Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket for a journey from Lokmanya Terminus to Chiplun by Matsaygandha Expresee dated 12/02/2010 through IRCTC.

There were 4 available seats in 2nd AC. As 5 of my family members were travelling the 4 of the seats were confirmed and the 5th was wait listed as WL5.

I had a query regarding why the 5th person was wait listed as 5 and not 1 or RAC, I called up the IRCTC chennai helpline (as no one was picking the call on the delhi helpline, the phone was just ringing).

The customer care executive wasent even bothered to listen to my query and constantly kept repeating "call 139". I even tried telling him that there was no way i can get this query answered through 139, but all my efforts in trying to even talk were in vain. There was no answer to my query till the end.

It was an unexpected and pathetic service experienced.

I would not recommend this service to anyone else from now on which i used to do before

TDR refund is pending for more than 6 months. Details are provided as under:

Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 25.00
Date Of Journey 31/5/2009 Ticket Charge Rs 3950.00
Bank CITI Total Rs 3975.00
Train No 0901A Railway Zone IRCTC
From Station MUMBAI CENTRAL(BCT) IRCTC Zone IRCTC
To Station H NIZAMUDDIN(NZM) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 K M Gogri 34 Male A4 0052/ UB Booked
2 S K Gogri 30 Female A4 0050/ UB Booked



Reason For TDR : Passenger Not Travelled.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 05-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

No possitive feedback from IRCTC. The feedback receiving from them is it is in process. But i do not understand why they took 6 months to process one simple refund.

Thanks

Kalpesh gogri
[protected]

To,

IRCTC

This refers to self narrating email response from IRCTC help desk given below-

I am again sorry to note that inspite of repeated requests,I have not
recieved any genuine refunds till date against train cancelled by rail authorities due to GURJAR agitation in Rajsthan

It is to mention that my case is pending since June'08.

I once again request you to kindly process my refund claim at your
earliest please.

Please treat this as last reminder from my side.

Also, please note that I shall be free to take any suitable action in
case genuine refunds are not paid to me.

Details are as below:

TDR Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 30/5/2008 Ticket Charge Rs 1962.00
Bank ICICIBANK Total Rs 1992.00
Train No 4863

TDR Filing Date : 09-Jul-2008


Regards.

Yours faithfully,

SATISH KUMAR TIWARI




Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ NWR on dt.05.07.09. We have already issued Reminder No. 1,2,3,4 dt. 04.03.09 ,DT.21.05.09 ,DT.22.07.09 ,DT.29.08.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 5 dt. 25.01.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.



Regards,

Raman Raut
[protected]@irctc.co.in

Ph:[protected]

Booking second AC tickets through IRCTC is fine. But every time when we book, ( a group of 3 with senior citizens), we end up ahving only one side-lower and rest upper berths.
Though we book months in advance, the berths in Kacheguda Bangalore express is always not available.

But RAC booking passengers get nice lower berths. This ahp happened several times.

Looks like the reserved quota for VIPs and railway staff take up most of the berths. And once it is released just before the departure , the lower berths are allotted to late comers(RACs).

This causes much heartburn.

Why can't we have " option for lower berths , if available" too?

Why cant the government quota be allotted in Upper berths, so as not to inconvenience the paying public and senior citizens?

train no. 6530, journey date 07/10/09 pnr no. [protected]. already filed a TDR but still not received any refund or proper status. They are taking advantage of peoples money coz its government site and we cant do anything against them. enjoying crores of money for free

First of all want to share that IRCTC has a very faulty system doesn't give smooth transaction at all, as far as my experience with this is concerned. Most of the time we want to do transaction through it we find failed transaction for which they deduct money from our a/c and find a very cumbersome process to get back our own money.
This 3rd of Feb 2010 I tried to purchase ticket through IRCTC, I tried three times and both the transactions were failed one. The Transaction IDs are [protected], [protected], [protected] and for that they have deducted a sum of Rs. 526, Rs. 549 and Rs. 549 respectively. On 4th of Feb-10 I succeed to purchase my ticket. Although IRCTC has refunded my money (I had tried with my SBI Debit Card) for the 2nd & 3rd Transaction IDs but keeping mum or giving superfluous reply for the 1st one. Whatever they have asked like scan copy of my statement I have given to them twice but still they are not giving proper and specific answer to me. As a nodal boy I am asking your kind support for justice to get rid of this faulty system of IRCTC. I have some restless e-mail communication with IRCTC in this regard and can sent you if you deseired in future to prove my stand.
Thanking you.
With honored Regards.

Dear Sir,

I filed TDR for PNR. No. [protected] & [protected] on 18th May09 & 24th Aug09 respectively. I have not received my refund till date. This has taken almost 9 months till date. How much more time, I will have to wait?

Regards
Ashish Sinha
M.No. [protected]

Sir,
The correspondence with the [protected]@irctc.co.in regarding Ticket booking
Dear Customer,

The information provided is insufficient for us to check. We request you to give us your PNR No./user-id with IRCTC and date-of-booking/date-of-journey/transaction-id generated from IRCTC, so that we may pursue the matter.






Thanks & Regards
Pratima
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 05:52:05 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: E TKT
To: [protected]@irctc.co.in

sir,

To day i had booked tkt for Mumbai central to Ghaziabad (Golden temple mail) through ur irctc.co.in ( am using for last 7 years). travvelling date is 5th Feb. Transcation has been finished and got the Transaction Id is [protected]. But i failed to get Tkt and not showing in the Booked history or i didnt get mail normally i get after booking in my hot mail ID [protected]@hotmail.com..... In my bank also showing transaction for the above has been finished.

Iam expecting positive response from u

thanq


regards
G P Varma
Dear Customer,

Please send us your user id to assist you better.



Thanks & Regards
Anupama Massey
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 06:10:06 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: E TKT
To: [protected]@irctc.co.in


> Thanq,
> These are my transaction details.
> I told u earliar that i didnt get Tkt info....
> My ID: [protected]@irctc.co.in
> date of booking: 03/02/2010
> Date of journey: 05/02/2010
> Train: Golden temple mail
> From: mumbai central
> To: ghaziabad
> Transaction Id:[protected]
>
Dear Customer,

please send earlier corrospondonce with us or clear your query again with full details.


Thanks & Regards
Abhinav Saxena
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 13:39:04 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: [IRCTC #883738] Ticket Confirmation: E TKT
To: [protected]@irctc.co.in


> sir/madam
> What happend to my tkt details..........
>
> On Wed, 03 Feb 2010 12:34:15 +0530 wrote
03/02/2010 BIL/[protected]/train tkt/[protected] DR INR 1,067.00 .....this details from my bank.
Pls help me out from this.......

Dear Sir,

I would like to draw your kind attention that I have ordered a veg meal for dinner in which I found two chapathi's(uncooked) were served instead of four puri's.

When enquired about the puri's, MD FAROOQ(staff of pantry car) bluffed me saying that "this is puri".
The same thing when I ordered tea they provide me only 70-80 ml instead of 150ml.The quality and quantity of other food items is also worst.

When I asked about the Complaint Book from the manager of PANTRY CAR he refused to provide me the Complaint book.

So I request your honour to please look into the matter with immediate effect as it is being happening everytime.

Your early action in the above matter is highly solicited.

Thanking You,

Your's faithfully,

Avinab Kumar Saha
PNR No[protected]
Phone No [protected]
Train No 2703
Date of Journey [protected]

Dear Sir,

I am robert kerry, sir today i booked E-Ticket from this site (http://www.irctc.co.in/) for Kalyan to Gondia, from my SBI Debit card, but i am not getting ticket from this site and my amount Rs.359 also cut from my A/c. they are only showing me this Tranjaction ID [protected] with this message (PAYMENT NOT RECEIVED FROM BANK).
sir i want only my money back any how, so please help me soon.

Thank you
Rgds
Robert kerry

My contact No is--[protected]

Dear Sir/Mam,

I have booked ticket from dadar to pandharpur and return for journey on 4th feb, 2010. There are 6 travellers with 2 senior citizen (1 Male and 1 Female). I didnt get concession for them. my pnr no. is [protected] and [protected].

The ticket rates is Rs. 116 for Sleeper class for general public.

I was charged Rs. 689 + 25. but the with concession i should have been charged Rs. 603 + 25 for both tickets

Hi,

When you are managing a web site that holds the information of the entire Indian Railway Department, you always need to make sure that the web site runs fine rather than leaving it on its own...

I have been trying to book a ticket from the IRCTC online ticket booking facility and it took me almost 2 hours for booking as the server was not reachable some times and the connection was lost a few times which is not at all acceptable. I would have walked to a nearby railway station and book the ticket with in 1 hour.

Well, its time for you guys to upgrade your servers and the make sure that you are providing a Quality service and also perform regular maintenance on your servers and routers rather than making people suffer.

Looking for a great service ahead from the IRCTC team.....

Thanks and Regards
Suresh

DEAR SIR,

I TRIED TO BOOK AN E-TICKET FROM PUNE TO SOLAPUR ON PUNE-SOLAPUR PASSENGER FOR 22 JAN 10 ON 22-JAN-10. I COULD NOT GET THE SOFT COPY OF THE TICKET, BUT Rs. 71/- WAS DEBITED FROM MY A/C!!!
THE TRAIN NO :1555
WHEN I CHECK IN BOOKED HISTORY THEIR ALSO ITS NOT SHOWING BOOKING CONFIRMATION
PLS HELP.

sir/madam

My name is pankaj kumar i book my ticket in chattishgarh express (Train No. & Name: 8238/CHHATISGARH EXP ) on 19 jan but due to late running of train approx 12 hour i cant able to do my journey and i want to cancel my ticket . But there is no provision for on line cancellation . I call on custmer care but no one attend my call after many try.


please refund my money.
Pankaj kumar
Mob.[protected]

i have booked an e-ticket on 29th dec 09 from irctc website
from Guntur to secundrabad with PNR No [protected]
with my Indian Overseas Bank VISA Debit Card through AXIS Bank Payment Gateway

i had canceled that ticket from irctc website on 30th dec 09

i got an email conformation on 31st dec 09 that the amount would be refunded in 2 to 3 working days
but till now the amount had not refunded


so i emailed the issue to [protected]@irctc.co.in

they responded to my email and asked me for my bank statement copy

then i downloaded the statement from my internet banking site and sent it

then they sent me a complaint number IRCTC #839409

after several days i got a reply from irctc that

"The refund has been processed against the txn-id [protected] on 01-Jan-2010. The refund
ARN# 74056630001936500086737.
With the help of ARN you can ask the refund status with card issuing authority. "

now i went to IOB Guntur Main Br where im having my account and told the issue
the officer inquired some one over phone and told me that he is helpless

now what should i do whom should i ask for this

plz help me

Anish Kunisetty
[protected]

After our great Mamaata Bainarjee came to power as the Railway Minister, the irctc website is very slow, even on normal days, forget about the usual 8 to 8:30 AM booking rush time. Earlier people were unable to book over the counter whereas people could tickets on irctc, if they login at the right time. Atleast, a small percentage of the Indian Railways Passenger were happy to get tickets without going through the brokers and pay extra. One fine day, the brokers met Mamaata and told " see we are not happy, with the passengers who book tickets online, we want that money too". Mamaata calls up the Railway officials and ask them to pull the plug of all the servers except one. The result" the site is down most of the time", brokers smile all the way to bank, because now every passenger has to via the brokers. "The end" IRCTC... You guys like this story?

IRCTC booked a hotel room on 16 Deccember 2009 in hotel Hare rama hare krishna for one day with checkin 19/12/2009 and checkout date 20/12/2009 and charged Rs 678 including taxes through there website www.railtourismindia.com .This booking was confirmed on same day that is 16/12/2009 after all the transaction were completed . Even after all the confirmation calls a day before booking everything was fine, but on the day when we reached to hotel the hotel manager denied of any booking through IRCTC and after talking to IRCTC people they talked to hotel manager and he sent us to another low budget lodge and cheated us.

IRCTC service is behaving very poor when i try to book tatkal in the morning by 8 AM. since the tatkal booking starts by 8 AM and the web server of IRCTC is not able to handle the huge consumer load exactly at 8AM. The websites goes hanged and when it become normalise all the tatkal tickets are completed. This kind of tatkal booking system is useless.

IRCTC can better put off this tatkal booking system online.

JP.Anand Kumar

I was travelling by 2954 Agust Kranti Rajdhani express reschedule dated 09/01/2010 (PNR no.[protected] dated08/01/2010)
at 11.15 am from Nizamuddin to Mumbai cental
1] We noted that the IRCTC canteen inside train has not given
The intial breakfast after start of jouney only Tea was given .
We requested the service boy about cofee but he told Cofee is not available.whever supplied me by Manger that I will serve you.
2] Same day at night time ,the Canteen has not given complete
Dinner but canteen has given to all passenger only plain Rice ,Dal full of water,Pickle,Two raw bananas,Dahi Only.No roti,main sabji was provided.

Kindly note that customer has paid Rs400 extra in full ticket value including canteen facility than normal reseved ticket. So the canteen
Manager shall provide complete Dinner & breakfast.

I am not happy with this kind of poor services provided by
IRCTC canteen.

Pravin Mahajan

Re: Re:PNR NO. [protected], TR.I.D. [protected].
I am repeating complaint after 90 days after. But yet I have not received my refund amount. I called so many times on railway customer care, also wrote email to the concerned department but nothing has happend. Please guide me where I can lodge my complaint for the same.details are bellowReason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 14-May-2009
Refund Status : Refund under Process
Refund Date : Not Available after five month money is not refund in my account. please inform me how much time taken for money refund.

PNR NO. [protected] TR. I.D. [protected], TRAIN NO.2311, JOURNEY DATE WAS
11.05.2009 . AS I HAVE FILED TDR ON 14.5.2009, SHIV SHANKER SRIVASTAVA MOMILE NO [protected]