Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I have filed a request for TDR refund for the railway journey that I could not make. The refund was applied for online as it was an e-ticket. The status of refund is that it is admin approved, but the refund has still not be credited to my account.

1. Can you please give me an update on the status of my refund application?
2. How much more time it will take to get refund.
3. Whats...

we are not able to reserver the tatkal tickets on pandian express from Madurai to chennai or from chennai to madurai. tickets will not be available after the booking opens at 8AM, at 8:03AM it got over and went to waiting list. Please look into it.

Sir,
on 3.08.2009 i logged into my account with IRCTC, Login ID: mbrng to make ticked from Asansol to Kanpur Central.
I checked the availability status on train no. 2942 (Asansol-Ahmedabad Super Fast Express) and found that 56 berths were available. Hence, I proceeded to make ticket. But after payment the e-ticket issued showed that Waitlisted tickets were issued with WL Nos. 58 & 59.
I once again checked the availability status and found that the system still showed 56 berths available. I called up the IRCTC help desk and informed them about the problem. They told me that the problem occurred as the system was not updated and asked me to send a mail to them informing them about the matter. subsequently a ticket no. 556255 was generated against my mail.
I kept on calling them daily and even mailed them regarding the issue. But no proper response was received from IRCTC. Then I cancelled the ticket on 05.08.2009 and demanded full refund of Rs. 647/-
But an amount of Rs. 592/- has been refunded today which is Rs. 55/- less than the full amount.
It may please be noted that since the system was not updated, such an error occurred. It is completely negligence on the part of IRCTC and hence the loss must be compensated on their end.
The matter may please be taken up with IRCTC for disposal of the issue.

Hai

IRCTC SHUBH YATRA CARD IS DOING FRAUD. I APPLIED FOR SBI RAILWAY CARD AND I DIDNT GET ANY RESPONSE FROM IRCTC SBI RAILWAYS CARD. SO I APPLIED FOR THE SHUBH YATRA CARD IN WHICH SBI RAILWAY CARD APPLICATION IS SELECTED AND APPLIED AND GOT THE SHUBH YATRA CARD.

AS PER THE TERMS AND CONDITIONS THEY TOLD THAT THY WILL ACCUMULATE THE TICKET COST POINTS INTO THE NEARST FIGURE.I BOOKED FOR 999RS. AND I GOT POIT AS 99 ONLY INSTAD OF 100.

SBI RAILWAYS CARD ALSO DIDNT REACH US.SO PLS DONT APLY FOR SUBH YATRA CARD

TDR Status after 15 months

I have filed a TDR for the the train delayed by more then 11 hrs.
After filing the TDR within 2 days the status became Admin approaved but till date refund didn't happened... I have send repeted mails on [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in but of no use. Each time i received below email from tdrprocess.

"Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/North Western Railway. As soon as refund, if any, received it will be credited to your card account.. "


Following are my details as per IRCTC website...

Reason For TDR :On-Request
TDR Status :Admin Approved
Reference No :ekt[protected]
TDR Filing Date :10-Mar-2008
Refund Status :Refund under Process
Refund Date :Not Available

on 21st may 2009 i have train from New Delhi to Guwahati my train time was 14.00 pm and i came from Chandigarh to Delhi at 10.00am and i have to wait for few hour so i decided to wait inside the waiting room in platform no.1 in New Delhi station. so the Lady Guard Standing outside the waiting room said me that no you can't wait here because the waiting room is full but after few minutes later she allow another people to go inside the waiting room. the Lady guard not talking well. not only with us also there are some another people standing outside and she not allowed them also. so i want to say that what kind of people railway department appoint here and there who even don't know how to talk with there customers they don't have any manners.

Sir,

I had booked a ticket from Pune to Dadar. The ticket did not get confirmed and got cancelled. No refund was sent to my account so I filed a TDR claim for refund. The claim was not acknowledged and also afterwards I recive following mail.

"It is noted that the following PNR No:-[protected] has been filed by you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent activity on your part. Your user id has been temporarily deactivated now. "

As per the Indian Railway rules all e-tickets which do not get confirmed get cancelled so whosoever travells on those tickets is travelling without ticket. Then how can I could have been travelling on that ticket.

Secondly what proof does IRCTC has before calling me a fraudster that I travelled on that ticket.

On top of it they have blocked my account on the web site so that I can not even verify which ticket and PNR they are talking about. I do not think they expect me to remember all the PNR numbers for all my journeys. IRCTC has simply assigned me a incidence ticket IRCTC #525755 and doing nothing about it since 14July2009

Please let me know as to how to proceed about the same.

Regards
Harmeet

II travelled in ac3 tire from Hyderabad to Pune on 7032 0n 22-07-09.
pnr no [protected]
i ordered VEG breakfast. The same was supplied to me at DAUND station.
As per your menu card the quantity should be 4 idlis and 4 vadas, and charge only RS 17.00
BUT the casserole contained 2 small iddlies and two vada only and I am charged RS 25.00.

This is an organized racket by suppliers, irctc contractor, you should take this complaint very seriously and prevent such mass looting.

Please give us mobile no of concerned senior rail way officer so that in future we can inform so that effective action can be taken by Indian railways

Sir
i have undertaken journey from New Delhi to Jhansi on 23 Jul 2009 by Bhopal Shatabdi. My PNR No is[protected] and was alloted seat 58 in Coach C-6. During Break Fast, tea/coffee was not served by the catering staff. Matter was reported to Mr Pankaj Sharma, Catering Supervisor however no action was taken. When Mr Pankaj Sharma was requested to produce complaint book for endorsement of complaint, the same was not prsented. It is not clear whether tea/coffee is part of the menu during Break Fast. the amount for catering is included in the fare and the passengers should be made aware of their entitlememts during the journey. In absense of coorect information there is possibility of pilferage/ mal practice. the attitude of catering staff including supervisor is poor and needs to be addressed for improvement. Mr Mishra TTE is in picture of the issue.

Amount of WL rail ticket of PNR No.[protected] not refunded till date while in their mail reply given complain ID No.255538 on 9th June, 2009 at 4.23 PM. Now they said one month is over the money can not be refunded.

Dear Sir,

I have booked a E-Ticket through the IRCTC services on NG Pay Payment gateway on 15th July 2009. Detail of which is as follows:
IRCTC
Rs. 531.00
15/07/2009 04:06:50 PM
Transaction ID: [protected]
MASTERCARD Credit Card

PNR No: [protected]
IRCTC Transaction Id: [protected]
Class: 2A
Quota: General
Ticket Status: CONFIRM
Train Name: 05604-INTERCITY EXP
DIMAPUR(DMV) to GUWAHATI(GHY)
Date of Journey: 15/7/2009
Ticket Type: E-Ticket
Passenger Details:
RAKESH KUMAR, , 025, Male, HA1-0017-SL
Distance: 0250 KM
Fare Breakup
Ticket Price: Rs. 482.0
IRCTC Service Charge: Rs. 20.0
Payment Processing Fees: Rs. 9
ngpay Convenience Fees: Rs.20
Total Amount: Rs.531

When I found that this HA1 coach is not available since a month I loadge a complain over phone to NG Pay at 6:12 & provide a alternate no. to notify me about the proceeding of my complain at 18:32. But they didn't call me. When I visit dimapur station at 11:00 PM there was no such coach & Chart available. When I try to check this with TC (Mr. Mazoomdaar) he said that many of such case he is facing these days due to IRCTC & No such coach is available. & even they didn't made the chart that's why I was no authrised to board the train. It creates a lot of hassels & I couldn't Reach Guawhati on time It causes me a lot of loss (Both Mentaaly & finacially). When Indian Railway has discontinued one of it's coach from the train It should notify the e-ticketing people about the same.
In the, morning 9:30 I got a call from NG Pay stating that the coach was available as per IRCTC. I ask them to prove that on documentation as I was ther on station for that Coach only & sure that was not there with train.
Please took the necessary actions to resolve the problem & get back me on my cell.

Thanks & Regards
Rakesh Kumar Mangal
Ph: [protected],
[protected]

I was trying to book a ticket for two persons by 2345 on[protected] by 2345up in SL class. In the option provided during booking I chose for allotment of two lower berths and also the rider option of "only booking berth if 2 lower berths are alloted", but since the number of seats available were less may be the ticket booking did not materialise (reference no.[protected])even after payment and a confirmation for unmaterialised booking by email was also given. But since the ticket booking did not materialise IRCTC should not levy transaction charges(IRCTC) + Bank Commission.Just like Waitlisted Tickets they should inform that the choiceable seats are not available before proceeding with the payment.

Again for the same ticket I chose for allotment of one lower berth but the same happened (reference no.[protected]).

Thus they are just making that option their source of income.

I want the IRCTC transaction charges and the Bank Commission on Unmaterialised Bookings to be refunded back.

Dear Sir/Madam,
On 23rd Aug 2008 I filed a TDR from my IRCTC online account (User ID: s_240405). Train was late more than 3 hours. But after approving this TDR GGM refund only 50% of my ticket charge. But according to Railway Rules I should get 100% refund if the train was late more than 3hours. Please inform me what is the reason of 50% refund. I think it is a fault of Indian Railway. Please solve this problem and refund me 100% of ticket charge. Hope you will accommodate this request. An early reply will be appreciated.
TDR details are as Follows:
> PNR Number [protected]
> Booked On[protected]
> Transaction ID[protected]
> Ticket Type eticket
> Class3
> AInternet Service Charge Rs 20.00
> Date Of Journey 21/8/2008
> Ticket Charge Rs 1535.00
> Bank hdfcpg
> Total Rs 1555.00
> Train No2314
> Railway ZoneER
> From StationNEW DELHI(NDLS)IRCTC ZoneGroup General Manager-1/Eastern Zone (IRCTC) Kolkatta
> To StationSEALDAH(SDAH)QuotaGeneral

Ticket Details
Name Age Sex Coach SeatRes-Status
Santosh Ghosh 26 Male B30008 Booked

> Reason For TDR :Train Late More Than Three Hours.

> TDR Status :GGM Approved

> Reference No :ekt[protected]

> TDR Filing Date :23-Aug-2008

> Refund Status :Sent For Refund

> Refund Date :04-Jan-2009

> Refund Amount :Rs.767.00

DEAR SIR,
I HAD PURCHASED A TICKET ON E TICKET through the website of IRCTC.CO.IN WHICH HAS THE PNR NO[protected] TICKET WAS BOOKED IN THE NAME LOMESH .G.PAREKH, AND PURVI.L.PAREKH, 14/12/2008, BOOKED ON[protected].WHICH has the transaction no I [protected] AND THE TRAIN NO OF WHICH IS 6613, COIMBATORE EXPRESS .i WAS UNABLE TO BOARD THE TRAIN BECAUSE OF NON AVAILABILITY AND NO ROOM FOR TRAVEL (WL ).SO I HAD TO CANCEL THE TICKETS SO I HAD FILED A TDR IN THIS REGARDS ON THE DAY SO AFTER THAT UNTIL NOW I HAVENT GOT MY REFUND MONEY RS.2756/-=1378*2) for 2 tickets
until now i havent got my refund money they said they will refund in 90days its already 8months have gone that is 240days have gone they send me a reply that the NJC NOT INCLUDED THAT WAS NOT MENTIONED TO ME WHEN I HAD TO LEAVE THE TRAIN NEITHER THE T.T ASKED ME TO SUBMIT THIS AFTER SAY ABOUT 5MONTHS THEY SEND ME THIS ANSWER THAT
(Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Southern Railway on dt. 19.12.08. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 02.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Sanjay Suman
[protected]@irctc.co.in
Ph:[protected]
REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : E/08-09/60113/25/12.03.09/SR In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM
PLEASE HELP ME TO SOLVE THIS ISSUE AND GET MY REFUND MONEY BACK
I EVEN HAD TO NEXT DAYS FLIGHT BECAUSE I COULDN'T BOARD THE TRAIN .THE FLIGHT TICKETS ITINERARY I HAVED IT WITH ME SAVED WHICH I CAN REPRODUCE TO YOU IF REQUIRED AS A PROOF THAT I HAD TO LEAVE THE TRAIN N FLY THE NEXT DAY
PLZ PLZ DO THE NEEDFUL I CANSEND U ALIST OF EMAIL COPIES WHICH I HAD SENT TO IRCTC CO PLZ I[censored]WANT I CAN SEND THEM TO U .
REGARDS
LOMESH.GPAREKH

TDR Not yet refunded
I have filed a TDR on 18th Feb 09 and I haven’t received the payment so far. I have informed the same to IRCTC and I got nothing except appologies. The status is showing from 5 months as shown below.

PNR No: [protected]
Reason For TDR : Train route was diverted.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 18-Feb-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

sir.. I am sending my email details with IRCTC i have booked two ticked but get bill from my bank for three ticket and paid the same. while asking irctc customer care they ask me to send the photo copy
of my credit card i have send the same in same day. but i could not get refund till now. regarding this i have so many time contact over phone also but still no result. Few dates are given below of contacting over phone with IRCTC customer care.

[protected] at 09:45 AM
[protected] at 09:15 AM
[protected] at 13:30 noon with Anju and Supervisor Mr. Amit Bhatia.

I therefore request to look into the matter and instruct to credit the excess amount deduct (Rs. 2819.86 P) along with interest, Otherwise i have no way to get my refund and then only way to go to the consumer court.

with regards

Krishan Kumar

[protected]@gmail.com





Sir,
AS On[protected] I've Booked Two Tickets One From Nzm To Bangalore And Another
From Bangalore To Nzm Wide Transaction Id no:[protected] And[protected] Today
I Recieved My Credit CArd Bill It IS Showing 3 Payments Wide Transaction ID No197890
Rs.2819.86 And Second Transaction Id 1720728 Rs.2835.13 And Third
Transaction Id :243950 Rs.2819.86 While I Got Two Tickets Only As Per
My Internet Transaction Detail My Internet Detail Is Also Enclosed To
It please Credit The Excess Amount The Transaction Is Not Done By Me

Krishan Kumar
[protected]@indiatimes.com
[protected]@Gmail.com
[protected]@yahoo.com


> On 6/1/09, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:
>>
>>
>> Dear Customer,
>>
>> Please note that transaction id [protected] was a settlement-failed
>> transaction for which no amount was debited towards IRCTC. That is we
>> didn't
>> receive any payment authorization from your bankers to book the ticket.
>> If
>> at all the amount was debited, kindly send us the scan-copy / screen-shot
>> of
>> the bank statement to pursue the matter.
>>
>> Thanks & Regards
>> Avinash Kaur



On 6/1/09, KRISHAN KUMAR <[protected]@gmail.com> wrote:
> good evening sir..
>
> thanks for your immediate reply as per your request I am sending my
> credit card statement as attachment. Please recredit the same in my
> bank account. For your reference my bank has informed the TXN ID i.e.
> written against the txns.
>
> With regards.
>
>
> Krishan Kumar
> [protected]@indiatimes.com
> [protected]@gmail.com
> [protected]@yahoo.com

I was trying to book my ticket from http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/planner.do?BV_SessionID=@@...⇄
& was getting a message saying "booking not permitted, Try some other train or class"
I started to book my ticket @ 8:00 am & i couldn't get that ticket till 8:15. now all tickets for that train have been sold....

Subject: Urgent, Duplicating of ticket issue [IRCTC #189285]


Respected Sir,
Myself Prashant Sharma (user id : ps28880) from Ahmedabad, Gujarat using your services since last two years.
I would like to comment that the services your are offering online of making tickets and also the
services of providing meals in train is fantastic and and one of the best of its kind.

But sir i have a concern which i want to share with you, when i was making tickets last time for the date 2nd may
of ashram express from delhi to ahmedabad on 27th april, your website again and again got crashed and after trying many times ultimately the ticket with PNR No : [protected] and transaction id
[protected] was successfully made by me by which my family members travelled


But when i had gone through my recent creditcard statement, i was shocked to see that there were
three transactions which were approved from the creditcard for the ticket. the transaction id for the three tickets were

PNR NO
TRANSACTION ID


[protected] [protected]


[protected] [protected]



[protected]




Out of these all transactions the people who were booked were same with same date of journey and same train.
From these transaction, transaction id [protected] was refunded back to my account, and we have travelled by ticket with pnr no [protected] and transaction id [protected] .

But because of your websites breakdown the ticket with pnr no [protected] and transaction i d [protected] was also made .
Why should i suffer because of your websites mistake, please give the money credited back to my account . I have used my standard chartered credit card for these transactions the card number is [protected].

This is a humble request .


Waiting for your quick response.





Regards,
Prashant Sharma
Training Officer
HDFC Standardlife insurane company limited
Mehsana Branch
[protected]
email : [protected]@hdfcinsurance.com
alternate email : [protected]@yahoo.co.in
Do More !
Feel Better !
Live Longer !

No booking of ticket despite of debit from account
Hi,
Today in the afternoon, ie on 2nd July 09, I tried to book an e ticket through IRCTC online services as per the detail as mentioned bellow

Name of Passanger - rajendra singh ( M 29)

Train No. 3008, Date of Journey 4th July 2009, Class SL,

Transection ID - [protected]

Status - Not Booked.

As per the bank transaction statement of Axis Bank, it is seen that payment of Rs 2012.00 has been done on 2nd of July 09 against the same booking, however, ticket is not booked by IRCTC saying that payment is not received from bank.

Meanwhile, I made an another transection and booked another e ticket. Please look into the matter and refund the booking amount if payment is received otherwise inform immediately.

Thanks and Regards,
Rajendra Singh Gusain.

I send this mail as so0n as i get error . After 2 days IRCTC cancelled the ticket and refunded only 25% and none of my mistake they penalise me.

We need to take up jointly against IRCTC -Tatkal scheme . They literally cheat the consumers.

From: A.P. Arunachalam <[protected]@yahoo.com>
Subject: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Tuesday, August 12, 2008, 1:43 PM
Hi,

Today i have been facing lot of issues in booking for tatkal
booking. First time it is debited my ICICI Debit account vide transactionid -[protected] and checked the booked tickets. Since i could n't see any thing i retried again -my account debited vide transaction id -[protected] and again i got error called "servie
unavailable"
I spoke the IRCTC helpline and explained the issue and they asked me to retry after sometime. Finally i tried and i got reservation slip vide transaction id -[protected] and ticket also confirmed. after taking print out when i check booked tickets, i could see 2 tickets in booked tickets for the same train & for same persons Pl cancel the ticket [protected] and refund to my account the full amount and also refund the money for failed tranaction [protected] This problem due to IRCTC web service issue only, hence pl cancel and refund the full amount immediatley.None of my mistake, IRCTC should n't penalise me.Pl refund

Arunachalam AP