[Resolved]  Jet Airways — without informing me cancelled my waitlist ticket

Kingfisher Airlines — Waiting for PF- final

Dear sir,

I have resigned from Kingfisher airlines. My pf number is 26058/0619.Understand pf papers deposited to pf office on 30 Apr 2009. Please mail me the present position of my pf details/amount

thnaks and regards

Subhash babu

Dear sir/madam,
This is regarding that I am traveling to london through Raj Tours & travels with my family & he has given a package with KingFisher airlines but I requested him to book my ticket in jet airways because as I am Jetprivilege Platinum member no: 9W[protected] and I always prefer jetairways so he told me that in jet there is waiting but then also I told him to book my ticket as I am Platinum member they will confirm my ticket & he gave me PNR no PUMIEV. so I sent one mail to your customer care dept & Mr Anil called me on 22 may 2010 at 04:38 pm on my cell & told me that he has confirmed my return ticket & for going he will confirm me on monday but next day on 23 may 2010 when I tried to see my PNR status on your web site there I saw to contact your customer care so I again sent one more mail to your customer care at 8.00 am & Mr Neil called me no my cell at 10:43 am & told me that they had cancelled my booking & adviced me to contact Anil & tell him to rebook you on same PNR so I again sent mail to Anil to contact me & Anil called me on my cell no [protected] at 02:37 pm then I told him that how you can cancel my ticket without informing me & because of your assurrance I had cancelled my Kingfisher ticket as I am also member of kingclub then Anil replied me that he will contact me again within half hour but he did not call me & sent me a mail that he will do nothing for me.
So you are requested to look in this matter because my agent has booked my ticket in jet again with PNR no BJNFKF & he confirmed my return ticket from london & now you are requested to confirm my going ticket on 04 may 2010 in Jet 9W118 to london.because of your mistake why I should suffer & you can also see my track record on my Jet privilege account no 9W[protected].

Kingfisher Airlines — Wait listing of a confirmed ticket

I booked my tickets on Bangalore-Mumbai-Udaipur (Hop flight at Mumbai) flight through Kingfisher on 22nd Aug. Travel dates confirmed by KF for 4th Nov. The original flight departure time of BLR to Mum got revised from 9:05 IST to 6:50 IST and hence I felt it wise to check the timing on 3rd Nov evening.

To my extreme horror, I was told by the KF CS executive that my Mum-Udaipur ticket has been put into waitlist category as the flight IT-3157 has been cancelled. I requested them to accommodate me somehow as I was traveling with my family (wife and 2 small kids) and could not have taken a chance to reach Mumbai to be only denied onward journey.

The CS Manager and the various executives (to whom I spoke/requested multiple times) were apologetic but none provided any solution.

Surprisingly, KF did have another flight (IT-3162) at exactly the same time from Mum-Udaipur (11:35 AM). I could just guess the reason as Jet Airways was charging INR 17,000 per ticket for the same sector.

There are no intimation to me even on putting my 2 month advance booking (confirmed ticket) into Wait list category.

Impact on me and my family: My elderly parents were heartbroken and my mother actually fell ill and had to be given sleeping pills.

Find below my mail to MHB section of Jet Airways on 29th Oct'11 on which there is no response till now "19th Nov'11".

This is bring to your notice that on 22nd Oct, I had travelled between the section Guwahati-Kolkata with Jet 9W 2154 with seat number 14D. During this journey, I had booked my baggage (Strolley Delphy brand) while taking my baggage at Kolkata, I was literally shocked to see that the top pocket lock was found broken & also the Jip Runner was found broken which was giving the clear clue of mis-handling with baggage with bad intentions. Few important documents which were kept at this pocket, all those are missing. Also the bidding of the strolley has been badly damaged.

Much more irritating was when I approached at the Jet Airways Baggage office at Kolkata Airport & the lady supervisor on duty at around 1400 hrs named as "Amilley" didn't acknowledge this serious submission of mine & laughed by saying that its a minor issue which generally happens in Airlines like Jet. My all requests to her to note my complaint as First Information Report were proven fruitless. Then somehow she had called one Mr Atanu whom listened the concern of mine patiencely & advised her to prepare the documents. Even after that she gave me one feedback form which I was asked to fill-up. When I asked her to sign on that form then again she made another laugh at me which was quiet embarrasing. Finally after a hour drama, she got it signed by someone else.

At last my submission is to take a stunt action on this type o[censored]n-congenial behaviour of Jet Baggage Staff at Kolkata Airport & also get my Strolley repaired urgently.

Let me wait for the action for next few hours else it should be escalated to CCO " Sudheer Raghavan" with a copy to the Press just to apprise the degraded service level of Jet Airways.

Vishal.
[protected].