Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had a reservation for 3 tickets on 2-tier AC from Renigunta to Dadar on Train # 2164 for 7th March 2010.
Reservation date:[protected] Status at time of reservation: 13/14/15. PNR: [protected]

By 6th March the status had been updated to 3/4/5 and a few hours before travel improved to RHA1 17 / WL1 / WL2. I was traveling with my parents (68 and 57 yr old) and was not willing to board the train if we did not have individual berths.

We got to Renigunta station early to inquire about the possibility of traveling with 2 waitlisted passengers. We were CLEARLY told by the railway authorities that since we have 1 RAC passenger on the ticket, we are ALLOWED to board the train and the TC on the train should be able to accommodate the 2 wait listed names.

Given the assurances stated above we boarded the train and soon hit a brick wall. The TC started the conversation with "Its a full train and there not much I can do". Well he ended up doing a lot of stuff for another group which had 'lots' of money to shell out!

The same group shared the single RAC reservation with us and were kind enough to give the entire seat to us. So yeah we had now paid Rs 3680 to share 1 berth amongst:
- Me
- 68 yr old man
- 57 yr old woman.

The TC had the audacity to say "You dont have much to offer, the other group had a lot to give!"

After a good 8 hours of travel, a different TC was kind enough to allocate a 'no-show' seat to us in the adjacent berth and that made it a little better for the 3 o[censored]s.

I do not feel like claiming TDR since we all ended up traveling on the ticket on offer. However I ask IRCTC if this was worth Rs 3680 that they charged us?

Dear Sir

Since 4years my money not refunded for my cancellation of the ticket.

Regards
Harikrishna

PNR Number [protected]
Transaction ID [protected]
Class 2A
Date Of Journey 14/6/2006 Ticket Charge Rs 3724.00
Bank CITI Total Rs 3784.00
Train No 5628 Railway Zone SR
From Station (NJP) IRCTC Zone Regional Director /Southern Zone (IRCTC), Chennai
To Station (BZA) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Harikrishna 30 Male 0000 Booked
2 Sireesha 25 Female 0000 Booked
Reason For TDR : ON-REQUEST
TDR Status : Previous Record
Reference No : 34891
TDR Zone : NF
TDR Filing Date : 25-Aug-2006
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I try to book my ticket from amritsar by my home internet connection.but due to network failur its not booked and i have not recived any message.but the cost of ticket Rs 83 is deducted from my debit card.I think that its not a huge amout but how much inconvinece i feel only i can understan. by happining these type mistakes it make bad impression to us and our country.so please update ur software that people can use it freely without any fear.And tell me that how i can get my refund.thanks.

Respected Sir/Madam,
I was Booking a ticket today from your website today i.e. www.irctc.co.in when i selected the train in which i prefered to travel & checked it's availability then it displayed available status but as i planned my ticket & made payment the ticket that was generated was of Waiting List.But when i checked the status again then it was the same as before that is Available.i have taken a screenshot of that & it's enclosed in the attachement within this mail.i request you to have a look at that.i'm providing you more details of the ticket that i booked today.

Date of Booking - 02-Mar-2010 10:08:52 AM
From - GONDIA JN
Boarding Point - Nagpur
To - PUNE JN
Date of Jouney - 04/03/10
Class - 2A
Ticket Type - e ticket
Quota - Tatkal
Train No. - 2849
PNR No. - [protected]

Also,earlier today i booked 3A Ticket on the same train but i had to cancel it because of the same reason,the show availability option was showing Available but as i booked the ticket it was WL & again when i checked it,it was showing the same available status.here are the details of that ticket as well

From - GONDIA JN
To - PUNE JN
Date of Jouney - 04/03/10
Class - 3A
Ticket Type - e ticket
Quota - Tatkal
Train No. - 2849
PNR No. - [protected]


i have a screenshot of that as well.if you demand it,i can mail it to you.
Now,as a passenger it's not my fault because i double checked it before booking & verified it after as well.Therefore, i urge you to look into this matter & provide proper jurisdiction to me.

Thanking You

Yours Truly
Naveen Thakur


How is it possible that i booked the ticket & still after that the site is showing availability on this train??
PS: I've sent this email to IRCTC couple of times but they didn't replied any..
I need answers..

Hi,
I have booked tickets for my parents from Bangalore (SBC) to Hyderabad (KCG) for journey on 1/Mar/2010 on Kacheguda Express. My dad was is the main passenger and he lost is wallet on the way to the railway station and hence he could not provide the Original copy of ID card. Though he didn't have the original copy of any id cards, he had the SBI debit card with his name on it and the TTR refused to accept that as an id proof. Now there is no way that he can get his id card right at that moment. His other id proofs are at home in Hyderabad. What can anyone do in such situations? The TTR behaved rudely and demanded Rs.1048 (double the actual ticket fare for 2), which is totally insane. I need to know if this is the correct fine amount. I need to know if this is real way to behave with my parents who are totally tried explaining him what actually happened. I read in the tickets that even if you don't carry the actual ticket itself you will be fined only Rs.50 per head

<<<
The passenger should also carry the Electronic Reservation Slip (ERS) during the train journey failing which a penalty of Rs. 50/- will be charged by the TTE/Conductor Guard.
>>>

I paid Rs.563 for booking the tickets (online) and my parents paid a fine of Rs.1048. So totally we have paid up ~Rs.1611 (which is totally insane). I NEED JUSTICE and I need to be charged only what I should be charged. Also the TTR who has pained my parents and caused mental torture to them should be punished. So I need to escalate this issue, as well as I need to get back my money if he has charged us wrongly.

Thanks,
Divya.

I Did file for tdr refund having PNR NO.[protected] And Trasaction No.[protected] On 3rd oct.2009. But Yet TO Receive The Amount

Dear sir,

To day I made a railway ticket booking " PNR No : [protected]"
While searching for status reservation From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) and Boarding : SAINTHIA(SNT) , IRCTC WEB SITE SHOWS THE STATUS AVAILABLE BUT AFTER MAKING PAYMENT IT SHOWS WAITING LIST OF THAT TICKET" BUT AGAIN WHEN I SEARCH FOR STATUS IT SHOWS THE SAME:AVAILABLE 57.

SO ITS A CHEATING WITH THE CUSTOMER. AND IRCTC SHOWS WRONG INFORMATION..
I HAVE ATTACHED A COPY OF MY TICKET.

PLZ TAKE AN ACTION....

WITH REGARDS
TAPAN KUMAR PAL
28.02.2010




IRCTCs e-Ticketing Service
Electronic Reservation Slip



# This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as without ticket and charged as per extant Railway rules.
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 5657/KANCHANJANGA EX Date of Journey:10-Mar-2010
Class: 3A Date of Booking:28-Feb-2010 06:46:42 PM Date of Boarding:10-Mar-2010
From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) Distance: 0874 KM
Boarding : SAINTHIA(SNT) Resv Upto: GUWAHATI(GHY) Quota: General
Scheduled Departure: 10:14* Total Fare : Rs 1690.00 Adult: 2 Child: 0
*Departure time printed on the ERS is liable to change. New time table from[protected]
SNO. Name Age Sex Concession Code Booking Status/Current Status
/ Coach No/ Seat No
1.

TAPAN KUMAR PAL

29

Male



RLWL 1/RLWL 1/ / 0000/
2.

DHANANJAY PAL

32

Male



RLWL 2/RLWL 2/ / 0000/
Service Charges
1-IRCTC service charge:-Rs 25.00


Important
# PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.
# New time table will be effected from[protected]. Departure time printed in ERS is liable to change. Customers are requested to check with Railway enquiry.
# One of the passenger booked on an E-ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. for their employees.
# The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The passenger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry the electronic reservation slip, a charge of Rs.50/- per ticket shall be recovered by the ticket checking staff and an excess fare ticket will be issued in lieu of that.
# E-ticket cancellations are permitted through www.irctc.co.in by the user. In case e-ticket is booked through an agent, please contact respective agent for cancellations.
# For Railway Enquiry Dial 139 or SMS 'RAIL' to 139.
# Jago Yatri Jago.
For any query toll free no.[protected]

Contact us on:- 24*7 Hrs. Customer Support at[protected] , MON - SAT(10 AM - 6 PM[protected]/4787/4773/5800/8539/8543 , Chennai Customer Care[protected].or Mail To: [protected]@irctc.co.in
Rules for Waitlisted E tickets passengers

a) Status of E-tickets after chart preparation

1. Confirmed E ticket –Wait-listed E- ticket where all passengers are confirmed at the time of charting.
2. Partially waitlisted/Confirmed/RAC E ticket - Wait-listed E- ticket where some passengers are confirmed/RAC and others are wait-listed at the time of charting.
3. Fully waitlisted E tickets - Wait-listed E- ticket where all passengers continue to be waitlisted at the time of charting.


b) Authorization to board the train

1. Passengers with Confirmed E ticket are permitted to board the train. Their names will appear on the chart.
2. Names of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the Waitlisted passengers).
3. PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.


c) Cancellation rules

1. Confirmed E ticket can be cancelled by passengers through internet before chart preparation only.
2. Partially waitlisted/Confirmed/RAC E ticket can be cancelled by passengers through internet before chart preparation only.
3. Fully waitlisted E tickets can be cancelled by passenger using internet before chart preparation. After chart preparation it will be cancelled by Railways and money refunded automatically.


d) Refund rules

1. After chart preparation, Refunds for Confirmed/RAC/Partially Waitlisted E ticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account.
2. After chart preparation, Fully waitlisted E ticket will be cancelled by Railways and refund shall be credited to user/agents account automatically.

Thank you for using IRCTC's Services.

Dear Sir,
I had filled TDR on[protected] against PNR No.[protected].till date i have not recieved my refund amount of Rs.988.Kindly help me in getting the refund of Rs.988. I am following up with IRTC official Mumbai for the last five months till date there is no response from IRTC.

Praveen

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets.

When a consumer's E-Ticket booked in IRCTC for a travel in a sceduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will get cancelled automatically....

I have booked my TDR against my ticket(PNR no. - [protected]) on 10th of October 2009 as the train was late by more than 3 hours. But still I didn't get my refund.
No. of times I have send mails and called IRCTC customer care. I got same reply every time that they don't know the exact time of refund.

After so many days, lastly today I got one mail from IRCTC, giving excuses as:

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/NER Railway on dt. 22-oct-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt.17.02.10 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

I couldn't understand,what are the processes that IRCTC is doing that takes too much of time?
Nobody is there who really can take care for all these happenings?
Or, IRCTC wants to earn more and more interest from customers money?

Thanks to do nothing.

dear sir, i have booked an e ticket for PNBE from NDLS for brahmaputra mail on 17 feb at 2250 hrs. and the money was deducted from my SBI account but ticket was not booked. a sum total of rs 695 was deducted. my user id is abhimax19. i request you to please look into the matter.

RESPECTED SIR,
with due respect i want to tell you about the MISBEHAVIOUR AND DEFICIENCY IN THE SERVICE OF RAILWAY STAFF MEMBER (RAJU TOMAR & DEEPU TOMAR) AS WELL AS MANAGER OF PENTRY CAR(S.VENKATRAMAN) . On 17th feb,2010 I (KAILASH BANSAL)and my wife(SUNITA BANSAL) was travelling by train PASCHIM EXPRESS NO.2925 FROM NAVSARI TO AMRITSAR JN. PNR NO.[protected] ,COACH NO.B1 ,SEAT NO. 47,48.
COMPLAINT: WE REQUESTED 5 TIMES TO THE EMPLOYEES FOR A KETTLE OF TEA BUT THEY DID NOT GAVE US THE SAME AND AFTER COMPLAINING THE MANAGER OF PENTRY CAR HE DID NOT TOOK ANY ACTION AND ALSO DENIES TO GIVE US THE COMPLAINT BOOK OF RAILWAYS.
WE ,HEREBY, REQUEST YOU TO TAKE ACTION AGAINST THESE DISHONEST EMPLOYEES OF INDIAN RAILWAYS SO THAT THE PROBLEMS WE FACED WILL NOT BE FACED BY ANYONE IN FUTURE. I WILL BE VERY THANKFUL TO YOU.

KAILSAH BANSAL
70-A LAWRENCE ROAD
AMRITSAR
CONTACT NO: [protected] , [protected]

I had booked a ticket for a journey from Lokmanya Terminus to Chiplun by Matsaygandha Expresee dated 12/02/2010 through IRCTC.

There were 4 available seats in 2nd AC. As 5 of my family members were travelling the 4 of the seats were confirmed and the 5th was wait listed as WL5.

I had a query regarding why the 5th person was wait listed as 5 and not 1 or RAC, I called up the IRCTC chennai helpline (as no one was picking the call on the delhi helpline, the phone was just ringing).

The customer care executive wasent even bothered to listen to my query and constantly kept repeating "call 139". I even tried telling him that there was no way i can get this query answered through 139, but all my efforts in trying to even talk were in vain. There was no answer to my query till the end.

It was an unexpected and pathetic service experienced.

I would not recommend this service to anyone else from now on which i used to do before

TDR refund is pending for more than 6 months. Details are provided as under:

Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 25.00
Date Of Journey 31/5/2009 Ticket Charge Rs 3950.00
Bank CITI Total Rs 3975.00
Train No 0901A Railway Zone IRCTC
From Station MUMBAI CENTRAL(BCT) IRCTC Zone IRCTC
To Station H NIZAMUDDIN(NZM) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 K M Gogri 34 Male A4 0052/ UB Booked
2 S K Gogri 30 Female A4 0050/ UB Booked



Reason For TDR : Passenger Not Travelled.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 05-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

No possitive feedback from IRCTC. The feedback receiving from them is it is in process. But i do not understand why they took 6 months to process one simple refund.

Thanks

Kalpesh gogri
[protected]

To,

IRCTC

This refers to self narrating email response from IRCTC help desk given below-

I am again sorry to note that inspite of repeated requests,I have not
recieved any genuine refunds till date against train cancelled by rail authorities due to GURJAR agitation in Rajsthan

It is to mention that my case is pending since June'08.

I once again request you to kindly process my refund claim at your
earliest please.

Please treat this as last reminder from my side.

Also, please note that I shall be free to take any suitable action in
case genuine refunds are not paid to me.

Details are as below:

TDR Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 30/5/2008 Ticket Charge Rs 1962.00
Bank ICICIBANK Total Rs 1992.00
Train No 4863

TDR Filing Date : 09-Jul-2008


Regards.

Yours faithfully,

SATISH KUMAR TIWARI




Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ NWR on dt.05.07.09. We have already issued Reminder No. 1,2,3,4 dt. 04.03.09 ,DT.21.05.09 ,DT.22.07.09 ,DT.29.08.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 5 dt. 25.01.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.



Regards,

Raman Raut
[protected]@irctc.co.in

Ph:[protected]

Booking second AC tickets through IRCTC is fine. But every time when we book, ( a group of 3 with senior citizens), we end up ahving only one side-lower and rest upper berths.
Though we book months in advance, the berths in Kacheguda Bangalore express is always not available.

But RAC booking passengers get nice lower berths. This ahp happened several times.

Looks like the reserved quota for VIPs and railway staff take up most of the berths. And once it is released just before the departure , the lower berths are allotted to late comers(RACs).

This causes much heartburn.

Why can't we have " option for lower berths , if available" too?

Why cant the government quota be allotted in Upper berths, so as not to inconvenience the paying public and senior citizens?

train no. 6530, journey date 07/10/09 pnr no. [protected]. already filed a TDR but still not received any refund or proper status. They are taking advantage of peoples money coz its government site and we cant do anything against them. enjoying crores of money for free

First of all want to share that IRCTC has a very faulty system doesn't give smooth transaction at all, as far as my experience with this is concerned. Most of the time we want to do transaction through it we find failed transaction for which they deduct money from our a/c and find a very cumbersome process to get back our own money.
This 3rd of Feb 2010 I tried to purchase ticket through IRCTC, I tried three times and both the transactions were failed one. The Transaction IDs are [protected], [protected], [protected] and for that they have deducted a sum of Rs. 526, Rs. 549 and Rs. 549 respectively. On 4th of Feb-10 I succeed to purchase my ticket. Although IRCTC has refunded my money (I had tried with my SBI Debit Card) for the 2nd & 3rd Transaction IDs but keeping mum or giving superfluous reply for the 1st one. Whatever they have asked like scan copy of my statement I have given to them twice but still they are not giving proper and specific answer to me. As a nodal boy I am asking your kind support for justice to get rid of this faulty system of IRCTC. I have some restless e-mail communication with IRCTC in this regard and can sent you if you deseired in future to prove my stand.
Thanking you.
With honored Regards.

Dear Sir,

I filed TDR for PNR. No. [protected] & [protected] on 18th May09 & 24th Aug09 respectively. I have not received my refund till date. This has taken almost 9 months till date. How much more time, I will have to wait?

Regards
Ashish Sinha
M.No. [protected]

Sir,
The correspondence with the [protected]@irctc.co.in regarding Ticket booking
Dear Customer,

The information provided is insufficient for us to check. We request you to give us your PNR No./user-id with IRCTC and date-of-booking/date-of-journey/transaction-id generated from IRCTC, so that we may pursue the matter.






Thanks & Regards
Pratima
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 05:52:05 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: E TKT
To: [protected]@irctc.co.in

sir,

To day i had booked tkt for Mumbai central to Ghaziabad (Golden temple mail) through ur irctc.co.in ( am using for last 7 years). travvelling date is 5th Feb. Transcation has been finished and got the Transaction Id is [protected]. But i failed to get Tkt and not showing in the Booked history or i didnt get mail normally i get after booking in my hot mail ID [protected]@hotmail.com..... In my bank also showing transaction for the above has been finished.

Iam expecting positive response from u

thanq


regards
G P Varma
Dear Customer,

Please send us your user id to assist you better.



Thanks & Regards
Anupama Massey
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 06:10:06 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: E TKT
To: [protected]@irctc.co.in


> Thanq,
> These are my transaction details.
> I told u earliar that i didnt get Tkt info....
> My ID: [protected]@irctc.co.in
> date of booking: 03/02/2010
> Date of journey: 05/02/2010
> Train: Golden temple mail
> From: mumbai central
> To: ghaziabad
> Transaction Id:[protected]
>
Dear Customer,

please send earlier corrospondonce with us or clear your query again with full details.


Thanks & Regards
Abhinav Saxena
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@rediffmail.com[protected]
Date: 3 Feb 2010 13:39:04 -0000
From: guruprasada varma <[protected]@rediffmail.com>
Subject: [IRCTC #883738] Ticket Confirmation: E TKT
To: [protected]@irctc.co.in


> sir/madam
> What happend to my tkt details..........
>
> On Wed, 03 Feb 2010 12:34:15 +0530 wrote
03/02/2010 BIL/[protected]/train tkt/[protected] DR INR 1,067.00 .....this details from my bank.
Pls help me out from this.......