYMENT NOT RECEIVED FROM BANK).
sir i want only my money back any how, so please help me soon.

Thank you
Rgds
Robert kerry

My contact No is--[protected]

Dear Sir/Mam,

I have booked ticket from dadar to pandharpur and return for journey on 4th feb, 2010. There are 6 travellers with 2 senior citizen (1 Male and 1 Female). I didnt get concession for them. my pnr no. is [protected] and [protected].

The ticket rates is Rs. 116 for Sleeper class for general public.

I was charged Rs. 689 + 25. but the with concession i should have been charged Rs. 603 + 25 for both tickets

Hi,

When you are managing a web site that holds the information of the entire Indian Railway Department, you always need to make sure that the web site runs fine rather than leaving it on its own...

I have been trying to book a ticket from the IRCTC online ticket booking facility and it took me almost 2 hours for booking as the server was not reachable some times and the connection was lost a few times which is not at all acceptable. I would have walked to a nearby railway station and book the ticket with in 1 hour.

Well, its time for you guys to upgrade your servers and the make sure that you are providing a Quality service and also perform regular maintenance on your servers and routers rather than making people suffer.

Looking for a great service ahead from the IRCTC team.....

Thanks and Regards
Suresh

DEAR SIR,

I TRIED TO BOOK AN E-TICKET FROM PUNE TO SOLAPUR ON PUNE-SOLAPUR PASSENGER FOR 22 JAN 10 ON 22-JAN-10. I COULD NOT GET THE SOFT COPY OF THE TICKET, BUT Rs. 71/- WAS DEBITED FROM MY A/C!!!
THE TRAIN NO :1555
WHEN I CHECK IN BOOKED HISTORY THEIR ALSO ITS NOT SHOWING BOOKING CONFIRMATION
PLS HELP.

sir/madam

My name is pankaj kumar i book my ticket in chattishgarh express (Train No. & Name: 8238/CHHATISGARH EXP ) on 19 jan but due to late running of train approx 12 hour i cant able to do my journey and i want to cancel my ticket . But there is no provision for on line cancellation . I call on custmer care but no one attend my call after many try.


please refund my money.
Pankaj kumar
Mob.[protected]

i have booked an e-ticket on 29th dec 09 from irctc website
from Guntur to secundrabad with PNR No [protected]
with my Indian Overseas Bank VISA Debit Card through AXIS Bank Payment Gateway

i had canceled that ticket from irctc website on 30th dec 09

i got an email conformation on 31st dec 09 that the amount would be refunded in 2 to 3 working days
but till now the amount had not refunded


so i emailed the issue to [protected]@irctc.co.in

they responded to my email and asked me for my bank statement copy

then i downloaded the statement from my internet banking site and sent it

then they sent me a complaint number IRCTC #839409

after several days i got a reply from irctc that

"The refund has been processed against the txn-id [protected] on 01-Jan-2010. The refund
ARN# 74056630001936500086737.
With the help of ARN you can ask the refund status with card issuing authority. "

now i went to IOB Guntur Main Br where im having my account and told the issue
the officer inquired some one over phone and told me that he is helpless

now what should i do whom should i ask for this

plz help me

Anish Kunisetty
[protected]

After our great Mamaata Bainarjee came to power as the Railway Minister, the irctc website is very slow, even on normal days, forget about the usual 8 to 8:30 AM booking rush time. Earlier people were unable to book over the counter whereas people could tickets on irctc, if they login at the right time. Atleast, a small percentage of the Indian Railways Passenger were happy to get tickets without going through the brokers and pay extra. One fine day, the brokers met Mamaata and told " see we are not happy, with the passengers who book tickets online, we want that money too". Mamaata calls up the Railway officials and ask them to pull the plug of all the servers except one. The result" the site is down most of the time", brokers smile all the way to bank, because now every passenger has to via the brokers. "The end" IRCTC... You guys like this story?

IRCTC booked a hotel room on 16 Deccember 2009 in hotel Hare rama hare krishna for one day with checkin 19/12/2009 and checkout date 20/12/2009 and charged Rs 678 including taxes through there website www.railtourismindia.com .This booking was confirmed on same day that is 16/12/2009 after all the transaction were completed . Even after all the confirmation calls a day before booking everything was fine, but on the day when we reached to hotel the hotel manager denied of any booking through IRCTC and after talking to IRCTC people they talked to hotel manager and he sent us to another low budget lodge and cheated us.

IRCTC service is behaving very poor when i try to book tatkal in the morning by 8 AM. since the tatkal booking starts by 8 AM and the web server of IRCTC is not able to handle the huge consumer load exactly at 8AM. The websites goes hanged and when it become normalise all the tatkal tickets are completed. This kind of tatkal booking system is useless.

IRCTC can better put off this tatkal booking system online.

JP.Anand Kumar

I was travelling by 2954 Agust Kranti Rajdhani express reschedule dated 09/01/2010 (PNR no.[protected] dated08/01/2010)
at 11.15 am from Nizamuddin to Mumbai cental
1] We noted that the IRCTC canteen inside train has not given
The intial breakfast after start of jouney only Tea was given .
We requested the service boy about cofee but he told Cofee is not available.whever supplied me by Manger that I will serve you.
2] Same day at night time ,the Canteen has not given complete
Dinner but canteen has given to all passenger only plain Rice ,Dal full of water,Pickle,Two raw bananas,Dahi Only.No roti,main sabji was provided.

Kindly note that customer has paid Rs400 extra in full ticket value including canteen facility than normal reseved ticket. So the canteen
Manager shall provide complete Dinner & breakfast.

I am not happy with this kind of poor services provided by
IRCTC canteen.

Pravin Mahajan

Re: Re:PNR NO. [protected], TR.I.D. [protected].
I am repeating complaint after 90 days after. But yet I have not received my refund amount. I called so many times on railway customer care, also wrote email to the concerned department but nothing has happend. Please guide me where I can lodge my complaint for the same.details are bellowReason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 14-May-2009
Refund Status : Refund under Process
Refund Date : Not Available after five month money is not refund in my account. please inform me how much time taken for money refund.

PNR NO. [protected] TR. I.D. [protected], TRAIN NO.2311, JOURNEY DATE WAS
11.05.2009 . AS I HAVE FILED TDR ON 14.5.2009, SHIV SHANKER SRIVASTAVA MOMILE NO [protected]

last two weeks i have been observing that indian railways website does not available between 8 am and 10 am for normal users.
If we want to book tatkal tickets we need to go through the agents only.
They increased the tatkal seats but railways did not increase the coaches
for example Bangalore to Bubhaneswar Prasanthi express has 48 tatkal seats in third ac ,earlier only 12 seats.Is indian railways looking for only profit or public transport ?
Agents will get access any time from thier systems how ?

Dear Sir,



I am also one of the millions frequent traveler of Indian Rail and respectively old user of IRCTC services like i-ticket & e-ticket.

For e-ticket you allow only 5 ID cards that too in original and I would like to draw your attention towards this with hope and anticipation that with the relaxation of many norms of e-ticket you will also relax the same.

Please remove the need of original ID proof and allow even Xerox of the same which should be legible. It should not be mandatory.

Include more number of photo ID proofs as ID cards issued by Private Companies, Photo Debit and Credit Cards etc should also be allowed. As even the airlines (Govt as well as Private) are allowing the same.


Since paper tickets are not requiring the ID card then why for e-tickets where each ticket is being booked through registered Users and designated bank account or credit/debit cards, you can easily track the IP addresses



Sometimes it becomes harassment as we may not have any ID proof out of those 5 lists and there is good amount of argument we face occasionally.



Therefore please give it a consideration and take necessary action in the interest of we passengers.



Regards,

PNR [protected]
TRANIN NAME: 2393
S KRANTI SUP EXP
NAME: Sunil Kumar Shukla
QUAOTA: TATKAL
Date: 07Jan2010

Compliant against Agent
Mr Vinod Kumar Verma
GLOBAL COMMUNICATION near INDIA BHAWAN WEST BROING CANAL ROAD PATNA 01
BIHAR
[protected]

After train late more than 12Hrs they not cancel our e-ticket and not refund my money 459

What’s mean tatkal ticket?
for urgent move at that delay my planning fail and not useful to use that service

Regards
Abhishek Agarwal
C/o Sunil Kumar Shukla
[protected]

Please refund the amount which is pending from last 10 months !!!!


Reference No : ekt[protected]

TDR Filing Date :28-Apr-2009


Dear IRCTC,

I had applied for TDR on 28.04.2009 for the PNR number PNR Number

[protected] Booked On[protected] with Transaction ID [protected]


Where-in none of the passenger traveled or boarded the train


While checking the status in TDR history section, the TDR status is

showing as ADMIN Approved but still haven't received the refund yet


Kindly request you to process the refund as early as possible



regards
Manish

Hello,
i have booked e ticket for manmad to bidar on 30th of dec 2009 and again on the same route on 31st of dec,
i got a confirmed ticket from varanasi to manmad but while making a ticket from manmad to bidar after the payment is done through S.B.I debit card i was given a redirect link and the ticket has not been confirmed to me.This same thing happen again on 31st dec while i tried to book a ticket through my brother S.B.I debit card.

This is really an undesired situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Thanks and Regards
Nikhil Oberai
call me:[protected]

Dear Sir,

This is to inform you as No any PNR status shown when train was getting departure from the station As I had booked my reservation & that was waiting that time but when I reached at the station still its status was not cleared, Then I confirmed through my mobile on 139 of railway care after then I was said to booked another ticket so that I can travel so I have to booked another ticket. Not only from me there are third person who was confirming the e ticket. when he told that it is still in waiting . If my ticket was confirmed then I am asking to send me my confirm status but they are not interested to respond. pls. suggest..

Thank You

Dear Sir,

Let me first congratulate irctc for giving such an excellent services. I am a frequent traveler in rail and for me your services are simply superb.

Now coming to my complain. Sir the website is very slow from 08:00 AM to 08:30 AM ie at the time of Tatkal booking daily. Sir, sometime we need to book Tatkal ticket from irctc sites but till the time the site opens all tatkal quota is finished. Why ???

ARE YOU TRYING TO HELP THE TRAVEL AGENTS, so that pubilic visits these travel agent and pay 200 to 300 Rs. extra for getting tatkal ticket.

Please look into this matter so that the normal public using irctc are benifitted.

Thanks and regards,

Rajesh Kr. Singh,
Patna.
irctc user name - rajeshks4

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/Northern Railway, New Delhi on
dt. 15.05.09. We have already issued Reminder No. 1 & 2 on dt. 17.09.09
& 10.11.09 to concerned railway to chase up the case. But despite
reminder refund yet not received from the concerned railway. Now we are
sending a Reminder No. 3 dt. 05.12.09 with all the papers pertaining to
your refund case to concerned railway to chase up the cases. As soon as
refund, if any, received it will be credited to your card account.



Regards,

Shiraj Ahmad
[protected]@irctc.co.in
Ph:[protected]
when I send bellow mail then Mr shiraj ahmad send above
mail,But TDR money is not refunded in my account. so please send reminder for tdr money.Please inform me how many time taken for TDR money refund.




Shiv Srivastava wrote:
> Dear customer,
>
>
>
> Sorry for the inconvenience. Kindly note that your refund case of PNR
> No. [protected] has been forwarded to CCM/Northern Railway on dt.
> 15.05.09. We have already issued Reminder No. 1 dt. 17.09.09 to
> concerned railway to chase up the case. But despite reminder refund
> yet not received from the concerned railway. Now we are sending a
> Reminder No. 2 dt. 10.11.09 with all the papers pertaining to your
> refund case to concerned railway to chase up the cases. As soon as
> refund, if any, received it will be credited to your card account.
>
>
>
> Regards,
>
> Sanjay Suman
> [protected]@irctc.co.in when I send mail then Mr Sanjay suman sendabov
> mail,But TDR money is not refunded in my account. so please help me
> for tdr money.
>
>
>
>
>
> Shiv Srivastava wrote:
> > [protected]@irctc.co.in
> > Ph: 0 Dear customer,
> >
> > Sorry for the inconvenience. Kindly note that your refund case of
> PNR No. [protected] has been forwarded to CCM/Northern Railway on
> dt.15.05.09. Refund yet not received from concerned railway, so we are
> sending a reminder with all the papers pertaining to your refund case
> to concerned railway on dt. 23.09.09 to chase up the cases. As soon as
> refund, if any, received it will be credited to your card account.
> >
> >
> > Regards,
> > Ved Prakash[protected]
> >
> > ved prakash send above mail when I send bellow mail . but refund is
> under process today date.so please clear refund.PLEASE INFORM ME when
> MONEY IS REFUND IN MY ACCOUNT. PLEASE SEND ME Email ID OF CCM Northern
> railway new Delhi
> >
> >
> >
> > Shiv Srivastava wrote:
> > > SIR,
> > >
> > > KINDLY CLEAR THE STATUS OF PNR NO. [protected] TR. I.D. [protected],
> TRAIN NO.2311, JOURNEY DATE WAS 11.05.2009 . AS I HAVE FILED TDR ON
> 14.5.2009, ON ENQUIRY OF TDR STATUS IS SHOWING AS “ADMIN.APPROVED” &
> REFUND IS UNDER PROCESS. BUT NO REFUND IS BEING DONE TILL DATE. THREE
> MONTHS HAVE BEEN PASSED. KINDLY MAKE THE REFUND AS EARLY AS POSSIBLE.
> > >
> > > THANKING YOU,
> > >
> > > YOURS SINCERELY,
> > >
> > > SHIV SHANKER SRIVASTAVA
> > > (Mb-[protected])